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Jaff
10-14-2004, 10:58 PM
As most of the folks know on this site I am a manager at Wal-Mart. With that said there is nothing better than stocking fresh cases of figures on shelves for folks to find. I usually order three to four cases at a time, and although I no longer have to hunt since I work where I shop, but I still remember the thrill of the find, so I am eager to order cases for local collectors. I can tell that people find stuff when inspecting my sales.

Well three weeks ago on 9/15 I got wave 9 of the OTC in stock. This wave has 1 of every new fig from Darth Hoth to Lando General. I ordered 6 cases and got 2 cases of the Gammorean Guard and four other cases which were old assortments. I thought I was in the clear to order a large batch of 10 cases so I could make a new endcap because with the Gammorrean wave there was only one to a case (thus no pegwarmers), and the post OTC figs on the way it seemed so sweet a prospect.

Well they arrived over the past two days, and this is what I got after three weeks of waiting:
3 cases of the Jawa/Tusken wave - This case comes with a bunch of old figs and 2 Jawas and 2 Tuskens
1 case of the Admiral Ozzel wave - Thats right. This assortment is over six months old with no OTC packaging.

Finally the big dissappointment:
6 cases of the Han Solo AT-ST case. This case is labeled Wave 9A R1: It comes with 3 Han AT-ST, 3 General Madine, 3 General Lando, and 3 Bespin Leias!

Since I have got 6 cases of the last group I now have 18 Bespin Leias. I have had two Leias on the shelf for over three weeks now. As a result these are now pegwarmers with the Ozzel Wave, and all the extra old figs.

I just thought that many would find this post interesting because as a retailer it takes three weeks to get new stuff into our store. When we do get something it's always the luck of the draw on what we get. No matter how hard I try to keep new stuff on the shelves so folks around my area don't go through the web to pay more I am reguarly dissappointed when Hasbro (not our warehouse) sends us garbage. Having 18 of 4 figures just creates a considerable mess for my department manager, for the collectors in my area, and me.

I'm sure that other stores try to keep up with this also. They do have the same hard time with this topic as my store. So the next time you go in a store and the shelves have been empty for over a month, give the person in charge hell for being lazy. But if you go in a store that sometimes get new stuff, and all the sudden they are barraged with old pegwarmers try not to think poorly of the store.

All I can say is I wish I had the power to give Hasbro hell for their inconsiderate case assortments both for my stores sake and the local collectors sake!

jrsharp21
10-15-2004, 12:07 AM
Then the Target near me must have a lazy manager. There has been one figure on the peg for the past 2 1/2 weeks. There is 4 pegs and there is one basic figure. Right next to it is 3 pegs for VOTC and there has only been 3 Hans sitting there for weeks. I even checked the scanner to see if they have had any in the back and the scanner said there was none in the stockroom. It gets really frustrating checking there day after day and still nothing.

DarthChuckMc
10-15-2004, 12:40 AM
At TARGET, we DON'T have the option of ordering ANYTHING. EVERYTHING in the the store is AUTO-REPLINISHED.

We do Research once a week in our areas, but only scan "Outs", which are ZERO items on the pegs or shelves. If there are 8 pegs for basic figures, and (2) SAGA General Dodonna figures hanging there, guess what?? I'm NOT ALLOWED to scan the pegs. It goes against my Research counts if I scan items that we have IN STOCK, even if it's (2) beat to hell General Dodonna figures I've had since June.

There is nothing I (or an other TARGET Toys/Sporting Goods Team Leader) can do at the store level, with the exception of buying the Dodonna's myself. Then, the DC will ship me (3) cases to fill the pegs back up...that is, IF the DC has enough cases on hand to send me (3), and still ship to the other 50 TARGET stores it supplies with merchandise...otherwise, I'd probably get (1) case to hold me over for a while.

Another note....HASBRO may be the culprit in the shipping of OLD cases, but I can tell you from EXPERIENCE, from working in a DC for 2 years, that when HASBRO ships cases to DC's, they ship maybe 100 cases on a pallet at a time. When that pallet gets low, HASBRO ships another....BUT, if a few cases are left from the OLD pallet, when the NEW pallet arrives, it all gets stacked together...so the OLD gets mixed with the NEW...and eventually, they'll make their way to stores.....They don't get rotated for FRESHNESS like food items do.

jrsharp21
10-15-2004, 12:58 AM
Dang..that was good reply DarthChuck. Very imformative. It is interesting to see how the two differnt companies work. I wonder how TRU works? It seems like the one near me always has new stuff in every couple of days.

Maybe I will scround up some loose change and go and buy that one last Lobot sitting on that peg.

Tycho
10-15-2004, 01:18 AM
I don't mean offense to either of our hard-working retail managers here, so these remarks will be harsh, but not directed at Jaff or DarthChuck.

It seems Target's policy doesn't know what it's doing.

That being said, I've had good luck at Target for many years and wonder why my store's stock is replenished quite frequently while Dodonna (and now Lobot and Leia Bespin) pegwarm, but figures are still restocked?

Could it be that your store, DarthChuck, is not following the same policy as my store? I'm in San Diego.


Jaff, the same cases (Lando in new OTC packaging) are arriving in mass at my Wal-Mart. I am glad to know that Leia is in the case for only one reason: I need 2 more Cloud Car Pilots and thought I'd missed them at Wal-Mart today, only to discover from your post that the CCP's were never there in the first place. So hopefully they will come again. I'd bought 6 at Target, and my friend has got me 2 that I'll pick up one of these days.

Today I finally decided to open some and add them to my Cloud City display. Well, I found out I liked having CCPs all over my city and I used 5 of them OPEN there, so for 3 Cloud Cars, I'll need to buy these next 2 so that I have 6 for the vehicles should Hasbro ever make them.

While I'm sure my uses for CCPs are not very interesting, the point is that I hope my retailers will get them in again and that Leia will not discourage the case from continued shipping. Unfortunately for your store, it sounds like she might if hasbro wants her to, and you won't really have a choice.

Also unfortunately, it looks like I'll be leaving collectors in my area more Leias and Lobots, when I get my last 2 CCPs as soon as I see their once again available.

JediTricks
10-15-2004, 03:54 AM
What's funny is that Jaff's experiences are very similar to what I saw at my local WM yesterday, even though it's on the opposite side of the country. Hasbro is changing these cases way too much, they think they know what they're doing but they seem to be confused on a few things, like the VOTC wave 3 r1 case having an Obi-Wan in it. And now there are lots and lots of those Bespin Leias hanging around.

BTW, the Tusken was a huge let-down when I saw it in person, weird paint job especially at the lower arms, saw 2 of them like this. Gamorrean and Endor Generals all had face paint issues, I picked through every single one in the main (pitifully-small) SW section and then on 2 different endcap-side hangers before finally getting decent ones. There were also some Slave Leias (the POTJ deluxe figure now as a basic with no big gun) and a single Vader Hoth, but I ended up passing on those.



Sounds like Target has over-automated themselves into a serious restocking problem, I can't imagine how this holiday season is going to go over with that sort of treatment. And I must admit, in the past few months, Target has become a real sore spot for SW figures with that very same situation DarthChuck mentioned, a couple pegwarmers that never leave and no new figures coming up.

Kidhuman
10-15-2004, 06:05 AM
I would consider yourselves lucky that you even saw those waves. By me I have Dagobah waves out the arse, and now they are packing up reissues again. I might not see the last of the OTC until February.

JEDIpartner
10-15-2004, 08:28 AM
Kmart is the same way. They are being auto replenished and haven't gotten any of the subsequent waves of VOTC. It's rather sad, actually.

Droid
10-15-2004, 09:12 AM
My Walmart has Madine, AT-ST Han, General Lando, and Bespin Leia falling off the shelves and on to the floor. Who is the genius who put that assortment of figures together? And we probably won't see new figures on the shelves at Walmart by Christmas because they won't order new figures and because they'll say, "Boy, Star Wars sure isn't selling well." Sorry, I already bought two Madines, two Bespin Leias, an AT-ST Han, and General Lando. I don't need more! :frus:

Jaff
10-15-2004, 12:07 PM
Thanks for all the replies.

In response to Darth Chucks store opperations I am surprised that Target does no manual orders with figures. In the past I would sell two to three cases a week and although all our orders are encouraged to trust the POS (point of sale) ordering system I have manually ordered every single case that has come in our store for the past four months. However no associate under the Assistant Manager level may manually order an item and guarentee that that order goes through. Here's an example. Let's say a department manager wants to order four cases of star wars figures. Thats 48 figures. the shlves hold 36 figures. The department manager puts the order in their telexon. Later that day a manager must approve this order or it will dissapear at the end of the night (thus it will seem that the order never took place).

Sometimes manager forget to finalize orders, or sometimes a manager will look at this Star Wars order and judge whether it should go through. The first thing a manager will look at is the rate of sale. If the manager sees that the figures have only sold one or two in the past three weeks and there is ten figs on the shelf (all probably old ones) then he or she will probably refuse this order or will lower the order to one case. This is what is going on with most stores out there. Managers do not realize that cases are assorted. If you ask me I have not noticed one new dragonball Z figure in years. They all look the same to me. However I'm sure when we get cases there were new dbz figs in there. It was just that I don't notice these figs. The same goes for managers. They just don't realize that assortments change. They see these figures like a bag of doritos. Sure there is different flavors of Doritos but they are all basically the same. On top of that if there is ten of these figs on the shelf and they haven't sold why fill up the shelf?

It all comes down to this: It is up to the department manager who orders the figs to tell their manager not to cancel their orders, or inform the managers that they have ordered extra figures above the shelf cap to create a restocking inventory level for certain items.

What do I mean by that last statement? Lets use the department manager example above. They are ordering 48 figures. They have ten figures on the shelf, and theshelf only holds thrity six figures. That means only 24 of the figures ordered can fit on the shelf. Right away if I did not know this product and it had a very low rate of sale I would cut this order in half right there. The worst thing anyone could do in a large retail store is clutter their backroom with overstock. It is severly damaging to have lots of freight in the back room. Not only does extra freight cause count problems, but it also causes allot of outs because when you have allot to look through in the back, it's harder to find the inventory you need to put on the floor.

Right now my store has 175 figures. We have a wide variety and I can get away with this quantity because I instructed the toy department to make a 4-way of Star wars figures because my reasoning is that these figures are a potentially strong item that is under-utillized. I'm trying to prove in my district that this item is a good seller. Hence I have taken a leap of faith in ordering so much at this time. Thanks to Hasbro's case shipment this may shoot me in the foot because if all these new cases do not flow out of my store (as they would have if they were the gamorrean cases) I will be shot down because I have too much of this item sitting around. I will be a promoter of a dud, and this item will be treated as a whimsical item. I guess that's why I'm so upset about these cases they sent me!

Now I'm down to a simple gamble, and I would be happy for you guys to help me out and debate my decision. In five days I will be able to order more. Hasbro orders go through on Mondays since they are Assembly items (that means they are shipped from hasbro to our warehouse, and from our warehouse to our store. That is a three week wait. So that means I have to choose to either cut my loses and hope some figs sell by ordereing nothing, or I take the gamble. I can order 36 figs to arrive around november 15th. If I order these figs my 4-way better sell down, and my sidecounter must sell down because something else has to go on the 4-way about the same time I get in these figs.

Anyways keep this thread alive, and I will answer any questions you have about any Hasbro/shipping inventory issues with wal-mart.

Tycho
10-15-2004, 12:32 PM
I'm not sure I have an answer for you Jaff.

I feel your conservatism here.

However, Christmas is coming and you are talking about stocking up right before the After-Thanksgiving Day shopping fest which seems to start close to Halloween now.

Remember, people will buy Star Wars for kids or collectors when they don't know if they already have the item or not.

Hence, someone might get 4 Bespin Leias from 4 different people. (This is why I tell friends 'never buy Star Wars for me - I probably have it before you can find it.')

This being the case, I can't say how many sales you'll KEEP.

Say you sell through your 175 figures due to holiday shopping, and then get the Coruscant (Yarua, Rabe, Sly Moore, etc) wave in. Of course you'll sell through all those and give yourself and consumers (the majority) what they want before the holidays.

I think Leia will start showing up in your return bins by January and your stock will get replenished without you ordering then.

Of course, then you'll be late on your ordering the Gotal wave or E3 preview figures.


I think Hasbro should reorganize:


1) get a 2nd factory or something so more figures can be produced at the same time (not 5, not 10, but perhaps 40)

2) stop shipping for a slow time (January-April or something) and get an inventory built up like an INVESTMENT

3) unleash better-balanced cases - maybe with always 6 new figures, 2 of each or whatever - with increases and 1-count resupplies of army builders.

4) the greater turn-over will aid in larger sales volume over the year's length verus quarterly reports - though eventually it will improve them.

5) It will take longer for new figures even like Bespin Leia to get into collectors' individual hands because there'd be less per case, barely, but continue shipping the case for a longer period of time.

ronhudy
10-15-2004, 12:58 PM
My Walmart has Madine, AT-ST Han, General Lando, and Bespin Leia falling off the shelves and on to the floor. Who is the genius who put that assortment of figures together? And we probably won't see new figures on the shelves at Walmart by Christmas because they won't order new figures and because they'll say, "Boy, Star Wars sure isn't selling well." Sorry, I already bought two Madines, two Bespin Leias, an AT-ST Han, and General Lando. I don't need more! :frus:

Same thing in Las Vegas...

Ook
10-15-2004, 01:01 PM
I can't find Madine anywhere. Don't think I've even seen a Saga Madine...

Bobby Fett
10-15-2004, 01:50 PM
First off, my apologies to Jaff and DarthChuckMc and any other retail employees on the boards if I've offended you. I periodically raise hell with Wal-Mart, Target and Toy'R'Us, but my beef is with the system not the great employees.

Here is an example of things going right: Some time ago I dropped in the local W-M, and found several figures that I wanted. Since I'd just gotten off work I didn't have my checkbook or much cash. I rounded up the figures and headed to layaway. I told the lady I would be back later that evening. When I returned, not only had this nice lady boxed the figures, she had individually bubble-wrapped each one. I was delighted and thanked her profusely.

As a rule, the employees in this area are terrific - it's the system that sucks.

dindae
10-15-2004, 02:13 PM
Jaff, I'm sure the answer is no but is there now way to request a specific case #. I know that most store managers don't know their At-at's from a weequay so this won't mean squat to them but for an informed person this could easy solve overstock issues. As far as your current stock problem I guess it depends on whether the degree of failure in your experiment is an issue. If your store didn't see many Lando, Madine, and Han figures (I know a lot of people in the forums had a hard time finding them) then you should be ok to order more. Leia will probably sit unfortunately. On a side note, Hasbro accepts retail returns for credit from what I have read here in the past. Is there a certain waiting period before this can be done or is it just something they have to offer to your store before it can be done?

Tycho, on your points.

1) get a 2nd factory or something so more figures can be produced at the same time (not 5, not 10, but perhaps 40)

I think it would be better if they made the Hall of Fame line a set ongoing line of the core characters that they could add as the fillers with the new figures, like they did before the Hall of fame line with Vader, Maul, Han etc. 40 figures is a bit much since most stores barely have the space for 40 figures now.

2) stop shipping for a slow time (January-April or something) and get an inventory built up like an INVESTMENT

I like having figures coming out every month or so. And I don't see the benifit in building up inventory.

3) unleash better-balanced cases - maybe with always 6 new figures, 2 of each or whatever - with increases and 1-count resupplies of army builders.

Why army builders aren't offered more often I have no idea. Balancing a case initially is never going to be perfect. Either you a short packing or over-estimating the demand of weaker characters. Either way they lose. I say short pack the weaker figures skip a wave to get sales results and then depending on results include the figure in another assortment. This was done with Aayla, Bariss, and Padawans but unfortunate when they saw we were wanting more they flooded the market. If they would have done a limited release 1 per case it would have been better.

4) the greater turn-over will aid in larger sales volume over the year's length verus quarterly reports - though eventually it will improve them.

5) It will take longer for new figures even like Bespin Leia to get into collectors' individual hands because there'd be less per case, barely, but continue shipping the case for a longer period of time.

Unfortunately for most collectors speed of getting figures is an issue. If it takes too long that will drive most of us to online retailers causing a bigger issue. The online retailers are making money simply because they do what the larger retailer won't. They learn the product. They know their customers and their buying habits. So they will order enough to satisfy the demand of their customers where retail will just order enough to fill their holes in their stock.

Jaff
10-15-2004, 08:30 PM
Good points Tycho and Dindae:

First off Bobby Fett I was never insulted by your comments because I too have nagged on stores and Hasbro because many of them are stagnant in dealing with the SW issues, so think nothing of it.

To some of Tycho's points:

1. Christmas is coming and you are talking about stocking up right before the After-Thanksgiving Day shopping fest which seems to start close to Halloween now.

Remember, people will buy Star Wars for kids or collectors when they don't know if they already have the item or not.

Being that it is Christmas I am being very conservative in my ordering trends because we all know what happened during Christmas every year. Here's the Christmas' to date:

2003 - Hasbro was really stinking with distribution and there wasn't much out there since retailers couldn't manage their orders.
2002 - Jango Fett Pilot, and Republic Gunship pilots were everywhere thanks to terrible case packing and constant reshiping of these cases.
2001 - Rebel Fleet Troopers, Bespin Guards are still hanging at Toys R Us'. Once again overordering damaged the holiday season.
2000 - With great case assortments (one new case with all new figs every month) it was a great christmas to over order. Some retailers missed cases only to get new ones. If you did not stay on top of orders you missed cases completely. What a great year for POTJ distribution.
1999 - Can you say Adi Gallia, Captain Panaka pegwarmers - what a mess.
1998 - Flashback wave of Darth, Yoda and Chewie were everywhere, but since the line was short lived they moved fast enough in most places.
1997 - Yak face waves are everywhere, good luck finding Ceremonial Luke. Because of the pegwarmers the Slide wave was nowhere to be found till late Feb.
1996 - Can you say Shadows of the empire.

As you can see Christmas really is a problem for pegwarmers. If I order too much now I will be pegged with warmers like this new madine wave or the dagobah wave. When the time comes for the Episode I wave (which is now) I might be unable to order if I have overstock. And by the way I will bet you cash that the MYO wave will hit right around christmas so I need to be ready for that. Every January and February there is a drought of SW stuff, and mainly that is because over ordering was done during Christmas. Leveling these orders are the key.

In response to Dindae's question:

Hasbro accepts retail returns for credit from what I have read here in the past. Is there a certain waiting period before this can be done or is it just something they have to offer to your store before it can be done?

I'm sorry but this is not the case. At Wal-Mart RA's are not allowed. That is why Hasbro ships garbage cases to stores to clean out their warehouses. A perfect example of this is me getting the Bossk/Dengar/Ozzel wave just last week. The case is six months old, and now sitting. Even if I could get an RA from my Hasbro buyer we would have to pay shipping, and it would be a six to seven week process to get that case on the shelf. Look at it this way. I order a case for the store. It comes in after three weeks. The case is junk so I call Hasbro and get an RA. We ship returns to our warehouse once a week so that's more time. Then I order another case. That takes three weeks again! But in the end Hasbro does not do RA's this is why Jango Pilots are still in Toys R Us everywhere. The only time Hasbro does RA's is when a company as a whole pushes the issue. Unfortunately not many stores are thinking of SW figures as a great product because they are always under utilized as a product by the stores themselves. Many do not take this product seriously, and it is very difficult to get this product in.

Another point from Dindae:

is there now way to request a specific case #.

No! In our computer SW figures are called: SW OTC Basic figure. There is a menu to see that this item is cross reffrenced and it will list every figure currently existing in the warehouse or stores. For instance Han Solo OTC has his own barcode, but he is still listed under OTC basic figures. If each case was counted as inventory seperately it would be a mess inventory wise. Although it would help me get the figures I need most other stores would not know what to order because most folks wouldn't know what was new. It's just like Hot wheels stuff. If I saw a case had a Mustang in it I would'nt know what was new or old. I would just order it to fill my shelves. Also I doubt that Hasbro would allow that amongst mass retailers. They do it for on line dealers and small buisnesses, but if Wal-Marts accross the country asked for the Yarua Wave right now Hasbro would be sitting on allot of overstock from old waves. They bassically use retailers as a dumping ground wit a few select members who get the picks of the pick. It's Hasbro's back door to ensuring that these items remain collectables and NOT toys!

Well I hope this helped figure out some puzzle pieces. Tommorrow I will go back in teh store and check my sales. I'm crossing my fingers!

Jaff
10-15-2004, 08:33 PM
Good points Tycho and Dindae:

First off Bobby Fett I was never insulted by your comments because I too have nagged on stores and Hasbro because many of them are stagnant in dealing with the SW issues, so think nothing of it.

To some of Tycho's points:

1. Christmas is coming and you are talking about stocking up right before the After-Thanksgiving Day shopping fest which seems to start close to Halloween now.

Remember, people will buy Star Wars for kids or collectors when they don't know if they already have the item or not.

Being that it is Christmas I am being very conservative in my ordering trends because we all know what happened during Christmas every year. Here's the Christmas' to date:

2003 - Hasbro was really stinking with distribution and there wasn't much out there since retailers couldn't manage their orders.
2002 - Jango Fett Pilot, and Republic Gunship pilots were everywhere thanks to terrible case packing and constant reshiping of these cases.
2001 - Rebel Fleet Troopers, Bespin Guards are still hanging at Toys R Us'. Once again overordering damaged the holiday season.
2000 - With great case assortments (one new case with all new figs every month) it was a great christmas to over order. Some retailers missed cases only to get new ones. If you did not stay on top of orders you missed cases completely. What a great year for POTJ distribution.
1999 - Can you say Adi Gallia, Captain Panaka pegwarmers - what a mess.
1998 - Flashback wave of Darth, Yoda and Chewie were everywhere, but since the line was short lived they moved fast enough in most places.
1997 - Yak face waves are everywhere, good luck finding Ceremonial Luke. Because of the pegwarmers the Slide wave was nowhere to be found till late Feb.
1996 - Can you say Shadows of the empire.

As you can see Christmas really is a problem for pegwarmers. If I order too much now I will be pegged with warmers like this new madine wave or the dagobah wave. When the time comes for the Episode I wave (which is now) I might be unable to order if I have overstock. And by the way I will bet you cash that the MYO wave will hit right around christmas so I need to be ready for that. Every January and February there is a drought of SW stuff, and mainly that is because over ordering was done during Christmas. Leveling these orders are the key.

In response to Dindae's question:

Hasbro accepts retail returns for credit from what I have read here in the past. Is there a certain waiting period before this can be done or is it just something they have to offer to your store before it can be done?

I'm sorry but this is not the case. At Wal-Mart RA's are not allowed. That is why Hasbro ships garbage cases to stores to clean out their warehouses. A perfect example of this is me getting the Bossk/Dengar/Ozzel wave just last week. The case is six months old, and now sitting. Even if I could get an RA from my Hasbro buyer we would have to pay shipping, and it would be a six to seven week process to get that case on the shelf. Look at it this way. I order a case for the store. It comes in after three weeks. The case is junk so I call Hasbro and get an RA. We ship returns to our warehouse once a week so that's more time. Then I order another case. That takes three weeks again! But in the end Hasbro does not do RA's this is why Jango Pilots are still in Toys R Us everywhere. The only time Hasbro does RA's is when a company as a whole pushes the issue. Unfortunately not many stores are thinking of SW figures as a great product because they are always under utilized as a product by the stores themselves. Many do not take this product seriously, and it is very difficult to get this product in.

Another point from Dindae:

is there now way to request a specific case #.

No! In our computer SW figures are called: SW OTC Basic figure. There is a menu to see that this item is cross reffrenced and it will list every figure currently existing in the warehouse or stores. For instance Han Solo OTC has his own barcode, but he is still listed under OTC basic figures. If each case was counted as inventory seperately it would be a mess inventory wise. Although it would help me get the figures I need most other stores would not know what to order because most folks wouldn't know what was new. It's just like Hot wheels stuff. If I saw a case had a Mustang in it I would'nt know what was new or old. I would just order it to fill my shelves. Also I doubt that Hasbro would allow that amongst mass retailers. They do it for on line dealers and small buisnesses, but if Wal-Marts accross the country asked for the Yarua Wave right now Hasbro would be sitting on allot of overstock from old waves. They bassically use retailers as a dumping ground wit a few select members who get the picks of the pick. It's Hasbro's back door to ensuring that these items remain collectables and NOT toys!

Well I hope this helped figure out some puzzle pieces. Tommorrow I will go back in teh store and check my sales. I'm crossing my fingers!

Kidhuman
10-15-2004, 08:42 PM
Jaff is it possible to do intra-atore transfers. If you get 3 cases of the same figure and they get none of that but 4 cases of what you didnt get, can you guys transfer them or swap?

B'Omarr Monkey
10-16-2004, 12:03 AM
Thanks for all of the inside info. I have not made my rounds for about a week, but the last time I checked there were only the remains of the initail VOTC wave left, and Lobot from the Bespin wave, so I may want to take one of your Bespin Leias of your hands.

Jaff
10-16-2004, 06:21 AM
Jaff is it possible to do intra-atore transfers. If you get 3 cases of the same figure and they get none of that but 4 cases of what you didnt get, can you guys transfer them or swap?

Actually it is possible to do transfers but we have to pay shipping on them at the store level. On stuff like this it is up to the other store, and most Wal-Marts out there have pegwarmers everywhere around her. Seeing the Dadonna wave filing shelves is not uncommon in my district. The Department manager accepting the MTR would base it on acceptance of sales, and if the sales stink they might refuse the idea, but if their shelves are empty they would be overjoyed to get them. That's a nice point Kidhuman. That deffinately gives me an option but I have a minimum that I must send out as an MTR, and that minnimum is like 4 cases!

Kidhuman
10-16-2004, 06:36 AM
Does it have to be 4 cases of the same or 4 cases of anything?

Jaff
10-16-2004, 04:07 PM
It can be four cases of whatever I mix, but if I stick them with peg-warmers my bridge will be burnt with that toy department.

By the way on Friday we only sold 10 of my inventory. Todays numbers will deterimine what my order will be in the future.

Kidhuman
10-16-2004, 07:41 PM
Jaff, just read your sig line. I know it is not the stores fault, but if there was a better system for ordering, there would not be such a dryspell for a few weeks. Maybe they should look into keeping some on the pegs and like a case or two in the stock room. WHen the stock room is depleted, then they can order more while the shelves are still filled.

Jaff
10-16-2004, 09:33 PM
There's really not that much room in the back room, in fact right now the toy steel is full and we have two trailer trucks full of toys. It needs to go right out on the floor because of that. Also if we had backstock when the new wave came out we would miss it because old figs would come back out.

DarthQuack
10-17-2004, 06:37 PM
Hasbro needs some help.

Jaff
10-17-2004, 07:12 PM
Well today I went in to determine whether I was going to order more figs, and I did my morning tour at 8 am, and then I went to the toy section to do my morning straightening of star wars stuff. Thanks to some really lame collector I saw a Saga Bossk that was refunded for one of the new figs in the store. This is the fourth figure returned to the store that was old and since I have five of the OTC Bossks the Saga one ain't going anywhere. I hate when that happens unless it's Christmas time. We always get old fig returns when we get new cases.

Anyways I checked the rate of sale on figures and on Saturday we sold 6 more. I waited until my shift was almost over and as of 7:30 PM we sold 11 more. Well that clinches it. After selling close to two cases in three days I decided to order 48 more figs. The average sales should move the merchandise out of the four way and hopefully my new cases will be the post-OTC wave. So I pressed my manual order key and a new message that I never saw appeared, and it was not there yesterday! It said:

NO MANUEAL ORDERS PROCESSED. ITEM WILL BE POS REPLENISHED UNTIL END OF SEASON HAS BEEN REACHED!

That is not good news. Since the POS does not work my stock is going to be in poor shape, and I have seen this message before. Usually when this message appears it means that either it will stay seasonally locked until January, or it is being deleted. I would not be surprised if the VOTC line is being cancelled since Hasbro has not announced more figs, but the OTC line is continuing with the Yarua and Myo wave. Anyways it's not good news for your local Wal-Mart's across the country. Because if a store has 0 Star Wars figures on the shelf then they will have 0 sales, and POS will not order anything! Thank god we are getting the Sneak peak figs in about 4 - 6 weeks. At least I know we will have some Star Wars stuff on the shelves for Christmas. So if your shelves are empty during Christmas than you can blast some stores for it. As for mine I'm hopping my inventory will sell down and POS will keep me in stock. However I have little faith in POS!

Val Da Car
10-17-2004, 07:29 PM
I want to make sure I understand this right......If I just bought 8 figures the past week from a nearby WalMart store that would help them get more figures in during the "Golden Quarter" since their system would show that some sales have occurred and will potentially order more figures automatically?

Kidhuman
10-17-2004, 07:35 PM
POsa ordering. I think it is a POS system to order like that. I just hope my Wal-Mart ordered figures before this popped up.

JediTricks
10-17-2004, 11:24 PM
Just a little side-note, Hasbro's been pulling this bait-n-switch stuff for a long time, sending old garbage cases in place of new ones in the hopes that they won't get sent back. I know a guy, he had his own collectibles store for a while, mom & pop type place, and he put a lot of faith into the POTF2 figures in like '98, ordered his entire Hasbro monthly order of those new figures and ships, and Hasbro sent him old garbage cases instead, some of which had items in unsellable condition. This burn ended up putting his store right out of business.

Jaff
10-18-2004, 06:37 AM
I want to make sure I understand this right......If I just bought 8 figures the past week from a nearby WalMart store that would help them get more figures in during the "Golden Quarter" since their system would show that some sales have occurred and will potentially order more figures automatically?

Essentially that is correct Val Da Car, but there is two tricks to this system to add on to your statement.

First in order for the system to order something a case quantity must be sold before it orders anything. So when 12 figs have been bought the system will order a case.

Second there must be a five week rate of sale on an item in order for the system to have POS work. This way the system doesn't just order something that is just selling for the moment. Lets say I have two trash cans that have been sitting on the shelves for 5 weeks. The item doesn't sell, and after five weeks someone buys it. The computer is informed that they sell, and there are two to a case if ordered. However since these did not sell in the last five weeks the computer will not order it since it realizes that the product is a shelf warmer. Most stores who have nothing on their shelves star wars wise is in for allot of trouble because they only have eight or less figs on their shelves and their so old they have been sitting there for weeks. Thus the computer will recognize them as lemons and see no need to order more.

aceguide
10-19-2004, 08:26 AM
Funny - I could use a BEspin Leia.

Funny x 2 - My local Target has 4 Dondanna's - been there since June. Guess I know why there's nothing new.

Is the ONLY solution to buy them? I have one - and that's enough.

tgr3328
10-19-2004, 09:27 AM
Last year, my Walmart was getting in new figures on a regular basis. Not in huge quantities, but enough so that you could find something fairly often. Then, in January or February, there were 30 - 40 Zam Wessels on the shelf! I asked a clerk about about it and she said that they were probably leftovers from other cases that nobody bought. I know this isn't true, because they appeared almost overnight. The Zams are still there, and there have been almost no new figures since. They few times thay have gotten new figures was after they rearranged the toys and allocated a few more pegs for Star Wars. Without a doubt, these peg warmers clogging the shelves have prevented my Walmart from ordering new stuff.

chrisc
10-19-2004, 10:25 AM
As a rule, the employees in this area are terrific - it's the system that sucks.

I wish I could say the same thing for the WM employees in my home town. They seem to get the laziest, meanest, stupidest people you can find. Heck I have seen people in the Special People programs around here that are nicer and have alot more sense and respect for you.

roswellsun
10-19-2004, 08:32 PM
Jaff,
This is one of the most interesting posts I've read in a while. Can you answer some questions for me? My local Wal-Mart (Danbury, CT) receives about one case every 2-4 weeks. This case sells out almost immediately with 1-3 figures left on the shelves. These usually sell out too and the pegs often remain empty for weeks. Shouldn't my Wal-Mart be ordering more cases or do the few as in 1 or 2 peg warmers prevent them from doing so?

Also, about 6 months ago the Dept. manager said he was told not to order any Star Wars figures till Christmas despite the shelves being empty. He said don't bother stopping here because we're not getting any cases till Christmas. However, they have gotten at least 4-6 cases since that time. Was he telling the truth? Have you heard anything like this happening? I don't understand why they don't want to sell the figures. They sell out very, very quickly! Who do you recommend I talk to about this? I want to be friendly but also want action! Unfortunately for Wal-Mart, the new Target has been very successful in helping collectors. I wish there were more WM employees out there like you.

Thanks for your great post,
RoswellSun of AFT

Jaff
10-20-2004, 04:18 PM
Funny - I could use a BEspin Leia.

Funny x 2 - My local Target has 4 Dondanna's - been there since June. Guess I know why there's nothing new.

Is the ONLY solution to buy them? I have one - and that's enough.

Actually Aceguide that is not the solution. Do not buy one of those Dadonna's. The only solution to your Target's situation is for them to manually order new figs, because their shelves with two pegs wide and 4 pegs long can hold 48 figs. 5 is deffinately not the shelf cap. I would say the department manager there needs to be more aware of their in-stock. This may require some butt kicking, but leave that for the manager!

Jaff
10-20-2004, 06:20 PM
Reply part 1

Questons from Roswellsun


Can you answer some questions for me? Absolutely


My local Wal-Mart (Danbury, CT) receives about one case every 2-4 weeks. This case sells out almost immediately with 1-3 figures left on the shelves. These usually sell out too and the pegs often remain empty for weeks. Shouldn't my Wal-Mart be ordering more cases or do the few as in 1 or 2 peg warmers prevent them from doing so?

When I looked up your store (#3543 on 67 Newton rd, Danbury, CT) I saw that the store had 3 OTC figs on the shelves and 11 VOTC figs on the shelf. I hope that's the right information. I will check the rate of sale on your figs in the store tommorrow to see what acctually they got in the last month.

If I was in that store's toy department manager this is what I would do using today's dates:

1. Say there are four pegs in the store for the OTC figs. These pegs will hold 8 to 10 figs per peg. Which means the shelf cap is around 36 - 40 figs. Since there is 12 figs in a case I would order 3 cases this week. Just remember I have to wait three weeks before I get these figs because since today is Thursday (10/21) the order will not be finalized till this coming Monday (10/25)! Remember if I don't tell a member of management (Asst or above) the order WILL NOT be accepted. Manual orders are frowned upon, and this stores rate of sale is probably poor.

2. After the order has been finalized it will take a week for the order to be recieved at Hasbro. Then it will take Hasbro 2 whole weeks to send it to us, and then when the warehouse gets it, it will take an additional 3 days. So next week AFTER the order has been finalyzed I will immediately order 2 more cases. I would do this because I would want an extra two cases to come seven days after I get my first 3 cases. This way if my first three cases were new and sell out I would have two extra for those who missed out. So lets say I order these on 10/27.

3. On the next week I check up on the process. I should have 5 cases or 60 figs on order, but I staggered my order so they come in every week. This is the KEY to ordering SW stuff. If you stagger your orders weekly you can maximize your assortment potential. No matter what anyone tells you it is easy to get in-stock once you know the system. The hard part is to keep your shelves from turning into pegwarmers. By ordering the two cases after the first three I am trying to vary my assortments. 80% of the time when you order three cases they are all the same wave. So if you order three cases one week you get one wave and on the next week I would say you have a 50%/50% chance of getting a new or different wave to vary your selection. Anyways to continue I am now going to order 1 more case around November 3. We are now a week and a half from my finalyzed first order on 10/25. The reason why I do this will be explained later.

4. Next week comes and goes. Hopefully by Sunday, November 14th or on Tuesday the 16th my three cases that I ordered on 10/25. I pick Sunday because usually this is when my figs arrive. It varies, but around the start of a new week these orders usually come in. Lets say they come in on Sunday, November 14th. If I have really cared about this order I would know when they are coming because usually two days before my Telexon would tell me that they are either in the warehouse or in transit before they arrive. So I'm ready for them and waiting. The figures arrive in the store on Sunday around 4 PM. The unloaders unload the truck and unfortunately these figs will be burried on a palet in the backroom and there is nothing that can be done about it. So the overnight crew that stocks the shelves will stock them.

5. Since I'm the department manager (which I am not one) I would come in Monday morning (11/15). I see my new figs on the shelves and one of two things will happen. First senario means these figure cases are all duds with stuff that can be found at most stores in the area. Hasbro just dogged my store with garbage, and now I must hope to sell them. This is why a dept manager MUST stagger orders. If they ordered more cases they would be sitting in the backroom and get lectured on ordering stuff that doesn't sell that is now taking up valuable space. If I did get duds then I need to wash my hands and be cautious. I will not order anything new on this product because it is litterally damaged goods for the store. My two cases will arrive next week and hopefully they will be new, but if my shelves still have old stuff then these two new cases will be stocked unless there is room for 12 of them on the shelves, or unless I stick them somewhere else. If the 2 cases are duds I'm gonna ignore this item for some time becuase from what I've got it's a crappy product period. I will assume (like most retailers) that Star Wars items are junk that noone wants to buy, and from what I've got in my store IT PROVES IT! I will get a case a week later and if it's still a dud I will hate, hate, hate Hasbro. Not only will my duds clog shelves and backroom, but it got me a lecture, and people complain that I don't carry NEW Star Wars stuff, after I just got NEW STUFF. So I throw my hands up in the air and hope to God that I don't get anymore SW stuff.

The second scenario is actually much more common in most the stores I have been! When my three cases come they are really new. By the end of the week I have sold Almost all of my 36 figures. Most stores out there will say something like: "Damn they sold quickly, I'll order more of these!" The problem is their shelves will be empty for three weeks again, and collectors will go elsewhere to find new stuff during those three weeks. That means by the time I get my new cases the collectors have allready got them somewhere else. In our case we are lucky since we staggered our orders. These three cases are sold out by Friday November 19th. But around Sunday the 21st we get two more cases for those who missed the figures last week. The upcomming week will determine my next BIG order. After our figures arrive of the 21st I will check their rate of sale. If I sold even half of these figs by Friday I need to order another three cases, or I can go for the gold and order 48 to 60 figs. This is a gamble, but it's worth it after you have BASEd your collector market. Last week the collectors came to the store and found new stuff. This week we got two more cases which will add some variety to their celebration of new stuff. Sometimes we buy old figs and we just do it out of impulse. I still do, and some are old ones! If it was me I would order 48, and then when my next case arrives next week around November 28th I will look if my shelves have sold down. If they are still selling strong I might risk ordering three cases, but if I want to play it safe I'll order 1. I go for the middle ground and order 2. I would also need to think Christmas, and order more.

This is really a very simple formula that can be used to order figures. I once owned a collector store called Scene 70 and I used it then. It works, but in Wal-Mart it depends on several things.
1. Management must know about and approve the orders
2. The orders must be staggered. Weekly in lower quantities to keep something on the shelf at all times.
3. (most importantly) HASBRO MUST SEND NEW CASES, NOT OLD ASSORTMENTS. This happens way too much. If many of you ask why new stuff isn't on the shelves I would say that 70% of the blame is Hasbro.
4. The rate of sale must be studdied closely to determine how much is ordered after initial orders arrive. If too much is ordered a store will be sitting on a new november assortment in February the next year (can anyone say Jango Pilot)
5. Department managers really need to know their product, which unfortunately most normal folks don't know anything about SW characters. They could care less if they get Lando or Myo. It's all the same to them. They do not know the difference, and they need to learn if they can. Unfortunately this responsibility should go to Hasbro rather than your average associate. Hasbro needs to case these assortments so WE can find what we need, not so Hasbro can clean out their warehouse. Instead Hasbro cases stuff blatently and passes that buck so we blame the stores for not having new stuff.
6. Finally the last 30% of failure for getting stuff on the shelves is dependant on having people who actually have ownership of their department. They must stay on top of outs, and watch their product carefully, and try to meet demand.

Roswellsun I have to say if your store is getting cases every three weeks the department manager is trying to keep the stuff in stock by ordering it when it's out! Your only hope there is that this manager staggers their order to keep the shelves full. However as described above it is dependant on Hasbro's case shipments! So you got a better manager their than most places. At least they try to keep it in-stock.

Jaff
10-20-2004, 06:44 PM
Reply #2

Questions from Roswellsun:


1. about 6 months ago the Dept. manager said he was told not to order any Star Wars figures till Christmas despite the shelves being empty. He said don't bother stopping here because we're not getting any cases till Christmas. However, they have gotten at least 4-6 cases since that time. Was he telling the truth?

As far as I'm concerned the person is not telling the truth. If you asked him within the past week my answer would be he can't order any new ones because during November and December stores are dependant on POS replenishment. If his shelves are at 0 the computer will not read sales, and thus will not order more. Manual orders only add to the MASSIVE ammount of freight that is shipped during these holiday months which is why they try to inhibit unnecessary orders.


Have you heard anything like this happening?

Absolutely not. When a mod is set everything can be replenished. Mods change every few months. Deleted items dissapear two weeks before a new mod set. Think of a mod as a map for where to put everything on the shelves. Every store must follow a mod, and they are usually all the same company wide.


I don't understand why they don't want to sell the figures. They sell out very, very quickly! Who do you recommend I talk to about this?

First size up the Department manager that you talked to. Did they care, do they have an interest in what you said. If yes try to talk on the level with this person without being combative. Challenge the person, and support them with a Thanks for your help rather than a you guys don't know what your doing approach. A sincere thanks will make them remember you and your product. If they don't listen to you go to the Assistant of that area. Honestly though, chances are that you cannot order these figs right now because of the silly season. I want to say be patient, but their hands are tied corporate wise because they sat on their hands and did not deal with their instock situation for the past few months. They really have to stagger their orders to get a good rate of sale and POS replenishment.


I want to be friendly but also want action! Unfortunately for Wal-Mart, the new Target has been very successful in helping collectors. I wish there were more WM employees out there like you.

You really have to be friendly to get results, but if all of you want some advice I would recomend writting a letter to the president! At Wal-Mart a manager must respond immediately to every letter to the president within two days. The letter must have a store # on it and your name, phone #, and you must document that you tried to get help on the store level but did not get it. If many of you did this than maybe the president would be annoyed so much by the letters then he might want to deal with it. The truth is these letters would be nothing but annoyances to the president and wouldn't care what they were about unless he got a mass of them on the same subject. I could not take part in these letters unless I had to answer one of them. You need to get people from all over the country (from this site maybe, and send them seperately, but around the same time. Be caring and concerned in the letters but very supportive. The president of Wal-Mart does have power with Hasbro. They might listen to him and you. Then again he might not! However if you ssend a legitimate letter to the president with names of asociates you talked to and the info above the store would HAVE TO RESPOND! At least your shelves would be full three weeks later! But first talk to the associates, then an assistant, then a co-manager or store manager. Good luck, I can help you with further stuff or questions about how to approach these folks I am here for you.

Finally thanks for the complement, but truthfully a Transformer collector or DBZ collector would probably hate me, because I'm one of you. A star Wars collector. I want to see as much SW stuff on my shelves thats NEW like you!

roswellsun
10-20-2004, 07:52 PM
When I looked up your store (#3543 on 67 Newton rd, Danbury, CT) I saw that the store had 3 OTC figs on the shelves and 11 VOTC figs on the shelf. I hope that's the right information. I will check the rate of sale on your figs in the store tommorrow to see what acctually they got in the last month.

Thanks so much for the info! I will put it to good use. I know for sure there is no more than 4 VOTC figs on the shelves for the past few days. I wonder what the discrepancy is with 11 being listed. The OTC count is probably correct. Keep me updated on the rate of sale info. Interesting stuff!
RoswellSun

Kidhuman
10-20-2004, 08:10 PM
People could have stashed some figures, stolemn some and the counts are not adjusted properly. My Wal_mart has about 60 ANH VOTC, so I know I will never be able to get the ROTJ wave there. I think I should burn them in the ailse.

Jaff
10-20-2004, 08:21 PM
Kidhuman is right on target with the explination. It's most likely their on hands are wrong, some were stolen (which is a count discrepency). As far as stashing, you can tell if someone was doing that by the shape of your store. If the toy isles are zoned (neat) then they wouldn't be stashed for long. So if the toy isles in your store's are disorganized it's hunting for stashed figure time!

If anyone reading this post want's a bi-daily post of on-hands of their local Wal-Mart I would be happy to accomodate you folks. All you have to do is tell me where your store is and what street it's on (in case there is two in one city), and I can keep you all updated every other day on inventory counts so it could save you trips driving there for nothing. You would know if they get new cases by inventory counts!

Start signing up and I'll let you know every other day!

Kidhuman
10-20-2004, 08:37 PM
I will take Radford and Christiansburg Wal-MArt counts Jaff. BTW do Lay-a-way count as oh-hands?

jrsharp21
10-21-2004, 12:27 AM
Hi Jaff,

Can I get a report for Wal Mart in Folsom, CA on Riley Street?

This is a huge help. I work right down the street so I can make trip whenever.

Thanks,

Jeff

Mad Slanted Powers
10-22-2004, 01:05 AM
My local Wal-Mart is Bellingham, Washington. I'm just about caught up though as last weekend I went to Mount Vernon, WA and found VOTC Lando and all four ROTJ VOTC figures. They also had several of the Madine wave. That was nice because I didn't get the Saga Madine. I'm only missing OTC figures #25 (Snowtrooper), #29-#34 (Vader Hoth, Gamorrean Guard, Bib Fortuna, Lando Skiff, Slave Leia, Darth Vader), and #38 (Scanning Trooper). I'll probably be checking the Bellingham store Friday or Saturday anyway though. Target hasn't had anything new since before figures were marked down. Still just the same VOTC figures and General Dadonna is about it. I'll have to keep checking K-Mart for Cantina scene 2, and TRU for their exclusives.

darthzirock
10-22-2004, 02:30 AM
Jaff, my town of Gastonia, NC, has two Supercenters. Any info on them you can provide would be great, as they never seem to get in anything.

jrsharp21
10-26-2004, 09:27 AM
This thread sure died quickly.

LTBasker
10-26-2004, 02:02 PM
If anyone reading this post want's a bi-daily post of on-hands of their local Wal-Mart I would be happy to accomodate you folks.

Hey Jaff, just found this thread and wondered if the offer was still open? The Wal-Mart is:

Wal-Mart Supercenter Store #73
1002 West Taft
Sapulpa, OK 74066

Jaff
10-26-2004, 02:05 PM
O.K., I just got back from a trip to New York and I have some store numbers for you all out there, but before I do Kidhuman asked if the Layaway is included as inventory. The answer is NO. Once an item is on layaway it is dubbed as a sold item, and that inventory is transfered to the layaway system.

And this comment from Jsharp: This thread sure died quickly. was really unnecessary and needs no comment.

Now for the stores. BTW I left out VOTC as this line is being cancelled. When I get the UPC's and info from my wal-Mart. Usually a month in advance I will report the onhands of Sneak Peak, new OTC packaging figs.

Kidhuman's
Radford, VA (#2762) has 36 figs
Christiansburg, VA (#1292) has 79 figs

JRsharp's
Folsom CA (#1760) has 88 figs

Darthzirock's
Gastonia, NC 3540 E Franklin (#6414) - This store doesn't show inventory, either the shelves or empty, or is this a new supercenter?
Gastonia, NC 3000 E Franklin (#1385) has 1 fig

Posty's
Bellingham, WA (#2450) shows an onhand error. I'll get you more accurate numbers on Thursday.

Any questions about onhands in your local stores just quiz me, and I'll see if I can help you with your local stores.

El Chuxter
10-26-2004, 02:16 PM
Jaff, I've got a question for you:

The Wal-Mart near my work (Florida Ave in Hemet, CA) is closing its doors tonight at 5:30, and a new supercenter is opening in town tomorrow at 7:30 (on either Sanderson Ave or Stetson Ave -- it's a corner, so I don't know which). They've got jacksquat in new stuff at the old store for a couple of weeks, whereas prior to that time it was the best place I know of to find figures.

I'm planning on getting to the new store the minute they open their doors, because my thoughts are that A) they'll want the new store to be fully stocked and wonderful when it opens, and B) there's little to no possibility of moving the entire contents of a department several miles and having everything in its proper place within fourteen hours. Which leaves me thinking that this store must be full of new SW, Marvel Legends, and Transformers Alternators. At least until the good stuff gets picked through and the stock from the old store replaces it, which will be within a day or two.

Is my reasoning completely off here, or does that sound likely?

Oh, and, uh, is there any way you can pretty please check the stock at the new store yet? :)

bobafrett
10-26-2004, 02:18 PM
Any questions about onhands in your local stores just quiz me, and I'll see if I can help you with your local stores.

Okay Jaff, how about store # 1737 in Villa Park, Illinois? I work there, and we do have a good supply of figures. Would you be able to find the average daily sales of SW figures?

Also, a customer pointed out a set of three figures that were supposed to be released the day that the DVD came out. They were a Wal-Mart exclusive, but I have yet to see this set on my store shelves. At least that's what this ladies paperwork said.

jrsharp21
10-26-2004, 04:24 PM
Hey Jaff,

My comment in no way meant to put you down or criticise you. This was a very good post and I enjoyed reading it from the day it started. My comment was just observation that alot of new posts were being contributed and it did die down very quickly. I myself have nothing to contribute but I enjoyed the post and was disappointed to see it die down.

I apologize if it did offend you.

Kidhuman
10-26-2004, 04:34 PM
Thanks Jaf, all I know is they need to adjust on-hands counts mercifully.

jrsharp21
10-26-2004, 05:02 PM
I went and checked the Folsom Wal Mart..it was a bunch of the General Wave...also they had a brand new stock of the figures with blue card with the tan side. They had one of each figure. I am not familure with this line as I only collect OTC. But they had one of each figure on the back of the card.

Mad Slanted Powers
10-26-2004, 06:24 PM
I was in the Bellingham Wal-Mart on Saturday and they had some of the Madine wave that I had just picked up in Mt. Vernon earlier in the week. Pegs were pretty full of stuff I already had.

Kidhuman
10-26-2004, 06:58 PM
I went and checked the Folsom Wal Mart..it was a bunch of the General Wave...also they had a brand new stock of the figures with blue card with the tan side. They had one of each figure. I am not familure with this line as I only collect OTC. But they had one of each figure on the back of the card.


That was the Hall of Fame wave. If you collect OTC, you might as well get those too, they're repacks just the same. :D

jrsharp21
10-26-2004, 07:42 PM
That was the Hall of Fame wave. If you collect OTC, you might as well get those too, they're repacks just the same.
I did take a look at them and compare them to OTC and like you said they are the same. So since I am collecting OTC, no need for the Hall of Fame. A big reason I am collecting OTC is because of the packaging. It takes me back to my younger days. That is what even got me started on OTC. The Hall of Fame just isn't as appealing to me.

Jaff
10-26-2004, 08:45 PM
Wow, lots of questions and store requests for me, so here goes.

1. El Chuxter: Is my reasoning completely off here, or does that sound likely?

I'd say your reasoning is very likely, but I would say you would have only a 50/50 chance of getting new stuff. If your old store had jack squat of new stuff and that Toy department manager is taking over the new toy department than chances are she/he will not be taking too much interest in the SW sidecounter. The onhands for your old store will transfer to the new store so the rate of sale might transfer as well which will affect new orders, and since the current SW OTC figs are on an manual ordering freeze I would say don't get your hopes up. Chances are the Department Manager is too busy worrying about toy pallets and freight. At my store there is a full toy bin and 1 entire trailer full of toys. Within two weeks it will be two trailers. Chances are that store has more than mine because they are moving everything. If your lucky there's some star wars stuff in a trailer found and placed on the shelf in your new store, or the dpt manager called the buyer and they could do something for that manager. I'll cross my fingers for you.

As for posting info for you I will need the store number for your new store. Because it's so new I will have trouble locating that store. Although your old store is relocating it will get a new store number to identify it's new location!
I'll look for the store for you tommorow, and hopefully I can post for you on Thursday.

2. Bobafrett: Okay Jaff, how about store # 1737 in Villa Park, Illinois? I work there, and we do have a good supply of figures. Would you be able to find the average daily sales of SW figures?

Bobafrett if you work there your sales at that store would be way more accurate than my reporting. Here's all you need to do to see your weekly and daily sales. Follow these steps.
1. Grab a teloxon and put in your password and user id.
2. Select Perpetual Inventory.
3. Select Keep it Stocked
4. Select on the salesfloor
5. The screen should now show you your onhand and the item. Now simply press F5. It should show either the daily sales by date, or the weekly sales. Just press F5 again to view Weekly or daily. My sales search is extremely limited.

3. Also, a customer pointed out a set of three figures that were supposed to be released the day that the DVD came out. They were a Wal-Mart exclusive, but I have yet to see this set on my store shelves. At least that's what this ladies paperwork said.

The three packs were a small pain for many stores. My store only got the Ben, and mynock set, while a neighboring store got the Emperor set. Some stores got none. Part of that had to do with how Hasbro shipped the stuff to maintain collectible status. Some of it had to do with the department managers choosing not to carry the item in some stores, and another part has to do with how Wal-Mart is being safe with Hasbro. Lets face it Hasbro has dogged us in the past at Wal-Mart. Darth Maul and Speeder, Jabba Band sets, 12" Cantina Members. They were good with us with the TIE Bomber and Snowspeeder, but if I was a buyer I would not want repackaged junk as an exclusive. Although these sets are not junk it was rightful for Wal-Mart to be carefull. I myself have had the option to carry 12" in my store right now, but I refuse it because they are peg warmers and 29.99. These could be some of the reasons, or none of the reasons. It's just food for thought for you.

And for some clarity I want 12" in my store. Hasbro just needs to get away from the rehahes and the price tag so they can move off the shelves!

4. JRsharp 21 - I wasn't offended, and I've allready forgotten the statement, and this thread doesn't look like it's dying now. What a turnout today!

5. Kidhuman - Don't forget they might have some of these unaccounted figures on a trailer or in their bin. Polietly ask the toy department manager if they have any in stock, or are they planning to reorder more. If you are very supportive of that manager they may curiously be implanted with the idea in their head to look at this item. Try to approch them when a telexon is in their hand if possible. If their onhands are that way off and there is nothing on the shelf when they do their inventory next year someone will be in trouble at that store and it will correct itself. At least there is hope then if it is not taken care of soon.

jrsharp21
10-26-2004, 09:52 PM
Today has been a good day for this thread. Your info drives this post. Welcome back.

Val Da Car
10-26-2004, 10:44 PM
Jaff,
Thanks for the info....

I live in between two WM's one is a new (less than 5 yrs old) SuperWM#2668 and another WM#1551 that has been around for 10 yrs or so.

At WM #1 I stopped going since the Toy DM is complete wiener. ( I asked him about SW Figs last year and he "That line will be cancelled soon anyway and I politely corrected him and mentioned that Hasbla ihas the license for toys until 2018.")

I went to the second one and the employees are nice and their pegs gets filled more often, is that due to the second store being older and more established.

Being Nice Works.....

Thanks again Jaff

Kidhuman
10-26-2004, 11:52 PM
5. Kidhuman - Don't forget they might have some of these unaccounted figures on a trailer or in their bin. Polietly ask the toy department manager if they have any in stock, or are they planning to reorder more. If you are very supportive of that manager they may curiously be implanted with the idea in their head to look at this item. Try to approch them when a telexon is in their hand if possible. If their onhands are that way off and there is nothing on the shelf when they do their inventory next year someone will be in trouble at that store and it will correct itself. At least there is hope then if it is not taken care of soon.


Been there done that. It makes no difference as they simply never stock out toys. I would say on an average of about once per month I see new stuff, and considering they just put out the HOF wave, there is nothing new coming to the shelves for awhile. :frus: :beard:

Jaff
10-27-2004, 06:35 AM
1. Val Da Car: I went to the second one and the employees are nice and their pegs gets filled more often, is that due to the second store being older and more established.

I think the problem is that the first new store is just being a but and not taking their In-Stock seriously. It really has little to do with store establishment. It has everything to do with people's personalities. You and Kidhuman share the same problem.

2. Kidhuman: Been there done that.

I only have one suggesstion on both of your situations. Go to the Assisstant over Toys and request it be addressed. Don't treat it as a complaint, rather treat it as a request to keep your buisness sincerely in the store. Follow up in a week or so to see if the buyer was called or that it was looked into at all. If the person you spoke with seems unaware of the conversation, or forgot about it, it's time for you to write a letter to the president. Make sure you note the name of the department manager and assistant manager. A letter to the president MUST be addressed.

However keep in mind that since this is the silly season, and all manual orders are frozen on the OTC line nothing might not happen. However I do believe that the current OTC wave is being deleted and a new name and UPC will be given when the Action figure mod comes down. I expect this information within a month so I'll let you know. Chances are this line is being deleted since the Amidalla wave is deffinately not OTC. I believe this is why manual orders cannot be placed at this time.

Kidhuman
10-27-2004, 06:50 AM
Jaff, I have gone as far as too call the cust. complaint hotline and it does nothing. My dad collects MLB figs and he has complained. MY brother works there and he says they never stock toys overnight and it is their last priority. EVery X-mas, I end up putting about 40 figs on Lay-a-way because of this. I wonder if they do it to boost sales numbers for the holidays

jrsharp21
10-27-2004, 10:07 AM
Hey Jaff,

I need your help. I tried to pass along the info you gave us about the VOTC line being discontinued. But many people are questioning your information at Rebelscum.com. Can you help out and maybe drop a line there? Here is the link to the post.

http://threads.rebelscum.com/showflat.php?Cat=&Number=958719&page=0&view=collapsed&sb=5&o=&fpart=1#Post959208958719

Jaff
10-27-2004, 01:59 PM
Jaff, I have gone as far as too call the cust. complaint hotline and it does nothing. My dad collects MLB figs and he has complained. MY brother works there and he says they never stock toys overnight and it is their last priority. EVery X-mas, I end up putting about 40 figs on Lay-a-way because of this. I wonder if they do it to boost sales numbers for the holidays

Maybe your store is a lost cause in this area. It's hard to get some people to care about SW stuff, and other collectible items. A letter to the president needs to be done at this location.

Jaff
10-27-2004, 02:01 PM
[QUOTE=jrsharp21]Hey Jaff,

I need your help. I tried to pass along the info you gave us about the VOTC line being discontinued. But many people are questioning your information at Rebelscum.com. Can you help out and maybe drop a line there? Here is the link to the post.

I'll make the time to do it before Saturday, but some people won't even believe the earth is round after a worldwide boat trip. But I'll give it a shot.

El Chuxter
10-27-2004, 02:23 PM
Having been to the new store this morning, my assumption is the manager knows nothing of action figures. They had the ever-elusive Jack Squat figure, and the variant PieceOfCrapMan. Also, I saw a playset I'd never heard of: The Same Old Garbage Village! That'll look especially cool with the legion of Lobots preparing to keep those pegs toasty and warm in the brand new store. :)

Seriously, tons upon tons of new cases of the same Marvel Legends, SW, and Alternators they've been getting. Very, very sad indeed. :(

jrsharp21
10-27-2004, 02:51 PM
Thanks. I think they just need to hear it from a person who knows what they are talking about. Many of them don't believe a Wal Mart person would know what Hasbro's production plans are.

Jaff
10-27-2004, 04:31 PM
El Chuxter

They had the ever-elusive Jack Squat figure, and the variant PieceOfCrapMan.

I see allot of Jack Squat figure everywhere at Toys R Us' accross the northern states. However PieceOfCrapMan has elluded me. For that reason I hate that Crappy figure!

Kidhuman
10-27-2004, 05:10 PM
Maybe your store is a lost cause in this area. It's hard to get some people to care about SW stuff, and other collectible items. A letter to the president needs to be done at this location.


Can you get me the address to the offices??

Val Da Car
10-27-2004, 10:34 PM
Jaff...can you look up my two stores listed in my previous post for their behavior?

Jaff
10-28-2004, 05:03 PM
Todays store reports are as follows

Darthzirock's
Gastonia, NC 3540 E Franklin (#6414) - No listing for this store yet
Gastonia, NC 3000 E Franklin (#1385) has -1 figure, real bad onhand issues here!

El Chuxterís
Hemet, CA (#1853) has 196 figs

JRsharp's
Folsom CA (#1760) has 80 figs. Store sold 8 figures in past 2 days.

Kidhuman's
Radford, VA (#2762) has 32 figs. Sold 4 figures in past 2 days
Christiansburg, VA (#1292) has 76 figs. Sold 3 figures in past 2 days

LTBaskerís
Sapulpa, OK (73) has 96 figs

Posty's
Bellingham, WA (#2450) shows 93 figs

Val Da Carís
Racine, WI (2668) has 56 figs
Franklin, WI (1551) has 75 figs

As you can see JSharps store is the only store that has sold any significant # of figs over the past two days. Seems like allot of stores out there has pegwarmers sitting.

As for those of you who need letters to the president address, I will get that for you fairly soon as I need to focus on another interesting information report for you folks that will go up in the next two days. Hopefully I can get to that tonight!

El Chuxter
10-28-2004, 05:24 PM
El Chuxterís
Hemet, CA (#1853) has 196 figs

Holy crap! :eek: Was I mistaken in believing that the Supercenters didn't have storerooms, or do I need to look all over the store for some display in an unlikely spot? :D

Kidhuman
10-28-2004, 06:01 PM
They have trailers outback with tons of merch in it. That is where they are.

Jaff
10-28-2004, 06:09 PM
Holy crap! :eek: Was I mistaken in believing that the Supercenters didn't have storerooms, or do I need to look all over the store for some display in an unlikely spot? :D

Check for a 4 way or endcap of figures. However before you do that, are you sure I have the right store. Hemet, CA #1853. Can you look the store up in your phone book and give me the address. This will possitively confirm that I have the right store.

If I do have the right store and it's not on the floor all this crap is in bins or like Kidhuman stated they're on trailers.

Can anyone guesstimate what figures are on their shelves currently to see if my onhand reporting is as accurate as I state! Also anyone who gives me the street address will solidify my reporting.

Jaff
10-28-2004, 06:38 PM
Since JSharp asked me to talk to the folks on rebelscum about the possible cancellation of the VOTC line I checked with my buyers and our smart system about the future of these toys. Here's what I came up with: The buyer says that the episode III figures will probably replace the VOTC figs on the mod. Currently this item is on an active (reorderable) status, but manual orders may not be taken at this time. He said there is no evidence that these will remain on the Mod shelves at this time. He did confirm that the OTC figures will remain on the mods for the future.

After talking with him I felt that there was not enough finality in his statements about the VOTC so I did some checking. Here's what the smart system says. First off let me tell you about the UPC's on items. This year alone there has been over 50 different figures, and each figure has it's own individual barcode. For instance, the OTC Imperial Scanning Officer's barcode is 5356902822. The OTC Vader Hoth is 5356900337. All these figures are placed under a main barcode to identify case orders. The sticker on your pegs in the stores will probably read as something like this: SW 3.75 Basic Figure Asst or SW OTC basic figure Asst (UPC 7693084715). The Vader Hoth, and Imperial Scanning officer's barcode is acknowleged by our computer, but not individualized from the OTC basic figure asst UPC. This simply means that every barcode a figure has, is cross refferenced to a main barcode! So If I order a case, the 12 figures inside exist under one main barcode even though you can scan an individual figure and it will show all the info you need. I hope this makes sense because listed below is every single UPC cross referance for SW OTC Basic figures as of 10/28/04. Here goes:

The smart lists every single figure by name since Aayla Secura (that's about 80+ figures listed)
SW 3.75 Basic Figure
SW OTC 3.75 Basic Figure
E2 Basic Figures
E2 Coll.1 Figures
E2 Coll.2 Figures
SW Basic Figures
SW 2005 Basic Figures
SW Basic TBD
Cantina Aliens (the barcode for this is 7693084818) - I assume these are the Myo wave awaiting individual barcode id, but that's speculation on my part.

Now for the news on the VOTC. After checking the Smart here's the result:

SW OT 3.75 Fig
SW Vintage Figures
Luke Skywalker
Obi-Wan Kenobi
Han Solo
Princess Leia
Darth Vader
C-3PO
Yoda
Lando Calrissian
Chewbacca
R2-D2
Boba Fett
Stormtrooper

This is all that's listed. From what I've seen the VOTC line is going to be over soon. The OTC line lists future figs comming. The VOTC line has no future listed. You draw your own conclusions!

Kidhuman
10-28-2004, 09:22 PM
Basically it was stated as a limited run. 12 figures in all. All have been released, not found in some areas, but released. If people at RS or here can not understand that Limited means short runned and will end, then they just dont get it. It will be canceled, discontinued, ended, whatever, but no more will be made.

El Chuxter
10-29-2004, 11:58 AM
Yeah, there's currently only one store in Hemet, so it must be the right one. I counted 38 figures on the pegs this morning, and searched high and low for the others. I did notice a door to what was clearly a storeroom, unlike the SuperCenters I'm familiar with back east (this is the first, or second, or something like that WMSC in CA), so I think there are some in the back waiting for the Lobots and OTC Bens to clear out some. :D

vulcantouch
10-29-2004, 12:00 PM
-al the more reason why below idea should work ;D

dcmc: "There is nothing I (or an other TARGET Toys/Sporting Goods Team Leader) can do at the store level, with the exception of buying the Dodonna's myself"
-hey that's an idea! buy em, thus allowing auto-replenish to kick in, then return em for a refund after ;D
i wonder if this scheduling strategy has occured to hasbutt: release esoteric, potential pegwarmer waves that are of more interest to collectors than general buyers (dodonna, imp dignitaries etc) in smaller quantities post-xmas when toy traffic's lowest, then mix in more wider-appeal figs (droids, main characters, army-builders) while ramping up production numbers until you get to xmas again when its all high-demand stuff. if hasbutt's instincts are so dull or detached they can't tell high-demand from esoteric, all they'd have to do is ask a few knowledgable people here which will be which; we're bound to have a higher batting average than they've had :rolleyes:
vt

Jaff
10-29-2004, 12:53 PM
????????????????

I'm sorry vulcantouch. I'm not quite following your bulletpoint topics?

JediTricks
10-29-2004, 10:46 PM
VT, Hasbro thinks that's what they're doing now, but they really are way off the mark. They even occasionally buy back pegwarmers, but never when the job needs doing. Also, they're so slow at getting product to market that they have cases of crappy figures going out after xmas even though they were scheduled to go out weeks before. They're in a management mess I suspect, too many people saying "do this, do that, this is what they want" all in conflict with each other, and they don't really have a good idea of what data means what (at least they finally HAVE this data though, up until very recently they had no idea what was selling for MONTHS after product had hit shelves).

roswellsun
10-30-2004, 08:00 AM
Jaff,
How about my Danbury, CT store? Did you forget about me? Also, I recently talked to the new assistant manager of the toy dept. She was very nice and ordered (supposedly) a few extra cases on the scanning gun in front of me. She said there's no cases due in and OTC takes about 2 weeks to arrive and VOTC takes a little longer. Therefore, I might as well check back in about 1-2 weeks at least. She also made no mention of the ordering hold you mentioned around Christmas.

About 2 days later I stopped by for other shopping. To my suprise I missed a new case of Jedi VOTC. I was a little angry to say the least. How did she miss this? Was it intentional or a lack of knowledge on her part? Then 2 days later they received an OTC shipment. That's 2 cases that came all while she told me stop back 2 weeks or so later. How can I believe anything they say? What's the deal? We give them alot of business. You'd think they could work with me in this one area.

Thanks,
RoswellSun

Kidhuman
10-30-2004, 11:40 AM
Roswellsun,

It could have simply been that she was out of them. SHe ordered them and they had them in the warehouse. They were packing up a truck on that day and sent them. If you read Jaff's earlier posts he does say it takes about two - three weeks for an order from Hasbro. If the Distributing Center has them, then they send them right away.

Jaff
10-30-2004, 02:10 PM
Jaff,
How about my Danbury, CT store? Did you forget about me? Also, I recently talked to the new assistant manager of the toy dept. She was very nice and ordered (supposedly) a few extra cases on the scanning gun in front of me. She said there's no cases due in and OTC takes about 2 weeks to arrive and VOTC takes a little longer. Therefore, I might as well check back in about 1-2 weeks at least. She also made no mention of the ordering hold you mentioned around Christmas.

About 2 days later I stopped by for other shopping. To my suprise I missed a new case of Jedi VOTC. I was a little angry to say the least. How did she miss this? Was it intentional or a lack of knowledge on her part? Then 2 days later they received an OTC shipment. That's 2 cases that came all while she told me stop back 2 weeks or so later. How can I believe anything they say? What's the deal? We give them alot of business. You'd think they could work with me in this one area.

Thanks,
RoswellSun

Sorry to hear about how the assistant missed the case reporting, but sometimes that happens. Take for instance my current VOTC order. For the past two weeks I have had 64 VOTC on order ready to arrive soon. Today it shows that I have 16 on order? This has happened before. Sometimes the day before an item arrives our system updates and while the product order is changing from being ordered status to In Warehouse. Hopefully in the next two days 50 VOTC figs should come into my store, however sometimes these orders just dissappear. The smart system is just funny like that.

I will say that the assistant was kind enough to order them for you right then and there. At least there is an attempt to please you. That you have to respect. I'm sure the missed case arrival was just a Smart system issue, and the fact that the two cases arrived a day or two later seems like that's what happened.

Jaff
10-30-2004, 02:24 PM
Roswellsun,

It could have simply been that she was out of them. SHe ordered them and they had them in the warehouse. They were packing up a truck on that day and sent them. If you read Jaff's earlier posts he does say it takes about two - three weeks for an order from Hasbro. If the Distributing Center has them, then they send them right away.

What Kidhuman stated is possible too. Although I have never heard of the Distribution center having any assembly order items (14 days to process) it is possible that some got stranded in the warehouse. As a general rule Hasbro sends what each store requests individually, but they could have made an error. It's a longshot but possible. All you have to do is call the department manager and ask if they have 24 figs on order. If they do then a older order came in. If not Kidhuman's theory occured.

Jaff
10-30-2004, 02:36 PM
Todays inventory reports has the following:


Darthzirock's
Gastonia, NC 3540 E Franklin (#6414) - No listing for this store yet
Gastonia, NC 3000 E Franklin (#1385) has 0 figures. This stores instock and onhand issues is stinky. Hopefully youíll get some new stuff in soon Darthzirock or they find some of these in their back room.

El Chuxterís
Hemet, CA (#1853) has 58 figs. 2 days ago I posted 198, this must have been an error in their inventory that has now been corrected.

JRsharp's
Folsom CA (#1760) has 74 figs. Store sold 6 figures in past 2 days. Good rate of sale, they have sold 14 in 4 days. What cases did you see there JRsharp?

Kidhuman's
Radford, VA (#2762) has 31 figs. Sold 1 figure in past 2 days
Christiansburg, VA (#1292) has 76 figs.

LTBaskerís
Sapulpa, OK (73) has 85 figs

Posty's
Bellingham, WA (#2450) shows 93 figs

Roswellsunís
Danbury, CT (3543) shows 5 figs. You deffinately had in a new case by an addition to your inventory #'s.

Val Da Carís
Racine, WI (2668) has 53 figs. Store sold 3 in last two days
Franklin, WI (1551) has 64 figs. Store sold 11 figs in last two days. Thatís good too!

Mad Slanted Powers
10-30-2004, 05:42 PM
Do those figure totals include VOTC? I found figures in two different aisles today. About 31 total OTC and Saga I think. There were 28 VOTC in the one spot, but I forget how many in the other spot. Three or four pegs worth with at least a dozen on each peg. Nothing new that I needed though. All the VOTC are ANH figures. I have all the VOTC now anyway, so I don't need them unless I decide to get duplicates. I did find OTC Vader #29 and #34 at Target though. I was there Thursday and they still had only ANH VOTC and a couples Dadonnas. Today was the same but there were two of each of those Vaders.

Jaff
10-30-2004, 08:05 PM
Do those figure totals include VOTC? I found figures in two different aisles today. About 31 total OTC and Saga I think. There were 28 VOTC in the one spot, but I forget how many in the other spot. Three or four pegs worth with at least a dozen on each peg. Nothing new that I needed though. All the VOTC are ANH figures. I have all the VOTC now anyway, so I don't need them unless I decide to get duplicates. I did find OTC Vader #29 and #34 at Target though. I was there Thursday and they still had only ANH VOTC and a couples Dadonnas. Today was the same but there were two of each of those Vaders.

All my inventory numbers show only OTC figures. It does not include the VOTC figures. However I must say I am shocked that many of you are not seeing on pegs what the Wal-Mart system shows. Can everyone please post what they SEE in their Wal-Mart's so I can determine whether my reporting is accurate.

Kidhuman
10-30-2004, 08:30 PM
Radford, VA (#2762) has 31 figs. Sold 1 figure in past 2 days
Christiansburg, VA (#1292) has 76 figs.

Radford has about 17 on the shelf, C-Burg about 30. So the cases must be in the trilers they have.

Mad Slanted Powers
10-31-2004, 01:46 AM
When I worked at Wal-Mart there seemed to be a lot of room in back for inventory. Since the pegs are pretty full, they probably haven't put them out yet. I worked in the cash office though, so I didn't deal with inventory or stock issues.

Jaff
10-31-2004, 05:46 AM
When I worked at Wal-Mart there seemed to be a lot of room in back for inventory. Since the pegs are pretty full, they probably haven't put them out yet. I worked in the cash office though, so I didn't deal with inventory or stock issues.

Although there always seems to be room in the backroom the truth is DM's are very finiky over having anything back there. Later today I will cover how the backroom system works so you guys understand how things move from the trucks to the steel/trailers and shelves because Kidhuman's store is a victem of a salesfloor associate, and I will explain why his shelves stink. Truthfully Kidhuman's stores need some direction with their in-stock. In your stores case nothing will come out because as you say the pegs are full, but they should have made a sidekick for the rest of the figs because it has passed a 14 day mark. I will make this more easy to understand later today. Stay tuned later today!

roswellsun
10-31-2004, 07:47 AM
Jaff,

For Danbury-CT, you're right on. I counted 6 total figs of OTC/Saga so I believe your 5 count is right on for OTC.

Another Wal-Mart in New Milford, CT has shelves full of old Saga and hasn't gotten any OTC to date. Any advice in getting some OTC to that store? Can you add that store to your reports? One of the reasons it's peg-warmed is because during last years Christmas season all these Saga figs were put in the back room for over two months. I had assumed they sold or were sent back to Hasbro but they reappeared months later missing the critical Christmas buying period. Why would employees remove these just to put back later. Thanks for all your great input! Is there any hope for this store?
RoswellSun

mastermatt24
10-31-2004, 11:49 AM
Wow! Thanks for all the inside info on wal mart Jaff! Two things: Would you be so kind to add another store to your list?: WM La Habra Ca, on Beach Blv. and Imperial Highway. And.. Are you still going to get the presidents mailing/email address? (The president isnt that stupid cookie is it? :crazed: ) ;) (JK)

Jaff
10-31-2004, 09:09 PM
Jaff,

For Danbury-CT, you're right on. I counted 6 total figs of OTC/Saga so I believe your 5 count is right on for OTC.

Another Wal-Mart in New Milford, CT has shelves full of old Saga and hasn't gotten any OTC to date. Any advice in getting some OTC to that store? Can you add that store to your reports? One of the reasons it's peg-warmed is because during last years Christmas season all these Saga figs were put in the back room for over two months. I had assumed they sold or were sent back to Hasbro but they reappeared months later missing the critical Christmas buying period. Why would employees remove these just to put back later. Thanks for all your great input! Is there any hope for this store?
RoswellSun

This store fell victem to the dreaded Shadows of the Empire syndrome which is not uncommon for holiday product. This syndrome occured during 96 with Shadows of the Empire product, then in 99 with the Adi Gallia wave, then in 2001 with the Rebel Fleet Trooper (POTJ) assortment, and lastly in 2002 with the Jango pilot wave. Last year we were fortunate thanks to the figure drought, but here's bassically what happens.

Around christmastime the stores start pushing their in-stock emphasis in the toy section. Orders in toys are bumped up every year around late october and november. Hasbro sets their yearly clock to this, and Hasbro pushes their production of products full throttle. The ironic thing is that during November and December Hasbro is actually meeting demand for the stores and stepping up production. Hasbro knows that stores are gonna need the goods, and in a last ditch effort to meet their yearly numbers Hasbro will meet this demand. So stores order the stuff and they get it, usually around Christmas time. The Catch 22 is that Hasbro has stepped up their production so much that they now have allot of leftover figs that they shipped out in November. For the next month or two Hasbro will release just a few new figures. They do this so they can cycle out all of their big production. Soon after stores are filled with pegwarmers when January hits. Let's use the Jango Fett Pilot wave as a descriptive for what I'm describbing to you.

In late September 2002 Hasbro releases it's newest case to stores. The case consists of the new Jango Fett Pilot, and Clone Trooper pilot. Also included in this case is Coruscant Amidalla which at this time was also a fairly new figure! When the case came out they flew out of the stores just like every new case does! Little do retailers know that Hasbro has put a large ammount of resources producing this assortment and as a result their warehouses are LINED with these cases.

During the month of October DM's, and Store Managers are now putting their interests in seasonal departments, and that means toys is high on the list. They are expected to be in stock, and that means that dpt mgrs have SW on order. Thanks to Hasbro those orders come in. The warehouse ships the Jango cases again and again. If a store is LUCKY hasbro will send them a Lott Dodd asst (August asst), or even an Ephant asst (October release). However the order breakdown is pretty simple. If a store orders 3 cases 2 will be a Jango asst, and 1 will be another recent case. However this is just a random luck of the draw. For all intensive purposes Hasbor is shipping the Jango cases and that's that. So during October Ephant is impossible to find because the Jango cases are constantly flowing. To rid themselves of the Jango cases Hasbro releases nothing new in November. By the first week of November Jango and his clone pilot are everywhere, and new cases aren't coming in.

Now hasbro isn't stupid. In October they saw that their Jango cases would clog their warehouses and began to improvise. They begin to repack Jango and, padme in a new case with a resculpted Yoda, and Destroyer Droid. There is two new figs in each case, and the rest are golden oldies that clog the shelves, but Hasbro can now breath a sigh because they got those figures out of their warehouses. So in the end it was the stores that got the shaft, and are now sitting on crap heaps of Jango's. Most of you can should remember the time when Ephants were nowhere, and the new 2003 Tusken, and Padme were rumored to come out soon. Hasbro did some cosmetic ideas during October and November to combat the rising situation. They repacked and retooled an Imperial Officer and Rebel Fleet Trooper, and they even repacked a rare Teebo fig, and a common Eeth Koth fig. Do you ever wonder why they picked Eeth, Imp, and Reb soldiers. Well, if you'll remember a year before those figs came out during Christmas and where everywhere. It was Christmas stock from last years warehouse fiascos.

Now we come to your stores situation. Theres nothing that can be done. HASBRO DOES NOT BUY BACK FIGURES! They will only buy back unless an entire company (large comany) is threatening to drop the line because of the peg warmers. I have never seen it happen. When I owned my own buisness and dealt with them in 2000, and today as a retail manager Hasbro just sends you the stuff and you deal with it. Your store just needs someone to buy them and watch their orders in the future.

Kidhuman
10-31-2004, 09:34 PM
The one question I have is why dont stores clearance out these old figures. I have Padme Arenas, Imp Digs. and Ack Meds clogging my pegs. NOw add to them OYTC IG-88 and Bossk, I will never see new figs.


How about that adress Jaff. I could use it

Jaff
10-31-2004, 09:55 PM
I have to follow up on my last post as to what happened after the Jango wave so you all can now connect the dots as to what happened after the dreaded Jango waves, and the relationships with Hasbro and retailers. Letís go to late January 2003. Since the release of the Jango Pilot only 3 figures were made (Ephant, Yoda Retool, and Destroyer Droid retool). That is three months of nothing new. Collectors are now shunning Hasbro for no Ephants or new stuff during early 2003. Retailers get shunned too by those collectors, and many dept manager across the country are now b-%$@ing at their assistants because they have SW stuff sitting on their shelves and a case or two in their bins!

Across the country a drought occurs. No retailers are trusting Hasbro. Orders are being requested from Hasbro at a turtle pace, and the new Padme/SP4 wave is nowhere. In March Lama Su, and Aalya is nowhere. Boba Fett, and the new Anakin are nowhere. For over 4 months shelves are empty, and retailers are not happy. Hasbro starts bitting their nails because they are sitting on extra inventory. So what do they do. They do what they did during Christmas 2002 with Jango. They grab a handful of overproduced figures and repack them into a NEW packaging and promise that this new packaging and the new figures will be something special. Here are the ďdroughtĒ figures repackaged:

Saga #1/03 Obi Wan Kenobi Acklay Battle
Saga #7/03 Anakin Skywalker (Secret Ceremony)
Saga #8/03 Boba Fett Pit of Carkoon
Saga #11/03 Aalya Secura Twiílek Jedi Knight
Saga #12/03 Bariss Offee Luminara Unduliís Padawan

It takes a little time for them to transition the packaging so for two months (April and May) Hasbro releases these two cases.

In April 2003 they release this case that continues to ship till September 2003
2 x Han Solo (Hoth Rescue) - New
2 x Chewbacca (Mynock Hunt) - New
1 x Obi-Wan Kenobi (Acklay Battle)
1 x Mace Windu (Arena Confrontation)
2 x Boba Fett (Pit of Carkoon)
2 x R2-D2 (Droid Factory Flight)
1 x Anakin Skywalker (Secret Ceremony)

In May 2003 they release this case that continues to ship till July 2003
2 x Yoda and Chian - New
1 x Ashla and Jempa -New
1 x Lama Su with Clone Boy
2 x Barriss Offee
2 x Aayla Secura
1 x Padme Amidala (Droid Factory Chase)
1 x SP-4 and JN-66 (Library Droids)
1 x Imperial Officer
1 x Battle Droid (Arena Battle)

During January 2003 Hasbroís production was low (Padme/Tusken/Dooku) case because of the last Christmas (Yoda/Jango) cases shipping out. The real production started in February with the Boba/Lama Asstís. So Hasbro just plots a few months ahead and around Christmas (ironically) they release rehash cases with most of our drought figures. They also rerelease the Han, Yoda/Chian, and Ashla figs because their plug got pulled sooner then they expected. Today Hasbro has learned to adapt how obvious they are about repacking. They now use the packaging, and rerelease older figs with new packaging rather than newer figs in new packaging like they had done in 2003. By the end of 2003 Wal-Mart had enough of it and announced that they would not carry 12Ē figs, vehicles, deluxe, or sets because of their system. Hasbro then turned to on-line dealers like entertainment earth, star wars shop, diamond to draw out exclusives and as a possible rebound. During 2003 Hasbro made less vehicles than ever, and in 2004 they pushed them in limited quantities except as exclusives or to Toys R Us which orders too much if you ask me. Hasbro is using Toys R Usí nieveness to their advantage. Today Hasbro still plays itís games, and the sad thing is that many retailers (in every company) even collectors do not even see the real problem. Right now the Madine/Lando cases are going to pop up everywhere. If retailers are not careful it will be 2002 all over again. Let's just hope that retailers have learned from 2002. I am confident that many of them have, but allot, as in many stores that you speak to me about DONT.

Jaff
10-31-2004, 10:00 PM
Wow! Thanks for all the inside info on wal mart Jaff! Two things: Would you be so kind to add another store to your list?: WM La Habra Ca, on Beach Blv. and Imperial Highway. And.. Are you still going to get the presidents mailing/email address? (The president isnt that stupid cookie is it? :crazed: ) ;) (JK)

I got your store's down!

And to all I have to appologize to the letter to the President. I totally forgot about getting that, and will get on that hopefully tommorrow when I post your new Inv results.

Kidhuman
10-31-2004, 10:04 PM
And to all I have to appologize to the letter to the President. I totally forgot about getting that, and will get on that hopefully tommorrow when I post your new Inv results.


Tie a string around your finger. :D :beard:

dindae
10-31-2004, 11:14 PM
Do you ever wonder why they picked Eeth, Imp, and Reb soldiers. Well, if you'll remember a year before those figs came out during Christmas and where everywhere. It was Christmas stock from last years warehouse fiascos.

I don't see this as being the case. Mainly because that would mean unpackaging repainting and repackaging figures. This would be more expensive then just slapping the old molds on and swapping paint and starting from scratch. I'm sure they were chosen for army building purposes. As far as Eeth Koth I have no idea, but that is Hasbro for you.

Jaff
11-01-2004, 04:33 PM
Quote from Dindae

I don't see this as being the case.

I'm talking about overproduced figures, not just cases!

Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3540 E Franklin (#6414) - No listing for this store yet
Gastonia, NC 3000 E Franklin (#1385) has -4. Last posting stated 0. Messy on-hands.

El Chuxterís
Hemet, CA has 120 figs. 6 cases have just arrived in the past two days El, you better check it out, and I hope you score some new stuff!

JRsharp's
Folsom CA has 64. 10 figs sold since last post.

Kidhuman's
Radford, VA has 27 figs. 4 sold since last post.
Christiansburg, VA has 72 figs

LTBaskerís
Sapulpa, OK has 87 figs. They added two to their inventory. Itís possible they had got a new case since I last posted and 2 figs is whatís left.

Mastermattís
LaHabra, CA (#4735) has ?????? Inventory issues. Is this a new store?
LaHabra, CA (#3248) has 138 figs

Posty's
Bellingham, WA shows 93 figs.

Roswellsunís
Danbury, CT shows 22 figs. Last post was 5 so there are some cases around there!
New Milford, CT shows 50 figs

Val Da Carís
Racine, WI has 53
Franklin, WI has 59 figs. 4 figs sold since last post.

I also checked on how a letter to the president was formed through corporate. I had always thought that since we were e-mailed with the title ďletter to the presidentĒ that it was an actual letter to the president, but unfortunately that was not the case. Hereís how it works. If someone calls the complaint line 1-800-Wal-Mart, and gives a ligetimate complaint about an issue and has talked to someone in the store to rectify the problem then it gets keyed into the database. These complaints or comments are processed, and if they are warrented they are put into a letter to the president category. The complaint does go to the president, and the store, but I seriously doubt that the president reads them. However the stores do still have to deal with the situation when they are e-mailed. My suggestion to all of you out there is to call the 1-800-Wal-Mart even if you have done it before and be diplomatic about it. Hopefully you can get results, but I doubt all will turn into fruition. Iím sorry if you are dissappointed that there is no real ďletterĒ to the president, but that would be my bad. I wish the best for all of you in your attempts.

Kidhuman
11-01-2004, 04:43 PM
I am going to hold off on contacting them right now. I was at the stopre today and they had 6 pallets of toys outside. So I am going ot check back in the AM. Also someone has bought a ton of the ANH VOTC, so I might actually get the ROTJ in my store soon.

dindae
11-01-2004, 08:04 PM
I'm talking about overproduced figures, not just cases!

Actually now that I think about it I believe they planning the Imperial officer 4-pack along with the Rebel Trooper and endor rebel trooper army builder packs. But then the fan club changed hands and altough they did dump a lot of the sets on the e-tailers I guess they could have repacked the repaints for retail.

vulcantouch
11-01-2004, 10:57 PM
-no biggie, my suggestion was directed at the chuckster anyway :)

Jaff
11-02-2004, 01:22 PM
Do I have a post for you folks Today!

First off I was wondering why after 4 weeks of ordering that I had not gotten one single case of SW figures. I was seriously annoyed that nothing new has been coming into my store. So I called our buyer and he was stumped, so he sent me to the actual Hasbro rep. I used this phone number gratefully and asked her what has happened with my new stuff. Here's what she said:

The OTC cases are now out in the warehouses, and we are not going to produce any more. Since Hasbro has raised the prices on their cases a new toy mod will be down in December. 58,000 cases have shipped from the orient this week to Wal-Mart stores, and these cases represent the Episode I post OTC wave. The OTC wave is cancelled. You read that last sentance right. I also wanted to know from the horse's mouth if the VOTC line is cancelled next month. She said YES. I asked her what were we going to get new until episode III. She said there is another case (Filterpern) that will ship in December/January, and on 2/1/05 the Episode III preview figures will hit the shelves. She did give me the exact date. She said that the preview figures will be the last case until the release of the Episode III figures were released. She told me when they would be released too.

The release date for the Episode III figs will be 4/2/05!

Start counting the days! This date is final, and I assure you authentic.

Kidhuman
11-02-2004, 03:18 PM
Hot damn, good news and bad. Well, I had gotten most of the OTC I want, just missing the scanning crew dude. At least I can start looking for the Post OTC figures shortly. Thakns for the heads up Jaff.

Darth Alex
11-02-2004, 03:39 PM
Great follow up on the case info, Jaff. I can't thank you enough for the release dates on the Ep3 Preview wave and the big Ep3 release day. Budgeting will commence!

As far as the OTC being cancelled, well, it stinks, so EE.com and Bryan's will be getting some calls. Ya know, I sit here chuckling because this whole fall was a bust for the capitalization of SW interest created by the DVD. Sure, sure, there will be a BIG push for the ROTS line, but things are pretty terrible at retail right now. And I'm gonna feel like a real donkey if I pay mucho dinero for the 6 OTC figs I need and then see 'em at TRU or Wally or Target in 2 weeks....

mastermatt24
11-02-2004, 07:53 PM
Hot damn, good news and bad. Well, I had gotten most of the OTC I want, just missing the scanning crew dude. At least I can start looking for the Post OTC figures shortly. Thakns for the heads up Jaff.
Exactly how I feel. The only figures I wanted from the OTC were: CC Pilot, Lobot, extra stormtroopers, At-St Han, Scanning Crew guy and others that had never been released. Why couldnt they make a cool imperial officer w/ a background of a star destroyer? I think that would be great. Now for that scanning trooper..

aceguide
11-03-2004, 07:44 AM
Interesting info - sound like Hasbro is counting on the lingering OTC figs/vehicles and the one additional TPM wave to make their christmas $$. Not sure I understand that - why not get the preview figures out too. As it stands, even the most war hardened collector will only be getting a few figures under the tree...

Kidhuman
11-03-2004, 07:49 AM
If thye put the preview figs out at Christmas, then it leaves basically 4 months wit no new product. I think Hasbro would rather have a steady sales for 6 months, then 2 good and 4 not so good. it looks better in the quarterly reports.

jrsharp21
11-03-2004, 10:10 AM
JRsharp's
Folsom CA has 64. 10 figs sold since last post.
Thanks Jaff. I think I have bought about 3 of these to trade to other people. They probably have some in the back because right now the pegs are filled with General Madine, General Lando, Obi Wan, Bossk, Bespin Leia, and Tusken Raider. The Jawas finally sold out this last weekend.

Jaff
11-03-2004, 09:58 PM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3540 E Franklin (#6414) - No listing for this store yet. I am going to not post for this store in the future as there is no inventory data on it.
Gastonia, NC 3000 E Franklin (#1385) has -5. Last posting stated -4. Messy on-hands.

El Chuxterís
Hemet, CA has 116 figs. 4 figs sold in past two days!

JRsharp's
Folsom CA has 61. 3 figs sold since last post.

Kidhuman's
Radford, VA has 27 figs. 4 sold since last post.
Christiansburg, VA has 75 figs. This store had an increase in 3 figs since last post. Possibly a new case just arrived.

LTBaskerís
Sapulpa, OK has 87 figs.

Mastermattís
LaHabra, CA (#4735) This store has still no posting in inventory. Iím going to delete this store from the list as well since there is no data for me to find on this store.
LaHabra, CA (#3248) has 138 figs

Posty's
Bellingham, WA shows 87 figs. 6 figs sold since last post.

Roswellsunís
Danbury, CT shows 17 figs. 5 figs sold since last post. Did you score some new figs Roswellsun?
New Milford, CT shows 50 figs

Val Da Carís
Racine, WI has 51. 2 figs sold since last post.
Franklin, WI has 56 figs. 3 figs sold since last post.

Iím going out of town until Saturday so Iím going to change inventory postings to every three days until the Post-OTC waves are arriving in store. I have still promised to walk you folks through the steps of the back room so sooner or later when I have time I will go into that process in detail. See you in a few days.

Tatooine5-0
11-04-2004, 03:41 AM
Jaff,

Thank you for the informative posts! You are making me look at Wal-Mart (and retail in general) in a whole new light. Anyway you could add the Surprise, AZ store to your list? I have gone several times over 2 weeks and nothing new has been stocked...my gas bill would appreciate it :greedy: !

El Chuxter
11-04-2004, 12:07 PM
Wow. That's pretty funny. (Ironic, not "ha ha" funny.) This morning I literally scoured the store (no small feat in a SuperCenter), and here's what was on the pegs:

Three Lobots
One Ghosty-Wan
One Cloud Car Pilot
One VOTC Luke

They're really bare on Marvel Legends, too, so I suspect they've just not restocked yet for some reason. I also noticed they still had none of Tuesday's new releases in music and video. Do you know of a reason this might be, or just someone being lax?

mastermatt24
11-05-2004, 12:23 AM
T

Mastermattís
LaHabra, CA (#4735) This store has still no posting in inventory. Iím going to delete this store from the list as well since there is no data for me to find on this store.
LaHabra, CA (#3248) has 138 figs

Yea.. Sry I didnt get back to you on that, there is only one wal mart in La Habra unless its the one in Brea. Could you add the Brea or is that one it (4735)? As for 3248 those 138 figs that are overflowing are the Lando/Leia/Han/Madine wave.. Go figure. (Haha) Thanks Jaff!

Kidhuman
11-06-2004, 09:25 AM
Okay Jaff, I am ready for that address to the President. They still hav enot stocked shelves in Radford.

Jaff
11-06-2004, 11:08 AM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (#1385) has 6 figs on hand. They fixed their inventory, or just got some new figs.

El Chuxterís
Hemet, CA has 110 figs. 6 figs sold in past three days!

JRsharp's
Folsom CA has 56. 5 figs sold since last post.

Kidhuman's
Radford, VA has 27 figs.
Christiansburg, VA has 75 figs.

LTBaskerís
Sapulpa, OK has 85 figs. 2 figs sold since last post.

Mastermattís
LaHabra, CA (#3248) has 138 figs

Posty's
Bellingham, WA shows 74 figs. 13 figs sold since last post.

Roswellsunís
Danbury, CT shows 13 figs. 4 figs sold since last post.
New Milford, CT shows 50 figs

Val Da Carís
Racine, WI has 46. 5 figs sold since last post.
Franklin, WI has 55 figs.

Surprise, AZ will be added on the list starting Tuesday!

Mad Slanted Powers
11-06-2004, 12:52 PM
Just got back from looking for figures. I counted a little over 60 figures this time and the pegs were pretty full. Mostly Madine, Lando General and AT-ST Han, as well as Lobot and Bespin Leia. I did find a Snowtrooper, which is one OTC figure I didn't have yet. I did have two of them on Saga cards, one of which is no longer on the card.

mastermatt24
11-06-2004, 06:51 PM
Hey Jaff- Could you add the Brea store ? (Brea CA, on Imperial) Thanks!!

Tatooine5-0
11-06-2004, 08:10 PM
Jaff,

Thank you very much for adding Surprise! I can't wait to see what your computer says...just today I found 5 OTC in a random isle of the grocery section...on those little plastic hook things, so I put them back where they belong...on the half empty pegs!

Darth Mina
11-06-2004, 10:12 PM
Hey Jaff you think you could add the WM in Durte Ca. and Baldwing Park CA.
I would really apreciate it :D

Val Da Car
11-07-2004, 08:23 AM
Jaff,

Thank you for your time to do this extra stuff for me and all of us in the SSG Forums.

VDC

Turbowars
11-07-2004, 09:46 AM
Can you guys add The Porter Ranch, Panorama City and West Hills stores in CA as well? Thanks

mastermatt24
11-07-2004, 12:53 PM
Thank you for your time to do this extra stuff for me and all of us in the SSG Forums.

YES!!!!! What he said.

Jaff
11-07-2004, 02:10 PM
Okay Jaff, I am ready for that address to the President. They still hav enot stocked shelves in Radford.

Refer to my post #98 over the answer to letter to the President. Sorry about that Kidhuman

Kidhuman
11-07-2004, 07:56 PM
Thats cool. I will drop a dime quarter to the complaint line. They dont have an address to coporate Wal-mart?

LTBasker
11-07-2004, 10:11 PM
Todayís inventory results are as follows:
LTBaskerís
Sapulpa, OK has 85 figs. 2 figs sold since last post.


Weird, it doesn't seem like we have that much. Then again the VOTC probably make up most of it. We probably have about 30 some on the pegs, but theres tons of ANH VOTC. Three pegs full, plus the cubbies are full on a display with the Falcons.

Jaff
11-09-2004, 10:31 PM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 6 figs on hand.

El Chuxterís
Hemet, CA (1853) has 110 figs.

JRsharp's
Folsom CA (1760) has 43. 13 figs sold since last post.

Kidhuman's
Radford, VA (2762) has 26 figs. 1 fig sold since last post
Christiansburg, VA (1292) has 66 figs. 9 figs sold since last post

LTBaskerís
Sapulpa, OK (73) has 68 figs. 17 figs sold since last post.

Mastermattís
Brea, CA (2523) has 2 figs.
LaHabra, CA (3248) has 134 figs. 4 figs sold since last post.

Mina Solo
Durte, CA (2401) has 47 figs.
Baldwing, CA - Iím afraid I could locate no store with this city name. Do you have any specifics to help me find it?

Posty's
Bellingham, WA (2450) shows 63 figs. 11 figs sold since last post.

Roswellsunís
Danbury, CT (3543) shows 11 figs. 2 figs sold since last post.
New Milford, CT (3546) shows 47 figs. 3 figs sold since last post.

Tatooine5-0ís
Surprise, AZ (2777) has 76 figs.

Turbowarsí
Porter Ranch, CA (2526) has 15 figs.
Panorama City, CA (2568) has 33 figs.
West Hills, CA - Sorry, I canít seem to locate this store under this city name. Do you have a street address, or an alternate name of itís location.

Val Da Carís
Racine, WI (2668) has 38. 13 figs sold since last post.
Franklin, WI (1551) has 55 figs.

Quote from LTBasker


Weird, it doesn't seem like we have that much. Then again the VOTC probably make up most of it. We probably have about 30 some on the pegs, but theres tons of ANH VOTC. Three pegs full, plus the cubbies are full on a display with the Falcons.

Remember all of these inventory postings do not include VOTC stock. They have totally different barcodes. Have you checked the entire toy department for clip striped figures or a sidekick. If you have three or 4 pegs full. It's 10 to a peg. If they get new cases in they will want to throw these items out on the floor. If they take two clip strips they will be able to put a case on the floor. If they do a sidekick they will have about 3 cases extra that they can stock. Good hunting.

JediTricks
11-09-2004, 11:27 PM
On Mina's, it's "Baldwin Park", store 3522, I was there today, they had nothing of merit unless you like Lobot... a lot. I'd say about 20 pegwarmers, 3 of which were VOTC Han & Obi-Wan IIRC.

As for Duarte, I was also there today, if they have 47, it's almost all Bespin Leia and Endor Generals, 1 VOTC Obi-Wan. Still, I'd say they had no more than 25 at most, but I didn't actually count.

Tatooine5-0
11-09-2004, 11:44 PM
Jaff --- Thanks for adding my local Wal-Mart in your listings...a question for you. After reading there was 76 figures in store I hopped in my car and just got back in...sure enough they still had the same 14 figures they have had hanging there for 2 weeks. Could this mean that there are mutiple cases sitting in the stock room? (I went down every aisle in the toy section twice looking high and low but nothing to be found) Thoughts?

Jaff
11-10-2004, 01:32 AM
Jaff --- Thanks for adding my local Wal-Mart in your listings...a question for you. After reading there was 76 figures in store I hopped in my car and just got back in...sure enough they still had the same 14 figures they have had hanging there for 2 weeks. Could this mean that there are mutiple cases sitting in the stock room? (I went down every aisle in the toy section twice looking high and low but nothing to be found) Thoughts?

There are allot of reasons why they may not be out. I checked your numbers around 9:30 PM my time. You said you had 14 on the shelves. 5 cases of figs = 60 so that would put the number around 76 give or take two figs that could be stolen or claimsed out. There are so many reasons why they are not out, and here are some:

1. Sitting in trailers
2. Major onhand errors
3. Sitting in the high steel in a mixed pallet
4. (Hopefully) 5 cases just arrived and will be sitting on pallets tonight ready to be stocked. My suggestion is don't make another trip, just call in the moring and ask an associate how many SW figures is on the shelf. If they say under 20 don't waste your time hoping. But ask the dept mgr about the figs polietly to force him/her to spark their interest in investigating this items onhands so they either find them, or correct their onhands!

There are more reasons why they might not be on teh shelves, and my next posts (or shall I call them books) will give you some insight on how the freight moves through a Wal-Mart store!

Jaff
11-10-2004, 01:34 AM
Well after a week of trying to get time to post some new insights to you folks I am finally able to do so.

Today's LONG topic is do you ever wonder why figures don't end up on the shelves?

It's truly a long process for a figure to get to the shelves from ordering. Like I explained before a figure ships from Hasbro warehouses (or as I learned last week from the Orient) to the Wal-Mart warehouses, and then finally to the stores. Although it is really an annoying process to get the stuff in it is sometimes just as frustrating to get the stuff to the shelves for some toy departments. First lets cover some basic points before we dive in.

1. Most of you have read my posts thus far, and so I will continue to add onto what I have went over with you folks before. For those of you starting with this post go back, and get your schooling on the ordering process before you jump on from here.

2. Take the view of a collector out of your mind. Just think of yourselves as a department manager who likes Star Wars, but is not a collector. ItĎs a great item for your department, and you want to stock the shelves with them, but no more than any other thing. They are still kind of cool though!

With that said letís go over the players involved:

Department Manager - This is you, waiting for your figs to come. You want everything on your shelves as full as possible so your assistant, co-manager(s), store manager, and district manager donít lecture you on how to be a department manager. You deal with every complaining customer in your department, and are responsible for all the inventory tracking. You have two sales associates under you. The department Manager works 7 - 4 usually Monday thru Friday.

Sales Associate - Your two sales associates will work 5 shifts a week. They will work 7 - 4, 11 - 8 or 2 - 11. The sales associate pulls items out of your BINS (think of these as three levels of steel shelves in the back room), go through your trailers to stock shelves. They will zone (straighten shelves). Flag or price items. Help customers, and essentially get pulled everywhere if another part of the store is in dire help. The Sales associate is like a foot soldier that does whatever the Department Manager wants, but does not always finish assigned tasks because they are very busy people too.

Unloader - The unloader just throws freight off the truck onto rollers. As the stuff goes down the rollers the boxes are ďpalletizedĒ. Simply put all toys go on one pallet, Sporting goods go on one pallet, and so on. The unloader probably doesnít even know that a department manager exists in toys. They simply sling freight. An unloaders schedule is usually 4 - Midnight.

Overnight stocker - These folks come in at 10 PM, and work till the morning. They work the palletized freight, and zone if they can. They work till 7 in the morning, and itís common in most stores that Day and night shifts usually donít like each other because they blame each other for their misfortunes.

O.K. we are ready for the scenario, so itís onto the next posting. This will probably take several posts to cover so be patient with me.

Jaff
11-10-2004, 01:36 AM
Part 1: Your typical Day

Itís November and itĎs Friday. There is 3 toy trailers outside, and your bins are full. You come in at 7 am, and find two pallets on the floor in your department. No zoning was done, and this is a common thing to come into. You saw the overnight stocker on your way in and he said your department looked great! Well it doesnít look great, and you can scratch an hour or two from your day because 20 - 50 boxes per pallet will take time to stock and find. You only have two hours to get it done because all pallets must be off the floor by 9 am. You work the pallets and you managed to stock about half of the freight. Instead of having two pallets you have just one overstock pallet. You know your bins are full, so this pallet has to be shrink wrapped and taken to your toy trailer! By the time you get it on the toy trailer it is now 9:00 am. Time for the morning meeting. Meetings can last 15 to 30 minutes. Letís say itís a short one. Each day you get an hour lunch and 2 fifteen-minute breaks. So after the meeting you take your first 15 minutes. By the time you get back itís 9:30. First off you have to do your BAM screen. Everyday the BAM will list price changes rollbacks, need to counts, negative onhands, and UPC error issues. The BAM can take from 10 minutes to two hours sometimes. It is not uncommon to get a few hundred-price changes all at once. But for the sake of being generous I will say this days BAM takes 15 minutes today, or if you have a good, reliable, trained sales floor associate you could delegate this task, but if they donít follow through with finishing it, itís your butt. At 10:00 your running late (thanks to the pallets on the floor). Your finally getting around to your pick lists. Simply put your going to scan every item that is out or low and put it on a list to find and stock. For a department like toys an efficient pick list will take about an hour. Two if you have a slow department manager. After the pick is done it is stored. Itís now 11:00. You have to go to Lunch.

Two things about lunch at Wal-Mart. It is the law that all associates clock out for lunch before they have hit working 6 hrs. To put it simply if you clock out for lunch after working 5 hrs 59 mins your good to go, but if you clock out after 6 hrs you get a write up. Stores can get into big trouble fine wise if this is not adhered to. So as much as you would like to stay and work your pick list you canít. Oh and by the way while you clock out for lunch your 11 AM sales associate comes in. Even though you clocked out you tell the associate to start pulling risers. This means the associate is going to take overstock off the high shelves in the department and hopefully fill in some empty areas. By the way you better not get caught talking to this associate while youíre off the clock. Working off the clock at Wal-Mart is a coaching (write-up) offense. Itís the law and itís Wal-Martís and your butt if you get caught.

You get back at Noon. You have 4 hrs now, and time is stalking you. You glance at the items you scanned for your pick and you note that a few have been filled so you remember them. Your pick list should usually be between 30 - 100. Now you need to do a reverse pick. Whatís reverse pick? Well you are going to scan every item in your bin, and the telexon will tell you how many of a particular item is on the floor, whatís the shelf cap, and whatís on the floor, and in the back. For instance: You scan a box of stinky Spiderman wave riders. You have two boxes and each box has 6 vehicles. Your Telexon says you have 15 on the floor. Your shelf cap is 24. That means 9 of the cars can go out. However you need to stock whole cases! That way you donít have loose stuff all over the place. So you take one case and tell the computer your taking 6 out. Whenever an item on the picklist is scanned your telexon will beep loud signaling you that what you scanned is one of the things youíre looking for. Cleaning out your bins and stocking after a pick will take you well into two pm, thatís not counting customer interruptions for the whole day. Any store that is operating good will do pick lists. You can always tell which stores donít do pick lists because they are the stores that have empty shelves everywhere. The picklist/reverse pick system is the best way to control inventory issues and stock rotation. It also teaches department managers where there stuff is because they scan their bins every day. At two PM another sales associate arrives to help work freight. For the last two hours you can work risers, build new features, check signing, finish assistant manager notes (which could be a plethora of stuff), condense and fill risers with more accessible overstock, and more. You will focus mainly on inventory issues though because you SHOULD personally care about getting your stuff in the store because your bonus, and your review (which means raise) depends on how well your department performs both presentation and financially. Sometime before you leave you scan Star Wars figures and guess what! They are IN-TRANSIT. They will be here on one of the trucks today! The sad news is you canít go on the trucks because they are locked until the unloaders arrive at 4 PM. Guess who leaves at 4? Thatís right you do, and you canít stay late because itís overtime! If youíre a true SW collector/department manager you will tell your sales associates to work the freight off the truck. This means that once a toy pallet is full they work it immediately to the floor using L-carts. You may even ask them specifically to pull the cases off of the pallets and stock the figs ASAP. The truth is thatís a fairy tale for us, unless youíre in my store! So letís be realistic to 99.5% of the department managers in the company. A normal department manager will be excited that the figs are coming, but no more than another item. They want this stuff on the shelf as soon as possible. If a department manager asks their crew to work the freight off the truck than they are truly a super department manager. However most stores donít have salesfloor associates working freight off the trucks because they are too busy working other freight and projects. Sadly there are few toy departments that can work freight off the trucks so you are going to have to depend on the unloaders and overnight to work your freight.

Jaff
11-10-2004, 01:39 AM
Part 2: The Unloader

Itís not really Hasbro to blame for shipping damaged cases; itís usually the Wal-Mart warehouse employees or the Unloaderís fault. The unloaders start unloading a truck around 4 PM. Sometimes they have to pry open truck doors to get at freight that is falling over. Bad stacking of merchandise is common at the warehouse, and the unloader has to deal with busted cases of Dawn Dishwashing soap, broken glass, and crushed cookies. If the truck is well stacked the unloader can still do some damage! The unloaders are usually a busy bunch. They keep to their group and work harder than half of a Wal-Mart storeís staff. They work under the gun, and have a tight schedule. On a two-truck night of 3500 pieces (normal around this time of year) they have to be done no later than 9 PM. There are about six unloaders. Oneís in the truck throwing the freight on the rollers, and 5 others are reading the labels of the boxes and putting them on pallets. If an unloading team is on target they will have a 1700 truck done within 1 and 1/2 hours. After their first truck is done they will take 15, and come back. Usually they are slower with the second truck because they pushed to finish the first one fast. So itís no surprise that another 1700 truck will last them 2 to 2 1/2 hours. The unloader usually gets paid minimum wage, and there is high turnover in this position because most folks think slinging freight is a dead end job. The unloader could care less whatís in the boxes because he/she just wants to get the trucks empty. Dropping boxes, and crushing them happens. Theyíre working FAST, and some of them try to work too fast. I have never seen a night where a box was not damaged by truck packing, or unloading. Itís just the way it is, and it gives you a snapshot of the mentality of the unloaders environment.

The guy in the truck is slinging freight as fast as he can onto the rollers because if he goes slow he will be annoyed by the sorters to hurry up because they got nothing to sort. If heís going real slow an extra person will help him, but most unloaders like to sling the truck alone. Itís a macho thing I guess, and itís normal. There is usually not much talking in the truck even if there are two people in there. They are busy slinging their heart out. Most of the talking is with the sorters. If there is a fast slinger in the truck they can rest on cue when the rollers are full because the sorters are more in their conversations than on sorting. If thatís happening the person in charge that night will get on the sorters. Anyways after a pallet is full for a department an unloader will take the pallet down an isle and stage them in rows. Every night after 4 in almost Every Wal-Mart in the country one or two of a three-isle back room will be FULL of pallets from unloaded freight. A truck can hold up to 30 pallets with ease if filled properly. So even if you wanted to get to a pallet with SW figs on it during the unloading process you might not be able to because it is buried quickly.

After both trucks have been emptied and palletized the unloaders can work some of their pallets with L-carts until 9 PM. Once 9 PM hits the unloaders will roll out pallets one at a time onto the floor until every fresh pallet is on the floor. During the holiday season toys can have from 3 - 15 pallets in one night. Letís say this night we have 8 pallets because that IS COMMON and fairly low. Since all the pallets canít fit in toys the unloaders will take the extra 2 or 3 pallets and place them outside in the lawn and garden fence for quick access. When the pallets are all out from the back (usually around 9:30 or 10:00) the 6 unloaders will start working in departments working the freight. When I say working the freight I simply mean they grab a box one by one off the pallet, find it on the shelf, stock it if they can, and if they canít they will make an overstock pallet. This is it for the unloader, because by midnight his day is done, and the closest he/she got to toys was just pulling pallets onto the floor in the department. Donít count on them working toys because most of the time they work the High consumable departments like Pets, Paper goods, and on and on.

Tomorrow I will continue with Part 3: Overnight, and see just how the star wars figures donít get to the shelves, and there is a lot of ways this can happen. But itís 2:30 AM where I am and I need to get some zzzzzzís.

bobafrett
11-10-2004, 10:17 AM
Jaff, I wish the unloaders at our store worked that hard, most of the time they call in sick, so we are forced to call the ICS crew to help get the truck unloaded. My current job is building bikes. Last week we shipped all the boxed bikes to an outside warehouse, where I will be going Thursday to assemble the bikes for Christmas.

In the meantime, I have helped unload the truck, and even got on to throw the truck since none of our 3 unloaders that night wanted to throw the truck. I used to do it all the time, and you are right, I prefered to work the truck by myself. I loved being able to keep the line full as 8 people pulled and sorted from the line.

BTW, I applied for department manager of foods, so I may not end up going to build bikes. I had five years experience stocking the foods department. I find out tomorrow if I get the job or not.

bobafrett
11-10-2004, 10:29 AM
Wow, lots of questions and store requests for me, so here goes.

2. Bobafrett: Okay Jaff, how about store # 1737 in Villa Park, Illinois? I work there, and we do have a good supply of figures. Would you be able to find the average daily sales of SW figures?

Bobafrett if you work there your sales at that store would be way more accurate than my reporting. Here's all you need to do to see your weekly and daily sales. Follow these steps.
1. Grab a teloxon and put in your password and user id.
2. Select Perpetual Inventory.
3. Select Keep it Stocked
4. Select on the salesfloor
5. The screen should now show you your onhand and the item. Now simply press F5. It should show either the daily sales by date, or the weekly sales. Just press F5 again to view Weekly or daily. My sales search is extremely limited.

3. Also, a customer pointed out a set of three figures that were supposed to be released the day that the DVD came out. They were a Wal-Mart exclusive, but I have yet to see this set on my store shelves. At least that's what this ladies paperwork said.

The three packs were a small pain for many stores. My store only got the Ben, and mynock set, while a neighboring store got the Emperor set. Some stores got none. Part of that had to do with how Hasbro shipped the stuff to maintain collectible status. Some of it had to do with the department managers choosing not to carry the item in some stores, and another part has to do with how Wal-Mart is being safe with Hasbro. Lets face it Hasbro has dogged us in the past at Wal-Mart. Darth Maul and Speeder, Jabba Band sets, 12" Cantina Members. They were good with us with the TIE Bomber and Snowspeeder, but if I was a buyer I would not want repackaged junk as an exclusive. Although these sets are not junk it was rightful for Wal-Mart to be carefull. I myself have had the option to carry 12" in my store right now, but I refuse it because they are peg warmers and 29.99. These could be some of the reasons, or none of the reasons. It's just food for thought for you.

And for some clarity I want 12" in my store. Hasbro just needs to get away from the rehahes and the price tag so they can move off the shelves!



Thanks Jaff. As I mentioned earlier, I applied for the department manager of foods, so I will have access to a teloxon hopefully. The Wal-mart store just two towns over from my store carries the 12" and the Unleashed. I was glad to see that, since I could use my 10% discount.

Jaff
11-10-2004, 12:07 PM
Part 3: Overnight
The overnight crew comes in at about 10 PM, and they are planning to stay till 7 AM. The truth is that not much of the overnight crew is appreciated in most stores. Since they are rarely around any of the day management or the DM they need to be self-sufficient. As a result they are analogously separate from the store. When there are pallets left on the floor, carts on the floor, or even a counter not dusted when the morning comes the day crew blames overnight for not doing their job. As a result the night crew doesnít care to listen to the day folks because they see them as ungrateful. Naturally in 80% of the Wal-Martís the day and night crew literally despise each other.

When the overnight crew comes in the pallets should be on the floor already thanks to the unloaders. They will all gather together in the back room and have a meeting telling everyone where they are going. An overnight stocker will be assigned to the same area usually. The more familiar you are with an area the faster you can work freight, and overnight management knows this. There will be about 20 - 50 associates across the store during overnight. This includes maintenance (floor buffing, and stuff like that), cashiers, 1 or 2 CSMís, 2 or 3 managers, and the rest are stock folk. Each department should have an overnight associate. Some departments will have two like Pets, dry grocery, wets (drinks), or Paper goods.

So the main overnight toy associate heads to the floor at about 10:30 PM. There are 8 pallets on the floor, and the zoning is always a need of attention. Now in most cases the night associate will have no idea what the day crew accomplished and in most cases will work the risers if they have the time unless told otherwise. What does this mean? Well it means that even though the risers were worked around 6 hours ago the night associate wonít know that, and will waste their time working it. Instances like this are common for the night crew because day does not usually communicate with night. With 8 pallets on the floor our trusty night associate gets to work. They start working freight right off the pallet. They will check every box one by one and try to stock it. They are not going in any kind of order. What they canít work they will combine onto an overstock pallet.

But during this time is an unstable element that always damnís the associate to overwhelming in toys. Outside there are three trailers of toys that also need to be worked. Right now in my store there is about 40 pallets of toys on trailers. That means there is 48 pallets that need to be worked! Most of the pallets in the trailers are one pallet of the same stuff that is feature merchandise (or tab merchandise) so the associate will only focus on the ďmixedĒ pallets. A mixed pallet is a pallet of assorted items on one pallet. Normally these must be worked quickly because buried in mixed pallets are outs and such. To keep it simple our stocker is going to work the eight pallets, and by the morning the figures should be on the shelves! This is the basic scheme of things as to how something gets to the shelf every day in every Wal-Mart across the country. Every pallet should be worked every night, so there should be no confusion that items are not just stored in the backroom. It just does not happen. Anything stored in the back is a problem waiting to occur the next day. Letís say that two pallets of sporting goods was left in the backroom and not worked that night. The next morning (Saturday) there is no sporting goods department manager, and with gun sales, licenses, and daily chores there is not really any way the sales associate can get to it. That means these pallets will probably sit, and in the evening more pallets will be added to it until the freight becomes an overwhelming issue. It is the #1 priority of any store to get that freight OUT of the backroom. It fills up every other night in most stores so stores do not hide this stuff on purpose. But what can happen that can cause the freight to disappear? Well now that you know the system let me make a small list of what can go wrong, and why the figures didnít make it to the floor!

Darth Mina
11-10-2004, 12:08 PM
On Mina's, it's "Baldwin Park", store 3522, I was there today, they had nothing of merit unless you like Lobot... a lot. I'd say about 20 pegwarmers, 3 of which were VOTC Han & Obi-Wan IIRC.

As for Duarte, I was also there today, if they have 47, it's almost all Bespin Leia and Endor Generals, 1 VOTC Obi-Wan. Still, I'd say they had no more than 25 at most, but I didn't actually count.
Duarte is always the same unles you find the cases on the palets and start opening them. (I already got in trouble for that)

Jaff
11-10-2004, 12:08 PM
Part 4 - What if...

Here is a list of reasons of how figures donít get on the shelf:

1. Ordering error - The figures were not on the truck (This is not a common happenstance). If figures were listed as being on the truck, but were not put on the truck at the warehouse than the stores inventory would add 60 figs (using the scenario above) to the inventory even though the store never received them. This would then turn into an onhand issue. If this happened donít count on the on-hand issue getting corrected during the silly season because no associate or dpt manager has the time to search 48 pallets for 6 little boxes of figures. As you have seen above, they really have a packed day!

2. Overnight call off - If the overnight toy associate calls off or has a day off an alternate person will be placed in the department. This person may only be used to toys a little and might have a hard time finding stuff in the department. If this is the case might bin items in the backroom that they couldnít find in hopes that the department manager will PICK the item the next day. However in most cases an associate unfamiliar with a department may just work what they can, and be unable to work all the pallets. One of those pallets not worked may just be the one with all the figures on it. Now the overnight crew is not supposed to leave pallets on the floor for the morning so anything not worked will simply be put in a trailer or on the garden center patio to be worked the next morning. This leads us to the next dilemma.

3. Trailer oblivion - This is a common and problematic dilemma for SW collectors, and I will tell you straight out: THIS HAPPENS OFTEN! Letís say a seasoned or fill in toy associate cannot work all the freight they got. Itís not uncommon to come into a few pallets on the floor in the morning, but not acceptable. The day crew will work leftover pallets and the night crew may leave it for them to work if there are allot of outs in the department. A good overnight manager might check on the toy associate and if it looks like they wonít finish they will help them, or get someone to assist in freight. However when the sun comes up the freight goes out. If there is too much of it, it needs to go on the trailers to be worked another day. This really stinks because if two or three pallets go on a trailer at once the SW figures could be buried very well amongst multiple pallets! So even the dpt manager doesnít know what happened, in fact nobody does. It just didnít get worked and got covered up. OUCH! It would take hours for someone to dig for it. Hopefully the freight will go on the lawn and garden patio to be worked the next morning, but sometimes there are dozens of pallets during November and December. There are pallets from every department out there sometimes especially during tab times.

4. Freight overload - This happens when Wal-Mart has advertised flyers. This is called tab merchandise and when a flyer is coming you can expect pallets of just several items that appear in the tab. Sometimes you might just have a three-truck night with over 6000 pieces. Because you have so much freight it canít all is worked, and thus we go back to #3 - Trailer Oblivion.

5. The overnight associate just doesnít care - Instead of working freight the overnight associate just tears off the inventory label to a box, and slaps it on the side of the box and says: ďI worked all of this freight, it just wouldnít go!Ē Guess what - Thatís right go to #3 trailer oblivion.

6. The oops wrong department moment - An associate in housewares has 6 boxes of toys on their pallet. The unloaders must have stuck these on the wrong pallet. The housewares associate takes the boxes back to the toy department and place them on a pallet of toys. You guessed it the pallet has been worked and itís #3 trailer oblivion.

7. Diplomacy? - The next morning the department manager comes into 5 or 6 pallets of freight and no help. They canít work it all so they stage it onto the patio. By the time 9 comes they have worked three of the pallets when the Assistant comes through the department. The L&G department manager has been complaining that they canít work around the toy pallets clogging up her/his outside! The assistant tells the toys department manager to get rid of those pallets because they are damaging another departments productivity. Guess what? Thatís right - Trailer oblivion.

8. The scumbag - A collector, or collecting overnight associate sees six new cases of figures. They heck with the other collectors. They just buy all of them and YOU never see them! This usually doesnít happen with six cases, but it is not uncommon to happen with two cases. Because of the scum bucket you now have to wait 3 to 4 weeks to get more. Hopefully the scumbag wonít strike again, but they are like a disease that wonít go away.

9. Lost freight - One-time 600 gift cards were just missing in my store. They were supposed to go to the customer service desk but somehow they were tucked in a corner in the infants department. Logic does not apply to how this happened but stuff like this does happen. I couldnít imagine this happening with 6 cases because they would stand out, but one or two it could, however unlikely the prospect.

10. Weekend woes - Department managers donít work weekends (though they should). If the overnight associate doesnít finish the freight, and the toys sales associate calls off, or cannot finish the freight what happens? Very good, youíre getting the hang of this - Trailer oblivion.

11. The frustrated collector - On Monday you come into the store with two pallets, an unzoned mess, and you can bet there's been a ton of stuff thrown on trailers. At 8 am a collector comes in your department and you said on Friday that new stuff would be on the shelves this weekend. Well to your normal Monday horrors they are not there. You know they could be in your bins, trailers, or even the patio, and you know you have over 30 pallets. The collector is irritated, and you are getting there to. You give them the benefit of the doubt and check the floor pallets and the patio pallets, (which causes you to loose 20 minutes minimum if you do it right). But let me tell you the truth. Right, wrong or indifferent some associates wonít find them even if they see them. Why should they give someone the satisfaction of finding what they want after they reamed you for someone elseís mistake! I believe in customer service, but sometimes when people belittle my associates or me I wonít go out of my way to help them. Associates are more emotional and sometimes some associates will go out of their way to not help folks. Whether they are right or wrong does not matter, but in the end we all know it happens in many stores across the country. Thatís why I always ask every collector to be a diplomat to folks in retail. They literally hold your collecting in their hands. On a side not I do know that management will do something about folks who wonít help folks with their stuff. Iíll give you an example. There was a very arrogant associate who had allot of anger in him in the Sporting goods department. A customer came in, rubbed the associate the wrong way. The customer wanted to special order a gun. The dpt mgr said they would get it but didnít do it because the customer was short with him. The dpt mgr said to their associate: ďI wouldnít order that person water if they were on fire!Ē The sales associate was bothered by this and told management. Management that their dpt mgr said this. In the end the dpt mgr was wrote up after the customer complained that the item was never ordered. This was an extreme case, but itís just an example of how things happen sometimes.

12. Hate - This is the worst of all in a Wal-Martís. You really wouldnít believe how petty some of the associates can be in many of the stores. The night crew and day crew spite is the most common. They may just not care to work the freight consistantly and as a result it turns into freight oblivion.

13. Whereís the management - Management does nothing in the store, and does not hold folks accountable. As a result associates do what they want when they want, and the stores a mess, so is the freight. Where could the freight be? Anywhere in a store like that! Stores like this are out there too!

There are tons of other reasons why freight disappears, and not all times are like the silly season. Toys always have one trailer even during the spring or fall, and the real issue is urgency. Who has the urgency? Who gets the freight out? And who doesnít get the freight out. Management canít watch everyone 24 hrs and sometimes. Even I canít figure out who is not working because there are so many people involved with working a departmentís freight.

Well I hope you enjoyed this scenario. I hope it was informative, and now Iím ready for whatever questions or comments.

Jaff
11-10-2004, 12:12 PM
Thanks Jaff. As I mentioned earlier, I applied for the department manager of foods, so I will have access to a teloxon hopefully. The Wal-mart store just two towns over from my store carries the 12" and the Unleashed. I was glad to see that, since I could use my 10% discount.

Good luck with that. A small suggestion is that foods has allot of freight, so focus on knowing the process of how freight works so that you can convince them that you can work it faster and consistantly than others. That's your bank next to your reputation for being dependable at work.

Jaff
11-10-2004, 12:16 PM
Duarte is always the same unles you find the cases on the palets and start opening them. (I already got in trouble for that)

The store is both stupid and right for getting on your case about opening a case. They're stupid because they want you to buy it and should have accomadated you. They were right for getting on your case because some customers have actually tried to sue wal-mart for tripping over pallets on the floor (they don't want you messing around them), and I've got complaints from customers who cut their fingers opening a box and saying that we should have had the boxes open for browsing. I am not kidding on this one. It happened to me two or three times.

jrsharp21
11-10-2004, 12:16 PM
This may be one of the best posts ever...Thanks Jaff.

Jaff - Have you seen any of the transition wave hit your store yet?

Jaff
11-10-2004, 03:14 PM
This may be one of the best posts ever...Thanks Jaff.

Jaff - Have you seen any of the transition wave hit your store yet?

Thanks for the compliment. I appreciate it.

As for the post OTC, last week they were shipping out of the orient that week. When they get to the warehouses they need to be sorted to what stores they are going to. With 50,000 cases I'm not sure whether they are going to the Hasbro distribution center or Wal-Mart distribution. I'm betting Hasbro so they can have even control over which Wal-Mart distribution centers they are sending them to. I will bet cash that at the earliest late next week, and at the latest the first week of December. The Filterpern wave should hit right about Christmas week.

JediTricks
11-10-2004, 06:50 PM
Jaff, it sounds to me like WM upper management has understaffed, overstocked, and poorly laid-out the toy department. It seems like there is a serious growing problem there where things are just supposed to be done one way even if they can't, then just dump the problems on top of each other to pile up thus exacerbating the problem. It seems like what you've described is a recipe for disaster as the system gets more and more cluttered and clogged. Like there's become a bureaucracy about the upper management that no longer understands the realities of what the stores actually needs are, they just think "do this as cheaply and uniform as possible over a vast number of stores" without considering the consequences of problems snowballing.




Duarte is always the same unles you find the cases on the palets and start opening them. (I already got in trouble for that) Yeah, they are really difficult at that store with such things, their section is too small and they are trying to pack way too much product into those tiny shelf sections (you'll notice that they had to completely move the Spider-man movie product to the die cast cars aisle 1 over, and behind a big pillar to boot. Duarte is one of the WMs where I am never sure if I find a box on a pallet and ask an employee to open it for me if I'll get service or a kick in the crotch. Back in the day, things didn't used to be this bad, employees would either let you open them or gladly open them for you, I used to help straighten and shelve product for them to repay them for the favor, but things are insane at WM toy departments now, I think there's been some sort of management meltdown, taking all the boys toys and sticking them on these small, cramped, overpacked, overstock product on top shelves to the roof, half-aisle sections. Even Target and TRU have been moving away from that sort of thing.

Mad Slanted Powers
11-10-2004, 07:09 PM
This is why I preferred to stay hidden in the cash office.

Kidhuman
11-10-2004, 08:13 PM
Jaff, my store is a victim of #3- trailer oblivion. I swear I have seen them yank pallets right out of the stockroom, into L&G, right around to the trailers with out stopping. I had to pick up a layaway from a trailer about 2 months ago. I am not kidding you, the manager opened 4 trailers. The first 3 were jammed with toys. I looked at the manager and said..."Tjhis is where all my SW figures are?" and he just stared at me. What a dip wad.

Jaff
11-10-2004, 08:33 PM
Jaff, it sounds to me like WM upper management has understaffed, overstocked, and poorly laid-out the toy department. It seems like there is a serious growing problem there where things are just supposed to be done one way even if they can't, then just dump the problems on top of each other to pile up thus exacerbating the problem. It seems like what you've described is a recipe for disaster as the system gets more and more cluttered and clogged. Like there's become a bureaucracy about the upper management that no longer understands the realities of what the stores actually needs are, they just think "do this as cheaply and uniform as possible over a vast number of stores" without considering the consequences of problems snowballing.


I don't mean to blast you Jeditricks but your statement is a little short sighted. Wal-Mart does more buisness than any other retailer, and moves more freight than you can imagine. The stores are lined with customers and meet a larger demand than just SW figures. Christmastime is a monster time. Management has nothing to do with what I described to you. There are some poor associates that are just as responsible for blame as management, and Hasbro is involved in this to. As far as upper management outside of stores they could probably care less about SW stuff. Doritos, soda, vitamins, candy, dvd's, batteries, clothes, paper towls, laundry detergent, picture frames, shoes, and a bunch of other products are rarely out compared to SW. Star wars is honestly a small time product compared to the bigger scheme of retail. Truthfully within 5 weeks your trailers in your stores WILL be gone. The system works, the stores are just building up their toy stock around this time and it's a mess. If a store tries to order a bunch of toys in December the distributors will have a hard time getting it to us. They are in more disaray than we would be. It's a good system, just a tough one to grapple during this time of year.

Anyways I have high respect for you and my statements are not an attempt to blast you in any way. Please give me some feedback on what you think about the system. What suggestions do you have?

Kidhuman
11-10-2004, 08:39 PM
Jaff, saying that the trailers will be empty in December doesnt help us now. Last Decemeber I found the entire drought of 03 products sans the EMperor and Mynock Chewie between Nov. and Dec. I bought every single figure they put otu. They had poor stock. By stocking these figures out during the year, they tend to make more money. Their on-hands is so high because they want to save them for X-mas. What needs to happen is the management needs ot change thhis program becase it is not working. In this day and age, more and more people collect toys. Not just kids who play with them but adults as well. This policy of holding it back and unleashing it in one fell swoop is wrong. We as the public miss out. Especially in small towns like I live in. There are at least 8 people who collect where I work, and I have to hunt everyday to make sure I get new merchandise. If I dont hit the sotres, I los out. Not only me but Wal-Mart as well. They miss out on the extra money. If they stocked their shelves at all times, they would see an increase in all toy sales, not just SW

Darth Mina
11-10-2004, 10:04 PM
Thanks for the info Jaff. Next time a customer complaints about a cut finger direct them to the baind-aid isle :crazed:

Jaff
11-11-2004, 05:41 AM
Jaff, saying that the trailers will be empty in December doesnt help us now. Last Decemeber I found the entire drought of 03 products sans the EMperor and Mynock Chewie between Nov. and Dec. I bought every single figure they put otu. They had poor stock. By stocking these figures out during the year, they tend to make more money. Their on-hands is so high because they want to save them for X-mas. What needs to happen is the management needs ot change thhis program becase it is not working. In this day and age, more and more people collect toys. Not just kids who play with them but adults as well. This policy of holding it back and unleashing it in one fell swoop is wrong. We as the public miss out. Especially in small towns like I live in. There are at least 8 people who collect where I work, and I have to hunt everyday to make sure I get new merchandise. If I dont hit the sotres, I los out. Not only me but Wal-Mart as well. They miss out on the extra money. If they stocked their shelves at all times, they would see an increase in all toy sales, not just SW

I see what your saying but Hasbro needs to get us this product faster than 3 weeks in order to keep SW shelves full. Only a few folks seem to know the SW cases and staggering order process.

KIDD
11-11-2004, 07:56 PM
8. The scumbag - A collector, or collecting overnight associate sees six new cases of figures. They heck with the other collectors. They just buy all of them and YOU never see them! This usually doesnít happen with six cases, but it is not uncommon to happen with two cases. Because of the scum bucket you now have to wait 3 to 4 weeks to get more. Hopefully the scumbag wonít strike again, but they are like a disease that wonít go away.


I'd have to say this is probably the biggest problem at my local Walmart. Beside the fact that one of the managers is a *******, I asked him real nice if they had any figures in the back and he said no, but he was lying cause another assosiate said there were like 3 cases back there but the manager had to go get them. And to quote what my wife overheard the manager say to another assosiate "If there were 30 cases in the back i would'nt bring them for these damn collectors cause they make me sick.

In another instance i saw a walmart employee in the parking lot with acouple of cases of new figures and was selling them right out of his trunk 10.00 each

Kidhuman
11-11-2004, 08:00 PM
I see what your saying but Hasbro needs to get us this product faster than 3 weeks in order to keep SW shelves full. Only a few folks seem to know the SW cases and staggering order process.


If there was a constant order, then there would be no delay. If stores would just trust in having more than 1 or 2 cases coming in at a time and then selling them and not ordering more until they sell out, we wouldnt have this problem. The management has to know they will sell out because the pegs are always empty. Its basic common sense.

When the Radford store got their first shipment of OTC Dagobah, they sold 2 cases in a matter of an hour. They know they sell, but refuse to order, and if they do order, they stick them on the trialer

Jaff
11-11-2004, 08:15 PM
If there was a constant order, then there would be no delay. If stores would just trust in having more than 1 or 2 cases coming in at a time and then selling them and not ordering more until they sell out, we wouldnt have this problem. The management has to know they will sell out because the pegs are always empty. Its basic common sense.

When the Radford store got their first shipment of OTC Dagobah, they sold 2 cases in a matter of an hour. They know they sell, but refuse to order, and if they do order, they stick them on the trialer

I'm sorry that you have not read the post that started this whole thread. I ordered 6 cases and I now have full shelves of pegwarmers. Stores cannot trust that Hasbro will help us get what fans need. Out of the six cases that I ordered only about 1 case sold to date. I WILL NOT ORDER CONSTANT CASES and have backstock like other stores. By my inventory postings 70% of you have massive quantities of pegwarmers in stores. How do you think that happened. Retail is smart to hold back from Hasbro. They condemn our shelves and our sales. That is basic common sense for folks with retail experiance.

If I ordered two cases and waited till they sold out I would have four weeks of empty shelves while I wait for more. It is a no win situation for retailers.
That's just the way it is like it or not.

JediTricks
11-11-2004, 08:55 PM
I don't mean to blast you Jeditricks but your statement is a little short sighted. Wal-Mart does more buisness than any other retailer, and moves more freight than you can imagine. The stores are lined with customers and meet a larger demand than just SW figures. Christmastime is a monster time. Management has nothing to do with what I described to you. There are some poor associates that are just as responsible for blame as management, and Hasbro is involved in this to. As far as upper management outside of stores they could probably care less about SW stuff. Doritos, soda, vitamins, candy, dvd's, batteries, clothes, paper towls, laundry detergent, picture frames, shoes, and a bunch of other products are rarely out compared to SW. Star wars is honestly a small time product compared to the bigger scheme of retail. Truthfully within 5 weeks your trailers in your stores WILL be gone. The system works, the stores are just building up their toy stock around this time and it's a mess. If a store tries to order a bunch of toys in December the distributors will have a hard time getting it to us. They are in more disaray than we would be. It's a good system, just a tough one to grapple during this time of year.I'm not suggesting otherwise, but the mindset you described seems to be that WM upper management treats the toy department like it's any other department (except perhaps Sporting Goods & Garden), as if you can run Toys the same way you do Automotive or that you can stock new action figures with the same regard as you stock Corelle dishes. The fact that WM pushes more product should mean they are able to streamline the process better, not let it get bogged down in genericized production-line mentality coupled with bureaucracy entangling store employees.

When you say "Management has nothing to do with what I described to you", keep in mind that management is who creates policies that keep department managers from having more help to free up their time, and policies which help the day and night shifts work together rather than against each other, and policies which make it impossible for department managers to work with certain individuals because of scheduling conflicts. Management should also have more concentration on this part of their stores, they let Hasbro walk all over them. When Hasbro walked all over Target a few years ago like what you described, Target ended up threatening to stop doing exclusives and lessen their business with Hasbro, which in part is what got Hasbro to buy back so many Saga pegwarmers.

"As far as upper management outside of stores they could probably care less about SW stuff." You misunderstand me, I collect and keep an eye on far more than Star Wars toys, I see a lot of issues on the die cast aisle, the building block aisle, Transformers, Batman, TMNT, GI Joe, Marvel, model cars, even Pokemon, Barbie and Playskool for my niece. The issue in the toy department isn't just Star Wars, there are lots of lines who run into problems like what we see with Star Wars. In just about every WM I've been to in my area, the stores are still bogged down with unsold toys from last year, items crammed up on the top shelves to be abandoned, aisles that have terrible layouts, endcap displays that are pushing items unrelated to the aisle they're on (my favorite is Bionicle at the end of the Barbie aisle, that one has been around for a while at Duarte WM ;)). Come January, the already overworked toy team is going to get even less assistance than they need and the cycle is going to start all over again.


Anyways I have high respect for you and my statements are not an attempt to blast you in any way. Please give me some feedback on what you think about the system. What suggestions do you have? It seems to me that the best thing to do is to expand the toy sections at this time of year beyond even what they've already done, get WAY more backstock out on shelves before it "rots" in buyers minds and ends up on clearance, get more employees working in the section, create a more flexible schedule for department heads, concentrate on shelf-dates for items, maybe create a second department manager that can focus more on the needs of the collectible and fast-turnaround boys toys (Fisher Price, bicycles, and Star Wars have different needs within this 1 department).




Next time a customer complaints about a cut finger direct them to the baind-aid isle Actually, my mom has been cut twice at WM, once on the end of a zip-tie holding something to a pillar, and once on a shelf edge, both times I told her to go to the customer service desk and they whipped out the first aid kit with alcohol or something to clean the wound and a bandage. A smart idea on their part, it lowers the risk of someone hurting themslves like this and suing the store.

Kidhuman
11-11-2004, 09:06 PM
It seems to me that the best thing to do is to expand the toy sections at this time of year beyond even what they've already done, get WAY more backstock out on shelves before it "rots" in buyers minds and ends up on clearance, get more employees working in the section, create a more flexible schedule for department heads, concentrate on shelf-dates for items, maybe create a second department manager that can focus more on the needs of the collectible and fast-turnaround boys toys (Fisher Price, bicycles, and Star Wars have different needs within this 1 department).


That is not a bad idea. Having a manger present in the evenings would help alot. (0% of the time I go into the store after 4 or 5 pm. Employees dont know anyting because each week someone new is there. Maybe, just maybe if a manager saw what went on at night and how many people actually scour that area n the evening things would change.

KIDD
11-11-2004, 09:21 PM
Originally Posted by JediTricks
It seems to me that the best thing to do is to expand the toy sections at this time of year beyond even what they've already done, get WAY more backstock out on shelves before it "rots" in buyers minds and ends up on clearance, get more employees working in the section, create a more flexible schedule for department heads, concentrate on shelf-dates for items, maybe create a second department manager that can focus more on the needs of the collectible and fast-turnaround boys toys (Fisher Price, bicycles, and Star Wars have different needs within this 1 department).

i think that is a very good idea

Darth Mina
11-11-2004, 09:50 PM
Hey Kidd easy with the spanish some of us do speak it read it and writte it :frus:

Val Da Car
11-11-2004, 10:35 PM
Here is my "Adventures in Walmart"

I had a Super WM move into the area back in 1998 ish.

Episode I figures are handled greating and had lots of space and were given an entire external shelf ROW (figure the long gondola like about 10 paces in length)

Episode 2 figures got an Endcap (always stocked and steady)

Winter 2003 SW figures got moved and given a location 3 figures wide & 6 deep & 4 high.

Spring 2004 Remodel comes along and *poof* moved and given all this great space on an aisle and next to the entryway for Seasonal...AWESOME

Summer 2004 DVD release space shrunk down to 2 figures wide 4 deep 4 tall and tow pegs for VOTC and sabers.....

and the movie is due out in less than six months......sounds like Hasbro can't deliver to WM and are getting squeezed out in my store....(see Racine listing for figure counts)


just my $.02

dindae
11-11-2004, 11:34 PM
I think ultimately the best thing these stores can do is work in the ability to track case assortments. I know it wouldn't make sense for just star wars but I believe most toys would offer this if they don't already. This way they could make sure that the figures gets spread out or at least if a manager like Jaff who does pay attention can get what he needs. Those manager who don't care one way or the other now won't benefit. Since toys for most of the year is just another department to Wal-Mart and star wars figures is the equivalent to Cheerios. Unfortunately stores like KB can't compete price wise because after there is no more competition in the toy market it will probably get pretty sad.

Tatooine5-0
11-12-2004, 04:07 PM
Looks like my Wal-Mart did have at least 3 cases in the back. Today they had 2 cases of Han AT-ST and a case of Post OTC. The pegs were stuffed so no more could fit...can't wait to see the current/sold numbers next week...my store (Surprise) may actually move a few!

Jaff
11-12-2004, 05:03 PM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 10 figs on hand.

El Chuxterís
Hemet, CA (1853) has 98 figs. 12 figs sold since last post

JRsharp's
Folsom CA (1760) has 169. What is going on with these store numbers? Did just get in 10 cases or what?

Kidhuman's
Radford, VA (2762) has 26 figs. 1 fig sold since last post
Christiansburg, VA (1292) has 65 figs. 1 figs sold since last post

LTBaskerís
Sapulpa, OK (73) has 78 figs. Just got in a new case here!!!!!

Mastermattís
Brea, CA (2523) has 2 figs.
LaHabra, CA (3248) has 124 figs. 10 figs sold since last post.

Mina Solo
Durte, CA (2401) has 44 figs. 3 figs sold since last post.
Baldwing, CA - Iím afraid I could locate no store with this city name. Do you have any specifics to help me find it?

Posty's
Bellingham, WA (2450) shows 62 figs. 1 figs sold since last post.

Roswellsunís
Danbury, CT (3543) shows 8 figs. 3 figs sold since last post.
New Milford, CT (3546) shows 47 figs.

Tatooine5-0ís
Surprise, AZ (2777) has 160 figs. Either this store got a major shipment of cases or there is an onhand error.

Turbowarsí
Porter Ranch, CA (2526) has 14 figs.
Panorama City, CA (2568) has 32 figs.
West Hills, CA - Sorry, I canít seem to locate this store under this city name. Do you have a street address, or an alternate name of its location?

Val Da Carís
Racine, WI (2668) has 37. 1 figs sold since last post.
Franklin, WI (1551) has 53 figs. 2 figs sold since last post.

I'm afraid I don't have the time to read or respond to statements given since yesterday. I'll have to try to make time for it in the next week.

Tatooine5-0
11-12-2004, 05:33 PM
Jaff...(see my previous post) I believe they got in a huge shipment. There was 3+ cases out today so hopefully they will keep the pegs stocked instead of empty throughout the holidays. Anyway of posting sales numbers from this store? Very curious how they do during the holidays!

And a belatted thanks for your LONG posts Jaff...that was great insight into Wal-Marts inner workings.

JediTricks
11-13-2004, 03:43 AM
I think ultimately the best thing these stores can do is work in the ability to track case assortments. I know it wouldn't make sense for just star wars but I believe most toys would offer this if they don't already. This way they could make sure that the figures gets spread out or at least if a manager like Jaff who does pay attention can get what he needs.Hasbro claims they worked out a case tracking system that gets the data from the stores to them almost instantly compared to their older pathetically-slow method that took months. However, IMO Hasbro has not really got the system working very well for themselves, and I'm not sure store employees actually even have access to this data yet.

Also, WM has been testing out an RFID in-store tracking system to track each and every figure within the store walls (ironically, I believe the COMMtech chips were an early version of the technology they're using), but I suspect the technology will prove to be either too complex or too expensive for most stores to implement (though in the long-run, with proper training and if the system works well, it would help keep the number of lost and stolen items down).



Mina Solo
Durte, CA (2401) has 44 figs. 3 figs sold since last post.
Baldwing, CA - Iím afraid I could locate no store with this city name. Do you have any specifics to help me find it? Jaff, I mentioned which store she means a few days ago in post 126. It's "Baldwin Park", store 3522.

Oh, and I still wonder if that Duarte store count is accurate, it seemed far less when I was there on Tuesday, 30 at most, but I could certainly be wrong as I didn't actually count them.


I'm afraid I don't have the time to read or respond to statements given since yesterday. I'll have to try to make time for it in the next week. No prob, understood. I look forward to your responses.

jrsharp21
11-14-2004, 11:39 AM
Todayís inventory results are as follows:

JRsharp's
Folsom CA (1760) has 169. What is going on with these store numbers? Did just get in 10 cases or what?

This Walmart has been a gold mine lately. They have been pumping out figures left and right. On Tuesday I went and they had a bunch of VOTC ESB and ROTJ wave on the shelf plus the Generals wave. I went again on Friday and they had twice as much VOTC ESB and ROTJ on the shelf plus the post-OTC wave. So I am thinking that the toy department manager may be a collector himself and has a good concept of the inventory system.

jrsharp21
11-14-2004, 04:07 PM
I just went to the Walmart in Folsom and it looks like they put all their cases out on the floor. I went down the normal aisle and they still had a bunch of VOTC on the pegs. They have 4 pegs dedicated to VOTC. Then they had the normal peg warmers for this store, Bossk, Obi Wan, Leia, General Madine. They have 8 pegs in the aisle dedicated to Basic Figures, OTC and Saga.

So I am turning around and heading out and they have just set up a display in the aisle between the toys and bikes. One side of the display is all OTC figures. 16 pegs FULL of OTC. They were all the Gamorrean Guard wave. There was seriously about 10-15 of each figure. All together there was more than 100 figures on the floor.

mastermatt24
11-14-2004, 05:58 PM
Wow...... Are anyone elses' Wal Marts like that?

Jaff
11-14-2004, 06:22 PM
Responses to Jeditrick's postings

I'm not suggesting otherwise, but the mindset you described seems to be that WM upper management treats the toy department like it's any other department (except perhaps Sporting Goods & Garden), as if you can run Toys the same way you do Automotive or that you can stock new action figures with the same regard as you stock Corelle dishes. The fact that WM pushes more product should mean they are able to streamline the process better, not let it get bogged down in genericized production-line mentality coupled with bureaucracy entangling store employees.

This is a moot point really. If I order 3 cases from toy companies, and they are duds, that's it, nothing more nothing less. Iím not going to expand nothing for their duds. However during Christmastime I WILL STOCK UP ON STUFF because by December shipping and supply will be very clogged up (This was noted on my last posting) A company should not change the way they operate because of a dealers incompetance to supply stores.


When you say Management has nothing to do with what I described to you", keep in mind that management is who creates policies that keep department managers from having more help to free up their time, and policies which help the day and night shifts work together rather than against each other, and policies which make it impossible for department managers to work with certain individuals because of scheduling conflicts. Management should also have more concentration on this part of their stores, they let Hasbro walk all over them. When Hasbro walked all over Target a few years ago like what you described, Target ended up threatening to stop doing exclusives and lessen their business with Hasbro, which in part is what got Hasbro to buy back so many Saga pegwarmers.

I think what you are trying to say above is that managers should be managers. And I think you didn't read my polls a little bit ago where I talked about Wal-Mart not carrying 12", deluxe, vehicles, and a bunch of other Hasbro items because they did not take care of us. What Target did was about the same thing we did except we are still sticking to our guns by not carrying unleashed, vehicles, 12", and so on. So this point was also covered both in common sense and historically on this thread. As far as communication overnight, no matter where you go to work, no matter what kind of manager works there there will always be different shifts at odds with each other. Itís like saying every kid in high school can get along. Thatís just not reality.


"As far as upper management outside of stores they could probably care less about SW stuff." You misunderstand me, I collect and keep an eye on far more than Star Wars toys, I see a lot of issues on the die cast aisle, the building block aisle, Transformers, Batman, TMNT, GI Joe, Marvel, model cars, even Pokemon, Barbie and Playskool for my niece. The issue in the toy department isn't just Star Wars, there are lots of lines who run into problems like what we see with Star Wars. In just about every WM I've been to in my area, the stores are still bogged down with unsold toys from last year, items crammed up on the top shelves to be abandoned, aisles that have terrible layouts, endcap displays that are pushing items unrelated to the aisle they're on (my favorite is Bionicle at the end of the Barbie aisle, that one has been around for a while at Duarte WM ;)). Come January, the already overworked toy team is going to get even less assistance than they need and the cycle is going to start all over again.

Sounds like Duarte just needs some basic merchandising structure. Thatís one store out of 3500+ stores. There are more out there like that one depending on the standards of the Store Manager and District Manager.


It seems to me that the best thing to do is to expand the toy sections at this time of year beyond even what they've already done, get WAY more backstock out on shelves before it "rots" in buyers minds and ends up on clearance, get more employees working in the section, create a more flexible schedule for department heads, concentrate on shelf-dates for items, maybe create a second department manager that can focus more on the needs of the collectible and fast-turnaround boys toys (Fisher Price, bicycles, and Star Wars have different needs within this 1 department).

This is a totally unrealistic request for multiple reasons.
1. Which department (around Christmastime) is going to have to be shortened to pay for toys expansion, and what labor and resources are going to be allocated to pay for this departments expansion.

2. Most buyers for kids buy whatever for their kids, and freight ďrotsĒ in trailers between the weeks of Nov 1 to Dec 1. When Christmas comes around it starts rolling out in time for jolly day.

3. If you knew how the schedules worked at Wal-Mart you would not have mentioned making flexible schedules. We make flexible schedules, what we need is flexible associates. Department Managers work 7 - 4 and if you usually ask them to work nights or weekends they scream havoc 80% of the time, and start calling District Managers and Regionals to complain that they are getting the shaft for having schedule changes.

4. Getting another department manager is damaging to any store in the USA. Your suggesting that the president of Wal-Mart goes before the board of Stockholders (who only ask whatís in it for their pocketbooks) to allow another department manager to go in toys. Letís do the math as it pertains to the bigger picture of things.

1 department manager for toys

40 hours a week at $8.00 an hour = $320

52 weeks a year = $16,640

X that by 3,500 stores (Iím being generous on this one since we are around the 4,000 mark and this does not include outside U.S. stores). This comes to

$58,240,000 million bucks for a department that can make under $2 million a year!

Now with that stated the board of directors would laugh at the president and start finding a new president. However letís say they say yes. This is what will happen. First prices would go up in stores. Associate benefits would be streamlined. Soon Every other department manager in almost every store (Iíd say about 70%) would start complaining that toys has two department managers. Now there is a feud with associates and managers as to how unfair that situation is. Itís doomed to fail right from the start. The buisnessworld begins and ends with the rich stockholders who only want to make more money. Bottom line in any business that is incorporated in the US. If they spend $58 million they are going to want it back quickly. Even Wal-Mart answers to their stockholders.

Also keep in mind that an average run toy department will make a little under 1 million bucks a year. When compared to other departments thatís small time. Many stores will be multiple millions but that is the best run outfits, and they use the same system as the rest, they are just finely tuned. Currently there are about 7 associates in toys (over 200 hours not including bike assemblers and the Department manager) in my store, and they are crammed chore wise. Toys currently has a larger staff and payroll budget than almost every department in any Wal-Mart excluding Electronics, and seasonal. I would say that itís clear that Wal-Mart takes toys quite seriously during this time of the year.


Actually, my mom has been cut twice at WM, once on the end of a zip-tie holding something to a pillar, and once on a shelf edge, both times I told her to go to the customer service desk and they whipped out the first aid kit with alcohol or something to clean the wound and a bandage. A smart idea on their part, it lowers the risk of someone hurting themslves like this and suing the store.

Thatís a nice idea, but reality is this: If a scumbag wants to make up a reason to sue anyone in this world, the scumbag would do so even if we gave them $20 after they cut their finger. Not everybody is without manipulative agendas in this world and each one of us has fallen victim to folks like that. Most of all would you rather try to sue Wal-Mart over busted K-Mart. That's why Wal-Mart is paranoid over such things. Iím glad to hear they took care of your mom though.

Jaff
11-14-2004, 06:29 PM
Response to Kidhuman

That is not a bad idea. Having a manger present in the evenings would help alot. (0% of the time I go into the store after 4 or 5 pm. Employees dont know anyting because each week someone new is there. Maybe, just maybe if a manager saw what went on at night and how many people actually scour that area n the evening things would change.


I really would love if we had such an option, but payroll would mean less profit, and you would have to make sure that the day and night person would have to work together and run things eye to eye. That's very difficult considering inevery store in the U.S. a quarter (minimally) of the store hates the others. I'm sure every one of you work somewhere where someone hates each other because of whatever. If this would work the managers would have to be proffesionals and on target. Still it's a nice idea.

Jaff
11-14-2004, 06:36 PM
Reply to Val Da Car


Summer 2004 DVD release space shrunk down to 2 figures wide 4 deep 4 tall and tow pegs for VOTC and sabers.....

and the movie is due out in less than six months......sounds like Hasbro can't deliver to WM and are getting squeezed out in my store....(see Racine listing for figure counts)

Wal-Mart should get the licensed space (like spider-man) for Star Wars. They will hopefully have every vehicle, 12" and such. In January I am heading to Kansas City to see all the spring displays for Wal-Mart. I should hopefully see the entire SW displays and linups for Wal-Mart then. Last year at January the entire Shrek 2 and Spiderman line was displayed. This January will be the same, so I'll get you the facts then!

Jaff
11-14-2004, 06:41 PM
Response to Dindae


I think ultimately the best thing these stores can do is work in the ability to track case assortments. I know it wouldn't make sense for just star wars but I believe most toys would offer this if they don't already. This way they could make sure that the figures gets spread out or at least if a manager like Jaff who does pay attention can get what he needs. Those manager who don't care one way or the other now won't benefit. Since toys for most of the year is just another department to Wal-Mart and star wars figures is the equivalent to Cheerios. Unfortunately stores like KB can't compete price wise because after there is no more competition in the toy market it will probably get pretty sad.

I only wish there was a way I could track the cases. Thanks to Hasbro I have no room to bring in the Post OTC collection.

Jaff
11-14-2004, 06:50 PM
Response to Jeditricks post


Hasbro claims they worked out a case tracking system that gets the data from the stores to them almost instantly compared to their older pathetically-slow method that took months. However, IMO Hasbro has not really got the system working very well for themselves, and I'm not sure store employees actually even have access to this data yet.

I think Hasbro has a very good system working for themselves. It lets them get rid of all their unwanted junk at the expense of any stores image that carries their product. They are making their bottom line, but after Episode III I doubt many stores will want to tolerate them long especially if they let the store employees see their "data".


Also, WM has been testing out an RFID in-store tracking system to track each and every figure within the store walls (ironically, I believe the COMMtech chips were an early version of the technology they're using), but I suspect the technology will prove to be either too complex or too expensive for most stores to implement (though in the long-run, with proper training and if the system works well, it would help keep the number of lost and stolen items down).

Don't know about this one. Interesting!

Jaff
11-14-2004, 06:55 PM
Jaff...(see my previous post) I believe they got in a huge shipment. There was 3+ cases out today so hopefully they will keep the pegs stocked instead of empty throughout the holidays. Anyway of posting sales numbers from this store? Very curious how they do during the holidays!

And a belatted thanks for your LONG posts Jaff...that was great insight into Wal-Marts inner workings.

Very Important! Tatooine 5-0. I opened all my Post OTC figs, and now I need a barcode for these figs. Can you do me a big favor. When you read this can you list all the Post OTC you have, and their UPC's. I need this info very much. Can you or anyone else oblige me on this one.

Jaff
11-14-2004, 07:04 PM
I just went to the Walmart in Folsom and it looks like they put all their cases out on the floor. I went down the normal aisle and they still had a bunch of VOTC on the pegs. They have 4 pegs dedicated to VOTC. Then they had the normal peg warmers for this store, Bossk, Obi Wan, Leia, General Madine. They have 8 pegs in the aisle dedicated to Basic Figures, OTC and Saga.

So I am turning around and heading out and they have just set up a display in the aisle between the toys and bikes. One side of the display is all OTC figures. 16 pegs FULL of OTC. They were all the Gamorrean Guard wave. There was seriously about 10-15 of each figure. All together there was more than 100 figures on the floor.

I am overjoyed of your find and that the inventory posting for this store is correct. Since I can't check the stores I post I can only write down for you guys what my system tells me so I can do no verifying. Thanks to Tatooine and your post I have some confirmation that my data is accurate, at least as far as I know.

However with your good news comes bad news. I have some new info that I need to confirm tommorrow with the buyers and the Hasbro rep tommorow. Make sure you stop by Monday or Tuesday for your inventory and some BAD news. I don't want to post it before I confirm this info. Just thinking about it upsets me.

Kidhuman
11-14-2004, 08:28 PM
Jsharp21,

About 2 months ago, WM by me got in those displays with the Falcon and Collectors case. It was great. The only downside is those figures that came with them are now pegwarming. No one wanted 20 Bossks or Ig-88's.

JediTricks
11-14-2004, 09:17 PM
This is a moot point really. If I order 3 cases from toy companies, and they are duds, that's it, nothing more nothing less. Iím not going to expand nothing for their duds. However during Christmastime I WILL STOCK UP ON STUFF because by December shipping and supply will be very clogged up (This was noted on my last posting) A company should not change the way they operate because of a dealers incompetance to supply stores. I don't think it is moot because where you might have a case of dishes that can survive being in the back room for 6 months and still be just as sales-productive as the day you got them, toys can be a very time-sensitive release issue the same way a DVD release would be. One month's treasure is the next month's trash with some toy lines, and while the manufacturer does share the blame in that, they are not totally at fault. You yourself said they had department heads running ragged, pulled thisway and that during their normal work hours just to get enough done to survive, that's if they're really dedicated and good at what they do. That may be acceptable for dish towels, but it's not how toy sales work.


I think what you are trying to say above is that managers should be managers. No, what I was saying is that management creates the atmosphere - good or bad - for the employees and customers through the policies they create. You'd have to read my first post in conjunction with your post and my response all in one swoop, otherwise it unravels the further it gets out of context.


Sounds like Duarte just needs some basic merchandising structure. Thatís one store out of 3500+ stores. There are more out there like that one depending on the standards of the Store Manager and District Manager. Actually, it goes for nearly every single SoCal WM I've been to in the last 3 years, at least to some variation of it. WM Panorama City has less junk on the top shelves but dirtier aisles, WM Covina has more stuff on top and has very little space for most major lines and mixes themes on 1 aisle, WM Baldwin Park is a new store that's great in every department EXCEPT for toys where the aisles are narrow and packed high and dank and overcrowded from having very little space... I've only heard the horror stories about the WM in East LA and Valencia, I won't go to either at all.



1. Which department (around Christmastime) is going to have to be shortened to pay for toys expansion, and what labor and resources are going to be allocated to pay for this departments expansion. I guess that would depend on the store. At Covina, it'd be the seasonal department with an aisle and a half dedicated entirely to dusty heaters that nobody's buying since they're ALSO found in the hardware section 1 aisle over, and there's that sad confusing useless space between Bikes & Cosmetics that doesn't seem to have any function at all but is prime real estate. At Duarte, they just recently tore the entire store apart and put it back together again, now with the entire back toy aisle facing the bikes dedicated to dust-gathering products rather than the "hot items" it used to be, and they built 5 new temp aisles between Toys and Pharmacy where it used to be empty floor for large seasonals, they could have simply expanded toys out 1 extra aisle instead of having the whole thing dedicated to ornaments. Panorama City could have put in a new temp aisle by cutting back on the fabric section next door and at the other end have faced most of the baby toys at the baby clothes section next to it, thus giving half an aisle of space to work with rather than that crazy confused endcap they sometimes use over by the water fountain that is nowhere near the toy department and off that store's beaten path.


3. If you knew how the schedules worked at Wal-Mart you would not have mentioned making flexible schedules. We make flexible schedules, what we need is flexible associates. Department Managers work 7 - 4 and if you usually ask them to work nights or weekends they scream havoc 80% of the time, and start calling District Managers and Regionals to complain that they are getting the shaft for having schedule changes. That's not a flexible schedule, that's a total schedule shift. I'm thinking more like having them go 10 to 7 rather than 7 to 4 on some days, thus swinging the shift between day and evening, flexible so that the department managers can work with people who come in that they need to talk to but cannot due to schedule conflicts. There's a lot more flexibility to be had than simply "day shift or night shift", hence the term "flexible".


4. Getting another department manager is damaging to any store in the USA. Your suggesting that the president of Wal-Mart goes before the board of Stockholders (who only ask whatís in it for their pocketbooks) to allow another department manager to go in toys.Sounds to me like the bureaucratic framework is tying those hands. Your math is not taking into account department flexibility, additional seasonal help, or the lost man-hours from having only 1 department manager with hands tied so badly.


Also keep in mind that an average run toy department will make a little under 1 million bucks a year. When compared to other departments thatís small time. Many stores will be multiple millions but that is the best run outfits, and they use the same system as the rest, they are just finely tuned. Currently there are about 7 associates in toys (over 200 hours not including bike assemblers and the Department manager) in my store, and they are crammed chore wise. Toys currently has a larger staff and payroll budget than almost every department in any Wal-Mart excluding Electronics, and seasonal. I would say that itís clear that Wal-Mart takes toys quite seriously during this time of the year. Sounds to me like the WM toy department business model is doomed to failure because the employees are overtaxed and the department is not bringing in enough money to keep it afloat as-is.


Thatís a nice idea, but reality is this: If a scumbag wants to make up a reason to sue anyone in this world, the scumbag would do so even if we gave them $20 after they cut their finger. Not everybody is without manipulative agendas in this world and each one of us has fallen victim to folks like that. Most of all would you rather try to sue Wal-Mart over busted K-Mart. That's why Wal-Mart is paranoid over such things. Iím glad to hear they took care of your mom though.Not everybody who has a legal claim is a "scumbag" though, if you go into Target and your hand gets cut on their display because of their negligence, they don't have you clean it out when you complain, and you get an infection where you end up in the hospital for a week, you'd have a legitimate complaint against Target.



I think Hasbro has a very good system working for themselves. It lets them get rid of all their unwanted junk at the expense of any stores image that carries their product. They are making their bottom line, but after Episode III I doubt many stores will want to tolerate them long especially if they let the store employees see their "data". IMO, it's a terrible system because they could simply optimize case assortments instead of trying to force buyers to "pay" for the expense they put out on a mold that isn't succeeding and they'd show profit rather than tread water in circles while annoying customers and retail partners.


Don't know about this one. Interesting! I read about it in Popular Science and then saw something on the news a few months later. PopSci suggested that the technology (which only would work within the store walls because of the 6' range of transmission) might also be used for checkout purposes, though I'm not that thrilled with the idea of putting more checkers out of jobs - one thing I can usually count on no matter what at WM is that the checkers will be helpful and friendly and do a good job.

Tatooine5-0
11-14-2004, 10:14 PM
Jaff,

Here is the info you requested (luckily I have not had the chance to open my set yet!)

Sly Moore: 76930 85161

Yarua: 76930 85160

Queen Amidala: 76930 85316

Pablo Jill: 76930 85159

Rabe: 76930 85317

They all rang up at $5.88...interesting that a fellow collector found them in another Arizona Wal-Mart store for $4.78.

Let me know if you need any more info!

LTBasker
11-14-2004, 11:20 PM
LTBaskerís
Sapulpa, OK (73) has 78 figs. Just got in a new case here!!!!!

Thanks for the heads-up, I was actually there same day as your post and there was nothing new there. Hope the good ones (if there are any) aren't gone by the time I see it stocked.

I think a good part of that 78 figs are VOTC, two pegs are overflowing with the ANH figures. Then I was looking around the tops of the aisle today and theres even more ANH VOTC on there. :crazed: By the time we get ROTJ VOTC these -will- be vintage figures! :p

Jaff
11-15-2004, 06:19 AM
I don't think it is moot because where you might have a case of dishes that can survive being in the back room for 6 months and still be just as sales-productive as the day you got them, toys can be a very time-sensitive release issue the same way a DVD release would be. One month's treasure is the next month's trash with some toy lines, and while the manufacturer does share the blame in that, they are not totally at fault. You yourself said they had department heads running ragged, pulled thisway and that during their normal work hours just to get enough done to survive, that's if they're really dedicated and good at what they do. That may be acceptable for dish towels, but it's not how toy sales work.

No, what I was saying is that management creates the atmosphere - good or bad - for the employees and customers through the policies they create. You'd have to read my first post in conjunction with your post and my response all in one swoop, otherwise it unravels the further it gets out of context.

Actually, it goes for nearly every single SoCal WM I've been to in the last 3 years, at least to some variation of it. WM Panorama City has less junk on the top shelves but dirtier aisles, WM Covina has more stuff on top and has very little space for most major lines and mixes themes on 1 aisle, WM Baldwin Park is a new store that's great in every department EXCEPT for toys where the aisles are narrow and packed high and dank and overcrowded from having very little space... I've only heard the horror stories about the WM in East LA and Valencia, I won't go to either at all.


I guess that would depend on the store. At Covina, it'd be the seasonal department with an aisle and a half dedicated entirely to dusty heaters that nobody's buying since they're ALSO found in the hardware section 1 aisle over, and there's that sad confusing useless space between Bikes & Cosmetics that doesn't seem to have any function at all but is prime real estate. At Duarte, they just recently tore the entire store apart and put it back together again, now with the entire back toy aisle facing the bikes dedicated to dust-gathering products rather than the "hot items" it used to be, and they built 5 new temp aisles between Toys and Pharmacy where it used to be empty floor for large seasonals, they could have simply expanded toys out 1 extra aisle instead of having the whole thing dedicated to ornaments. Panorama City could have put in a new temp aisle by cutting back on the fabric section next door and at the other end have faced most of the baby toys at the baby clothes section next to it, thus giving half an aisle of space to work with rather than that crazy confused endcap they sometimes use over by the water fountain that is nowhere near the toy department and off that store's beaten path.

That's not a flexible schedule, that's a total schedule shift. I'm thinking more like having them go 10 to 7 rather than 7 to 4 on some days, thus swinging the shift between day and evening, flexible so that the department managers can work with people who come in that they need to talk to but cannot due to schedule conflicts. There's a lot more flexibility to be had than simply "day shift or night shift", hence the term "flexible".

Sounds to me like the bureaucratic framework is tying those hands. Your math is not taking into account department flexibility, additional seasonal help, or the lost man-hours from having only 1 department manager with hands tied so badly.

Sounds to me like the WM toy department business model is doomed to failure because the employees are overtaxed and the department is not bringing in enough money to keep it afloat as-is.

Not everybody who has a legal claim is a "scumbag" though, if you go into Target and your hand gets cut on their display because of their negligence, they don't have you clean it out when you complain, and you get an infection where you end up in the hospital for a week, you'd have a legitimate complaint against Target.


IMO, it's a terrible system because they could simply optimize case assortments instead of trying to force buyers to "pay" for the expense they put out on a mold that isn't succeeding and they'd show profit rather than tread water in circles while annoying customers and retail partners.

I read about it in Popular Science and then saw something on the news a few months later. PopSci suggested that the technology (which only would work within the store walls because of the 6' range of transmission) might also be used for checkout purposes, though I'm not that thrilled with the idea of putting more checkers out of jobs - one thing I can usually count on no matter what at WM is that the checkers will be helpful and friendly and do a good job.

Well I'm going to have to let you have the last words. If you don't want to think out of your box I won't continue to convince you to do so. There is a buisiness world we wish exists and a buisness world that is. That's all I have to say about all this.

dindae
11-15-2004, 08:16 AM
Not everybody who has a legal claim is a "scumbag" though, if you go into Target and your hand gets cut on their display because of their negligence, they don't have you clean it out when you complain, and you get an infection where you end up in the hospital for a week, you'd have a legitimate complaint against Target.

If you get cut and don't have the sense to clean the wound then it is your fault. If you don't know coffee is hot that's your fault. If you sue someone for millions because you lack common sense then your a scumbag. Yes in your example the store would be held responsible but the problem with these lawsuits is that the person doesn't deserve the money but it takes millions to make a company like Target notice a fine. What they should do with this money is give the person proper compensation (lawyer cost, med bills, and normal suffering compensation) and give the rest to the state or federal gov or if that might be considered a conflict of intrest force the plantiff to donate the excess to a charity. If people continue to get rich off of these lawsuits then they will continued to be filed. Even though I think they are dumb if I had a chance to become a millionaire just because I cut my finger and needed to go to the hospital for a couple of days I would. Regardless I would still be a scumbag. I just wouldn't care. :D

Jaff
11-15-2004, 11:47 AM
After finding out that the OTC product on my shelf was Deleted and Non replenishable according to my SMART system, I checked into the fate of the Hasbro 2005 Basic figures. Thanks to Tatooine 5-0 I used his barcodes and found that the POTC product were under their own file (thus totally seperating them from the OTC line). So I called the Hasbro buyer to see what happened with the Post OTC figures in the system. She said the ďPOTCĒ figs are more expensive. Thatís right Hasbro just raised the price of figures again! So hereís what happened from the buyers words:

Hasbro asked the Wal-Mart buyer not to cross-reference the POTC product with the old OTC product. The Wal-Mart buyer did not see the reason to do this since all SW items since 2002 were cross-referenced. What the Hasbro rep did not stress to our buyer was that because they were jacking up the price by a dollar each figure that we needed to delete all the old figs. Last week when I contacted Hasbro they said that all the POTC cases were coming from the orient, (which are now arriving in most of your stores). These cases will ship from California to Maine, so you folks on the western shores will start seeing cases within 7 to 10 days.

So hereís the jivvy:

OTC is an official deleted item for Wal-Mart. It can no longer be ordered. Cases arriving in stores now are what I call ďstraggler casesĒ. Simply put the old stock is being cleaned out of warehouses.

POTC will now cost $5.88 in every Wal-Mart in the United States. The Episode III figures will also cost $5.88, which also includes the Sneak peak figs.

Those of you out there in the past week may be lucky enough to snag a few Post OTC under $5.00. However now that Wal-Mart has caught Hasbro price increase all the figures of Post OTC have now been adjusted to the higher $5.88.

Finally a new mod will be set to phase out OTC and Vintage figs. This will be done at a date not yet disclosed.

As a result I will now begin posting only POTC items as inventory results since the OTC line is deleted and is not linked with the new figs. Please make a note for all of you in the hunting world. Since there is not a new mod stating the new price of these figs some stores yet, some stores might not display the new POTC figs because there is nowhere to display these new price point figures. If they come to my store I will put them on a sidekick. What your stores do will be up to them. Most of the time Department/assistant managers will sit on products that are not yet represented on mods. Had Hasbro communicated their price changing tactics earlier the mods might have all ready been done. Sorry for the bad news.

Star Wars fig just went up $1.00 each from now on!

Jaff
11-15-2004, 11:50 AM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 9 figs on hand. 1 sold since last post.

El Chuxterís
Hemet, CA (1853) has 76 figs. 22 figs sold since last post. Tremendous sales here

JRsharp's
Folsom CA (1760) has 151 OTC figs. 18 sold since last post. There is currently 9 Post OTC in stock at this location.

Kidhuman's
Radford, VA (2762) has 25 figs. 1 fig sold since last post
Christiansburg, VA (1292) has 65 OTC figs. Good news there is 24 Post OTC figs at this location. 24 means 2 unopened cases sitting in there somewhere!

LTBaskerís
Sapulpa, OK (73) has 75 figs. 3 figs sold since last post.

Mastermattís
Brea, CA (2523) has 0 figs. The last 2 just sold out.
LaHabra, CA (3248) has 152 figs. 3 new cases just arrived.

Mina Solo
Durte, CA (2401) has 33 figs. 11 figs sold since last post.

Posty's
Bellingham, WA (2450) shows 60 figs. 2 figs sold since last post.

Roswellsunís
Danbury, CT (3543) shows 8 figs.
New Milford, CT (3546) shows 47 figs.

Tatooine5-0ís
Surprise, AZ (2777) has 152 figs. 8 sold since last post. No Post OTC on inventory.

Turbowarsí
Porter Ranch, CA (2526) has 16 figs.
Panorama City, CA (2568) has 39 figs. Got a new OTC case here.

Val Da Carís
Racine, WI (2668) has 36. 1 figs sold since last post. 2 new cases of Post OTC just arrived at this location. 24 count.
Franklin, WI (1551) has 43 figs. 10 figs sold since last post. 24 Post OTC just arrived at this store too.

dindae
11-15-2004, 12:46 PM
I had heard the price was going up, but I was hoping it would wait until after Ep III. I am going to be sooooooo broke after May. As long as the quality stays at the current level or higher I'm not going to be too upset. The price was $5 when the line started 9 years ago. Don't get me wrong. I'm never happy to have a rate increase but with the line having declining intrest and improving sculpts it is an inevitablity. And while I know that the sales will be strong for Ep III figures if they increase the price after the surge it is more likely that people will stop.

roswellsun
11-15-2004, 07:53 PM
Jaff,
I for one would like to say thanks for this post! It's been very informative and the store updates are excellent...and they're spot on. I only wish my Wal-Mart (Danbury, CT) would actually get more figures. It's a shame they can't keep up with our new local Target. I want to give them my business but the pegs are never full. Even when they get one case in it's not enough to fill the shelves. And when I buy figures, I also buy other items. Oh well, I'll use your suggestions if things don't change after the holiday season.

So what should we expect in terms of ordering after the holidays? Last year they told me there was a freeze on ordering any new toys at all. So as usual the shelves were fairly empty of Star Wars for months on end. Thanks again in advance!

RoswellSun

Kidhuman
11-15-2004, 08:20 PM
THat sounds good to me, will head there in the A.M. Thanks Jaff

JediTricks
11-15-2004, 10:27 PM
And I think you didn't read my polls a little bit ago where I talked about Wal-Mart not carrying 12", deluxe, vehicles, and a bunch of other Hasbro items because they did not take care of us. What Target did was about the same thing we did except we are still sticking to our guns by not carrying unleashed, vehicles, 12", and so on.Something I remembered later last night too late to edit my original post was that WM doesn't seem to have stuck to their guns in this department. WM is carrying vehicles (I see the Falcon in its display every time I go to a store, I think they have the other 2 as well but I don't give 'em a lot of attention), Unleashed, and exclusives (Sams Club Falcon w/ figures, and those 2 carrying cases at WM).


Also keep in mind that an average run toy department will make a little under 1 million bucks a year. When compared to other departments thatís small time. The other thing I thought of relates to this comment. If toys aren't turning enough profit, then the main reason to have the section is as an enticement to bring toy buyers to come in and buy other items while they are there. Keeping the section working for customers means making it work for employees since they are directly the ones making it work for the customers. And a million bucks profit a year per store translates to 4 billion per year for the whole chain, not exactly money to sneeze at.


Well I'm going to have to let you have the last words. If you don't want to think out of your box I won't continue to convince you to do so. There is a buisiness world we wish exists and a buisness world that is. That's all I have to say about all this. Don't be like that, I thought we were having an interesting discussion coming from 2 different viewpoints - you think my thinking isn't outside the box and my opinion is that your thinking is too inside the box, if that's not a recipe for laughs, what is? You don't need to touch on everything I discussed, just riff on whatever you want. I certainly didn't want to cheese you off, that was not my intention at all.


So, new topic, which one is the "sidekick"? Is that the little hangar peg system off the side of the endcap? Those things are almost never used at Azusa for some reason yet always used (in odd areas that make 'em hard to find sometimes) at Duarte.

Figs going up a buck? That doesn't sound good to me, I suspect my collecting will go down just like it did the last time the price went up. I wonder if WM is going to see a loss of sales with the POTC because the price is going up while the packaging looks nearly identical to the OTC figs. Target had this happen much earlier in the year and then fixed it, I suspected it was just a precursor but didn't expect it to become official so soon before Ep 3.



If you get cut and don't have the sense to clean the wound then it is your fault. If you don't know coffee is hot that's your fault. If you sue someone for millions because you lack common sense then your a scumbag. Yes in your example the store would be held responsible but the problem with these lawsuits is that the person doesn't deserve the money but it takes millions to make a company like Target notice a fine. What they should do with this money is give the person proper compensation (lawyer cost, med bills, and normal suffering compensation) and give the rest to the state or federal gov or if that might be considered a conflict of intrest force the plantiff to donate the excess to a charity. If people continue to get rich off of these lawsuits then they will continued to be filed. Even though I think they are dumb if I had a chance to become a millionaire just because I cut my finger and needed to go to the hospital for a couple of days I would. Regardless I would still be a scumbag. I just wouldn't care. :D Dindae, I never said ANYTHING about getting rich, just that in my scenario, the customer would have a legitimate lawsuit. You said they should give the victim legal costs, medical costs, and normal suffering compensation, except for any costs due to lost wages from the incident, that's as much as a realistic legal suit would be asking for.

dindae
11-16-2004, 07:38 AM
Dindae, I never said ANYTHING about getting rich, just that in my scenario, the customer would have a legitimate lawsuit. You said they should give the victim legal costs, medical costs, and normal suffering compensation, except for any costs due to lost wages from the incident, that's as much as a realistic legal suit would be asking for.

True but I don't believe that is who Jaff was aiming the comment at. They also aren't the people who have business making rules to protect those that can't protect themselves.

Jaff
11-16-2004, 09:45 AM
Jaff,
I for one would like to say thanks for this post! It's been very informative and the store updates are excellent...and they're spot on. I only wish my Wal-Mart (Danbury, CT) would actually get more figures. It's a shame they can't keep up with our new local Target. I want to give them my business but the pegs are never full. Even when they get one case in it's not enough to fill the shelves. And when I buy figures, I also buy other items. Oh well, I'll use your suggestions if things don't change after the holiday season.

So what should we expect in terms of ordering after the holidays? Last year they told me there was a freeze on ordering any new toys at all. So as usual the shelves were fairly empty of Star Wars for months on end. Thanks again in advance!

RoswellSun

Well I can't tell the future, but I am pretty good at predicted what Hasbro and retailers do, so I will shoot out a roleplay hypothosis.

Whoever said: "There is a ordering freeze after the holiday" was fairly correct last year. Wal-Mart was facing off with Hasbro, and Hasbro improved their case assortments somewhat, but not to the level they should have. Right now Hasbro is clearly taking that into consideration because they have stopped all production of recent rehash figures like OTC. As of today the only thing Hasbro is shipping out is the Post OTC Episode I and II assortment. This case is lined with nothing but new figs. That is very smart as these will not clog shelves and be in fair abundance (58,000 to Wal-Mart alone) by Christmas. I would bet that by the end of this month Hasbro will halt production on the Post OTC case, this way the shelves can disapate these figs by the time Episode III comes out.

Although Hasbro says they are going to release the Filterpern wave in January they WILL release a few straggling cases to the market right now! This way they will create a demand and collectors will frequently visit the stores and will impulsively buy old figs. Hasbro always uses this standard. You ever wonder why you hear someone found a new case on shelves and you never see it in most stores until two months later. This is what they do to build your hunger for it. In impatience many collectors buy a fig out of boredom while waiting for the new cases. So a case here, and a case there of the Myo wave will appear, but Hasbro will probably release the Myo wave in full force either by the end of this month or the end of December.

When the new year comes around there will be no ordering freeze. It all comes to sales. We all want these cases and there is very few rehashes. The Han will sit on the shelves though! At the beginning of the year we will be craving new stuff but the truth is by the end of January the Myo case (and possible repacked rehash cases) will be all that's available. Come the last week of January stores will be getting cases of the Sneak Peak figures in regal force. These will not be hard to find! February 2nd they will be on shelves officially, but some of you may find them a week before by stores who don't adhere to the street date. These will clog shelves until Episode III.
By March (If not by the last week of January) the post OTC will be either deleted or announced as the new continuing (most likely) line for non Episode III merchandise. Just think of this line as what the green Commtech line was for the Episode I line.

When April 2 comes there really is no way to guarentee Midnight Madness. It's all up to the Managers in a given store if they are going to do it. In a 24 hour Wal-Mart Star wars can go on the shelves at midnight. It will in my store, and I will make a big deal about it. Whether other stores do it depends on whether they take Star Wars seriously (this issue is not debatable, either they will take it seriously or they won't, and there is nothing anyone can do about it). If the management has had good experiances with collectors and they are valued they may also go out of their way to set this up for collectors out there. It's really touch and go, and honestly it is possible that corporate Wal-Mart may mandate a midnight thing for SW. Whether this happens or not is in the air.

Anyways the future of getting new figs looks very promising up to April.

Hopefully after April Hasbro will not have overshiped stores the initial waves so that future waves can't come in the stores because the old stuff is clogging. I'm very curious to see if Hasbro repeats their mistakes that they did for Episode I and the Saga line. We will see then.

bobafrett
11-16-2004, 01:23 PM
Good luck with that. A small suggestion is that foods has allot of freight, so focus on knowing the process of how freight works so that you can convince them that you can work it faster and consistantly than others. That's your bank next to your reputation for being dependable at work.

Well, I didn't get the posistion, so for now I'll be working at our outside warehouse building bikes for the Christmas season. I was told by management that they expect me to apply for any department that comes available. They told me that they just had too many qualified associates apply for that department.

I know that foods gets a lot of freight Jaff, I worked the department for 6 years on overnights. Your descriptions are dead on, especially about the freight hitting trailer oblivion. We are having to store a lot of our stores merchandise at an outside warehouse since our lawn and garden patio has been torn up to make way for a Florida room. Once that gets finished our store will begin to rearrange some of the departments to get it ready for expanded foods. Once that gets completed, the management team believes I should apply for the expanded foods department manager job, if it doesn't fall into the regular foods D.M.'s job.

Kidhuman
11-16-2004, 08:37 PM
Kidhuman's
Radford, VA (2762) has 25 figs. 1 fig sold since last post
Christiansburg, VA (1292) has 65 OTC figs. Good news there is 24 Post OTC figs at this location. 24 means 2 unopened cases sitting in there somewhere!


Hey Jaff,

Thanks for the heads up on the POTC figs. I scored them tjhis morning. Funny thing though it was at Radford and not C-Burg. Either way though I am stoked.

Mr. JabbaJohnL
11-16-2004, 09:21 PM
Hey Jaff, any way you can look up my store? It's in Lafayette, Colorado (I don't know the number).

Tatooine5-0
11-17-2004, 12:11 AM
Did anyone catch the special "Is Wal-Mart good for America" special on PBS tonight? Excellent show...showed the pros and cons of Wal-Mart...not slanted either way. They touched briefly on their distribution centers...how items that are sold are automatically reordered and replenished the next day. Makes you understand how miniscual Star Wars figures are in the grand scheme of things there.

My question to Jaff about this is: Do you have any say so in these so called "price hooks" (the displays in the middle of aisles designed to entice you into a certain department). The example they used was a microwave for $29 and change. The logic was for you to see that and end up buying the more expensive microwave because you know its the lowest price in town (there was disagrement with this however). Just curious if this is something you do in your job?

*Note: This post is in no way meant to "diss" Wal-Mart. I found the show fascinating...along with the Biography of Sam Waltman I just saw again & Jaff's description of the day to day operations of a store makes you appreciate Wal-Mart for how it is run "behind the scenes".

Val Da Car
11-17-2004, 10:21 PM
The two closest WM got in cases today!!!

All OTC cases...Wave 11 (serious rehashes...2 different Vaders, Leia, Gamorrean Guard, Bib Fortuna, Snow troopers, Scout troopers, Greedo)

I picked up a few and met a fellow collector....nice guy....he called himself cricket (I think) ...I look forward to a nice SW collector in the area!!!

FINALLY got a Chewie (VOTC)....my wife like him too....rats.....another Chewie for her..oh well..

Jaff
11-17-2004, 11:24 PM
Well, I didn't get the posistion, so for now I'll be working at our outside warehouse building bikes for the Christmas season. I was told by management that they expect me to apply for any department that comes available. They told me that they just had too many qualified associates apply for that department.

I know that foods gets a lot of freight Jaff, I worked the department for 6 years on overnights. Your descriptions are dead on, especially about the freight hitting trailer oblivion. We are having to store a lot of our stores merchandise at an outside warehouse since our lawn and garden patio has been torn up to make way for a Florida room. Once that gets finished our store will begin to rearrange some of the departments to get it ready for expanded foods. Once that gets completed, the management team believes I should apply for the expanded foods department manager job, if it doesn't fall into the regular foods D.M.'s job.

Sorry to hear that you didn't get the position. Hope you get promoted next time.

Jaff
11-17-2004, 11:28 PM
Quote from Jeditricks

So, new topic, which one is the "sidekick"? Is that the little hangar peg system off the side of the endcap? Those things are almost never used at Azusa for some reason yet always used (in odd areas that make 'em hard to find sometimes) at Duarte.

Sidekicks are Metal cages with pegs in them that are attached to an endcap. They can hold about 40 figs if set up right.

Jaff
11-17-2004, 11:32 PM
Hey Jaff,

Thanks for the heads up on the POTC figs. I scored them tjhis morning. Funny thing though it was at Radford and not C-Burg. Either way though I am stoked.

I am so stoked you found those figs. I only have the Padme and the Sly figure. Hopefully they come to my store soon.

Jaff
11-17-2004, 11:52 PM
Did anyone catch the special "Is Wal-Mart good for America" special on PBS tonight? Excellent show...showed the pros and cons of Wal-Mart...not slanted either way. They touched briefly on their distribution centers...how items that are sold are automatically reordered and replenished the next day. Makes you understand how miniscual Star Wars figures are in the grand scheme of things there.

My question to Jaff about this is: Do you have any say so in these so called "price hooks" (the displays in the middle of aisles designed to entice you into a certain department). The example they used was a microwave for $29 and change. The logic was for you to see that and end up buying the more expensive microwave because you know its the lowest price in town (there was disagrement with this however). Just curious if this is something you do in your job?

*Note: This post is in no way meant to "diss" Wal-Mart. I found the show fascinating...along with the Biography of Sam Waltman I just saw again & Jaff's description of the day to day operations of a store makes you appreciate Wal-Mart for how it is run "behind the scenes".

The "price hooks" you speak of is the endcaps along the entire store. The endcaps, and features are the key of any storeís action alley (this is the main walkways that lead to any department in the store). Every day I have to take part in the building, destruction and placement of these spots, and in fact all managers should be well vested in working on these ďprice hooksĒ. Not only do they grab folks into departments, but they are also prime real estate for tab items, new items, and large ordered items (features). Managers donít really have the total say on what goes on endcaps. The home office usually orders product in feature quantities to be placed in these areas, and managers just shuffle this stuff into open spots that are appropriate to an area. For instance we wouldnít want to put a cosmetic feature in the sporting goods area.

In Star Wars terms management can order product for a feature. I did this last month, and unfortunately I did not get the Gamorrean rehash wave with 1 of each figure in a case. Instead I got what started this post in the first place. Anything that does not move off of a 4-Way or endcap quickly is junk and it gets pulled within a week. I had hoped for good cases and rotation of SW figs to happen when I made the 4-Way, but two weeks ago I had to kill it for Spiderman tab items. Thatís the way the ball bounces in retail sometimes.

LTBasker
11-18-2004, 01:34 AM
LTBaskerís
Sapulpa, OK (73) has 75 figs. 3 figs sold since last post.


Turned out just to be the General wave again, oh well. At least they sell a bit more around here. Now if the other sections like Spider-Man Classics and Marvel Legends could get stocked as often as Star Wars. 'Course..doesn't help the last new case they put out for ML was ML5...and that was a month ago. :bored:

TheCricket
11-18-2004, 08:31 AM
Newbie to the forum...thanks to Val Da Car for pointing me over here. After picking up the Gamorrean Guard wave yesterday, I only need the Scanning Trooper to finish off the OTC set.

A question re: Wal-Mart...I think I've read that Walmart was peeved about Hasbro and quit carrying a number of lines...12", vehicles, etc. Could that change in the future--such as when the Ep III stuff hits retail? Any chance Walmart could pick up the Unleashed line? WM never seems to have any shortage of lightsabers...something of little interest to collecters. A multipack or exclusive at WM would be cool.

Jaff
11-18-2004, 09:19 AM
Newbie to the forum...thanks to Val Da Car for pointing me over here. After picking up the Gamorrean Guard wave yesterday, I only need the Scanning Trooper to finish off the OTC set.

A question re: Wal-Mart...I think I've read that Walmart was peeved about Hasbro and quit carrying a number of lines...12", vehicles, etc. Could that change in the future--such as when the Ep III stuff hits retail? Any chance Walmart could pick up the Unleashed line? WM never seems to have any shortage of lightsabers...something of little interest to collecters. A multipack or exclusive at WM would be cool.

Wal-Mart was peeved about the Christmas season of 2002 where Ephant was nowhere, and Jango Pilots were everywhere. The sales were slowest, and the cases were packed only to get rid of warehouse backstock. Basically they were purposely throwing garbage at the stores and Hasbro announced that they had crossed the line. For the full details of this situation and what occured read the whole thread, and this topic is somewhere around pages 10 - 15.

The Unleashed line can be carried at any store, so can 12", vehicles and so on. However this is totally up to the department manager who runs the area. For instance I can carry the Falcon, or 12" at my store but I won't because not only will it make me vunerable to lectures about destroying the integrity of a mod. It is also a bad idea for me because getting this stuff will hurt my sales. I don't want to give my optional space to duds. I visit my local stores and see the Falcon, and the 12" sitting on shelves for weeks. I won't touch it. The key for me is that I have to make sure I keep in stock what sells and what ROTATES.

As far as the Episode III exclusive posibilities it's really up to Hasbro. I say this with 100% confidence because if Hasbro provides the following guidelines every retailer will want to line up for exclusives. Here's what they need to do:
1. Take their case assortments seriously. When they release the first set of figures they need to ship a bunch of everything. After the initial waves have hit relese the new waves with 8 new figs in a case and just 4 old figs. This will keep new stuff predominant and not cause the old stuff to keep cycling in stores.
2. Watch their production of inventory. This really ties into point 1. If Hasbro makes 60,000 General Grievous figures, and 30,000 Greivous Bodyguard figures it's sure to say that the Greivous Bodyguard will be the rare one. It makes sense to produce twice as much Grievous as the Bodyguard, but too often Hasbro has not watched this in detail. 100,000 Jango Fett's and 20,000 Ephant Mon's is just stupid. Too many times has Hasbro overproduced a fig to overkill. Take the current OTC Han Solo. They made too much of him for reproduction, and now he has appeared in almost every OTC case, and he is still alive with the Post OTC. If they were smart they would have produced other rehash figs in same quantities for collectors. Let's just get down to brass tax and say the collectors are running the sales now. Sure there need to be more Han's, Luke's, and core character especially Darth right now because they make good introduction figs to kids. And Hasbro is seriously going to milk Darth, Chewie, and R2 right now because they need to be seen and familiar for kids during Episode III. But overkill is overkill.
3. They need to get or orders in more efficiently and more productively. Waiting 4 weeks to get in a case stinks, and probably can't be helped, but what can be helped is to guarentee stores that they will get new figs once in awhile. When I order a case of figs I never know what I'm going to get. If it wasn't for me studying case release dates so closely I would never know that I would get new stuff. What Hasbro needs to do is announce for all to see when new cases become available, and when they can be ordered. This way if a store has allot of old stuff they can order on a certain date and not get the same old stuff they have.

If they did this stuff SW would be gold for retailers. Unfortunately Hasbro has used the same system for several years. My thinking is that they need to get back to basics. Get back to the POTJ wave of doing things. When POTJ was around we always found new figs and shelves were usually stocked well. This happened because Hasbro released nothing but new figs almost every case. Rather than me describing how they did it just look at these cases.

August 2000
Collection 1 Assortment 84445 000 F
4 Anakin Skywalker Mechanic
4 Darth Maul Final Duel
4 R2-D2 Naboo Escape

August 2000 to October 2000
Collection 1 Assortment 84445 000 G
4 Obi-Wan Kenobi Jedi
2 Anakin Skywalker Mechanic
4 Darth Maul Final Duel
2 R2-D2 Naboo Escape

August 2000 to October 2000
Collection 2 Assortment 84455 000 0
3 Chewbacca Dejarik Champion
3 Tusken Raider Desert Sniper
2 Battle Droid Security
2 Coruscant Guard
2 Mas Amedda

August 2000 to October 2000
Collection 2 Assortment 84455 000 0
2 Chewbacca Dejarik Champion
2 Tusken Raider Desert Sniper
3 Battle Droid Security
2 Coruscant Guard
3 Mas Amedda

September 2000 to November 2000
Collection 2 Assortment 84455 000 F
2 Boss Nas Gungan Sacred Place
2 Jek Porkins
2 Battle Droid Security
2 Coruscant Guard
1 Gungan Warrior
1 Mas Amedda
1 Tusken Raider Desert Sniper
1 Chewbacca Dejarik Champion

October 2000 to November 2000
Collection 1 Assortment 84445 000 M
3 Princess Leia General
3 Qui-Gon Jinn Mos Espa Disguise
2 Darth Maul Final Duel
2 R2-D2
1 Obi-Wan Kenobi Jedi
1 Anakin Skywalker Mechanic

November 2000 to December 2000
Collection 1 Assortment 84445 000 N
4 Ben (Obi-Wan) Kenobi Jedi Knight
4 Darth Vader Dagobah
1 Princess Leia General
1 Qui-Gon Jinn Mos Espa Disguise
1 Darth Maul Final Duel
1 Anakin Skywalker Mechanic

November 2000 to December 2000
Collection 2 Assortment 84455 000 G
2 Sebulba Boonta Eve Challenge
1 Fode and Beed
2 Tusken Raider Desert Sniper
2 Chewbacca Dejarik Champion
2 Jek Porkins
1 Boss Nass Gungan Sacred Place
1 Battle Droid Security
1 Gungan Warrior

December 2000 to February 2001
Collection 1 Assortment 84445 000 Q
3 Scout Trooper
3 Battle Droid Boomer Damage
3 Han Solo Bespin Escape
1 Ben (Obi-Wan) Kenobi Jedi Knight
1 Darth Vader Dagobah
1 Anakin Skywalker Mechanic

January 2001 to February 2001
Collection 2 Assortment 84455 000 Q
3 Plo Koon
3 IG-88
3 K-3PO
3 Mon Calamari Officer

February 2001 to March 2001
Collection 1 Assortment 84445 000 X
4 Aurra Sing
4 Chewbacca Millenium Falcon Mechanic
4 Leia Organa Bespin Escape

February 2001 to March 2001
Collection 2 Assortment 84455 000 R
3 Queen Amidala Theed Invasion
3 Saesee Tiin
2 Plo Koon
2 IG-88
1 K-3PO
1 Mon Calamari Officer

March 2001 to April 2001
Collection 1 Assortment 84445 000 4
2 Darth Maul Sith Apprentice
3 Chewbacca Millennium Falcon Mechanic
2 Aurra Sing
2 Leia Organa Bespin Escape
1 Scout Trooper
1 Battle Droid Boomer Damage
1 Han Solo Bespin Escape

April 2001 to May 2001
Collection 2 Assortment 84455 000 S
3 Jar Jar Binks Tatooine
3 Lando Calrissian Bespin Escape
3 R2-Q5
3 Tessek

May 2001 to June 2001
2 Obi-Wan Kenobi Cold Weather Gear
2 Qui-Gon Jinn Jedi Training Gear
2 Sandtrooper
2 Chewbacca Millennium Falcon Mechanic
2 Aurra Sing
2 Leia Organa Bespin Escape

May 2001 to June 2001
Collection 1 Assortment 84445 001
4 Darth Maul Sith Apprentice
2 Scout Trooper ďDirtyĒ
1 Obi-Wan Kenobi Cold Weather Gear
2 Qui-Gon Jinn Jedi Training Gear
1 Sandtrooper
1 Chewbacca Millennium Falcon Mechanic
1 Aurra Sing
1 Leia Organa Bespin Escape

June 2001 to September 2001
Collection 2 Assortment 84455 000 S
3 Bespin Security Guard
3 Ellorrs Madak
3 Ketwol
3 Sabe

September 2001 to November 2001
Collection 1 Assortment 84445 000 H
4 Luke Skywalker X-Wing Pilot
3 Han Solo Death Star Escape
4 Darth Vader Emperorís Wrath
1 Sandtrooper


September 2001 to November 2001
Collection 2 Assortment 84445 000 H
3 Shmi Skywalker
3 Obi-Wan Kenobi Jedi Armor
1 Sabe
2 Ketwol
1 Bespin Security Guard
2 Ellorrs Madak

December 2001 to March 2002
Collection 2 Assortment 84455 000
3 Queen Amidala Royal Decoy
3 Rebel Trooper Tantive IV Defender
3 Imperial Officer
3 FX-7

December 2001 to March 2002
Collection 2 Assortment 84455 000
4 Zutton
4 Eeth Koth
1 Rebel Trooper Tantive IV Defender
1 Imperial Officer
1 FX-7
1 Queen Amidala Royal Decoy

March 2002 to April 2002
Collection 2 Assortment 94445 000
4 Bo Shek
4 Teebo
4 R4-M9

Notice how they staggered almost every case assortment, and how short the figures were in production. This made the line both collectible and not impossible to find. You could be guarenteed that when you ordered a case you would usually get new stuff. What happened with this formula. Well Episode II and overproduction ruined the system, and I miss it dearly. So in answer to your question. If hasbro thinks of the market the market will think of them. If not I say let them beg for exclusives and negotiate for folks to carry their stuff.

JediTricks
11-19-2004, 01:23 AM
I suspect part of the reason you don't see POTJ-based case assortments anymore is that Hasbro wiped out the division that was co-managing the line, the west coast division (aka the company formerly known as "Galoob", who designed about half of the figures in the line, which I believe explains why POTJ is so highly-regarded compared to most other modern SW lines).

Tycho
11-19-2004, 01:46 AM
It figures...

Jaff
11-19-2004, 02:17 PM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 8 figs on hand. 1 sold since last post.

El Chuxterís
Hemet, CA (1853) has 67 figs. 9 figs sold since last post.

JRsharp's
Folsom CA (1760) has 142 OTC figs. 9 sold since last post.

Kidhuman's
Radford, VA (2762) has 44 figs. 2 new OTC cases arrived in the past few days. There is 2 POTC figs currently at this location.
Christiansburg, VA (1292) has 92 OTC figs. 3 OTC cases just arrived. There is currently only 1 POTC fig at this location.

LTBaskerís
Sapulpa, OK (73) has 72 figs. 3 figs sold since last post.

Mastermattís
Brea, CA (2523) has -1 figs. Bad inventory here.
LaHabra, CA (3248) has 135 figs. 17 figs sold since last post.

Mina Solo
Durte, CA (2401) has 29 figs. 4 figs sold since last post.

Mr. JabbaJohnLís
Lafayette, CO (1045) has 62 figs.

Posty's
Bellingham, WA (2450) shows 55 figs. 5 figs sold since last post.

Roswellsunís
Danbury, CT (3543) shows 8 figs.
New Milford, CT (3546) shows 45 figs. 2 figs sold since last post.

Tatooine5-0ís
Surprise, AZ (2777) has 135 figs. 17 sold since last post. No Post OTC on inventory.

Turbowarsí
Porter Ranch, CA (2526) has 16 figs.
Panorama City, CA (2568) has 35 figs. 4 figs sold since last post. 1 POTC at this location.

Val Da Carís
Racine, WI (2668) has a whopping 140 figs at this location. 9 cases of OTC arrived since last post. There is currently 12 POTC here as well.
Franklin, WI (1551) has 9 figs. 34 figs sold since last post.

As you can see POTC is selling out cases within 3 days, and backstock of warehouse OTC is pushing out their final shipments. You should see a few stragler OTC cases coming into your stores for about two to three weeks.

A important note for all - VOTC cases are clearing out of the warehouse at this time. I have not recently ordered VOTC, but the Home Office just shipped me 8 cases to clear them out. The wave is the C-3PO/ROTJ waves. So if you missed 3PO watch your local WMís in the next week or two for these figs as well. This may be your last chance to hunt for these as this line is definately a deleted item.

mastermatt24
11-19-2004, 05:24 PM
Brea, CA (2523) has -1 figs. Bad inventory here.


How the heck does that happen? :confused:

Tatooine5-0
11-20-2004, 01:20 AM
Thanks for the update and for explaining how the "hook" items work. After reading your post about not carrying certain items (i.e. OTC Falcon) I wanted to ask you, or anyone else here, what prices are OTC Falcons at your stores? At Targets and TRU's in my area the genrally sell for $49.99...but at my Wal-Mart the are $58.88...I even checked it the other day and its still at that high price. Could this be store error or is Wal-Mart simply charging more for this item all across the board?

Oh and I bought 3 of the 17 sold at my store last week :)

Kidhuman
11-20-2004, 08:27 AM
How the heck does that happen? :confused:

What happens basically is they adjust counts because they can not find merchandise. So when they have 20 figures in the store and cant find 12, they adjust to 8. Then all of a sudden they find the 12, sell it and there you have the -1. :D

TheCricket
11-20-2004, 10:19 AM
Re the Millenium Falcon...I've seen all kinds of different prices on the Falcon at Walmart. Some near $50, some at the $58.88, and some under $50--maybe to price-match a sale at Target or elsewhere. I bought mine at Sam's with the 6 figures included.

A question about inventory...are Walmarts that recently got POTC cases in stock likely to put them on the pegs as soon as there's room? Or will they hold them until after/around Thanksgiving for the big rush?

DarthChuckMc
11-20-2004, 10:28 AM
The MF is $38.88 at TARGET right now.....It's on Temporary Price Cut until the 20th. It was $42.99, but since they screwed up the description in the BIG TOY BOOK, incorrectly stating it comes with 2 figures, TARGET dropped the price another $6.

The Wal*Mart's in my area keep getting the same crap........

3x Bespin Leia
3x Han AT-ST
3x General Madine
3x Lando General

and

2x Bib Fortuna
2x Gammoeran Guard
2x Leia Slave
3x Vader Death Star
3x Vader Hoth

These are just flooding the pegs, and no post-OTCs are in sight.

I have a DPCI for NEW figures at TARGET, but our DCs don't have any On Hand yet.

DarthChuckMc
11-20-2004, 10:33 AM
Oh yeah,...

I snagged a peg tag from one of the 5 Wal*Mart's I went to last night looking for post-OTC.

Here's the info from the tag.

SW 2005 BASIC FIGURE
$5.88
SW 2005 BASIC FIGURE
40000780790 11/11/04
GO BARCODE
85172 000780790

Jaff
11-20-2004, 07:42 PM
How the heck does that happen? :confused:

The basic answer to why this happens is "disorginization".

Here's a basic (one of many reason) examples. I get in a new case of figures. I work my pallets but miss the case of new SW figures. These figures are thrown in my bin or on a trailer. When a customer comes to me asking for them I can't seem to find them because either the box is burried, or it has fell to the rear of my bin. I tell them sorry I have none even though I show tell. When my manager comes around they say "What is this out, and why isn't it on order!" I am baffled and decide that since I can't find them I will change their onhand to zero, because they are not in my store! So I order more, and one day while an associate is cleaning out my bin they stock the figs. Know when the fig rings out on the register the computer will log a sale against 0, which means after the item sold my onhand is -1 for the one I sold. The department manager will repair this by my next post and your onhand should be 0 or above depending on how accurately the post their finds. If this situation is not handled seriously the negative onhands will just happen all the time.

Sometimes negative onhands are caused by boxes that are shipped but never logged into a stores system. They are at the store, but never recieved on the computer. This equals negative onhands. There are many other ways negatives can happen but this is pretty much the main reasons it happens. It all stems from lack of attention or disorginization.

Jaff
11-20-2004, 07:45 PM
Thanks for the update and for explaining how the "hook" items work. After reading your post about not carrying certain items (i.e. OTC Falcon) I wanted to ask you, or anyone else here, what prices are OTC Falcons at your stores? At Targets and TRU's in my area the genrally sell for $49.99...but at my Wal-Mart the are $58.88...I even checked it the other day and its still at that high price. Could this be store error or is Wal-Mart simply charging more for this item all across the board?

Oh and I bought 3 of the 17 sold at my store last week :)

I'm afraid I never got the falcon at my store. It was a dead product to me since Toys R us is not far from me. Although we would be cheaper I did not want to take the risk of loosing sales and space on such an item. Your $58.88 might be a store error. Mention it to the department manager, and see what they say.

Kidhuman
11-20-2004, 08:24 PM
The basic answer to why this happens is "disorginization".

Here's a basic (one of many reason) examples. I get in a new case of figures. I work my pallets but miss the case of new SW figures. These figures are thrown in my bin or on a trailer. When a customer comes to me asking for them I can't seem to find them because either the box is burried, or it has fell to the rear of my bin. I tell them sorry I have none even though I show tell. When my manager comes around they say "What is this out, and why isn't it on order!" I am baffled and decide that since I can't find them I will change their onhand to zero, because they are not in my store! So I order more, and one day while an associate is cleaning out my bin they stock the figs. Know when the fig rings out on the register the computer will log a sale against 0, which means after the item sold my onhand is -1 for the one I sold. The department manager will repair this by my next post and your onhand should be 0 or above depending on how accurately the post their finds. If this situation is not handled seriously the negative onhands will just happen all the time.

Sometimes negative onhands are caused by boxes that are shipped but never logged into a stores system. They are at the store, but never recieved on the computer. This equals negative onhands. There are many other ways negatives can happen but this is pretty much the main reasons it happens. It all stems from lack of attention or disorginization.


You forgot theft too Jaff. I know it doesnt affect it that much, but it helps ad to the equation.

Jaff
11-20-2004, 09:24 PM
You forgot theft too Jaff. I know it doesnt affect it that much, but it helps ad to the equation.

Actually I forgot about a dozen more reasons! Kidhuman is right though. Theft sure hurts onhands too if not discovered and Claim'ed out of the store!

Jaff
11-20-2004, 09:34 PM
Re the Millenium Falcon...I've seen all kinds of different prices on the Falcon at Walmart. Some near $50, some at the $58.88, and some under $50--maybe to price-match a sale at Target or elsewhere. I bought mine at Sam's with the 6 figures included.

A question about inventory...are Walmarts that recently got POTC cases in stock likely to put them on the pegs as soon as there's room? Or will they hold them until after/around Thanksgiving for the big rush?

This is really a good question, and a tough one. If my store had got POTC cases (which it hasn't yet) I would put them out on a sidekick immediately, however some stores would rather hold this item for it's mod change, or until there is space. Since most of the stores out there have just 4 showings of OTC blister figures the OTC inventory would have to be sold out before they put it out. However allot of managers out there, and any of you who bought POTC might be able to attest to, don't really know about the price change. They are probably opening the box and seeing Star Wars figures. With that said they throw them on the shelves with whatever SW stuff they have thinking that they are just like the rest. Hasbro did their price change so fast that literally no Wal-Mart associate really relizes it. As for me I cannot place POTC with my OTC stuff because of two reasons.

1. I know the new price change so it will be labeled and seperated from the OTC home.
2. I don't have any space by OTC. I'm stacked with OTC, and vintage figs from ROTJ and Empire. I have to wait for my stuff to sell down before I can get some space.

I really can't answer your question because it really depends on the individual managing the department, not to mention the associates too. I suggest you play it safe and check out the sidekicks in your local toy department as well as the sidecounter where the rest of your SW figs are at.

Kidhuman
11-20-2004, 09:58 PM
However allot of managers out there, and any of you who bought POTC might be able to attest to, don't really know about the price change. .


I can attest to that. The POTC figures were thrown on the same pegs. And because of their error in doing that I saved 5 bucks when I purchased all 5 figures. They rang up at 5.88 put the pegs said 4.77 so that was my price.

mastermatt24
11-20-2004, 10:22 PM
Thanks for the info on the -1 stuff guys. Just got back from seeing the Incredibles and guess what... No E3 trailer!! I was mad so my friend and I snuck into another movie that was starting and sat through all the previews and still nothing.. Does anyone know why they stopped showing it?? (Sorry for getting off topic)

LTBasker
11-20-2004, 10:41 PM
So why are the POTC being priced at $5.88? If the ROTS stuff is going to be $5.88...ouch.

Kidhuman
11-20-2004, 10:46 PM
Its a transition wave, :D

Mr. JabbaJohnL
11-21-2004, 10:41 AM
Thanks for the info on the -1 stuff guys. Just got back from seeing the Incredibles and guess what... No E3 trailer!! I was mad so my friend and I snuck into another movie that was starting and sat through all the previews and still nothing.. Does anyone know why they stopped showing it?? (Sorry for getting off topic)
Some theaters had to pick and choose which trailers to show, not all of them will have ROTS. There's several threads about the trailer in the appropriate sections so you may want to look on those for more info.

Also, there's been several announcements about POTC and ROTS stuff being $5.88. I honestly don't think it's that horrible, after all, that's what the price of the initial Saga/AOTC stuff was.

JediTricks
11-21-2004, 05:15 PM
I wanted to ask you, or anyone else here, what prices are OTC Falcons at your stores? At Targets and TRU's in my area the genrally sell for $49.99...but at my Wal-Mart the are $58.88...I even checked it the other day and its still at that high price. Could this be store error or is Wal-Mart simply charging more for this item all across the board? At my TRUs, the first store in my area that got the Falcon, they're $54.99. At Target, the second chain to get 'em, they're usually $49.99 (though right now they're either $5 or $10 off there, I don't remember which). At 3 different WMs, the last chain in my area to stock the Falcon, they're always $58.88 like you said. I suspect this stems from WM's price getting confused with their Sam's Club-exclusive OTC Falcon with figures, but maybe it's just that they are charging more.



Your $58.88 might be a store error. Mention it to the department manager, and see what they say. As I mentioned a minute ago, all 3 of the WMs I've been to recently have the Falcon for that price (I even scanned one to be sure), and strangely, 2 of the 3 have had them on a center-of-the-aisle display with a big happy sign showing the $58 price as if it's a deal or something. I'd ask the dept manager, but as I don't get to WMs during early day hours, I have never seen one in person.



Does anyone know why they stopped showing it?? They didn't stop showing it, it's just that some chains aren't putting it with some movies. Supposedly, they're shipping extra trailers out to theaters right now so they'll be shown with even more movies for Thanksgiving.

mastermatt24
11-21-2004, 05:21 PM
Thanks for the info John and JT.

Jaff
11-23-2004, 04:43 PM
Thanks for the info on the -1 stuff guys. Just got back from seeing the Incredibles and guess what... No E3 trailer!! I was mad so my friend and I snuck into another movie that was starting and sat through all the previews and still nothing.. Does anyone know why they stopped showing it?? (Sorry for getting off topic)

As funny as it is I used to be a manager in a movie theater before my retail and video store days. The Episode III trailer came "attatched" with the Incredibles film. Studios usually do this and Disney was paid to stick this trailer with their film. It's just another way studios make more money off each other. Anyways it could be the projectionist just snipped the trailer off when they were building the 4 reels of the film. When building they usually do it backwards. They have to always cut off the attatched trailers because the cinema logo has to be put on just before the film starts. The people building the film will usually pick out the trailers they want, or the manager will do it for them. Summer is a long ways away and in some theaters managers like to put on trailers that are only 3 months from release to promote better recognition for new films comming. Some people just think that SW doesn't need any publicity, and puts on other trailers. Like retail they decide what they do right, right, wrong or indifferent, and there are tons of other reasons why the trailer went into oblivion. I will bet you that the trailer in your theater is still sitting in the trailer cabinet in the building area.

Jaff
11-23-2004, 04:48 PM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 8 figs on hand. .

El Chuxterís
Hemet, CA (1853) has 58 figs. 9 figs sold since last post.

JRsharp's
Folsom CA (1760) has 114 OTC figs. 28 sold since last post.

Kidhuman's
Radford, VA (2762) has 49 figs. All POTC figs have sold out at this location since last post.
Christiansburg, VA (1292) has 72 OTC figs. 20 OTC sold since last post and the POTC has also sold out since last post.

LTBaskerís
Sapulpa, OK (73) has Onhand errors. The computer says -1, but last post had 72 figs.

Mastermattís
Brea, CA (2523) has -1 figs. They are not fixing their inventory issues at this store.
LaHabra, CA (3248) has 116 figs. 19 figs sold since last post.

Mina Solo
Durte, CA (2401) has 22 figs. 7 figs sold since last post.

Mr. JabbaJohnLís
Lafayette, CO (1045) has 57 figs. 5 figs sold since last post

Posty's
Bellingham, WA (2450) shows 160 figs. 100 figs just arrived at this store!!!!! 24 POTC has also just arrived. Get over there and check it out Posty.

Roswellsunís
Danbury, CT (3543) shows 7 figs. 1 fig sold since last post
New Milford, CT (3546) shows 43 figs. 2 figs sold since last post.

Tatooine5-0ís
Surprise, AZ (2777) has 127 figs. 8 sold since last post.

Turbowarsí
Porter Ranch, CA (2526) has 15 figs. 1 fig sold since last post
Panorama City, CA (2568) has 32 figs. 3 figs sold since last post. 1 POTC at this location.

Val Da Carís
Racine, WI (2668) has a whopping 132 figs at this location. 8 OTC sold since last post. There is currently 12 POTC here which they are holding since last post.

By the way can anyone inform us on the post if they happen to find the Myo wave at any of their local WM's. I would like to know if these are in circulation at the warehouse yet. I am betting that they will start to hit retail within the next three weeks, if they're not out there allready. I would like to hear it from you folks not from a friend of a friend who was a reliable source that you knew once.

jrsharp21
11-23-2004, 11:14 PM
JRsharp's
Folsom CA (1760) has 114 OTC figs. 28 sold since last post.
I went to this Walmart today and the figures are not there anymore. Two weeks ago they had the figures on a display in the middle of a walkway and also on the pegs. Now that aisle display has disapeared and only the pegs have figures. What happened to the other 80 or so figs?

Jaff
11-24-2004, 01:15 PM
I went to this Walmart today and the figures are not there anymore. Two weeks ago they had the figures on a display in the middle of a walkway and also on the pegs. Now that aisle display has disapeared and only the pegs have figures. What happened to the other 80 or so figs?

I know exactly what happened to them. They were put in the bins or on trailers. Being Black Friday any feature that is not on the large tab that is hitting this week has to go whether it sells good or not. This is the highest freight shipping week of the year and not all the stuff in the store can be displayed so they have to pull some stuff. Your SW display should return within a week or so after the tab/blitz product has thinned out. This is normal for this time of year.

TheCricket
11-24-2004, 02:37 PM
I can attest to the stores in my area getting tons of VOTC. Many places had so many vintage figures on the shelf that they had displaced the OTC. One store had seven pegs of VOTC, one peg of OTC with a single Bossk figure. Saw tons of Stormtroopers, no C3PO.

Still no POTC, or any sign that the price will go to $5.88 and they'll be stocked on/before Blank Friday. I suppose that could change overnight Thursday.

Jaff
11-24-2004, 05:46 PM
I seriously doubt that any Wal-Marts will be getting in any POTC figures before Black friday. During this week mainly tab items will ship. That is items that will appear in the flyer you get this week. Pos items will also be ordered, but new items like POTC that have new barcodes and such will be frozen so we can focus on tab items. Next week the stores will be recovering from this week. On friday alone most Wal-Marts in the US will make over 1/2 a million dollars worth of merchandise which is mainly tab items. My store alone got in over 1500 $29 DVD players that will sell within 4 hours. So naturally POTC is the farthest thing from their mind this and next week. I would expect to hear of new mod changes by the end of two weeks concerning the POTC stuff. I'll keep you informed.

Mad Slanted Powers
11-24-2004, 09:51 PM
Posty's
Bellingham, WA (2450) shows 160 figs. 100 figs just arrived at this store!!!!! 24 POTC has also just arrived. Get over there and check it out Posty.


I decided not to make a special trip across town last night but went there after work today. Pegs are crammed with OTC, but mostly Lando General, Madine, Han AT-ST and Bespin Leia. Tons of VOTC but I actually saw some Yodas and Landos in addition to the tons of ANH figs. No sign of the POTC. As you say, with the whole Friday thing going down, not a priority, especially with the pegs full of OTC and no display set up for the new pricing.

I went to Target as well. Been getting older figures there lately. A HOF case a couple weeks ago and now early 2004 figs.

Simdog
11-25-2004, 07:20 AM
Jaff,
What do you know about the arrival of the cartoon figures? Won't they be coming to all retailers this time? Have you heard anything about them coming to Walmarts? If so, when?

Jaff
11-25-2004, 08:40 AM
Unfortunately I have heard no confirmation that we will be carrying any of the January Grievous assortments of the Animated figs. We have no UPC listings of this line either. When I last spoke to the buyer she only stated that we were getting the MYO, and the sneak peak wave before Episode III figures. However this could change. In January I will be attending the Wal-Mart Spring set convention and I will see the entire Episode III line then, as well as the displays that Hasbro is planning. So if we are going to carry anything besides the core figure line I will deffinately know for certain then.

Kidhuman
11-25-2004, 12:14 PM
Take plenty of pics Jaff, show us all the figures.

Jaff
11-27-2004, 04:23 PM
Todayís inventory results are as follows:

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 6 figs on hand. 2 Sold since last post.

El Chuxterís
Hemet, CA (1853) has 53 figs. 5 figs sold since last post.

JRsharp's
Folsom CA (1760) has 105 OTC figs. 6 sold since last post.

Kidhuman's
Radford, VA (2762) has 48 figs.
Christiansburg, VA (1292) has 126 OTC figs. New cases of OTC just arrived
LTBaskerís
Sapulpa, OK (73) has 71 figs.

Mastermattís
Brea, CA (2523) has -1 figs. Same mess since last posts.
LaHabra, CA (3248) has 113 figs. 3 figs sold since last post.

Mina Solo
Durte, CA (2401) has 22 figs.

Mr. JabbaJohnLís
Lafayette, CO (1045) has 55 figs.

Posty's
Bellingham, WA (2450) shows 157 figs. 24 POTC is still in the stores inventory so they have not made it to the shelves yet. Because they arrived black friday week they are probably buried. I would say check this store out on tue or wed morning to see if they are clearing out trailers. Chances are they might show up on the shelves by then.

Roswellsunís
Danbury, CT (3543) shows 6 figs. 1 fig sold since last post
New Milford, CT (3546) shows 43 figs.

Tatooine5-0ís
Surprise, AZ (2777) has 125 figs. 2 sold since last post.

Turbowarsí
Porter Ranch, CA (2526) has 14 figs. 1 fig sold since last post
Panorama City, CA (2568) has 30 figs. 2 figs sold since last post.

Val Da Carís
Racine, WI (2668) has a whopping 126 figs at this location. 12 POTC here which they are holding since last post.

LTBasker
11-27-2004, 06:15 PM
LTBaskerís
Sapulpa, OK (73) has 71 figs.

And they're not going anywhere. They've been full up with the Generals, ANH VOTC and the blue card/gold band rereleases of Aayla and Bariss. I'm not seeing new figures for awhile...not a single place to put them. :cry:

Btw Jaff, are those carry cases still shipping? I haven't seen any fresh stock in awhile and they seem to be dwindling pretty fast...

Veers
11-27-2004, 07:29 PM
That Crix Madine wave is everywhere.

Kidhuman
11-27-2004, 07:55 PM
Btw Jaff, are those carry cases still shipping? I haven't seen any fresh stock in awhile and they seem to be dwindling pretty fast...


I think they stopped shipping them. Havent seen any put out since the intial ones. They were exclusives and prolly in limited supply

jrsharp21
11-27-2004, 11:27 PM
Jaff,


If you don't mind, can I add two more stores to my report:

Wal-Mart Store #1988
Roseville, CA 95678

Wal-Mart Store #1881
Antelope, CA 95843

Thanks!

Tatooine5-0
11-27-2004, 11:36 PM
Lets be thankful he posts these inventory results at all!

My wierd find this week at the Surprise store was that there was 5 pegs CRAMMED full of AOTC Galactic Heroes. Nearly 2 pegs were Yoda/Clone packs! Glad to see someone bought 2 figures from here!

Jaff...how was your "Black Friday"? Hope the areas you were in charge of did well!

roswellsun
11-28-2004, 08:07 AM
Jaff,
How was Black Friday? Did some of your peg-warmers sell? I stopped by my local Wal-Mart and they received no new figures at all. I know you said Star Wars and POTC were not Wal-Mart's focus but aren't the special sale items used to entice customers into buying other products on the shelves? And what if those items aren't full? I know when my dad was a store manager if the shelves were empty at important times heads would role. Is there anyone from Wal-Mart who walks the store beforehand and asks dept. managers why the shelves are empty? I am really suprised that a store can be this empty of Star Wars on such a busy shopping day! I attached a picture of the sad situation from Friday.
Thanks again for the reports,
RoswellSun

Jaff
11-28-2004, 12:37 PM
Jaff,


If you don't mind, can I add two more stores to my report:

Wal-Mart Store #1988
Roseville, CA 95678

Wal-Mart Store #1881
Antelope, CA 95843

Thanks!

Noted on my list!

Jaff
11-28-2004, 12:41 PM
Jaff...how was your "Black Friday"? Hope the areas you were in charge of did well!

It was nuts. The store made 1/2 a million dollars by 2 PM. We only sold 3 of my OTC. I got nothing but pegwarmers, so I cannot even attempt to order any more POTC if I could.

Jaff
11-28-2004, 12:53 PM
Jaff,
How was Black Friday? Did some of your peg-warmers sell? I stopped by my local Wal-Mart and they received no new figures at all. I know you said Star Wars and POTC were not Wal-Mart's focus but aren't the special sale items used to entice customers into buying other products on the shelves? And what if those items aren't full? I know when my dad was a store manager if the shelves were empty at important times heads would role. Is there anyone from Wal-Mart who walks the store beforehand and asks dept. managers why the shelves are empty? I am really suprised that a store can be this empty of Star Wars on such a busy shopping day! I attached a picture of the sad situation from Friday.
Thanks again for the reports,
RoswellSun

During Blitz the feature and tab items are special bulk buys that stores make and push to get the stuff out. The focus is on special sale items because if your stuck with them after tab there is nowhere for this stuff to be put. It is a big plus to push the normal items, and tab is used to "hook" people in buying other stuff. But essentially getting rid of tab is the main mission.

As for touring the store it is vital that Assistants, Co's and Store Managers to make sure outs are dealt with daily. Unfortunately not all stores do tours on a regular basis. Also communication and follow up are reguarly a problem. I would say in your store pictured that such a site is unacceptable. However the OTC is a deleted item, and they can't get more. Also right now they can't order the POTC because of Christmas freight. Does this store show a onhand in my posts. If it does have onhands than the assistant and department manager of this empty holed area needs to be taught how to fill their shelves. But the current situation of getting new SW stuff can excuse them of this site if they have none in inventory.

TheCricket
11-28-2004, 02:48 PM
In another thread, I read something about a collector waiting for stuff to go on clearance at Target. I don't remember ever seeing SW stuff on clearance anywhere...not in the TRU 50%-off sale, and not to get rid of 1- and 2-year-old Saga figures.

Would there be a greater chance of seeing stuff put on clearance since OTC is cancelled, same with VOTC, and the price is going up on POTC and EpIII figs?

Tatooine5-0
11-28-2004, 04:38 PM
Cricket...I read that thread as well...the thing with Target is that they clearance just about anything that is no longer being produced...generally happens just before or right after Christmas. As Jaff stated, the OTC & VOTC are "dead products". You can also include Saga figures as dead products as well. Go check your local Target in a couple weeks...a couple things are sure to & possibly will happen...

Some Legos sets (not just Star Wars), will go on clearance...
Saga/OTC figures will either go on clearance or go up in price to $5.99...
VOTC will probably be cleared out as well...

This is something that Target just does. They heavily clear stuff out. From my understanding Wal-Marts clear stuff out on a store to store basis. (Jaff can hopefully clear this up).

The Target clearance usually goes like this...

A few days before Christmas until about New Years...25% off...
The next week...50% off...
The next...75% off..
Finally 90% off...anything left over then gets donated to Goodwill.

I got a few CloneTrooper 3-packs for $3.00 or so last year during their Spring clean out. I never wait to get anything because Star Wars stuff usually goes fast (saw a guy once buy 2 shopping carts full of Episode 1 12" figures)...that same year though I hid 2 Ep. 1 Battle Driods in November in anticipation of this (the pegs at this store were full of them) went back and found them in late January and got them for $.90 each.

Sorry to get off topic...Jaff, anyway to add a Galactic Heroes count to my store for this one week only? Went back today and only 3 sets of the approx. 40+ sets were left! Just curious to see if these were sold or put back in the back.

Tatooine 5-0

JediTricks
11-28-2004, 07:45 PM
I think they stopped shipping them. Havent seen any put out since the intial ones. They were exclusives and prolly in limited supplyThe initial ones in my area went on clearance only weeks after they first showed up. Hasbro reported initially that they were going to continue shipping these cases to WM and periodically swap out the figures with others, but so far I haven't seen even a hint that this is happening.



This is something that Target just does. They heavily clear stuff out. From my understanding Wal-Marts clear stuff out on a store to store basis. (Jaff can hopefully clear this up). I can confirm this is the situation with WMs, I've talked with managers about this in the past, and we heard a while back in the forums that WM toy department managers have a clearance "budget" which rolls over every Friday (IIRC).

Target clearances also can vary from store to store, though you'll generally find that if an item is on clearance at 1 Target, it'll be on clearance at another even if it's a different clearance price. January '04 was really really good to me for Target clearances, got a $70 Lego AT-TE for under $15, a few SW and Clone Wars figs for under $1.50, $50 Unicron for $22, and $50 (or was it $60 originally?) 12" Leia w/ Speederbike for $12.

DarthChuckMc
11-28-2004, 09:04 PM
Jaff,
Even though I work for "the enemy", would you still add a few Wal*Mart's to your list for me?

Unfortunately, I don't have the same system set up at TARGET as you guys do, or I'd start a "Words from TARGET" thread.

I can do a "Merchandise Locate" at any register, and basically do the same thing you are doing, but ANYBODY that shops at TARGET can do that on there own.

Just go to any register, or Guest Services. Ask them if they can search for an item. Give them the DPCI (for SAGA/OTC the # is 087-06-0758). They can tell you how many the store you are standing in has ON HAND. If the store has 0, they can "Search Other Stores", and it will list all the stores in their district that HAVE figures, and how many each store has.

oh yeah....the reason I started typing.....

The stores I'd like to add to your list are:

1. Clermont, FL 34711 #5299
2. Ocoee, FL 34761 #942
3. Mount Dora, FL 32757 #705

BTW, did the info I posted about the post-OTC figures help any? I'm sure it has some sort of item number (like TARGET DPCIs).

Jaff
11-29-2004, 02:41 PM
In another thread, I read something about a collector waiting for stuff to go on clearance at Target. I don't remember ever seeing SW stuff on clearance anywhere...not in the TRU 50%-off sale, and not to get rid of 1- and 2-year-old Saga figures.

Would there be a greater chance of seeing stuff put on clearance since OTC is cancelled, same with VOTC, and the price is going up on POTC and EpIII figs?

Definately!!!! When the new mod drops changing SW to a new UPC (I'm guessing first week of January all OTC needs to go in a clearance isle. They should go down about 10% in an effort to get them out of the isle before Spring set. Some stores may not do this though, and leave the OTC with the POTC since they look the same. The VOTC will be clearanced out for certain! Just wait till after Christmas.

Jaff
11-29-2004, 03:10 PM
And they're not going anywhere. They've been full up with the Generals, ANH VOTC and the blue card/gold band rereleases of Aayla and Bariss. I'm not seeing new figures for awhile...not a single place to put them. :cry:

Btw Jaff, are those carry cases still shipping? I haven't seen any fresh stock in awhile and they seem to be dwindling pretty fast...

Sorry I have not answered this one sooner. All the carrying cases are done and gone. Everything we had shipped out and that included the DVD three packs too.

Jaff
11-29-2004, 03:32 PM
Quote from Tatooine 5-O

This is something that Target just does. They heavily clear stuff out. From my understanding Wal-Marts clear stuff out on a store to store basis. (Jaff can hopefully clear this up).

All Wal-Marts get price downloads daily from Home office for clearance and such. However when stores start marking down stuff in clearance isles it is the stores that decide what and how much they will mark something down. For instance one store could have a Episode I Jar Jar 12" marked down to $11 while a store down the street will have one marked down to $9.

No toy department manager has a budget for markdowns. Here's how it works. The store has a monthly budget based on sales and payroll. If I'm working good payroll, and sales are good I might have about $10,000 that I can markdown that month. I don't want to use all of it because each dollar that I use in my budget goes against my monthly P & L (bassically my monthly profit for the store). At the first of the month people know I might have markdown dollars and will ask: Can I have $500 in markdowns. If I say yes then they will be able to minus $500 off the pricetags of whatever they choose. This may seem like much, but for some departments like lawn and garden it's nothing. Say I have 10 $275 grills that are not selling. Say I want to mark them all down to $250. Well that means I need to spend $250 just for those 10 items. Some departments like toys, and seasonal will get $1,000, but they need to use restraint when spending markdown dollars because the less they mark down the more money the store will make in the longrun. Just understand that no department manager has no control over what they get. The only control they have is how they use what they get. They may need to put 200 pieces on clearance. They might choose to markdown 100 pieces big time, or mark everything down small. A real department manager will evaluate what sells the best in their department and mark down accordingly. Lets say G.I. Joe 12" does not sell in my store, but transformers do. Let's say that both these items cost $19.99. Well since transformers sell good usually I will only mark $2.00 off the transformers and mark off $5.00 from the G.I. Joes. Also if I only have a few Joes I will mark them down even more to get rid of them. If I have 10 cases of Joes I might mark it down only $4.00, and then lower it again $2.00 or $3.00 next month so I can clear out other stuff. Just think about the two rules. 1. How much space will the markdowns open up? 2. Will the item sell without being marked down. That's how they should make their decisions. Stores stuck with lots of pegwarmers will be more apt to markdown SW stuff than stores that have good sales history with SW.

aceguide
12-01-2004, 07:43 AM
I undestand that stores have obligations to sell merchandise without taking a hit.

However...

My local TRU has TWO FULL PEGS of POTJ Zuttons! As I check this store every week or two I can tell you not one of the Suttons has sold. This is only part of the problem as they have THREE FULL PEGS of early saga. These arene't selling either.

Then there are TWO FULL PEGS of VOTC Han's. The two or three remaining pegs are EMPTY!! I guarantee that these have OTC figs for a minute or two, and then are clear for the remainder of the time.

Why have they not drastically marked down he Zuttons or the Saga. When the marked down the deluxe POTJ Anaman and Slave Leia they were gone within a couple weeks. It seems like there's more money to be made in puching lots of new product then letting stale figs die a Sarlac death on the pegs as they are passed by for thousands of years.

tgr3328
12-01-2004, 08:35 AM
At least your TRU has a little bit of variety. My Walmart has thirty Zam Wesells and nothing else!

Jaff
12-01-2004, 01:31 PM
Todayís inventory results are as follows:

Darth Chuck
Clermont, FL (5299) has 119 figs.
Ocoee, FL (942) has 158 figs and 24 POTC figs.
Mount Dora, FL (705) has 166 figs.

Darthzirock's
Gastonia, NC 3000 E Franklin (1385) has 6 figs on hand.

El Chuxterís
Hemet, CA (1853) has 40 figs. 13 figs sold since last post.

JRsharp's
Folsom CA (1760) has 85 OTC figs. 20 sold since last post.
Roseville, CA (1988) has 121 figs.
Antelope, CA (1881) has 51 figs.

Kidhuman's
Radford, VA (2762) has 41 figs. 7 sold since last post
Christiansburg, VA (1292) has 118 OTC figs. 8 sold since last post

LTBaskerís
Sapulpa, OK (73) has 94 figs. 2 OTC cases just arrived.

Mastermattís
Brea, CA (2523) has -1 figs. Same mess since last posts.
LaHabra, CA (3248) has 115 figs.

Mina Solo
Durte, CA (2401) has 20 figs. 2 figs sold since last post.

Mr. JabbaJohnLís
Lafayette, CO (1045) has 46 figs. 9 figs sold since last post

Posty's
Bellingham, WA (2450) shows 152 figs. 5 OTC sold since last post. 24 POTC is still in the stores inventory so they have not made it to the shelves yet.

Roswellsunís
Danbury, CT (3543) shows 6 figs.
New Milford, CT (3546) shows 41 figs. 2 figs sold since last post.

Tatooine5-0ís
Surprise, AZ (2777) has 116 figs. 9 figs sold since last post.

Turbowarsí
Porter Ranch, CA (2526) has 13 figs. 1 fig sold since last post
Panorama City, CA (2568) has 30 figs.

Val Da Carís
Racine, WI (2668) has a whopping 116 figs at this location. 10 OTC sold since last post. 12 POTC here which they are holding since last post.

Jaff
12-01-2004, 01:35 PM
quote from aceguide

Why have they not drastically marked down he Zuttons or the Saga. When the marked down the deluxe POTJ Anaman and Slave Leia they were gone within a couple weeks. It seems like there's more money to be made in puching lots of new product then letting stale figs die a Sarlac death on the pegs as they are passed by for thousands of years.

The answer to Why is that they are not thinking straight. Stupidity happens even in Wal-Mart's. Having tons of Saga Zam's on a Wal-Mart shelf now that they are deleted should cause them to be marked down. The POTJ and solid Saga figs need to be dealt with, why they are not is beyond me!

jrsharp21
12-01-2004, 11:23 PM
Jaff - Thanks again for all your answers and inventory reports. This may be the greatest SW collecting post ever. I know we all thank you!

Quick question? Are you able to get inventory counts on VOTC as well? Or is that a pain in the butt?

Thanks again!!!!!

Tatooine5-0
12-02-2004, 08:55 AM
Jaff - Jave you ever heard of certain Wal-MArt stores being used as training grounds for new Managers? I recently ran into a fellow collector at the Target across the way from my local Wal-Mart (2777) (he used to work there) and this stores lack of figures came up. He said that this store has revolving managers all the time and the current toy manager essentially does not know what he is doing at all. Ever heard of Wal-Mart doing this? Not sure if I totally believe him or not...