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View Full Version : Bad Service from MR, what happened? (merged)



ANAKINYODA
07-03-2004, 08:22 AM
:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: I am super super angry in MR service. In this case, I had pre-order ANKIN SE. MR inform me the saber have been shipped by email.
OK..I see the email. WHAT!!!!!!! The email show the item was SW121-S is not SW121S-P and the description is show ANAKIN SE not ANAKIN SE 1-300 series.
I take annual leave to stay at home to pre-order it to get early number. Now,
they have ship the lower number to me. SPEND MY TIME. :mad: :mad: :mad: :mad: :mad:
After I send the email to them who inform me.They need to check their
corporate dept but they are no reply, WHAT HAPPEN?

ANAKINYODA
07-04-2004, 11:15 PM
:( ****, I had received the ANAKIN SE today. I opened the shipping box.

What? The display plaue losting in it and the shipping box had been opened.

I had sent email to MR to change new one to me but no answer. I am very angry them who are very bad service. Because I had pre-order it before then
I can get early number. Now I only get the lower number 435.

Jayspawn
07-05-2004, 10:36 AM
#435 is still a good number to have. As long as you have the saber the number shouldnt matter.

JediLip
07-05-2004, 01:26 PM
What? The display plaue losting in it... :confused:

Sorry to hear about your MR problems. Have you ordered directly from them before? Unfortunately, just because you order early doesn't mean you'll get a low number. It's pretty random actually. I ordered the BD Maul when it was in "Last Call" a month after it was released and got #72.

It would be nice to give the lowest numbers to the first ones to place an order but they don't do that.

ANAKINYODA
07-06-2004, 09:46 PM
:(:dis: I am very unhappy. Before my Anakin SE had lost the display plaque and the shipping had been opened and the plaque number is so high when I pre-order in the first morning so I send the email to them and request to change a new one. They reply me. They said: "The item was sold out and hundreds of people to order in the first morning, if you want to return back, we are very HAPPY. we only give you $25 couple for you." After I saw this message, I am super angry, I am not a beggar. The important point is the shipping box was opened and the display plaque had been lost. I need to change a one, not a $25 couple. Now I am very hurt and may not direct buy from MR who are very bad.
Now My Anakin SE like a people lost a hand or leg. All brother, Now what can I do. I really want to DEAD, is really not a lie. SO HURT AND UNHAPPY. :bored: :bored: :bored: :bored: :bored: :bored:

mini-rock
07-07-2004, 12:03 AM
:(:dis: I am very unhappy. Before my Anakin SE had lost the display plaque and the shipping had been opened and the plaque number is so high when I pre-order in the first morning so I send the email to them and request to change a new one. They reply me. They said: "The item was sold out and hundreds of people to order in the first morning, if you want to return back, we are very HAPPY. we only give you $25 couple for you." After I saw this message, I am super angry, I am not a beggar. The important point is the shipping box was opened and the display plaque had been lost. I need to change a one, not a $25 couple. Now I am very hurt and may not direct buy from MR who are very bad.
Now My Anakin SE like a people lost a hand or leg. All brother, Now what can I do. I really want to DEAD, is really not a lie. SO HURT AND UNHAPPY. :bored: :bored: :bored: :bored: :bored: :bored:



So what flight were you given in your confirmation email?

ANAKINYODA
07-07-2004, 12:31 AM
:cry: :cry: :cry: The confirmation email is Fight 1. and the ttl price is $579 (S+H). :cry: :cry: :cry: :cry: :cry: :cry: :cry: Now MR is not still to reply me. Now I lost my product and lost my money. :bored: :bored: :bored: :bored: :bored: :bored: :bored:

JediLip
07-08-2004, 03:37 PM
Do you live in the U.S.? If you live outside of the U.S., then it's probably customs that opened your shipping box and lost the plaque. Just a thought.

Sorry about your problems with M.R. though.

mini-rock
07-08-2004, 03:52 PM
I bet you're right JL. It does seem like the most logical explanation.

Chief_Chirpa
07-08-2004, 09:23 PM
Why don't you just ask mr for a new plaque. Someone else on another forum did that. I would suggest maybe trying to call them instead of email.

ANAKINYODA
07-08-2004, 10:12 PM
:( Before I called them by phone. The answer is same as the email : the item is sold out, we cannot to re-sent another one. On the other hand, Yes I live in Hong Kong. I had checked to DHL who inform us the box did not opened by customs and did not by DHL. Who open it? :crazed: :crazed: I push the no display plaque saber to the rubbish bin. I will not to support them and will not to buy their products. Because they are provide a very super bad service and only pull all
the mistake to clients and no reply email.

ANAKINYODA
07-09-2004, 08:13 AM
:mad: :mad: :mad: I had received the repsone mail from MR who say "Your last choice would be to return everything and get your money back." Please let us know your decision.".What are they talking about? Now I am angry again. They are always put all the mistake to me. WHY?WHY? WHY? I am a client, why are they prodive super bad service.

JediTricks
07-09-2004, 06:58 PM
I think DHL is mistaken, from what I've been told by UPS, USPS, and Fed-Ex, there is NO package that leaves the US via this sort of mail that isn't opened and inspected by customs either in the US or in the country of delivery.