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Tycho
07-18-2003, 10:16 AM
ATTENTION COLLECTORS:

This came out of SirStevesGuide.com being there for you at Comic Con.

Guys, it's not all Hasbro's fault. They have the product ready to go. They will sell it to their retailers (Hasbro's customers). They have to have large purchasers like Wal*Mart, Toys R Us, and Target in order for enough quantities to be bought to cover their costs of tooling the steel molds and contracting the labor to make the figures in the first place.

The reason you're only finding more stuff at price-gouging online retailers, and a good quantity of fair-priced online stores. It is because they are ordering $5,000 or more worth of product that Hasbro requires its direct customers to buy, in order to spend the $25,000 or more to produce the toys to begin with. Everybody likes a guarantee. Meanwhile the major discount retailers are not ordering.

Well, here's my garauntee: it will take you less time to print the letters I post below and stick 37 cent stamps on them and drop them in the mail, than the average amount of time you guys spend each week whining about things in the forums here.

Put your money and your will where your mouth is. You want figures to come to your stores? Then I challenge you to do something about it!

This is the SirStevesGuide.com Distribution Letter Writing Campaign (DLWC for short) which we have no idea what benefits might develop from it.

DON'T COUNT ON SOMEONE ELSE TO MAIL A LETTER! - Do it yourself.

If I see ANY whining in these forums I will immediately ask that person if they've sent their letters to the retailers yet. You guys should do the same and proudly post when you've sent them in your signatures!

Here are the letters: make sure the correct ones are addressed on the envelopes going to the correct stores.

JUST DO IT!

May the Force be with you.

Tycho
07-18-2003, 10:17 AM
These are all the same, just different addresses for different stores. Attached are the .pdf files. You will need Adobe Acrobat (http://www.adobe.com/products/acrobat/readermain.html) (it's free) to view and print them.

STORE NAME
STORE ADDRESS

Dear Sir or Madam:

I am a frequent visitor of your _____________ store which I regularly
check for new Hasbro Star Wars action figures. A hobby of mine, I have collected Star Wars figures for the past ____ years. I am well experienced with the difficulty there exists with finding the newest releases within even months past the manufacturer’s intended
release time. For that reason your employees might remember me
frequently entering your store on a daily basis and leaving, without making a purchase of any kind. This is because I know another competitive store might have the Star Wars items I want, and in too limited of quantities to chance getting there late. I am sure that I stop and purchase at least $100 worth of household goods for myself, pets and family members, but I can ill afford to wait at your stores while a competitor may sell out of the Star Wars figures that make it fun to shop your venue in the first place.

Due to the recent extreme lack of Star Wars figures in your stores, you are losing the business of myself and many, many more collectors! Realize that Star Wars collecting is a phenomenon that has enthralled hobbyists for the past 8 years, and it is not just limited to when there is a major motion picture release, as with other movie promotional toy items. Star Wars was the first of its kind in that scene, and a staple of the toy industry ever since. Please advise your buyers to purchase adequate quantities of Hasbro’s Star Wars action figure products and manage your inventory and distribution of them amongst your local warehouses. You will have both the gratitude of the fans like myself, and more importantly, our business.


Sincerely,


___________________________
(your name)

Jargo
07-18-2003, 10:21 AM
How USAcentric of you. :rolleyes:

Tycho
07-18-2003, 10:23 AM
Help out the Brits: Get your UK retailers address information and post it here, Emperor Jargo.

JangoFart
07-18-2003, 10:44 AM
Ugh. You may wanna take a closer gander at that grammar. I wouldn't put my name on that :) It's a start which needs much more work.

J

Tycho
07-18-2003, 11:08 AM
I'm making corrections in as much time as I have before having to leave my home for today's events at Comic Con.

You're right: many of you can type a more articulate letter, but I started the one above in 10 minutes. So it doesn't require a lot of effort. You just have to do it.

Fortunately JangoFart made me catch one big error I'll fix here, and before I print copies for distribution at Comic Con.

I'm also working on the Falcon payment plan, all on 5 hours of sleep from one night at Comic Con to the next day.

Plus I gotta organize your questions for Hasbro into categories I can field them in, and check for duplicates.

Meanwhile, if any of you produce better letters, please post them here. I have the correct addresses in mine above, so that's done for you.

But get them going!

Together we can do it!

Mandalorian Candidat
07-18-2003, 11:11 AM
Thanks for the form letters, Tycho. Nice job.

I would just add that it might be good for many forumites to alter the letters to their liking to give some variety. If the CS people pay any attention to this write-in campaign it may carry more weight if we don't all have the same wording.

JangoFart
07-18-2003, 11:20 AM
I'm not criticizing anyone; I'm just kinda anal about what I stick my name upon. (I sort of have to be in my line of work.)

I'll look at it and make some recommended changes.

J

Tycho
07-18-2003, 11:20 AM
Just the same, if you turn in something written to them, they usually have a policy where they have to send you something written back.

In my past experience in writing companies, they've also sent me coupons or gift certificates to make me once again a happy customer.

I can't garauntee what you might get from your efforts, but we won't know if we don't try!

Thanks for the support Mandalorian Candidate!

Val Da Car
07-18-2003, 11:26 AM
Tycho,

Thanks I am also going to drop off the letter to each store I visit to the manager (on duty) so that they are aware of the issue.

My thinking is that if they are hearing of this issue from internally and externally is may gather someone's attention.

Thanks again for all of your effort into this matter.

Enjoy the Con

VDC

JangoFart
07-18-2003, 12:05 PM
There's a tightened up version of the TRU letter. I think it flows better now.

That's a good idea to give the letter to the manager of the local store, BTW.

Also, the effort to get something going by you, Tycho, and SSG is much appreciated.

J

kdp100
07-18-2003, 12:52 PM
Help out the Brits: Get your UK retailers address information and post it here...

Thanks for the thought, Tycho, & the time spent drafting the letters.

Toys 'R' Us's UK registered office is at Mitre House, 160 Aldersgate Street, London EC1A 4DD. I'm not sure whether this is their ACTUAL Head Office, though.

Speaking from personal experience, distribution over here in the UK doesn't seem to be much of a problem. I haven't actually had much difficulty finding any 2003 Saga figures within a couple of weeks of their "official" release.

I'm probably quite typical of many UK collectors in that I rely mainly on the specialist market (online sellers and specialist shops) for most of my SW purchases, and it's not much more difficult for me to visit a branch of, say, Forbidden Planet than it is to nip to their nearest TRU.

(I've never seen a Target (or any equivalent) over here, and we've only just acquired Wal-Mart as they've bought our ASDA chain. They're not much of a toyshop, though.)

Anyway, I hope the problems improve soon for you collectors in the US (and elsewhere) !

Val Da Car
07-18-2003, 04:02 PM
Oh my way off to personally had off the the letter to the GM of the store closest to me.

darthzirock
07-18-2003, 05:01 PM
These letters are great ideas, but I'm wondering if Wal-Mart and Toys 'R' Us are really going to care all that much. They will likely say, "Our stock inventory indicates that we have plenty of Star Wars items." And, in truth, they do, because it's all the same old stuff that's been there since April 2002! :eek:

Now, Target's a different story ... around me, they simply have nothing! Literally, I'm talking rows and rows of empty pegs! If they get a case in, it's usually just the one case and it's gone inside of ten minutes. :frus:

Sadly, I won't even bother suggesting that we get K-Mart's home office address and write them a similar letter. Although they were a good source of figures up until and including the Power of the Jedi line, ever since the bankruptcy, they have the same Episode II figures that have been rotting on the shelves for the past 15 months -- and overpriced, to add insult to injury ($5.49???). :mad:

Does anyone think a letter to Kaybee Toys would help? If so, their address is: K•B Toys, 100 West Street, Pittsfield, MA 01201.

JediTricks
07-18-2003, 05:12 PM
While retailers do share the blame, don't believe everything Hasbro tells you, they only see it from one perspective. I've been talking to TRU and WM managers and people in charge of the SW sections recently and I keep hearing the same stuff, if Hasbro didn't keep sending them box after box of product that already isn't selling, they wouldn't have such a massive backup of product in the warehouse waiting to get shelved. Apparently, WM is getting fed up with paying their employees to stock product they know won't sell, so they've dialed back their orders on certain things like aforementioned exclusives. Even when Hasbro buys back product, stores like TRU still get to wait and wait till Hasbro gets the right product to them.

Even if that doesn't convince you, consider part of the problem that comes when these cases do show up - have you forgotten how Hasbro short-packs new figures in cases of stuff that's bogging down shelves? This makes good product in short demand, causing the scalpers and hoarders to come out of the woodwork even moreso than usual, which leads to employee corruption and unhappy collectors.

Hasbro has had problems like this with some of their retailers for a while now concerning the Star Wars line, after Target was deluged with 12" Han Carbonites, they supposedly considered severely limiting their relationship with big H and for a long time didn't take exclusives until Hasbro promised to buy back unsold stuff. I've written letters to these companies and made phone calls to TRU's corporate district headquarters and there is a lot more compexity to the issue than this would have us believe.

LTBasker
07-18-2003, 06:55 PM
Do you really think they'll pay attention though? I know the stores are to blame, but they have their reasons as well. I mean the scalpers go in there and buy everything, making people to revert to online shopping and then the local scalpers return everything they can't sell. It's a constant loop of things. True I'm sure some employees try to make it fair against scalpers, but everybody else could care less. They're just picking up paychecks, not actually being there to care. I admit it's worth a try, but it's doubtful it will work. They'll likely just ignore them because the scalpers will always ruin things for everybody in the long run, only way to fight against it would be to limit purchases, but then people get angry at that.

JT's got a good point as well. It's like during POTJ and TPM, there would be 2-3 new figures in the wave that would be x2 or x1 per case, leaving up to 5+ of the other figures in the case to be peg-warmers, and it repeated and repeated.

Vortex
07-18-2003, 07:35 PM
I work in downtown Minneapolis and I visit the Target HQ store quiet frequently and a friend of mine just got a buyers job with them.

I don't know how well this approach will work. From what I gathered from him about a buyer is, they have to work at a store for 6-12 months in a given department, then they can become a buyer for some department, but the thing is, the turn over rate is so great and the job is just a platform for other internal positions that they want out as quick as possible and he was saying something about "sales" of items you buy also influence job placement and your employment. If you guess wrong too many times on some items you're out the door or move to some other postion. He's still new to his position but it doesn't sound like a general letter will work all that well, if the buyers are constantly turning over at a high rate.

Not to mention the HQ's star wars section is majorly lacking also...the newest thing they have on the pegs is jango and bespin vader and mace...and the HQ store is a "testing" store.

Even when I worked at TRU, we were at the mercy of the regional office. We'd request more of this or that...but we hardly ever got it since everything was already pre-ordered. When it sold out, it sold out till next shipment a few weeks or later, depending on what our previous assigned quantity was from home office, or much later when the bean counters seen how well stuff was doing, we'd just shipments months later when the demand cooled off and the stuff wasn't moving.

If nothing more give it shot, but I don't forsee 1,000 some odd letters from out site and small group of people drastically changing normal operating and ordering procedure. This crap is ordered months in advance. The buyers go to the toys shows, look at mock-up that aren't made yet, or are months away from production and some one has to make a call shot as to how hot they think it will be. If some one doesn't like star wars all that much or the profit margin fell well short of its expected goals, they aren't going to bother with it. Its not like they order this stuff from month to month or week to week to meet needs and get all the new stuff.

But give it a shot, but I think you need to target your letter to specific folks instead of just a general mailing.

Maximillian Phokas
07-18-2003, 07:49 PM
Tycho, I just wanted to throw in my support too. This is an excellent idea, and at worst will alert store managers to the poor distribution. Thanks for spearheading this!!!!!!

Emperor Howdy
07-18-2003, 09:53 PM
Dear Star Wars Nerds,

After careful consideration of your suggestion(s), we have decided to do absolutely nothing. Well....unless of course you include "passing around your letters at board meetings for a good laugh" as something. Quite frankly, we can do without the 25 bucks you spend a month on a wave or two, only to leave the rest of the figures rotting on the shelves for a year. Between you and the Hot Wheels geeks, the toy aisle is constantly a mess and pallets continue to be pillaged like Vikings on a wild boar. My God....let it go. You want the Force? How about we Forcefully remove you from the store the next time we turn the corner to see a grown man thumbing through the figures and hear the inevitible crash of cards on the floor as they fall from the hooks. Slobs. I mean, who under 30 even knows what the heck Star Wars is? Watch. Echem, excuse me, young man? May I have a word with you? Yes, thank you. Son, are you familiar with Star Wars? Staaaar Wars? No, no.."Star"...as in the twinkly things in the sky. Uh-huh. The skinny guy with the pointed ears. Right. Actually, son, that's a different thing all together. I'm talking about Luke Skywalker....Darth Vader?....Yoda?...Chewba....pardon me!?! Do you kiss your mother with that mouth, you little brat? Beat it, kid....you've made our point.

Anyway, we appreciate your input. It's further proof that Star Wars collectors have too much time on their hands. We will investigate this matter and take great measures to correct the problem, right after I identify the gum-like goo smashed in between the treads of my shoe. Until then, tearing open boxes at three in the morning is your best bet.

Live long and prosper! (or whatever it is you weirdos say to each other).

Sincerely,

Fred Sack President/CEO WalMart

Joseph T. Bagger President/CEO Target

Geoffry Hukenfeist President/CEO ToysRUs

InsaneJediGirl
07-18-2003, 10:12 PM
Very funny post Emperor Howdy,thats how the CEOs of the companies will probably take the letter as well.However,I will send them out,its better than doing nothing.

Battle Droid
07-18-2003, 11:06 PM
I don't think it'll do any good in my area, not enough people buy Star Wars toys here for the stores to care.

vadersvette
07-19-2003, 12:05 AM
I'm sending in all the letters! Man, I hope the stores will start buying! Then maybe, just maybe, my 7 month quest will be over!
...But I agree with Battle Droid that it might not work in my area either.

By the way, when do those figures from those 2 ad pictures you posted with the Q&A come out (Hoth Luke, Riekaan)?

Tycho
07-19-2003, 12:16 AM
Mail them guys!

Here's the result of today's activities on the letter writing campaign:

1) I printed and handed out over 150 letters to a riled crowd in line for the Hasbro even at Comic Con. Our efforts were cheered by all the people who were asking "I didn't get one to Target (or Wal*Mart) etc. and wanted more for their fan clubs, collecting clubs, who are also going to ask their members to do a mass mailing.

2) I told them to go to www.SirStevesGuide.com and copy them from the thread here. We might get a lot of new, young blood in these forums just from the heroics of the effort to DO SOMETHING!

3) Copies found their way into the hands of Lucy Autrey Wilson, second in command to George Lucas on licensing, whom I personally gave a Toys R Us letter to. At least they are aware of our frustrations.

4) Steve Sansweet read and acknowledged the letter as a great idea. Before hand, he'd even joked about giving out the address to Wal*Mart's corporate on the Hasbro powerpoint presentation. The crowd clapped and cheered.

5) Dexoyribonucleic from our forums and others were there. I spent half my day at Star Wars events with her (very cool girl!) Ask her and others who were there for their for their account of it.

6) Representatives from 2 of your other most often looked at major Star Wars collecting sites liked what I'd done, so expect a different draft of the letter to go up on one of those sites within the next week, right after the conclusion of their reports on Comic Con. But I reminded them: SirSteve's started this first!

7) Giving these letters to your store managers is a good idea, but make sure you mail a copy to corporate headquarters to make sure it has the best chance to do some good. The store managers aren't entrusted to make the big purchasing decisions. They can order distribution, but I don't think they influence the buyers' decisions up front. That is, one Wal*Mart can't decide they are NOT going to allow the corporate to carry SW, while another decides it will. Individual stores might not order, but if they want to, the company as a whole must approve the purchase of some in the first place.

8) Star TREK fans saved their cancelled television show after every season it was cancelled. Fans convinced NBC to finance the creation of two more years of television on a Hollywood budget scale (for a cheap show at the time). All we are asking our retailers to do is spend the money to pay only a few dollars per figure, so they can make a few cents profit when we buy nickel and dime stuff its hard to say they took a big risk on :rolleyes: Can't we do something even simpler than the Trekkies?

Print, sign, stamp, & send. It's that easy! Do it today!

JediTricks
07-19-2003, 04:54 AM
Actually, Bjo Trimble's letter-writing campaign only saved the show for 1 more season, though that season created enough episodes to make the show viable for syndication, which is what kept it in the public eye enough to create spinoffs like the cartoon and movie. Also, the budget for season 3 was slashed dramatically even though it had already been hacked down badly in the pre-cancelled season 2. These cuts ate into everybody's salaries and also caused great troubles for the already-overworked writers and effects department.

Turbowars
07-20-2003, 11:48 AM
Get this guys, I was at the SD Comic Con yesterday and I asked a Hasbro rep, if us collectors will be able to find all the new cool stuff. He said yes and I said good, because the 03 figures have been very hard to find. You wont believe what he said next. He goes to tell me that that's the first time he had heard of the problem. I was going to ask more questions, but after that answer I walked a way. I have a love and hate relationship with Hasbro and almost knocked him out. Hasbro insists to act like they have no clue on how their product sells. I don't care if TRU isn't ordering, but Hasbro should tell us the truth.

Kidhuman
07-20-2003, 11:54 AM
Geez, maybe he didnt know of the problem, because he is low on the food chain, or dont deal with distribution. But odds are he had to here something from someone on it. Hasbro needs to take care of the problem and quick.

tagmac
07-20-2003, 02:34 PM
The worst part is that, when you go into these stores, asking about Star Wars figures almost always causes the employee/managers to give nasty responses back (at least it's this way in the TRU by me). Even worse, the manager of that TRU has haer own little store, where she buys all of the good stuff from TRU, then scalps them herself - it's no wonder they refuse to help! Corporate offices need to be warned of this practice as well (not like they'd care), cuz it adds to the problem. It may look like the store is doing great when the figures sell, but in actuality it is the manager taking the stuff away from the customers to make a profit.

JediTricks
07-21-2003, 12:15 AM
Turbo, that's sickening. I have no respect for yes-men, but that sounds even lower than that! I hope that's not really how they feel, but if it is, I guess that explains why they think it's only the retailers' fault -- can't share the blame when you don't recognize the problem.

To be fair, I understand there were a lot of Hasbro reps there and it's possible some were just given stock answers to these sorts of things and weren't connected with the SW brand. (I'd rather see less mouthpieces and more info from H in general though.)


Tagmac, you should nark that manager out to your local TRU district headquarters, they don't dig that sort of thing.

aikman8_1999
07-21-2003, 01:35 AM
I am in the minority on this for sure but I dont feel that I or any other fan(customer) needs to or should start a letter campaign.

I go into these stores to spend money, when they have nothing , they dont get my money.

Its not up to me to tell hasbro that they need to get figures to retail, my wallet is already screaming that.

If that hasbro rep truly wasnt aware there is a problem he is
A:clueless
B:lying to avoid confrontation
C:in his eyes there isnt a problem, they are just selling those toys to other places(kebco/brians) and are seeing no sales drop.

In my eyes I obviosly see the issue because I aint paying over retail, im sadly doing without.

Dr Zoltar
07-21-2003, 10:30 AM
Turbo,

Well based on your info I went to the Hasbro website and emailed them about the distribution problem. If this "yes man" is to be believed, then Hasbro needs letters or emails as well so they know we fans are frustrated. They might start to care after getting enough of them. Heck, I was able to change an unfair security rule at my local mall with just one letter, so imagine what thousands of letters can do.

gsr-jedi
07-22-2003, 01:10 AM
I think this can be a good idea. Didn't anyone see "Shawshank Redemption"? He sent the same letter to his congressman, like once a month for like 2 or 3 years straight and got results. (Yes I know this was a movie, but we buy toys based off a movie.) If you can, then keep sending copies, until someone hopeful thinks "maybe we should look into this product and make us some money." I'll definitely send some letters.

On a side note, I've been so frustrated with the lack of figures at Target recently, that today I went in with a piece of paper that said "Stock more NEW Star Wars toys" and hung it on one of the many empty Star Wars pegs. I'm going to check in the next couple of days and see if anything has happened.

Tycho
07-22-2003, 01:20 AM
Toys R Us Corporate called me today and asked me what the big problem was.

I told them to manage their SW inventory, order more cases of figures and send back to Hasbro their pegwarmers from POTJ that are still hanging there. I pointed out KB TOys $1.99 sale to "what inventory problem?" I asked them to pick up Hasbro exclusives the next time they are offered - like the Sandcrawler. ANd I told them to order the quantities of army builder packs necessary due to variations etc. on the Clones.

I have the feeling I was talking to an intern, gatehring background info, as they promised me another call back from a director.

So far TRU is being the most repsonsive to this program. If we start finding stuff there first, we're doing a good job.

gsr-jedi
07-22-2003, 01:31 AM
I told them to manage their SW inventory, order more cases of figures and send back to Hasbro their pegwarmers from POTJ that are still hanging there. I pointed out KB TOys $1.99 sale to "what inventory problem?"

This is another thing I forgot about, TRU still has POTJ figures. And I don't mean one or two, I mean pegs and pegs full of the same two figures. These are well over a year old and they still haven't sold, they need to be clearanced to like a penny.

aikman8_1999
07-22-2003, 02:02 AM
Toys R Us Corporate called me today and asked me what the big problem was...


My best friend works at TRU corporate, sadly that means nothing.

Lets get real here, its not like stores and managers havent been getting complaints from people for years now about not having enough product.

IF it makes u feel better go right ahead but I think this is much ado about nothing.

Its not my job to keep hasbro in business, if they want to do business they way they have been they will die...and maybe someone better will come along.

Its called evoloution, maybe some things are jyst meant to die off, rather than be kept alive barely breathing on life support.

aikman8_1999
07-22-2003, 02:06 AM
This is another thing I forgot about, TRU still has POTJ figures. And I don't mean one or two, I mean pegs and pegs full of the same two figures. These are well over a year old and they still haven't sold, they need to be clearanced to like a penny.

You have just described every KBtoys Ive ever been in.
Matter of fact they have lines that noone ever was interested in from 5 years ago that are still full price.

They think they can sell them at that price (who am i to say they cant).
I dont work for KB and they never asked for my stocking advise thats why i dont offer it...

Tycho
07-22-2003, 02:24 AM
My best friend works at TRU corporate, sadly that means nothing.

Lets get real here, its not like stores and managers havent been getting complaints from people for years now about not having enough product.

IF it makes u feel better go right ahead but I think this is much ado about nothing.

Its not my job to keep hasbro in business, if they want to do business they way they have been they will die...and maybe someone better will come along.

Its called evoloution, maybe some things are jyst meant to die off, rather than be kept alive barely breathing on life support.

I like Hasbro. I like the tradition of 3 3/4" figures that are all compatible and fit vehicles on a scale that has not changed since 1978.

I like collecting and fantasizing about war (mostly so I don't go on a shooting rampage in real life, because I lack many real war heroes that have new adventures during my life time, and I'm barred from military service myself due to a surgery I had when I was 11. But if I agree with the politics, a grey issue in real-life, I would fight). IN SW it's easy to idealize the Rebellion's or Palpatine's objectives (the latter being order under a government that functions). So it's easy to go with a stable hobby that is not rocked by size changes, feature changes, material changes, price changes, etc. Want frustrating? Talk to a Star Trek collector that supported the Playmates line.

So if I like something, I support it. I keep Hasbro healthy and I give my hobby a little something back for all its given me: fun chasing figures, trading friends I see and do things with in person, conventions, pieces to work art out of large, intricate dioramas, stuff to talk on forums about (and yes I have a life. I surf for example, and I'm a member of BayKeeper and Surfrider Foundation to lobby politicians to keep our coastal waters clean and safe from pollution. I also do monthly trash pick-ups on the beaches and organize recycling when I can) So I see what I'm doing for Hasbro and more so for my own hobby in Star Wars, as no different than my environmental activism. I think everyone that has an interest in continuing to enjoy figures like General Rieeken and at last more Padme's, ought to write in and do it for themselves above all else.

I try to never whine about an issue if I'm not going to do something about it. And if Target or Wal*Mart thinks my hobby is unimportant, they are telling me that my happiness is unimportant. That may be to their corporate interests, but I think too highly of myself to not just totally enjoy my life and think that I'm not the most important element in it. So I'm out to get my way!

Do you guys want it your way too? Then let's not let corporate button pushers tell us the customer's no longer always right in their store!

aikman8_1999
07-22-2003, 02:35 AM
...
I try to never whine about an issue if I'm not going to do something about it. And if Target or Wal*Mart thinks my hobby is unimportant, they are telling me that my happiness is unimportant. That may be to their corporate interests, but I think too highly of myself to not just totally enjoy my life and think that I'm not the most important element in it. So I'm out to get my way!

Do you guys want it your way too? Then let's not let corporate button pushers tell us the customer's no longer always right in their store!

A. Target or Wal*Mart etc DO thinks this hobby is unimportant.
(at least not important enough to stock)
B. If they chose not to sell an item at thier store I get it elsewhere or do with out. Maxim magazine at walmart par example. They obviously dont need the SW revenue

Tycho
07-22-2003, 03:15 AM
A. Target or Wal*Mart etc DO thinks this hobby is unimportant.
(at least not important enough to stock)
B. If they chose not to sell an item at thier store I get it elsewhere or do with out. Maxim magazine at walmart par example. They obviously dont need the SW revenue

My alternative then is really online dealrs because KB, Target, and TRU are not offering a viable option to Wal-Mart. THey have the same problem with getting new stock right now.

THen I either pay too much, chance having to wait on orders even after they somehow miraculously hit the retailers, or I have to add shippping charges at the very least.

I like to army build, too - so I have to see that onlines let me buy multiples of single figures, and I don't have the budget or interest in swallowing the funds for extras of Teemto Pegules or Lott Dodd, so I can't take it by the caseload. You can't return these extras to the retailers either.

Hasbro's best role in this is to pack better case assortments. We like obscure characters, but putting them in cinema scenes like Nute, Shu Mai, and Passel Argente, is the right way to do it. I love Teemto's figure. But it would have been great to get him with Wan Sandage and Dud Bolt, all packed together with their racing flags or an Eopie in a 4-pack.

Dr Zoltar
07-22-2003, 09:59 AM
On a side note, I've been so frustrated with the lack of figures at Target recently, that today I went in with a piece of paper that said "Stock more NEW Star Wars toys" and hung it on one of the many empty Star Wars pegs. I'm going to check in the next couple of days and see if anything has happened.

Very nice. I may try this at my local stores as well. I'd like to see the reaction of the employees when they see this big piece of paper in their empty Star Wars section.

Turbowars
07-22-2003, 07:11 PM
Very nice. I may try this at my local stores as well. I'd like to see the reaction of the employees when they see this big piece of paper in their empty Star Wars section.
Yeah, I'd like to see the reaction to, but do you really think that these 5.50 an hour employees care? I don't. There managers don't either. Hasbro needs to take the old carp back and suck it up. Give it away, they can write it out on their taxes. I think the thing about "It's retails Fault is BS. Hasbro is at fault to. ie Case assortments.

Kidhuman
07-22-2003, 07:48 PM
Yeah, I'd like to see the reaction to, but do you really think that these 5.50 an hour employees care? I don't. There managers don't either. Hasbro needs to take the old carp back and suck it up. Give it away, they can write it out on their taxes. I think the thing about "It's retails Fault is BS. Hasbro is at fault to. ie Case assortments.


What a store or Hasbro could do is donate them for a tax write off. There are plenty of charities such as St. Judes or Toys for Tots that will take them. Remove the old and get the new. My Wal-Mart just the other day put out (for them) new figures, The Yoda JC wave. If that is all they are up to, then I will expect my Luke Throne room and Clone Wars next year some time.

gsr-jedi
07-22-2003, 09:42 PM
When I went to Target this morning at 8, they still had the paper hanging on the shelf. There was a bunch of boxes, ready to be stocked, but of course no Star Wars figures. When I went back after work, the paper was gone this time, in it's place a Jango Pilot that had been the only figure there for like 3 weeks, then the pegs were empty for about 2 weeks, and now he's back. I'm mad I didn't get to see the employees face when they saw the sign. No, I didn't expect the employees to care, nor did I really expect it to work. Yes, many of the stores are to blame, but so is Hasbro.

They do a terrible job of case distribution. Two copies of one new figure in a case of old figures. Whoop-de-doo. What if they did like some of the other lines (Simpsons, ML, & MOTU (though without the crappy case breakdown) and put out a wave of all new figures? Don't ship old waves. Ship enough so that demand can be met, but without overloading the shelves. These other lines may have some figures that sit and don't move, but still new figures are continuously put out and are able to find. I don't know maybe I'm wrong about it. What I do know is that I'm getting frustrated. I'll find a figure or two, and that's great I'll want to hunt again, but then I won't find anything for a very long time. I want to be excited about not only the figures, but about Star Wars as well (this hobby helps fuel my enthusiasm for the series without a movie being out), and that's not possible if there are no figures.

Tycho
07-22-2003, 09:47 PM
Hasbro has informed us that WalMart WILL NOT carry:

1) Screen Scenes (good-bye Jedi Council, Geonosian War Room)
2) Multi-packs (no Clones, Jedi, nor droids, no cantina wave 2)
3) Unleashed (no Yoda, Han, Boba Fett)
4) Playskool (good luck getting these anyway!)
5) no Sandcrawler

And I did not ask about 12" or action fleet, but we can assume that Hasbro's statement that they will ONLY carry 3 3/4" carded and lightsabers translates into "Wal-Mart is going to suck," and it will be up to Target and Toys R Us to get us product and hopefully win our business unless you want to buy your figures online and pay for shipping, or dealer prices.

We thought you might want to let Wal-Mart know how you feel.

My next post includes the text of an new letter to "our friends" at Wal-Mart and a downloadable file in .txt format so everyone can quickly copy and print it.

I hope Arkansas (Wal-Mart's corporate) gets hundreds of these letters from our forumites here! They're trying to cut out a source of our hobby!

Let them hear from you!

Tycho
07-22-2003, 09:50 PM
Wal-Mart Stores, Inc.
Attn: Customer Service
702 S.W. 8th Street
Bentonville, AR 72716


Dear Sir or Madam:

I am a frequent visitor to your _____________ store which I regularly check for new Hasbro Star Wars 3 3/4 inch action figures. Collecting Star Wars figures is my primary hobby and I have been collecting them for the past ____ years.

I am, unfortunately, all too familiar with the difficulty which exists in finding the newest releases; even within months past the manufacturer’s release date. For this reason, your employees most likely remember me frequently entering your store on a daily basis, and leaving without making a purchase of any kind.

This is because another competitive store might have the Star Wars items I collect, and in too limited of quantities to chance getting there late. When I find the figures for which I am looking, I make sure that I purchase a great quantity of these toys; both for myself and as gifts for friends and family members. Whichever store has the figures in stock, gets the sale, as I can ill afford to wait at your store while a competitor may have the items in stock and sell out of them before I get there. Therefore, if your store does not carry the Star Wars figures that make it fun to shop your venue in the first place, I immediately head to your competitors’ stores. Your store then loses not only the sales on the action figures which brought me into your store in the first place, but the sales on any secondary items I may need, as well.

Due to the extreme lack of Star Wars figures in your stores for the past six to eight months, you are losing the business of myself and many, many more collectors! You must understand that modern Star Wars collecting is a phenomenon that has enthralled hobbyists for the past 8 years, and it is not just limited to when there is a major motion picture release; as with other movie promotional toy items. Star Wars was the first of its kind in that genre of toy collecting, and has remained a staple of the toy industry ever since.

Please advise your buyers to purchase adequate quantities of Hasbro’s
• Star Wars 3 3/4 inch action figures
• Star Wars action figure 3-pack “Screen Scenes” – Wal-Mart declined to carry
• Star Wars action figure 3-pack “Clone Wars sets” –Wal-Mart declined to carry
• Star Wars Playskool adventure sets – Wal-Mart declined to carry
• Star Wars ships and ground vehicles for 3 ¾” figures – Wal-Mart declined to carry
• Star Wars Action Fleet micro-vehicles– Wal-Mart declined to carry
• Star Wars Unleashed collector statues– Wal-Mart declined to carry
• Star Wars 12” figures – Wal-Mart declined to carry
• Star Wars role-play lightsabers

Please manage your inventory and distribute product amongst your local warehouses. You will have both the gratitude of the fans like myself, and more importantly, our business for the action figures as well as any other items we may need on that trip.

Sincerely,


___________________________
(your name)

aikman8_1999
07-22-2003, 11:48 PM
Hey, maybe we can start a petition to waste peoples time like that ill concieved ice cream maker guy one. If they didnt take all three of those signatures seriously, this cannot fail!

Trust me , walmart doesnt need your business. 2 million people a month buy Maxim somewhere else now and they dont care.

Mr. JabbaJohnL
07-23-2003, 01:57 PM
Man, were the screen scenes this time a Wal-Mart exclusive? If so, I'm gonna be so mad.

Tycho
07-23-2003, 02:08 PM
No. The Screen Scenes are general merchandize that you will hopefully find at Target, KB, and Toys R Us eventually. But that limits us by one more store. It's not that easy as it is.

I tell people to shop in the morning because nothing else will be on the pegs later until the morning crowd of collectors or scalpers get their share.

By the way, going to Target today, at 8am, I got 2 Wat Tambors, 2 Aayla Securas, and 2 red battledroids.

I left behind 2 Padme weddings, 2 Coleman Trebors, 2 Yoda/Chians, 2 Ashla-Jempas, all the re-cards (Han, Maul, Leia). Plus 2 Lama Su, 2 Bariss.

Target might be the place to shop at if this continues. This is the 3rd time I've found this case assortment there.

They've probably had 5 cases total.

tagmac
07-23-2003, 06:00 PM
Tagmac, you should nark that manager out to your local TRU district headquarters, they don't dig that sort of thing.

Believe me, I'd love to. Unfortunately, I can't prove it. I've heard this manager has her own shop from a couple different people, and the constant lack of new/rarer figures in most of the toy lines is a good indicator, but unless I actually see the manager buy stuff, I have no case.

Although, you do make a good point, and just alerting them to the fact that this CAN happen might do something.

AdmiralPiett
07-27-2003, 03:15 AM
I had an experience the other day at KB where I asked an employee if they had anything new and then he said no. Then I said, I haven't even seen any of the new stuff in person so he said "Hold on", then went in back and brought out some new stuff and he told me he was holding it for an employee. Not cool! I mean, I guess a scalper would've gotten it by then anyway if he hadn't saved it but it just sucks that employees can hord stuff like that where regular folks like us have no waiting list or anything that allows us to reserve hard to find merchandise.
Does anybody know if any stores in the past have tried a waiting list for customers for hard to find merchandise and, if so, how it turned out?
Piett

obi-dad
07-28-2003, 09:45 PM
Does anybody know if any stores in the past have tried a waiting list for customers for hard to find merchandise and, if so, how it turned out?
Piett


I moved to Long Island for a year (due to my work) from St. Louis. While living in St. Louis, I never had a problem finding a figure... then I moved to New York in July 2002. I had a terrible time finding figures. In fact, I had someone from St. Louis buy me the Cantina scenes because I never found them. Now that I am back in St. Louis (moved back in June 2003) I see them warming pegs everywhere! However, while in Long Island, I started going to KB more often (since there was only 1 Walmart, 3 Targets, & 2 TRUs within 1/2 hour drive). At the KB I went to, they took my name and number and called me when they received the merchandise I was looking for. I couldn't believe it. At least those KB store employees cared. I still don't have the Trash Compactor sets, the head variations on the Imperial Officer and Rebel Trooper, and most of the other new 2003 figures, but now that I'm in St. Louis, I'm finding them slowly, but I will miss the ability to request a hold and a call for certain figures. BTW, does anyone know if the head variations are going to ship in future assortments?

Turbowars
07-28-2003, 09:55 PM
BTW, does anyone know if the head variations are going to ship in future assortments?Hasbro hasn't said anything about them, but maybe they will show up with Ephant Mon. That's if Hasbro release another wave with Mon.

tagmac
07-30-2003, 02:04 PM
I had an experience the other day at KB where I asked an employee if they had anything new and then he said no. Then I said, I haven't even seen any of the new stuff in person so he said "Hold on", then went in back and brought out some new stuff and he told me he was holding it for an employee. Not cool! I mean, I guess a scalper would've gotten it by then anyway if he hadn't saved it but it just sucks that employees can hord stuff like that where regular folks like us have no waiting list or anything that allows us to reserve hard to find merchandise.

You have no idea! I worked in KB for Christmas back in '96. One of the assistant managers got transferred, and right after he left, they emptied out a box of stuff he'd "saved" - you should have seen the stuff that was in it - a whole bunch of figures from Star Wars and X-Men, including several rare pieces. And yet this is the same guy who INSISTED we put the 12" Obi-Wan (the one that was stupidly 1-per case) right up front - and wouldn't you know it, one of the local hoarders walked in and grabed it.

And that's not the half of it - that was the year of Tickle-me-Elmo and N64. When the second shipments came in, they let one employee buy 32 elmo's and 4 N64's, which he then bragged about selling online. And those of us who needed even one for a Christmas gift got shafted cuz we were off that night and didn't even get a phone call. You know, I don't deny that, if I were the manager, I'd take one of each item that I wanted first, but I would never allow for these kinds of shenanigans to go on. You'd see a lot of limits on items and employees fired for holding stuff for their "buddies" (scalpers).

Tycho
07-30-2003, 02:22 PM
I've been getting e-mails from several of you who have started to get responses from the retailers. Josh from Missouri wrote that he gave the stores his phone contact info, and Wal-Mart was actively interested in calling him and setting up an appointment time to go over the issues with him!

Great job, Josh!

Toys R Us corporate has called me twice. I gave them a luandry list of things to order and a mission to pack up Zutton and the Bespin Guard and trade them back to Hasbro for some Clone Wars figures!

Meanwhile, remember that stores want to keep good public relations with customers. If you send their corporate offices (the ones our letters are pre-addressed for you to) they must respond in writing if that's the ONLY way for them to contact you. Remember, the envelope they send you could easily contain gift certificates or rain checks for items you want as well, depending upon how helpful they decided to be. It's great to get back something in a hardcopy!

Here are the letters in WORD format for your convenience:

Dr Zoltar
07-30-2003, 08:16 PM
Thanks Tycho!

I sent my letters off last Friday. I also noticed at my local TRU that they had a "suggestion box" near the exit. I popped a 3x5 suggestion card in there telling them to order more Star Wars figs. Or better yet, offer pre-sells like they did with the Mos Espa cinema scene for Ep 1.

GrayFox
08-03-2003, 02:13 PM
i was at my local mall yesterday and i stopped by Kay-Bee toys and guess what? they had clone wars things out!! i thought they weren't supposed to come out till fall? am i wrong? well there was the destroyer droid launcher and the green jedistarfighter. i bought em both. was i wrong about the release date? it's funny how other stores don't have the current figures while this one had ones that arent supposed to be out yet :confused:

Tycho
08-09-2003, 06:06 AM
ROTFLMAO! :D

I just read JediTricks' Q&A post about SirSteve's session with Hasbro.

It seems Wal-Mart, miffed with all the letters they are getting at their corporate headquarters from all of YOU GUYS, has called Hasbro trying to figure out "what's going on????" :confused:

I wonder what they said or discussed.

Now I know we got Wal-Mart's attention!

I'm sure Hasbro probably said "Letters? We know nothing about it. Would you like to buy some Sandcrawlers? How about some Unleashed, Playskool, and Screen Scenes? Or do you want Target to make lots more money?" ;)

Mail 'em if you haven't done so already guys!

Confused corporate types at Wal-Mart are busy trying to figure out what a Yarael Poof is, LOL. :crazed:

JediTricks
08-11-2003, 12:55 AM
I didn't say WM was miffed, only that they contacted Hasbro.

darthzirock
08-13-2003, 11:20 PM
Well, my local Wal-Mart's manager called me yesterday (8/12) and basically gave me the standard corporate dogma: "This being a non-movie year, we are scaling back on Star Wars to make room for other toys, like The Hulk. When Episode III comes out, we'll be increasing our orders."

"Oh, yes, of course," I replied. "Because, it's not like I wasn't just in your store earlier today and saw the same Hulk toys that have been on the shelves since May just rotting away, right? I mean, the film bombed, kids don't care about The Hulk -- as evidenced by the always-empty pegs where Spider-Man and Power Rangers and Mutant Turtles toys are supposed to be -- and yet here I am, telling you I want to buy Star Wars toys that you are refusing to stock! Well, thank you very much for taking the time to respond to my letter. Target is just 5 minutes up the road, they've been getting the toys you won't sell me, and they also sell the milk, soda, and cat food that I might have bought from you if you had the toys I wanted, but you don't, so guess who'll be getting my business? At least, until May of 2005, when you guys decide that you are finally interested in selling me toys! Thank you! Good-bye!"

I went back into Wal-Mart today -- they've re-shelved the entire toy section! Star Wars is cut back to just two rows of five pegs for basic figures (loaded with incredibly old stock like "Tatooine Ambush Anakin" and "Taun We"!), two rows of three pegs for basic lightsabers, and one peg for Electronic Lightsabers that are now being hung from the ends of the boxes!

Yes, I guess my letter really made a difference, huh?

Tycho
08-14-2003, 03:26 PM
I hope enough letters will.

Good job giving him a piece of your mind, though! You said exactly what I would have! And I am shopping at Target and finding Screen Scenes and Clone Trooper 3-packs. Just not a lot and not enough! It would always be better if more stuff was available at more and different stores. (uh...like Sandcrawlers and other exclusives, 12" figures, Playskool, etc.)

Did you mail your letter to corporate headquarters? Your store manager can't make the decisions about what to purchase from Hasbro.

How did he get your phone number? You know corporate headquarters should have to resond to you in writing if you send something to them there. They make the purchasing decisions for the entire country there in Bentonville, Arkasas. I did not give them my phone number and I'll post when I receive correspondence back. I've received nothing yet, but I figure it could take a month while they collect their letters and bring them to their next "board meeting."

Then I want them to spend the 37 cents and the 15-20 minutes of their time to write each and every one of us who complains. It will make up for at least ONE of our trips to their stores when we've left after finding nothing we wanted to buy.

But the local store managers don't make the purchasing decisions, unfortunately. That'd just be one more thing to make life easier.

Darth Ravenger
08-14-2003, 11:14 PM
I just wanted to say that I sent both letters to Wal-mart.
I'm talking about the distribution letter and the one about lack of scene packs and clone wars. I really hope that this works because it would help alot of people.

Tycho
08-18-2003, 04:50 PM
Wal-Mart called me about the letter writing campaign. I don't even know how they got my phone number since I'm unlisted and I didn't offer it to them.

The woman said they were going to talk to their buyers about getting Screen Scenes, vehicles (which she mentioned specifically), some exclusives, and all the other Star Wars stuff! She brought it up. I didn't have to, though I know they saw the specific list in our letter template.

Well, Whoo-Hooo!

Now it remians to be seen if this will happen any time quick, or if Wal-Mart will be on track for 2004's Deluxe Figures like General Rieeken, the Wampa, and more!

Keep those letters coming. They are getting noticed!

SirSteve
08-19-2003, 07:45 PM
Wal-Mart called me about the letter writing campaign. I don't even know how they got my phone number since I'm unlisted and I didn't offer it to them.

The woman said they were going to talk to their buyers about getting Screen Scenes, vehicles (which she mentioned specifically), some exclusives, and all the other Star Wars stuff! She brought it up. I didn't have to, though I know they saw the specific list in our letter template.

Well, Whoo-Hooo!

Now it remians to be seen if this will happen any time quick, or if Wal-Mart will be on track for 2004's Deluxe Figures like General Rieeken, the Wampa, and more!

Keep those letters coming. They are getting noticed!
Good job Josh! It's definitely a start and at least we know we are being heard!

plasticfetish
08-19-2003, 07:56 PM
I don't even know how they got my phone number since I'm unlisted and I didn't offer it to them.
Uhhh ... that's scary.

InsaneJediGirl
08-19-2003, 08:19 PM
Yeah,it is.Wal-Mart is watching us:crazed: :eek:

darthzirock
08-24-2003, 02:28 PM
OK, after getting my phona call from Wal-Mart (I included my phone number which is why I guess Bentonville had the local Bozo call me instead of responding to me in writing), I've now received a letter from Target Guest Relations. It looks like a standard form letter that they must have drafted specifically to deal with our letters from this campaign! :evil:

"Thank you for your inquiry regarding the Star Wars action figure line you are trying to locate.

"Sometimes requests for a particular item are greater than we expect, and occasionally, merchandise is not delivered on time. I will pass your comments along to our buyers for future consideration. [Screw the future! I want toys now!-Darth] They always like to know when interest in an item is high. [Oh, yes. Like Star Wars collecting is a recent phenomenon!-Darth]

"In addition, we are only able to stock the most current collectible products that our guests need and want. [Really? You can't get in the Target Time Machine and order me a few dozen Jedi Luke w/ Desert Skiffs? Darn!-Darth] The stores have the right to limit quantities and may decide to display small amounts at one time to ensure a fair shopping experience [HA!-Darth] for all guests. [I guess it's okay for the stores to display zero quantities all the time, too, huh?-Darth] This may explain why you do not see large quantities of the line in the aisle. I apologize for any disappointment this may cause. [Bite me, you corporate lackey!-Darth]

"Lastly, Target's toy department has been recently re-set for the new season. We are currently stocking an entirely new line of Star Wars figures and toys. Please check back with your local store from time to time for availability. [Yeah, why don't I just run in every frickin' hour to check for toys? I mean, it's not like I have a job or a family or a life or--oh, wait a minute, I do have those things! Darnit, I knew those things would get in the way of my toy collecting some day!-Darth]

"Thank you again for contacting us. We value your business and hope you will continue to shop at Target.

"Sincerely,
Dan V
Guest Relations"

Yeah, thanks for the corporate h@nd-j*b there, Danny-boy! So, I guess the message there is--"Thank you for writing. We appreciate your business and we have no plans whatsoever to do a frickin' thing to assist you and the rest of the toy-collecting freaks of nature. Please keep buying stuff from us when you are fortunate enough to even find the junk, and never bother us again. Have a nice day!"

Dr Zoltar
08-25-2003, 02:17 PM
I got the same letter as well. And the impression was the same -- "We're responding to you because the boss says we have to. We couldn't care less that you can't find a darn $5 toy in our store. The sale won't make or break our chain. Don't bother us again."

At least Wal-Mart called Hasbro to see what was going on.

mm74md
03-04-2004, 11:00 AM
I say we need to start out a Campaign 2004.

darthzirock
03-04-2004, 02:03 PM
I say we need to start out a Campaign 2004.

Already started! Here's the letter I sent out on January 5th to Target, Wal-Mart, KB Toys, and Toys "R" Us:


Dear Sir or Madam:

I am a frequent visitor to your [locations] stores, which I regularly check for new Hasbro Star Wars action figures and accessories. Collecting Star Wars figures is my primary hobby and I have been collecting them for the past 25 years.

I am, unfortunately, all too familiar with the difficulty which exists in finding the newest releases; even within months past the manufacturer’s release date. For this reason, your employees most likely remember me frequently entering your store on a weekly basis, and leaving without making a purchase of any kind.

This is because another competitive store might have the Star Wars items I collect, and in too limited of quantities to chance getting there late. When I find the figures for which I am looking, I make sure that I purchase a great quantity of these toys; both for myself and as gifts for friends and family members. Whichever store has the figures in stock, gets the sale, as I can ill afford to wait at your stores while a competitor may have the items in stock and sell out of them before I get there. Therefore, if your stores do not carry the Star Wars figures that make it fun to shop your venue in the first place, I immediately head to your competitors’ stores. Your stores then lose not only the sales on the action figures which brought me into your store in the first place, but the sales on any secondary items I may need, as well.

Due to the extreme lack of Star Wars figures in your stores for the past eight to twelve months, you are losing the business of myself and many, many more collectors! You must understand that modern Star Wars collecting is a phenomenon that has enthralled hobbyists for the past 9 years, and it is not just limited to when there is a major motion picture release; as with other movie promotional toy items. Star Wars was the first of its kind in that genre of toy collecting, and has remained a staple of the toy industry ever since.

Please advise your buyers to purchase adequate quantities of Hasbro’s:
• Star Wars 3¾-inch action figures
• Star Wars action figure 3-pack “Screen Scenes”
• Star Wars action figure 3-pack “Clone Wars sets”
• Star Wars Playskool adventure sets
• Star Wars ships and ground vehicles for 3¾-inch figures
• Star Wars Unleashed collector statues
• Star Wars 12” figures
• Star Wars role-play lightsabers

Please manage your inventory and distribute product amongst your local warehouses. You will have both the gratitude of the fans like myself, and more importantly, our business for the action figures as well as any other items we may need on that trip.

Sincerely,

Now, here are the replies I've received so far:


Target Stores
Mail Stop 1A-X
P.O. Box 9350
Minneapolis, Minnesota 55440-9350

February 24, 2004

Thank you for your letter regarding our merchandise assortments of Star Wars items in the toy area. I apologize for the delay in responding to you.

Target is a trend retailer that wants to provide you the latest merchandise at the lowest possible price. I appreciate your thoughtful suggestion and list of items that you feel Target should carry in our stores.

We do appreciate the time you have taken to bring your request to our attention. Guest demand for merchandise is one factor our buyers keep in mind when determining whether to carry a particular product at Target stores. In addition, they also consider whether an item can be purchased in large volume, which allows us to ultimately pass savings along to you. While I cannot promise Target will feature the items you have requested, I will make your suggestion available to our buyer.

We value you as our guest and thank you for shopping at Target.

Sincerely,
Deborah G.
Target Guest Relations

OK, basically this looks like a nice, non-commital form letter, the gist of which is "So sorry you had trouble finding what you were looking for, but we ain't busting our butts over stupid action figures, pal." :rolleyes:


Toys "R" Us, Inc.
Guest Services & Sales
One Geoffrey Way
Wayne, NJ 07470

February 10, 2004

Thank you for contacting Toys "R" Us regarding your difficulty obtaining Star Wars action figures. We value your opinion and appreciate the time you took out of your busy schedule to let us hear from you. At Toys "R" Us, we strive to offer you a level of service that delights you and invites you to return. We are always disappointed when we learn we have fallen short of our goal.

On behalf of Toys "R" Us, please accept my sincerest apologies for the difficulties you encountered while trying to purchase these items from our stores. With the situation as you described, I can certainly understand your frustration and concern.

I have taken the liberty to pass along your concerns to the appropriate parties. Please be assured that your concerns will be addressed and handled appropriately. I truly hope that you will give Toys "R" Us an opportunity to re-establish your confidence as a guest and that you will visit us again in the near future.

Thank you once again for contacting Toys "R" Us. We value collectors as important guests. It is because you have taken the time out of your day that we are able to improve our performance not only as a single store but also as an entire organization.

Sincerely,
Fred McAvoy
Toys "R" Us Corporate Guest Relations

Now, this guy actually sounds like he might have been concerned over this for, oh, about three seconds, then passed the buck to the so-called "appropriate parties" so they could see this gets "handled appropriately."

The most interesting reply I've received so far, though, was from K•B Toys. It was a hand-written note that was included in a box that contained a 12" Princess Leia & R2-D2 as Jabba's Prisoners!


February 4, 2004

Thank you for your letter with recommendations for possible Star Wars items to buy. I appreciate your taking the time to give this information. Frequent customers like you make us successful. Thank you for making K•B Toys your toy store.

Peter R. Lungo, Jr.
Director of Training

Um, while the 12" figures were a really wonderful gesture ... K•B Toys is successful??? :stupid: Declaring bankruptcy twice in two years and closing hundreds of your stores qualifies as a success? Um, maybe compared to FAO Schwarz, I suppose ....

OK, gang! I've got the ball rolling! It's up to the rest of you SSG Forums denizens to pick it up and toss it around. ;)