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Gonk 1979
01-22-2004, 11:34 PM
...is it just me, or is it everytime someone criticizes Kebco someone from their company is there to make a rebuttal within 10 minutes? Just about everytime someone comments regarding Kebco's shipping inconsistancies, or pre-order charging methods, or anything else, it seems like someone is there very quickly to spin....er, clarify the situation. I just find it fishy and it kind of angers me. The forums on SirStevesGuide are for posters to discuss matters, and one very significant aspect of collecting is online retailers. I just feel like Kebco is undermining us and trying to censor are discussion on how very crappy their company has dealt with the distribution of their product.

I was once a member of the "One of Every Figure Club" and found that it was garbage. I would have to pay half up front for figures that took absolutely forever to arrive (long after they have become pegwarmers in stores), and then I would get MULTIPLE shipments of the same assortments and MULTIPLE shipping charges. It's a scam. Do like I did - get out! Eventually, if you have patience, you will find the figures you want at retail with alot less hassle. If you aren't fortunate enough to find figs in stores or you live in the middle of nowhere, it's still better to deal on Ebay or some other online retailer when they actually have the figs in stock.

Part of what keeps our little online community of SW collectors fun is that we are able to communicate freely our shopping experiences. DON'T LET KEBCO SPIN EVERYTHING EVERYTIME THEY ARE CRITICIZED! And Kebco, if you actually DO have any credibility you will stay out of this thread and let people express their concerns regarding your practices.

I am in no way out to "get" Kebco.com. I am merely reporting my HORRIBLE experience dealing with them. Hopefully, everyone else will be able to do that freely as well without their representatives monitoring and spinning our comments.....so, if you have had similiar problems please let them out!!!!

KEBco
01-23-2004, 11:52 PM
...is it just me, or is it everytime someone criticizes Kebco someone from their company is there to make a rebuttal within 10 minutes? Just about everytime someone comments regarding Kebco's shipping inconsistancies, or pre-order charging methods, or anything else, it seems like someone is there very quickly to spin....er, clarify the situation. I just find it fishy and it kind of angers me. The forums on SirStevesGuide are for posters to discuss matters, and one very significant aspect of collecting is online retailers. I just feel like Kebco is undermining us and trying to censor are discussion on how very crappy their company has dealt with the distribution of their product.

I was once a member of the "One of Every Figure Club" and found that it was garbage. I would have to pay half up front for figures that took absolutely forever to arrive (long after they have become pegwarmers in stores), and then I would get MULTIPLE shipments of the same assortments and MULTIPLE shipping charges. It's a scam. Do like I did - get out! Eventually, if you have patience, you will find the figures you want at retail with alot less hassle. If you aren't fortunate enough to find figs in stores or you live in the middle of nowhere, it's still better to deal on Ebay or some other online retailer when they actually have the figs in stock.

Part of what keeps our little online community of SW collectors fun is that we are able to communicate freely our shopping experiences. DON'T LET KEBCO SPIN EVERYTHING EVERYTIME THEY ARE CRITICIZED! And Kebco, if you actually DO have any credibility you will stay out of this thread and let people express their concerns regarding your practices.

I am in no way out to "get" Kebco.com. I am merely reporting my HORRIBLE experience dealing with them. Hopefully, everyone else will be able to do that freely as well without their representatives monitoring and spinning our comments.....so, if you have had similiar problems please let them out!!!!


I find this post very interesting.
While we do try to keep a post honest, we welcome negative as well as positive comments.
But this post is the very thing we want to keep from happening.
Gonk 1979 states that KEBco offeres a rebutal within 10 minutes of a negative post. If Gonk 1979 would bother to do a search, he will find the last post made by KEBco was on November 5th 2003.
This is not quite 10 minutes after each post.
All we ever ask is - Please keep it honest. Do not get caught up in the heat of typing your comments and waver a little off the straight and narrow line of being honest and correct.
This post is not correct. Plain and simple.
Anyone can do a search for theirself and see. I do not think Gonk 1979 purposely is lying, he just did not bother to do the research and is most likely generalizing in his comments. But what he fails to understand is his comments do carry weight. Other will read his post and think it is correct. This can do damage to our business and any business. This is what we will not allow. We will defend ourself. We will post rebutals and we will go after the poster.
All anyone has to do is a search on KEBco and they will see we do not jump on every negative post. But a post like this, we will EVERY time.

If any customer has a legimate complaint, it should be reported directly to KEBco, not discussed here in an open forum. It will be handled swiftly and professionally. If someone has a bad experience and wants to share it with others, fine. But keep it honest, do not generalize and please do not exaggerate. This does not help your fellow collector. And if you have a positive experience, it is acceptable to post also.

KEBco

jjreason
01-24-2004, 12:11 AM
My experiences with Kebco have been good, and I post here in support of them. Living in Canada, there are relatively few options you can exercise if you want to have a complete collection of Star Wars toys. I'll give you the choices here as I see them:

1) Do without. Get what you can and come to grips with the fact that not enough people like the stuff where you live to convince the big retailers like WalMart and Toys R Us to bring new stuff in (according to Hasbro Canada, anyway. There are thousands of us up here, and any glimpse of new Star Wars toys are responded to with "Piranha on water buffalo" ferocity - it's a viable market up here)

2) Win every figure on ebay, and get them all shipped up to you. Costs a lot, too much in fact. I've worked this way quite a bit in the past, and the average cost for a new figure winds up way too high (way over 10 bucks CDN each if you win them for 6-7 US, which is pretty cheap for a newer figure on ebay, plus 4-6 dollars shipping to Canada).

3) Drive to the US every time new figures come out in hopes of finding a few to buy. No guarantees, and you have to figure in the cost of gas, car wear, duty and tax fees, plus your time. Cost of getting new figures this way is even higher than option 2, and we haven't even considered the fact that you might come home empty handed like so many US collectors do on a weekly (if not daily) basis. The stuff just ain't out every time you go to the stores, now is it?

4) Find a friend in the US who shops all the time for his/her own collection, and has enough cash on hand to buy your stuff at the same time their getting theirs. Good luck, there are a few but they're few and far between. I actually had one friend shopping so much in the Chicago area for our stuff that couldn't get a hold of him on the phone to talk - let alone change my orders. I felt so bad... his wife hated me and we've never even met in person.

5) Join a place like Kebco. My price for basic figures winds up right around 10 bucks CDN with the shipping and duty costs included. That's fair, as my TRU has them up for 9.99 plus tax, and WalMart is currently at 8.92 plus tax. My WalMart hasn't had a Star Wars toy for over a year (excluding Lego), the only reason I know the price is by hearing from friends in other cities. WIth Kebco, Im certain that I'm going to get "one of every figure" - they haven't let me down yet - and I don't have to do the shopping. Granted, I might not be first to have every figure, but there they are on my shelf. If it really matters to you to get the stuff first, Kebco might not be for you.

I care about my collection. I've given up too much time, money, gas, frustration, etc. to let it slip now. The easiest way I've found BY FAR to keep up to speed has been through Kebco. It's a no brainer, and I'd recommend them to anybody.

Val Da Car
01-24-2004, 12:21 AM
I have ordered from Kebcotoys.com on and off for about 2yrs now.

My Experiences have been overall good. They communicate with me when I have a question, turn around time is good and I realize that I am one of many customers that are buying from them.

But remember this past year and a half the shipping issues from Hasbro has strained lots of people's figure inventory even at the retail level.......(I remember reading lots of complaints about WM & TRU and the overpriced new figures or fire sale of older figures at KBtoys.)

The cost of Hasbro doing business (leveraging profitability vs how many little figures to make vs new molds vs rehashes) with us.

Personally I did not join the one of every figure club because of the Hasbro distribution issues and because I am a selective collector (I don't need every figure to complete my collection) so I have no issue with Kebcotoys.com

On the otherhand I am a army builder and will wait to see what will happen with each wave (Hoth, Jabba, Star Destroyer to name a few) this year with a specific focus being brought to them by Hasbro to see if the distribution issue gets corrected.

just my $.02

does anyone need change?

kebcoinc
01-24-2004, 12:25 AM
First of all our website is kebcotoys.com, not kebco.com

If you're going to tell lies about our company at least get the name right.

Now, I would say that there would probably be no way we could have stayed in business for going on 5 years now if what we are doing is a Scam as Gonk would say. Just a little common sense could figure that one out.

We don't delay figures on purpose and even when there have been delays on some figures they were shipped way before those figures became so called pegwarmers. We don't try and rip customers off with shipping charges. We do anything and exactly what our customers tell us to do when it involves shipping their figures. I don't think any other company Holds figures, combines shipments and goes out of their way as much as we do to save customers on shipping charges.

So bottom line is, NO we are not running a Scam. We run a very respectful business with some of the best prices available anywhere for Star Wars figures and more. We have no reason to lie or make our customers unhappy.

I would hope someone would be wise enough to make their own decisions about our company based on their personal experiences and not the exaggerations of someone else's opinions.

Thanks, KEBco Toys

Jedi_Master_Guyute
01-24-2004, 12:25 AM
Oh, gonk, you delight my day with those furbious lies!!! I've been with KEBco since the summer of Episode II as i couldn't find anything in Columbus. See, Gonk, what you don't understand my friend, is that all of KEBco is first come first serve. There are other people who joined the club before you and will probably get figures before you. Now, say, these folks get them before you and KEBco has to wait for shipments to get to them to figures to you, during this time, figures can appear in the stores. I love KEBco as they have excellent customer service and the fact that i'm at school, i don't have much access to hunting, they provide me with figures to my door. Even when i did have a car, they were still sending me figures before they got to the pegs. It all depends on distrubition and whatnot.

But to each their own. :D

rbaumhauer
01-24-2004, 10:42 AM
Generally speaking, I've been very happy with my dealings with Kebco over the last few years. I used to be a member of the One of Every Figure club, but eventually stopped on the run-up to EP2, as I found myself not caring too much about Prequel figures. So, now I pick and choose my preorders, and it usually works out great.

As others have said, if you e-mail customer service, you usually get a reply pretty quickly. For most of 2003, I got figures from Kebco that I *never* saw on the pegs anywhere. Now that the distribution seems to have improved dramatically, I am seeing some figures on the pegs before I get my Kebco shipment (like the first wave of Ultra figures), but let's face it, I'm not going to die if I'm not the first on the block to have the new figures, am I?

The only issue I have with Kebco right now is, with the flood of product Hasbro is releasing these days, they seem to be having a lot of trouble getting things out the door in a timely fashion. It seems that preorders are being charged balance + shipping when stock begins to arrive for each wave, but if you aren't at the front of the preorder line, you can't get excited until you get a UPS tracking number. I was charged for the Ultra Wave 1 and Hoth waves on December 1st, but I still don't have them. Looking on the bright side, until the Spring waves (Yavin, Tatooine, Endor), I'm pretty much paid up, with only the shipping on Ultra Jabba left on my account.

Overall, I'm pleased - dealing with Kebco means I don't have to run from store to store, frustrated that I'm seeing mostly pegwarmers. Even on hard-to-find waves, I know I'll get the figures I want eventually, and as long as Hasbro's distribution is unpredictable, I'll usually get them months before I see them in a store.

Banthaholic
01-24-2004, 10:56 AM
I'm not so knowledgeable about Kebco, but I've dealt with just about every other online SW etailer at least once, some more. Plus I am a user of ebay.
When all is said and done, you'll find the same problems with every option. This being a slightly higher price (which should be expected), & inventory problems. It's hard to fault an etailer for these.
My one gripe against etailers are the ones that sell products and list them as 'in stock' when they aren't. I know that I'm not so unlucky that some one happens to buy it just before I click. It's be nice if stores could utilize 'real-time' inventory software. As a customer sometimes the only reason I place an order is because the item is 'in stock'. If I wanted to sit around and wait a few weeks, I can take my chances in the stores, altough when I spend some extra $$$, I want my product now!

darthzirock
01-24-2004, 12:10 PM
I find it highly amusing that someone's actually p!ssed off that there's an e-tailer who actually responds to the things posted about them on these threads! Boy, it's a shame Hasbro never does this, but when an e-tailer actually gives a d@mn enough to reply, they get dumped on!

I've never dealt with Kebco. I'm fortunate enough to have lived in areas where I've found 99% of my collection at retail stores, sooner or later. However, I know folks that have dealt with Kebco, and I've heard nothing but positive remarks about them.

Gonk 1979, if you seriously think that you're going to just bash an e-tailer that advertises on this site, without any reply by them, you're nuts! And in case you haven't noticed, plenty of others have already come to Kebco's defense. But Kebco's credibility would be compromised if they didn't reply to criticism. The fact that they do, and often in just a matter of minutes instead of days or weeks, only adds to their reputation, in my opinion.

Gonk, I don't see in your post anywhere where you mention talking to Kebco's customer service dept. to rectify your billing & shipping problems. Do you, in fact, ever contact them? Or were they just supposed to somehow figure it out by telepathy?

If you want to rant just for the sake of ranting, no one's stopping you. Just, don't be so silly as to expect Kebco to just sit and take it. The fact that they are replying gives them far more credibility in this thread than you've displayed.

Turbowars
01-24-2004, 01:04 PM
I have bought from Kebco once and I got as great deal on the Unleashed Leia and Vader, 13.99 each. Shipping was a bit hight, but I was happy to get the figures. I am how ever surprised you would bother to reply to such allegations. Your replys are unprofessional. Making you sound like you run your business from a garage in the sticks. Gonk, all .com sites have a problem with filling orders. EE says they will have a certain case at a certain date and then Hasbro screwws them by not shipping the amount of cases they ordered, or like what was mentioned they ship the orders that were ordered 1st.

CrossWizard
01-24-2004, 02:38 PM
Aside from figures taking a long time to ship I havent' had any serious issues with Kebco, after all it's not like my local retailers will get any new Waves until they are months old.

Then again I only order a few figures every now and then so I don't know if they have changed from the last time I ordered.

thespar
01-24-2004, 11:20 PM
I have only do business with them once so far but the simple fact is i do not do much shopping online for my collection. The only problem i had with them was taking care of after an email to customer services.

Gonk 1979
01-25-2004, 01:48 AM
I find this post very interesting.
While we do try to keep a post honest, we welcome negative as well as positive comments.
But this post is the very thing we want to keep from happening.
Gonk 1979 states that KEBco offeres a rebutal within 10 minutes of a negative post. If Gonk 1979 would bother to do a search, he will find the last post made by KEBco was on November 5th 2003.
This is not quite 10 minutes after each post.
All we ever ask is - Please keep it honest. Do not get caught up in the heat of typing your comments and waver a little off the straight and narrow line of being honest and correct.
This post is not correct. Plain and simple.
Anyone can do a search for theirself and see. I do not think Gonk 1979 purposely is lying, he just did not bother to do the research and is most likely generalizing in his comments. But what he fails to understand is his comments do carry weight. Other will read his post and think it is correct. This can do damage to our business and any business. This is what we will not allow. We will defend ourself. We will post rebutals and we will go after the poster.
All anyone has to do is a search on KEBco and they will see we do not jump on every negative post. But a post like this, we will EVERY time.

If any customer has a legimate complaint, it should be reported directly to KEBco, not discussed here in an open forum. It will be handled swiftly and professionally. If someone has a bad experience and wants to share it with others, fine. But keep it honest, do not generalize and please do not exaggerate. This does not help your fellow collector. And if you have a positive experience, it is acceptable to post also.

KEBco




....so you DONT monitor the forums for negative comments? You are NOT always the first to spin people's complaints held against your company? Hmmmm....that is quite curious seeing as once again you were the first to post a reply to this thread! So, you haven't made a post since November, but that didn't stop you from pounding quickly onto my post so you must be scouring these forums regularly for SOME purpose. Listen, I am keeping my comments "honest". My complaints aren't so far fetched seeing as there have been many posters that have the same problems on a regular basis. And again, this is an OPEN forum which is designed for collectors to comment on common problems and whatnot. You see regular complaints regarding Target, Walmart, and KB Toys don't you? It's our right to comment or complain if we see fit to do so. If I feel you are running a scam, I feel obligated to report it to my fellow collectors. Plain and simple. Target is no exception, and neither is Walmart and neither are you. I am not "exaggerating" as you say, and every word I mean or I wouldn't take the time out of my day to write this. I, along with many others, have had horrible dealings with you.......your "One of every figure" deal is a joke and not worth it. I pay half up front, have to wait for figures that I have been passing up at Walmart, and when I get my shipment I only get half of my wave and have to pay additional shipping when the other half arrives. And this did not happen only once....and it surely hasn't happened only to me.

Another thing evident is your unprofessionalism. Even TurboWars agrees that your "replies" are tasteless and make you sound as if you run your business in a garage in the sticks. Your replies are unprofessional and only support my claims. Should all businesses accuse a customer of being a "lier" just because they issued a complaint? Is that the way to run a good business? If you don't want people to voice their concerns then you need to change the way you run shop. If not, I will feel obliged to inform as many SW collectors on as many SW collecting sites that I can.

plasticfetish
01-25-2004, 05:57 AM
First of all, does this thread belong in the "Hasbro Saga" section?

Gonk 1979... whatever your motives, you're kind of "drawing a foul" when you preface a serious criticism by complaining that someone tends to be overly defensive of criticism.

is it just me, or is it everytime someone criticizes Kebco someone from their company is there to make a rebuttal within 10 minutes?

I was once a member of the "One of Every Figure Club" and found that it was garbage.

I am in no way out to "get" Kebco.com. I am merely reporting my HORRIBLE experience dealing with them.
It's a little like telling a bully, "I hate it how you always beat people up. You're a fool and a moron! Nothing personal, I'm just telling you how I feel." I mean, duh... you're gonna get beat up. Not that I think KEBco is guilty of bullying, but they do seem to make it a habit to respond to negative posts, and you obviously know that. Your post seems to be less about a specific problem anyway, and more about simply starting a fight.

Speaking of "constructive."

First of all our website is kebcotoys.com, not kebco.com
If you're going to tell lies about our company at least get the name right.
You started a new forum account just so you could toss that zinger out there? Seriously, Gonk may be pointlessly venting, but it's still his opinion and he's entitled to it, "lies" or not.

You're entitled to respond, and most of us admire that you do, but maybe you should understand that you can't always "keep this kind of post from happening." His negative comments are going to be a lot less damaging than your negative response.

KEBco
01-25-2004, 11:12 AM
You started a new forum account just so you could toss that zinger out there? Seriously,

Hi Placticfetish.
I guess you mean our two different names.
KEBco and Kebcoinc

Kebcoinc was registered in Feb 2002 by our business manager and KEBco was registered in May 2002 by our owner.
We realize we have two different accounts but wanted something to separate our posts. Maybe it will be less confusing if we use only one account in the future.

We try not to respond to the negative posts, but gosh darn it, we just can't help ourself. Sometimes I feel like a kid - I'm gonna tell your mom if you don't stop picking on me. Most times we just sit back and smile - saying 'Got another one', but sometimes we just gotta jump into the pile. You can't sit on the side lines all the time.

But I do want to thank EVERYONE who has posted about a positive experience. Goes to prove, maybe we are doing something right at least some of the time.

KEBco

Kidhuman
01-25-2004, 11:51 AM
But I do want to thank EVERYONE who has posted about a positive experience. Goes to prove, maybe we are doing something right at least some of the time.

KEBco


Sounds more like 99.9% of the time.

Val Da Car
01-25-2004, 11:58 AM
I agree....

JEDIpartner
01-26-2004, 10:27 AM
I have nothing but good things to say about KEBco. The reason you pay half up front is so that they can actually GET the bloody figures from Hasbro. Do you think Hasbro sends things to the retailers for free and THEN they get paid? They also do that to get a commitment on that piece from you. They have to know exactly how many of what they are going to need in order to fill their orders.

Sure... sometimes we get things way late. It's better than not getting them at all. If you are in the club... why would you even have to run out to the stores for your figures in the first place? That's just silly.

Anyhow... I have no issues with them. They have always been fair, reasonable and I am glad they are around. Perhaps you need some time in a retail position to fully understand how things work. Stores don't get product just because they request it. They have to pay for it...!!!!

Gonk 1979
01-26-2004, 10:26 PM
I have nothing but good things to say about KEBco. The reason you pay half up front is so that they can actually GET the bloody figures from Hasbro. Do you think Hasbro sends things to the retailers for free and THEN they get paid? They also do that to get a commitment on that piece from you. They have to know exactly how many of what they are going to need in order to fill their orders.

Sure... sometimes we get things way late. It's better than not getting them at all. If you are in the club... why would you even have to run out to the stores for your figures in the first place? That's just silly.

Anyhow... I have no issues with them. They have always been fair, reasonable and I am glad they are around. Perhaps you need some time in a retail position to fully understand how things work. Stores don't get product just because they request it. They have to pay for it...!!!!


....well, if getting us to pay 1/2 up front is how they get their stock from Hasbro, how come no other e-tailer makes you pay upfront? Planetactionfigure.com has new figs in stock that I can order WITHOUT having to pay 1/2 upfront. And it's not like I run out to the stores looking for figs - when I go grocery shopping and see a fig on the shelf thats been sitting there for 3 weeks and I STILL haven't received mine I get upset naturally. The EASIEST and most LOGICAL solution is to buy the figs when they are in stock, even if dealing with an e-tailer. Don't let temptation get to you - paying 1/2 upfront is not going to get your figs to you any faster. All it IS going to get you is weeks of waiting and additional shipping charges. If you are going to deal with Kebco (which I don't recommend) do so when figs are in stock. It's worth the extra buck you'll have to pay per figure.

stillakid
01-26-2004, 11:16 PM
....well, if getting us to pay 1/2 up front is how they get their stock from Hasbro, how come no other e-tailer makes you pay upfront? Planetactionfigure.com has new figs in stock that I can order WITHOUT having to pay 1/2 upfront. And it's not like I run out to the stores looking for figs - when I go grocery shopping and see a fig on the shelf thats been sitting there for 3 weeks and I STILL haven't received mine I get upset naturally. The EASIEST and most LOGICAL solution is to buy the figs when they are in stock, even if dealing with an e-tailer. Don't let temptation get to you - paying 1/2 upfront is not going to get your figs to you any faster. All it IS going to get you is weeks of waiting and additional shipping charges. If you are going to deal with Kebco (which I don't recommend) do so when figs are in stock. It's worth the extra buck you'll have to pay per figure.


You're missing the point of the One of Every Figure Club. By signing up, you are guaranteed that you will receive one of everything you request. Sure, in practice you could wait around and hope that either retailers or e-tailers will have what you are looking for, and most of the time it all works out fine. But there is absolutely no guarantee in doing it that way. When it comes to hard to find figures at less than scalper prices, I figure that we'd be hard pressed to find, say, the Super Articulated Clonetrooper anywhere.

Banthaholic
01-26-2004, 11:24 PM
....well, if getting us to pay 1/2 up front is how they get their stock from Hasbro, how come no other e-tailer makes you pay upfront?
Some do, some do not. I'm not a big fan of them chaging 1/2 up front, but it does make alot of business sense. By doing this, it minimized the need for the business to borrow money from the bank (plus interest expenses) in order to order more products from Hasrbo. In effect it keeps the cost down in the long run. My giving them money in advance, you're giving them more working capital to order more stuff so that items will be in stock.

aceguide
01-27-2004, 08:35 AM
Kebco works for me. Good job, timely, and relatively reasonable on the prices.

Pointless, this argument is...

JEDIpartner
01-27-2004, 08:45 AM
Agreed... end topic (for me).

KEBco
01-27-2004, 08:55 AM
Normally I do not explain our business practices in an open forum, but I will explain a small portion.

Why we charge 1/2 half up front.

When we first started an internet business, we did not charge anything up front. We offered a place where you could buy cheap figures.
We received many, many, MANY orders from people that wanted literially hundreds of figures - each. We were quite surprised and very happy we were selling so much.
We placed our order with Hasbro, received our product, paid for our product and began shipping to our new customers. But wait - now the customer has to pay for the hundreds of figures they had ordered. But now they did not want hundreds, just a few select figures here and there. This happened over and over again. We had thousands - and I do mean thousands of figures we thought were sold, sitting in our warehouse. Matter of fact, we still have some of these now - EP1 figures.

We had to do something to make people realize they can not order large amounts and then cancel. So we started the 50% deposit. Now people think about what they want, really want, and do not inflate their order because they have to pay something up front, we know exactly what to order from Hasbro and we are not left with extra figures for years. This helps keep our cost down and the price we charge.

A Pre-Order means you are placing an order for something we do not have. Most times, it has not even been made by the manufactor. It does not mean we will get anything before the major retailers, it does not mean you will get it first.
The "One Of Every Figure" club also does not mean you will get your figures before someone else. It means you will get your figures at a set price, guaranteed quality.

Hope this helps explain - why.

KEBco

JEDIpartner
01-27-2004, 09:54 AM
I feel bad that Ken and Scott constantly have to come here and defend their business. If you don't like them... don't shop there. There are obviously plenty of us who appreciate the job they do. Go shop at Brian's Toys or some other e-tailer and just knock it off! :mad:

Jedi_Master_Guyute
01-27-2004, 10:34 AM
I agree JP; it seems that folks are just nitpicking that SOMETIMES takes KEBco a while to get stuff, which isn't even their fault, it's hasbleh's.

KEBco has been nothing but courteous and awesome when dealing with their business. If you prefer to head to Brians toys or other sites that screw you over when it comes to prices, be my guest and quit your b-------, Gonk. :D

jjreason
01-27-2004, 05:20 PM
I for one would like to see at least one more post from Gonk. Many of us have had good dealings with Kebco, but he's really choked and I don't know specifically why.

What happened? (we have an idea)

How did you try to resolve it?

What was the result?

What led you to believe you'd be the first to get your figures?

Every time I've had any problems with Kebco (one missed item in a shipment, and 3 damaged items received) they've quickly dealt with it (by sending my free replacement figures), or answered my email telling me it would be dealt with next shipment.

tagmac
01-27-2004, 07:46 PM
Aside from some issues with figures taking forever to ship (especially during last year's delayed distribution from Hasbro), I've never had any problems with Kebco. And even then, they answered all of my questions and concerns promptly. Thus, I will continue to order my figures from Kebco. It's a lot better than having to beat the scalpers to my local Target, and the prices are extremely fair. In the long run, even with shipping it comes out to less per figure than the $10-$12 each I used to pay the dealer at the flea market for new figures. I just don't understand the complaints.

rbaumhauer
02-05-2004, 10:50 PM
Just to reinforce WHY I order from Kebco: I decided to stop by one of the local malls this evening on the way home from work (in Holyoke, MA). I stopped by Target and TRU, and found the following: at Target, (1) Ashla and Jempa; at TRU, approximately (15) POTJ Zutton's. That was it!

Absolutely pathetic!

That doesn't mean I don't want Kebco to hurry up and get around to shipping the Hoth Wave and Ultra Wave 1 that has been "Pending" since December 1, but I still love the fact that I *know* I'll eventually get them, regardless of the fact that my local retailers are absolutely useless.

Turbowars
02-05-2004, 10:56 PM
Just to reinforce WHY I order from Kebco: I decided to stop by one of the local malls this evening on the way home from work (in Holyoke, MA). I stopped by Target and TRU, and found the following: at Target, (1) Ashla and Jempa; at TRU, approximately (15) POTJ Zutton's. That was it!

Absolutely pathetic!

That doesn't mean I don't want Kebco to hurry up and get around to shipping the Hoth Wave and Ultra Wave 1 that has been "Pending" since December 1, but I still love the fact that I *know* I'll eventually get them, regardless of the fact that my local retailers are absolutely useless.Why buy from Kebco and wait for months when you can go with Entertainment earth? They had the Hoth wave a long time ago.

rbaumhauer
02-05-2004, 11:03 PM
Uh, because I preordered those waves before they were available? And if I preorder them, I'm guaranteed to get them (eventually) and don't have to keep hitting online sites hoping that "in stock" really means "in stock".

If it was that important to me to have them first, I'd be paying a fortune on ebay. This way, I pay a fair price and then don't have to worry about it.

Turbowars
02-05-2004, 11:55 PM
Uh, because I preordered those waves before they were available? And if I preorder them, I'm guaranteed to get them (eventually) and don't have to keep hitting online sites hoping that "in stock" really means "in stock".

If it was that important to me to have them first, I'd be paying a fortune on ebay. This way, I pay a fair price and then don't have to worry about it.You can pre-order from EE also. You said you are still waiting for the Hoth wave, well if you ordered from EE you would have them by now. Hey, do what you want, I was just trying to help.

rbaumhauer
02-06-2004, 12:56 AM
With very few exceptions, all I see at EE is cases, and what few single figures they have are hardly bargains. I like that Kebco lets me order whatever figures I want at whatever quantities I want, and doesn't make me get figures I don't want to have. If EE offers something similar, I didn't see mention of it on their site.

Appreciate the help, in any case - however, once you've pre-ordered (from anybody, I would guess), you're kinda locked-in, and understandably so. That's why they take deposits, after all.

Turbowars
02-06-2004, 05:45 PM
With very few exceptions, all I see at EE is cases, and what few single figures they have are hardly bargains. I like that Kebco lets me order whatever figures I want at whatever quantities I want, and doesn't make me get figures I don't want to have. If EE offers something similar, I didn't see mention of it on their site.

Appreciate the help, in any case - however, once you've pre-ordered (from anybody, I would guess), you're kinda locked-in, and understandably so. That's why they take deposits, after all.Oh, I didn't know you didn't want cases. At EE you can cancel at anytime and they don't charge your credit card until it ships.

rbaumhauer
02-06-2004, 10:24 PM
Like I said, Kebco works well for me (in general). If I wanted cases, EE would certainly be on the short list, and it's cool that they allow cancellation. I think Kebco's explanation of why they take deposits is reasonable, so I can't really fault them for how they do business.

In the end, as long as collectors are able to get the figures they want in a manner that pleases them, everybody wins. Except for the "brick and mortar" retailers, and they've only got themselves to blame for that (from my experience).

InsaneJediGirl
02-13-2004, 11:02 PM
I havd dealt with a few e-tailers,mainly EE and TFAW but never KEBCO.From what I've heard from friends the service is nice enough and not too many complaints over the year or so I've known of the site.

Last year,and still this year,everything has been really slow to ship.Pretty much I think everyone has to take it in stride and compare Gas Prices(About $1.59 here) in compairson to waiting just a bit.Isnt like stores are in a mad SW stocking rush either.:crazed:

Gonk 1979
02-20-2004, 02:22 PM
....first of all, I'm merely expressing my opinion. Some of you may have had great experiences with Kebco and wish to praise them. That's fine, because thats your opinion and I'll respect what you have to say. So, just because my opinion (and plenty of others) differs from yours does not give you the right to trash those of us who have had our displeasure regarding Kebco. I am not speaking on your behalf, just mine.

Secondly, an above poster wondered exactly what problems I had with Kebco. Well, there were many. But the incident that pushed me over the edge was when I had a series of late '03 figs preordered. I would go to the stores and see the figs on the shelves, but that was ok because mine would be coming soon (guaranteed!). One month turned to two, and two months to three and still no figs. Then I went to Target and found all my preorders on clearance for $1.87! I could have gotten all of my figs for the price Kebco was charging me for shipping alone, but couldn't, because I had %50 down on them.

My main problem is with their %50 deposit rule. They are the ONLY Star Wars e-tailer to make you pay half up front for preorders. Why? What makes them special? I do all my online business with BigBadToystore.com now, and I'm not charged a DIME for preorders until they are shipped....which means that if I find my figs in the store I can shoot them an email and cancel my order (have done this a couple times now) without having to worry about losing half my money! Even the "mom and pop" e-tailers don't make you pay %50 up front. Kebco's excuse of overstock has no validity - do they think they are the only one's with this problem? Apparently so, seeing as they are the only one's charging %50 upfront!

Again, this is my opinion based on my experiences. Take it for what it's worth. But it's ALOT less hassle to preorder through BigBadToyStore or PlanetAction figure and not get charged anything until your figs ship as opposed to giving KebBlows %50 down because they can't manage their stock.

CrossWizard
02-20-2004, 03:27 PM
I like that Kebco lets me order whatever figures I want at whatever quantities I want, and doesn't make me get figures I don't want to have.

That's basically the reason I order from Kebco. I'm not a completist so I only buy a few figures every now and then, and I get to choose which figures to buy and if it's a certain one I wanna keep carded as well I'll order 2.

Like I said in my previous post, all my experiences with them were pleasant but also required a bit of patience sometimes when shipments from Hasbro get delayed. If you need to have a figure the exact same day that reports of it being available pop out then go with Ebay's inflated prices or press your luck with retailers.

jjreason
02-20-2004, 04:27 PM
Gonk, I hear what you're saying, I wouldn't have been too happy either finding all that stuff on clearance. You could have gambled and bought the sale stuff hoping to flip it (or your Kebco order once it got there) on ebay to recoup some of the money.

Reading over the problem though makes me think you went a little overboard with your initial rant (and don't get me wrong, there's nothing like a good rant to alleviate what's burning your rear at any given time). I don't think they took any money from you that you didn't get product for or anything, did they? It doesn't sound like it. Kebco have been very fair with the vast majority of "us" (the people posting in here, anyway). I think that's why we're quick to jump to their defence. No hard feelings, it's valuable anytime someone reports what they think are bad dealings with any retailer, it helps other potential buyers form the best possible "risk assessment" when choosing where to buy stuff.

2-1B
06-24-2006, 10:25 PM
...is it just me, or is it everytime someone criticizes Kebco someone from their company is there to make a rebuttal within 10 minutes? Just about everytime someone comments regarding Kebco's shipping inconsistancies, or pre-order charging methods, or anything else, it seems like someone is there very quickly to spin....er, clarify the situation. I just find it fishy and it kind of angers me. The forums on SirStevesGuide are for posters to discuss matters, and one very significant aspect of collecting is online retailers. I just feel like Kebco is undermining us and trying to censor are discussion on how very crappy their company has dealt with the distribution of their product.

I was once a member of the "One of Every Figure Club" and found that it was garbage. I would have to pay half up front for figures that took absolutely forever to arrive (long after they have become pegwarmers in stores), and then I would get MULTIPLE shipments of the same assortments and MULTIPLE shipping charges. It's a scam. Do like I did - get out! Eventually, if you have patience, you will find the figures you want at retail with alot less hassle. If you aren't fortunate enough to find figs in stores or you live in the middle of nowhere, it's still better to deal on Ebay or some other online retailer when they actually have the figs in stock.

Part of what keeps our little online community of SW collectors fun is that we are able to communicate freely our shopping experiences. DON'T LET KEBCO SPIN EVERYTHING EVERYTIME THEY ARE CRITICIZED! And Kebco, if you actually DO have any credibility you will stay out of this thread and let people express their concerns regarding your practices.

I am in no way out to "get" Kebco.com. I am merely reporting my HORRIBLE experience dealing with them. Hopefully, everyone else will be able to do that freely as well without their representatives monitoring and spinning our comments.....so, if you have had similiar problems please let them out!!!!


I don't mean to take this into Rancor Pit territory but doesn't our country have rules regarding libel of this sort? Or doesn't it apply since this is just the internet and not actual print? :confused: I only ask because KebCo is a stand up comedy who would *never* do any of the things Gonk '79 is accusing them of. :mad:

"Redact it! Redact it!"
--Dwight K. Schrute, Dunder Mifflin Inc.--