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View Full Version : I've had it up to where my flattop used to stand with Target



Darth Cruel
02-11-2006, 10:25 AM
I went to one of my local Targets on February 9th, and found part of one case of the Geonosis wave on the pegs (no Scorch or Utapau Trooper of course). And as I was putting the remaning figures in my cart, I noticed that all...every one...of the bubbles had been smashed on the tops at the corners...both corners. It was obvious that this was done intentionally as there were three cases of the Hoth wave in pristine condition on the pegs with them.

So I called over an associate, and pointed this out to her. And of course, she was flabbergasted and incredulous at my theory of them having been damaged on purpose. She did promise to be vigilant about watching for whoever might have done this, but I got the impression that she was gaffing me off.

Then, this morning, a buddy of mine called me to tell me that the other Target near me has ONE case of the Geonosis wave and about 4 of the Hoth wave. When I got there, there were no figures on the pegs except for Bib Fortuna, 6 of them. I checked the scanner and it told me there were some in the stock room. So I politely asked for some assistance and one of the rudest women I have ever had the misfortune of meeting came off on me as if I were some miscreant begging for her home. She checked the scanner and told me it said there were none in the stock room. I double checked and it said there were none after telling me at first that there were some. This I cannot explain.

To most of us, this is the normal dance between Target associates and Star Wars collectors. And this is not what floored me...what floored me is when I told this lady about the damaged packaging at the other Target, she told me that the corporate policy is to do whatever they feel is necessary to counter the problems caused by collectors and that damaging the packaging was one of the things they do. I asked her to clarify that what she was telling me is that TARGET EMPLOYEES ARE THE ONES DAMAGING THE CARDS AND SHE SAID YES.

I still found this hard to believe and so I told her to give me the corporate number and she was perfectly willing to give it to me to verify her story. I called the Target where I found the damaged bubbles first and asked to speak to the manager who gave me the following information. Some of which we all know, some of which was news to me. She told me:

1) Target policy on selling collectibles is no more than 4 per person. No new news there.

2) Target employees are not required to go into the stock room to hunt for specific collectibles (read: Chase Figures).

3) She told me that she knew of no corporate policy to damage cards and that I should call the other store and report it. The interesting thing to me is that the store that denied the policy is the one where the packages were damaged.

4) I called the other Taget and basically got the same story from their manager.

5) Both managers stated that under the circumstance that there are no figures on the pegs, the emplyees are required to refill them, but not if a collector requested it.

The thing that bothers me the most about this is not that they won't hunt for chase figures, or run off immediately to re-stock a shelf that a collector points out is empty, that is just common sense. The thing that bothers me, is that the anti-collector attitude is so deep that they will damage the product to thwart collectors, and go so far as to not even do normal re-stocking of product when it is a collector who points out the necessity (and I have no idea how they determine if a person is a collector or a parent buying for their kid, they have never asked me).

Then I called the corporate Guest Services to register a complaint about the damaging of the packages. And after telling the first person about it, she connected me to a "specialist". During the conversation with the "specialist", he told me that there has never been another complaint of this type before so the only thing that will happen is that it will be logged in and reported to the store with the name of the lady who told me they were doing it. But they did tell me that the fact that she was rude would be dealt with immediately (and I barely mentioned that in passing and told them that wasn't even what the call was about).

So I have decided that I am going to completely stop shopping for my collection at Target. Not even the exclusives (and this hurts because I have dreamed of a Shock Trooper on a #41 sculpt). Further, I am going to find every reciept that I have bought Star Wars figures with in the return period and return them all for a refund (I will not damage the cards...but it is tempting). They will still get my money, however, as I can't stop my wife from shopping there.

I am not calling for a boycott and I have chosen to post the corporate number on this thread SOLELY TO MAKE IT EASIER TO BE ABLE TO REGISTER LEGITIMATE COMPLAINTS ABOUT SERVICE OR STORE POLICIES. I have further decided not to publish my reference number from Target as I do not want SSG to be looked on as the place that some Target boycott started. I am going to say, however that I am disappointed that with all of the posts that I read about problems at Target on various websites over the years, that I would be the first to actually send up a complaint.

Anyway for anyone who wants to register any legitimate complaints, the number is 1-800-440-0680.

Kidhuman
02-11-2006, 10:45 AM
5) Both managers stated that under the circumstance that there are no figures on the pegs, the emplyees are required to refill them, but not if a collector requested it.


WTF is that? If a collector asks for merchandise we cant have it? Is our money different from the next guys? Target sucks.

Darth Cruel
02-11-2006, 11:05 AM
And here is something I forgot to include in the original post:

When I told the four people I talked to about scalpers getting Target employees to help them, they treated me like that was an impossibility and I was a crackpot for thinking it was even possible.

shammykenobi
02-11-2006, 12:20 PM
what floored me is when I told this lady about the damaged packaging at the other Target, she told me that the corporate policy is to do whatever they feel is necessary to counter the problems caused by collectors and that damaging the packaging was one of the things they do.


Countering the problems caused by collectors?!?!?!? what problem is that??? customers-whether they be collectors, parents, customizers or whatever-go to the store to buy they're stuff and target makes money...and they consider this a problem?? I don't get the mentality of target about this...they're in existence to do one thing and that is to make money...everything about this story makes it seem like they don't care about making money...I used to own a retail business and if I had any customer that asked any employee to check the stock room for some merchandise and the employee refused, I would have fired them immediately...and I would have fired them for damaging merchandise to help deter 'collectors' or what have you.

But on the flip side of that I was at a target in Johnson city, TN with my cousin back in the summer and we were looking for AT-TE gunners and SA clones and one of the associates asked us what we were looking for and when we told him, he proceeded to go the stock room and get all un-opened cases they had and let us go through them...we didn't even have to ask him, he asked us what we needed...that's the way it should be.

Darth Cruel
02-11-2006, 02:35 PM
I have also had some very good experiences with some stores. The same store I found the damaged cards in had a young lady who seemed almost thrilled to be able to go in the back and grab an Utapau Shadow Clone Trooper Commander for me. And I do appreciate that. My problem is finding out about how in-depth the anti-collector attitude goes. And what lengths they are willing to go to thwart "The Phantom Collector Menace". And it is a pity to find out that someone who is helping me is breaking the rules.

If I were still shopping there, I would change my tactics. If I saw that there are just a couple of peg-warmers on the pegs... I would hide them and then tell the associates that there are no more on the pegs and I want some for my child for their birthday.

JediTricks
02-11-2006, 06:47 PM
I figure this is really an issue about the current Hasbro figure line, so I moved it to that section.

Target has had a "collector problem" for the past decade, I remember way back when the Special Editions came out, Target was punching holes in the packaging to ensure regular customers get a chance to buy these figures. Their stand was that scalpers and hardcore collectors are hoarding the figures from the casual fans, and regular customers who come in wanting figures for their kids, since oftentimes casual fans and regular customers spend more at Target because they buy lots of other stuff, non-toy stuff, and that's the only reason Target carries toys in the first place (WM same thing), toys are not a big moneymaker for them, they're there to entice customers to come in for them and buy other stuff.

Also, collectors are far too often rude and pushy and greedy, abusing employees and wasting their time on wild goose chases, so the bad seeds have created a negative downward spiral for the relationship between us regular collectors and Target's employees (TRU is the same way). Collecting has become vicious and mean and rampant hoarding - gotta get 2 of each, 1 to open, 1 to save MOC; gotta be first, gotta be perfect, gotta be now. These are the lesser qualities of many collectors' behavior, and we cannot be surprised that this has become the end result. There is a harsh anti-collector sentiment on behalf of store employees out there and has been for a while, IMO it kicked in when TPM came out - that's when the collectors' behavior became its most ridiculous, and Hasbro's poor case assortments have a lot to do with that. But now it's created a negative atmosphere which sucks, I am not defending the bad behavior we often receive from stores' employees, just explaining it.

Target is my #1 source, I *love* when the cards and bubbles are a little bent, it means I have half a chance of coming in and finding new figures for once, I can't and won't be waiting at the door every morning to race the Hot Wheels guys to the toy aisle to find new stuff, so crushed bubbles are perfect for me. Target owns this product, if they want to make the packaging imperfect to ensure more customers get the product inside, that's their prerogative.

jjreason
02-11-2006, 07:14 PM
...collectors are far too often rude and pushy and greedy, abusing employees and wasting their time on wild goose chases, so the bad seeds have created a negative downward spiral for the relationship between us regular collectors and Target's employees (TRU is the same way). Collecting has become vicious and mean and rampant hoarding - gotta get 2 of each, 1 to open, 1 to save MOC; gotta be first, gotta be perfect, gotta be now. These are the lesser qualities of many collectors' behavior, and we cannot be surprised that this has become the end result.

JT, that's hitting the nail on the head right there. I do everything I possibly can to politic with the toy folks at my WM, Zellers and TRU in a positive way, smiling and laughing about the fact that I want this stuff, and making self-depricating jokes about it the whole time. You think these employees want desparate, frenzied collectors screaming at them to fill up the pegs or tear through half an acre of poorly marked cardboard boxes to find a $5 figure? Give me a break, no one wants to that at work.

If you're nice, and they're sour - you have every right to call them on it, or talk to a manager. If you're making like they're stupid because they won't bend over backwards for you - they never will. Period. All we can try to do is be positive, and undo the harm that's been done by scalpers over the past 10 years - calling the manager and setting up boycots ain't gonna help. If you can't wait to find stuff - preorder online and sit by the mailbox.

DarthQuack
02-11-2006, 07:30 PM
I hate Target and refuse to buy there anymore just for the fact that they are a dollar more expensive even if they may have the figures more often than Wal-Mart.

mikey1974
02-11-2006, 09:28 PM
yeah,target pretty much blows...they never have anything on the pegs,and if there's something in the back,they can't bring it out....i never bother to go there....

Jango Speck
02-11-2006, 09:56 PM
I first found most of the wave of Saga Hoth at Burbank Target- and was so excited. I grabbed them all, and then as I examined the packaging, I realized that the top corners were pushed in on all the figures. Since I'm not opening the Saga 2006 stuff, I put it all back and complained. The Carkoon pegwarmers didn't have any dented corners. I finally found mint ones a few weeks later. The other day, I found a Gonk (Power Droid) with the whole top part of the card bent. Again, I left it.

I'm in favor of giving kids a chance to get these, and I loathe having to go at 8am on stock days to get stuff- but what choice do we have? Thank god Hasbro.com is putting these all online so quickly- cause I'm done making special runs to Target in hopes of finding at least one figure on the pegs. I don't have a decent Wal-Mart near me, and KB sucks. Ent. Earth is also offering these waves, albeit later than retail.

Target could do something else besides damaging their products. I haven't seen them enforce a 4-per person rule. And if they don't make money on toys, why did they raise the price on these figs over what the ROTS line was?

Blue2th
02-11-2006, 10:03 PM
This sounds like a bogus thing for them to do. If they don't want us collectors in there, why do they have exclusives? Sounds like they're trying to have it both ways. They have exclusives so collectors will come in, but damage the cards of the regular editions, to discourage hoarding. Geeze!Good thing I collect for loose display also.

Darth Cruel
02-11-2006, 10:40 PM
JT - Thanks. I actually wanted it here anyway. More people will see it.

JediTricks
02-12-2006, 04:54 AM
I hate Target and refuse to buy there anymore just for the fact that they are a dollar more expensive even if they may have the figures more often than Wal-Mart. C'mon now, you can't blame Target for WM choosing to dip $1 below Hasbro's new MSRP, the fault for that lies squarely with Hasbro for jacking up the price, not Target who has to now pay a buck more per unit, and not WM who either made a special deal with Hasbro or is taking a smaller profit on these to be the cheapest. And why do you think they HAVE figures more often than WM? Because they get as many figures as WM but charge MSRP - TRU and KB charge MSRP too (Kmart too I think) so it's not like Target is the villain in that, by charging MSRP but putting out more product than TRU and KB that helps collectors who can't find them at those other places find them. Do I like paying this much? HELL NO! But I can't blame Target for that, if Hasbro charges them a buck more why should they eat that buck? WM is heading into financial trouble right now, they HAVE to entice more customers back into the store with desparate moves.


You know what I found on WM pegs tonight for Star Wars:TSC figs? Precisely nothing, and I've *never* seen a single TSC figure on their pegs once, not ONCE. Every single TSC fig I have is from Target, TRU, and KB.



I first found most of the wave of Saga Hoth at Burbank Target- and was so excited. I grabbed them all, and then as I examined the packaging, I realized that the top corners were pushed in on all the figures. Since I'm not opening the Saga 2006 stuff, I put it all back and complained.I was there last Saturday and they had 3 different Hoth figures, 4 or 5 of each, and only 1 Veers had any damaged packaging, so it's not total disaster. Maybe it was because the weekend there are enough kids that they're sure the kids can get to them in time, whereas the weekdays are slower.


Sure thing DC, no prob. Hopefully it gets some real discussion going from both sides of the fence and Hasbro sees what a mess they've made for one of their main customer bases.

Fluke Skywalker
02-13-2006, 02:43 AM
OK, so Target is anti-collector. Then why do they seem to get so many exclusives? Those are aimed squarely at collectors and used to pull us in in hopes that we'll buy more stuff, right (And not just Tide or Tic-tacs, I mean SW stuff)? This strange duel strategy is like sweetly calling a dog and then smacking it on the head with a rolled up newspaper.

Scalpers are the true culprits in terms of our image. No doubt they are more often than not the ones showing up day after day sending stockers back hunting for figures, and they are doubtlessly ruder than your average collector.

C5Jedi
02-13-2006, 04:10 AM
Target could do something else besides damaging their products.

Yes they could by simply ordering enough product to meet demand. Basic business 101. But often it seems that retail stores are reluctant to stock the product (especially when it comes to Hasbro) to meet the demand. Strange..

Most people whether they are collectors or buying for kids don't want to buy product whose package has been damaged.

Blue2th
02-13-2006, 07:09 AM
You know I passed Target twice yesterday, and didn't stop as usual for some reason. Must have been this thread :mad:

JEDIpartner
02-13-2006, 09:57 AM
The worst part about Target is, at the moment, they are really the only large retailer getting the new waves in. Well... that's what I am reading anyhow. I can't seem to find anything when I head out other than stragglers from the Carkoon and Hoth waves. It's really kinda sad that they are "this way" about their policy. I still see the little shelf talkers stating their policy regarding collectors from time to time. Idiotic. Seriously.

Val Da Car
02-13-2006, 11:31 AM
I had a WM Associate admit to me to me that his store is getting one case and they last about 15 minutes on the pegs.

Targets near me ( 30 mile radius) are greeted by the favorite "fast/power walking" Scalpers to get to the toy aisle first thing in the morning.

JEDIpartner
02-13-2006, 11:49 AM
I really hope they build one at the new development down the street from me.

Darth Cruel
02-13-2006, 12:52 PM
This entire situation has me fired up to look into becoming a retailer. I am going to be filing for the business name later this week. I spoke with a couple of the scalpers at Frank-n-Scalpers, and was surprised to find that only a couple of them buy anything from Hasbro directly. I am not going to assume anything. But I am looking forward to finding out how much a case of figures costs directly from Hasbro. And if the scalpers I spoke to were correct, it will confuse me as to why more people don't do this. I am sure there is a reason and I will find out what it is, I won't assume anything, but I am going to go ahead and put up the 4 or 5 hundred dollars it will take to get the paperwork hasbro wants to 'fess up a catalogue. Already got the go-ahead from my wife (with the caveat that I keep my job regardless of how well a store does, but that is a no-brainer anyway).

Straylight
02-13-2006, 01:52 PM
WTF is that? If a collector asks for merchandise we cant have it? Is our money different from the next guys? Target sucks.

I work at Target in my location as a stocker. Our policy differs depending on the type of collector.

Since I've worked there, we have atleast 4 guys atleast the age of 40+ coming in every single morning at opening and going through the Hot Wheels and our store manager told us we do not have to be nice to them or stock the Hot Wheels we might have when they are around. I can understand that too because I know for a fact a few of them just eBay those Hot Wheels and our manager doesn't want people making money from the products we sell. Just like with the XBox 360's.

Its different with the Star Wars figures though. I am the only employee of this Target that collects them and since I stock them, I always get them the exact day our shipment comes. And our Target never has any customers that come begging for these either so it was never an issue as with the Hot Wheels.

El Chuxter
02-13-2006, 02:26 PM
When I've actually spoken with employees at Target, they've been most helpful. For instance, when I asked about the red Clone this summer, every employee at every Target was familiar with the item, or found another employee who was. They may not have had them in stock, but I was able to get the info I needed to actually get a couple.

For most of us, our brick-and-mortar choices are WM and Target. I don't like WM for a variety of reasons (questionable practices, unkempt stores, usually oblivious employees--no offense, JMG, I know you don't fall in that category). I stop by both stores just about every day. I'll buy something at WM if I find it, since experience has convinced me to buy just about any toy the first time I see it, as it may also be the last time. But I'd much rather buy things at Target. Buying any non-exclusive item at WM makes me feel... dirty.

Darth Cruel
02-13-2006, 02:31 PM
I would like to know if anybody has been a witness to the psycho-collectors that Target feels they need to wage a war against. Personally, I have not. When I (used to) go to a Target, I would be pollite.

El Chuxter
02-13-2006, 02:32 PM
I've seen jackarse collectors at both WM and Target. Normally they're in the Hot Wheels aisle, though.

Straylight
02-13-2006, 02:36 PM
Yes, those Hot Wheels collectors I wish I could stab, but I couldn't since I work at Target. They are entirely rude. There was this one situation where one of the guys just started digging through the boxes on our flat looking for a case of Hot Wheels that he was going to open himself and get out the ones he wanted. Ignorance.

Darth Cruel
02-13-2006, 02:40 PM
The only place I have seen the bad element of collecting is at Frank-n-Scalpers Collectible Show. But I choose to go there anyway because I am in control of what I tolerate there and sometimes I get lucky and find good deals (right now most of the vendors are selling the Hunt for the Falcon gift pack and one of each set of the EEE droids for 95.00 total, out the door). And it is cool to be able to look at the new stuff even if I have no intention of paying the 30.00 one guy wanted for Scorch and The Utapau Clone just because he had them two weeks before retail.

Straylight
02-13-2006, 02:42 PM
Thats another thing that really troubles/annoys me. eBayers. They all seem to be in it just for the profit and maybe not even any respect for the figures themselves.

shammykenobi
02-13-2006, 02:43 PM
I won't assume anything, but I am going to go ahead and put up the 4 or 5 hundred dollars it will take to get the paperwork hasbro wants to 'fess up a catalogue. Already got the go-ahead from my wife (with the caveat that I keep my job regardless of how well a store does, but that is a no-brainer anyway).[/QUOTE]

Best of luck to you darth cruel...I know someone that owns a toy/comic shop and he tried to get an account with hasbro...it may have changed since he tried, but I know that when he checked into it the up-front fee was way more than $500 and there was a rather hefty minimum order for any items from them...but he has an account with diamond and can order anything hasbro puts out through them, but his wholesale price per item is usually more expensive than WM or targets retail price...I used to be involved in retail and I've seen this kinda thing before so i know he wasn't feeding me bull...

I know it kinda sucks, but no one-no matter how dedicated to collecting they might be-is gonna pay more for a figure from a toy or comic shop if they can run down the road and buy it for a few bucks cheaper...especially if it is a really common figure...I don't mean to discourage you and I hope everything works out for the best, but these are a few things to beware of before you start into business.

stad
02-13-2006, 03:31 PM
Yeah, I believe it is more like $5,000 minimum initial order, with $2,500 orders after that, with no real control over what you will get. You usually have to pick what you want for the year's assortments, and if they change on you you're just out of luck. Also, if they run out of something because they shipped them all to their big customers, you just get whatever they substitute it for (i.e., another wave).

jedi master sal
02-13-2006, 04:06 PM
EDITD'oh, stad you beat me to it... anyway on with what I originally posted...

The minimum amount is $5k not $500. And that was as of summer last year. Could be even higher now. I know Because I checked. I should have just done it as I spent 6K last year alone. I could have either just sold the extras to local collectors, people here on SSG or taken the extras to Wal*Mart and got money back on them. We all know WM takes stuff back without reciepts. I might have lost a little, but compared to the hassle the collecting seomtimes is, it wold have been worht it.

Heck, I shoul have had the account this year too, as I had planned on buying $4k worth of stuff and could have easily sold another $1K to make up the rest of the contract.

I just don't want to be a businessman in all of this. THAT'S what sucks about collecting nowadays. Collecting before TPM came out was fun. You could almost always go into stores and find ANYTHING you wanted that was currently out. No frenzy. I got SO many good deals back then. $10 AT-ATs, $2 army builders like Stormies and Snowtroopers, etc. Ah, those were the days...

I wish the money grubbing scalpers would just leave well enough alone. Were it not for the likes of those people, Target among others would not have the attitude towards collectors like they do.

I'm known for being one of the "nice" collectors at my area stores. That stems from helping them stock stuff on shelves for teh last 3 midnight madnesses, fixing the SW pegs/shelves when I'm there, helping customers, etc. I go out of my way to be nice. Sometimes it pays off and I get a hook-up with something. But I don't do it for that purpose. I do it because I'd rather be known for being nice than the alternative. That's why I'm REALLY bothered when I get the attitude from Target. I've had 4 seperate incidents. All starting with them because they deem me "one of THOSE collectors". It's downright shameful. I've had to have a discussion with a store manager for 40 minutes trying to get stuff. Then pointed out to him after that, that if the first person I talked to would haev just got the stuff from teh get go, then his (the manager) time, his assistant's time, the customer service person's time, the stock person's time and my time would not have been wastred. I said that in 40 minutes, they could have helped many other customers instead of trying to expain to me why they don't help collectors. I did this all very calm, WHILE fixing the ailse because figures had been strewn everywhere by someone before me. He wa smiffed when I explained it like that. I further went on to say that I'm just not a collector, but that I but all other sorts of things. Toilet paper, video games, groceries (at those Targets that have food), greeting cards, etc. When I explained it in dollars and cents that I spend at least triple in other things at his store than just Star Wars, he seemed to perk up and understand. It's a shame this extra effort had to happen, but soemtimes it's the only way to get through to them. Let them know that there's alot more money at stake than just some now $6-7 figures. If you tell them that you can take your $3-5K you spend there and go to Wal*Mart or some other place, they may just start to listen to reason. Doubtful though.

I could go on and on how I really hate Target. Ridiculous prices on exclusives, other very bad employee behavior, etc.

Fact is there are real jerks out there who when given the opportunity to be one WILL be one.

One thing that is a real shame is that for every bad experience I've had with Target I've probably had 2 good ones. But it's human nature to weight the bad much more than the good.

-Sal

vader68
02-13-2006, 04:50 PM
I can honestly say that I have not had a bad experience with the employees at Target. The problem is the amount of inventory. They never have anything there. The Star wars section is always empty of figures. I still have not seen a Tie fighter (except for 1 broken one), I have never seen an exclusive figure, and even the new waves. The only fig I have seen is Bib Fortuna. The employees have always been nice, and have tried to help, but there is never anything in stock. They show me when nothing comes up on the scanners to make sure I beleive them. The only thing I have not done is stand there when they open, and I just won't do that. I shouldn't have too. I have a life besides collecting, and I can't waste it on nonsense like this. So I think until they really enforce their policy of limiting to people the amounts they can buy then this will continue to be an ongoing problem.

Maybe what they should do, intead of putting the figures out, is put out photo cards of the figures. You take a card bring it to the register, pay for it then pick your figure up at cutomer service or have it brought to you. That way they can keep a tighter grip on their policy of limits. I beleive Service Merchandise used to do something like this. Even now Walmart does this with some of their cold medicines. Just an idea anway.

Kidhuman
02-13-2006, 04:59 PM
The Target here is touch and go with employees. Some of them know I know the store manager and they help me when ever I am in there. Once or twice I got quoted the collector schpiel and waited five minutes until another employee got me what I needed.

UKWildcat
02-13-2006, 08:46 PM
I've never really had a bad experience with Target. Not one that would make me stop shopping there anyways. A couple of times I was given rude responses from the employee(s) when I inquired as to if they had any SW stuff in the stock room.

"We don't got anything in the back."

"We didn't get no new shipments in."

Yadda yadda yadda... I guess they could be telling truth. :rolleyes: I just don't ask them anymore. Wouldn't want to bother them, since it seems to be a bother.

With that aside, the Target here is really bad when it comes to putting out Exclusives and stuff like that. This is my main gripe. When the exclusives are supposed to be out (and all other Targets have them out), my Target doesn't have jack. It usually takes them about two weeks to get those out on the floor. This is really really frustrating. When the dreaded exclusives are supposed to be released I'm not even going to bother anymore. I'm still kinda disappointed that their figures are an outrageous $6.99, but I know that is not entirely their fault. As long as WM's figures are $1 cheaper than Target's, they will get my business.

JediTricks
02-13-2006, 10:51 PM
Yes they could by simply ordering enough product to meet demand. Basic business 101. But often it seems that retail stores are reluctant to stock the product (especially when it comes to Hasbro) to meet the demand. Strange..It's not that strange, Hasbro can only ship so much new product at one time, and when retailers order copiously instead of cautiously, Hasbro's awful case assortments quickly bury them in peg-warmers until there's nothing but Amidalas and Neimoidians and Mon Mothmas that they can't get rid of.



But I am looking forward to finding out how much a case of figures costs directly from Hasbro.You have to pony up $5,000 in orders to start, then a minimum of $2,000 in order per month to continue, and if you're a small retailer, mom-n-pop style, then Hasbro is allowed to ship you whatever the hell they want whenever they want, late product, different product, unselling product, whatever. I know a few guys who had their collecting shops go out of business because Hasbro buried them in mountains of 6-month-old pegwarmers rather than the new product they ordered and had pre-sold to customers.


And if the scalpers I spoke to were correct, it will confuse me as to why more people don't do this.A lot of the Frank & Sons dealers who don't buy from Hasbro directly get their cases from Diamond Select comic & specialty store distributors, they're the biggest middleman operation in the country for this stuff, and is likely where your confusion will kick in. I have no idea what Diamond wants to start an account, but they're more expensive and I believe it requires buying TOTALLY unrelated products to get stuff you want, so if you want Star Wars you have to order Living Dead Dolls too (just an example of what I think is the case with Diamond).


DC, I've seen the worst of the F&S scalpers at all the Targets up and down the 134/210 freeway, they're generally patient with the Target employees but demanding of them. I've seen regular collectors on the other hand go ape at Target team members, ranting demanding and rude and even (rare tho') screaming, and when a case comes out they're often grabbing, crowding, and shoving - it got pretty hairy during ROTS line, and sometimes it's some jerk on the cellphone with buddy, or a wife calling her husband, they can be the worst sometimes. It's not as bad as it is at TRU tho', that can turn into a war zone. And everybody's rude at WM all the time. ;) Come to think of it, I've seen way more people sifting through toys on cells at Target than TRU.

DarkArtist
02-14-2006, 09:01 AM
In general all stores around me give people a hard time. Many are looking for just the rare figures in the cases and the stores are left with the slack, ie Bib Fortuna's, Barada's and around here General Veers. Most of the sales associates know that when most of the people ask if they have anymore in the back that 9 times out of 10 it's a collector asking the question, and let's face it the majority of us in these forums are collectors.
My advice is either be patient and eventually the figure will show up, or order it online from one of the many companys like brian's toys, entertainment earth, or others.

Straylight
02-14-2006, 12:54 PM
The problem is the amount of inventory. They never have anything there. The Star wars section is always empty of figures. I still have not seen a Tie fighter (except for 1 broken one), I have never seen an exclusive figure, and even the new waves. The only fig I have seen is Bib Fortuna.
Agreed. The Target I work at gets maybe 2 or 3 cases in about once every week and sometimes maybe less. We have yet to get a TIE Fighter, but as for exclusives, we had plenty in the beginning weeks of their releases with the ROTS set. Hell, we even had some leftover Clone Attack on Coruscant battle packs a few days after Christmas.

On another note though, I can give you all a tip that might work. At the Target I work at, the coworkers that scan shelves/pegs for ordering pretty much will scan order any location with a grey dot sticker. So say you find a grey dot on a shelf somewhere else, just move that grey dot to the Saga Collection pegs. :P

VidKidd
02-14-2006, 01:54 PM
Ok hello there, let me start of with this. I work in the backroom at my local target and i have for three years. The fact that this lady told you we damaged the cards on purpose, plain and simpe, this ladys a B****. Some etores are ok with searching for specific figures, ill do it, if im not given an attitude. Some collectors give a really nasty attitude and if they arent willing to be respectful to me, im not going to help them. My target is a small store, sense the saga toys have been released we've recieved only 2 boxes of the first wave and 1 box of the second. nothing more. so of course our pegs are always empty.
Now as far as them knowing who collectors are and what not. We know trust me. I know ever collector that shops at my store for starwars and hotwheels. Certian people do get watched alot, ticket switching and such cause people to keep an eye out on some. Is it fair, no, but like always those few a**holes ruin it for eveone.I can honestly sy this, 99% of the collectors for starwars stuff are striclay people who purchase stricly to sale it for more on the 2nd hand market. I know this for a fact cause ive run into a few of them selling things i knew they bought at my store. Where that leave us the collectors. Well for instance at my store, as far as ive seen, we dont limit. if its on the floor collectors are usally aloud to buy them unless it is specified like the Lava vader was. Im sorry to hear about your miss fortune at target, i know it sucks cause to be honest if i go to the other 2 local targets then the ones i work at, they wont help with anything and alot are plain and simply a**holes about it. If i know a person is honestly a collector trying to get missing figures im more then willing to help, but for those scalpers, i dont. Because of them its hard to complete my collection at any retail store cause whee i live, scalpers take every single piece, and this, its not a joke. So i hipe in time your willing to give target another chance. Specialy sense theres some things you have always dremt about. dont let one bad employee ruin your collection. Its not worth it.

dindae
02-15-2006, 04:41 PM
I'm glad to see I'm not the only one that looked into buying direct from Hasbro. $5000 was too much for me since I only average a little over $1000 a year. The fact that Hasbro can screw you over on case assortments on their whim is just ridiculous. I know Kebco blames their demise on Hasbro screwing them on their preorders. All I can say is don't take money upfront for product you don't have.

I don't have a problem with Target in fact it is where I get about 60% of my figures. From my experience it really just depends on the collector scene in your area. I try to adhear to any stupid rules that the stores have in place. For example I don't touch the invetory on Wal-Mart pallets until I get permission. I once got chided by an elderly Wal-Mart employee for it. Does it much sense no. I used to think it was because they would scan it but they never have after I get their permission. I don't scan in numbers and make people check the back for a lot of reason. 1) I don't have a lot of time and don't feel like waiting 15-20 minutes while I track someone down and then have them rummage in the back to get nothing. 2) I don't want to be known as the "annoying collector" if you ask the floor people to go to the back every day/week they will get tired of you. They don't have to do it, it gets them further behind in their day, and unless you have developed a relationship with the person they could care less if you get your figure. 3) If the stock every gets screwed up I don't want to get into a situation where I am arguing with an employee about whether or not there is a exclusive in the back room. I have seen people annoying stockers with questions. I've seen even more examples on these boards of people arguing with employees/managers, hiding stock, hoarding stock in layaway, returning stock after months/years of being in a collections, and scalping. So of these things have been from people that have 12 posts and some have 1000's.

The people that stock the toys in my area are mainly teenagers/college students that don't care about their jobs, Target's bottom line, or my collection. There are a few stockers that are collectors and they will help you out more because they understand. But they also will take the first wave or two so it is a double edged sword. Stocking shelves is never going to be a career type job. The people that will take pride in this job won't stay there long since they will find a better job. Those that aren't will not likely be helpful.

I don't think the corporations are any different from each other it just depends on the store managers/employees.

JediTricks
02-16-2006, 12:34 AM
I know Kebco blames their demise on Hasbro screwing them on their preorders. All I can say is don't take money upfront for product you don't have.That's a good famous example of it, they had the subscription service and then they get to the next-to-last case of figures in the TPM line and it has ONE new figure (swimming Jar Jar) and the rest are the same crap that's been burying stores everywhere. This happened to them over and over again afterwards. Granted, how they ultimately dealt with customers in the end seems to be the worst way possible, but I'm not surprised to hear that's the reason they gave. The problem is that taking preorders is what EVERY customer wants, customers want guarantees, KEBco made a name for themselves doing just that... then it all fell apart.



For example I don't touch the invetory on Wal-Mart pallets until I get permission. I once got chided by an elderly Wal-Mart employee for it. Does it much sense no.It does make sense, it's against their insurance policy, customers can get hurt from other boxes on the pallet falling off, if that happened it could raise their rates which could be reflected in their prices which would then affect us customers.

dindae
02-16-2006, 08:40 AM
It does make sense, it's against their insurance policy, customers can get hurt from other boxes on the pallet falling off, if that happened it could raise their rates which could be reflected in their prices which would then affect us customers.

Yes but that explanation only flies if they get the box out themselves and give it to me. Typically I get the "Sure go ahead". Then I go ahead and pull out the box and open it. I imagine it is one of those rules where the reason behind the rule gets forgotten by the time it gets down to the people that enforce it.

mm74md
02-16-2006, 09:23 AM
If I were still shopping there, I would change my tactics. If I saw that there are just a couple of peg-warmers on the pegs... I would hide them and then tell the associates that there are no more on the pegs and I want some for my child for their birthday.

I worked at Target during Christmas for extra cash. I know that if you ask a real anti Star Wars collector person, they will check their little scanner gun and see that there are figures on the floor not sold before they will bring any out. This also hurts because if you hide the pegwarmers, the computers show they didn't sell and won't be flagged to pull figures in the morning.

The managers were really hardcore against getting Star Wars/Hot Wheels stuff for people. The regular workers (ie part-timers) could care less. If you get someone with any authority at Target, they think we are losers.

One other thing to note about Target stores is that the people in the backroom (where I worked) sometimes mess up the stocking process. I actually found OTC figures in the stockroom and LOTR figures as well. Basically if they don't scan them properly, they get stuck in limbo in the stockroom.

Darth Cruel
02-16-2006, 09:44 AM
A lot of the posts make sense when applied to their respective situations. But there has been no real justification (lots of rationalization) for a policy that allows an emplyee to look me square in the face at 8:30 am when there are almost no other people in the store, and tell me that the reason she is not going to check something out for me is not because I am rude (I am never rude), not because she was busy (there was no indication at all that she was in a hurry), and not because there was no stock (although it appears that there was not, but once again this was not her reason even after it was determined to be the case). It was simply because of a company policy that gives associates an excuse to not do something that they would normally do on their own, or for a non-collector that asks them.

Also on a side note. I just spoke to a Hasbro sales rep about getting started. And she told me that there is no direct competition between smaller retailers and the big guys like Wal-Mart. They are not even dealt with by the same department. And the bigger guys do all of their own shipping and they do it directly from China with their own reps there. The little guys like Entertainment Earth (they are still considered little) have to use Hasbro's. The cost per caes of figures is the same for everyone. And the priority goes to the first order, not the biggest. So Kebco's problem likely was caused by getting their order in later than everyone else. And this will be tough to work around unless there is some capitol in reserve.

So, the bottom line is...to save money on the end price, I have to figure out a very cheap way to transport. And I have an idea in that area.

dindae
02-16-2006, 10:42 AM
A lot of the posts make sense when applied to their respective situations. But there has been no real justification (lots of rationalization) for a policy that allows an emplyee to look me square in the face at 8:30 am when there are almost no other people in the store, and tell me that the reason she is not going to check something out for me is not because I am rude (I am never rude), not because she was busy (there was no indication at all that she was in a hurry), and not because there was no stock (although it appears that there was not, but once again this was not her reason even after it was determined to be the case).

The only justification I can come up with would be that the new figures will sell regardless of whether they are put out when a collector asks someone to check the back or if they put them out 4 hours later. If a collector does not find something they are looking for they will come back to the store the next or the day after. They may or may not buy something else at that time but since the figures will sell regardless they will potentially make more money if the collector makes extra trips. The fact that the stock people have the option to not drop everything and run to the back and rummage through the stockroom saves man hours. Now the policy does not state feel free to sit on your butt and do nothing to help but like I said earlier that just depends on the type of person you are dealing with. The lady you were dealing with sounded like she was jaded towards collectors and felt like she policy backing to blow you off.



And the priority goes to the first order, not the biggest. So Kebco's problem likely was caused by getting their order in later than everyone else. And this will be tough to work around unless there is some capitol in reserve.

Did she address the issue of filling orders with cases other than what was ordered? I understand missing an assortment because the order was late but the substitution of cases for whatever they determine was something else.

darktater
02-16-2006, 04:35 PM
Did she address the issue of filling orders with cases other than what was ordered? I understand missing an assortment because the order was late but the substitution of cases for whatever they determine was something else.
I don't know all the questions and answers about dealing with Hasbro, but I spoke with KEBco in length about a year ago. I think they, and anyone buying from Hasbro must place their first order of the year - either late December or early January - to be guaranteed to get anything. And I was told that while different departments within Hasbro do in fact sell to the WM's and Target's, etc than sell to the mom & pop's, it is highly likely that if the big guys want more of any given wave (and they usually do when something first comes out) then Hasbro will take from the small and give to the big. Giving the mom & pop's an excuse that this product is no longer available (even if it has not shipped yet) and ship something entirely different to them. I really do not know how any small retailer can survive this type of treatment.

zachatack
02-18-2006, 06:36 PM
I can't believe it, but I went into a Target and yes, all of them were bent. So there were plenty of figures. Now, I am actually a LOOSE FIGURE collector so I usually don't care, but I was so offended that Target is purposely destroying merchandise, that I didn't want to buy them. I really felt mad. I mean, what's next, go to the jewely section and crack all the faces of the watches because, well, they are valuable. Can you imagine them going through their entire stock of merchandise and just destroying all of it. It makes no sense.

Slicker
02-18-2006, 06:50 PM
You guys are all obviously forgetting that this sort of thing has been around longer than you think. Do any of you remember back when the POTF2 figures first came out? Stores would take hole punchers and punch a hole through the top of the card so that they'd be useless to carded collectors and scalpers alike. It wasn't intended to be against carded collectors but affects them nonetheless.



BTW, I went into Target yesterday and picked up the entire Geo. wave and everyone of them was pristine so this could be a regional thing. I've never had a problem at any stores that I've ever gone to.

DarkArtist
02-18-2006, 07:31 PM
My target had the Geonosis wave in today and all the figures were mint, no dents. They were out of scorch and utapau clone, but the rest were all in great shape.

Blue2th
02-18-2006, 07:47 PM
My target had the Geonosis wave in today and all the figures were mint, no dents. They were out of scorch and utapau clone, but the rest were all in great shape.
That's the trouble with this wave. I'd be happy to find a stepped on mangled torn package of the Utapau Trooper or Scorch. As long as the figure was intact.

shammykenobi
02-18-2006, 11:08 PM
I went to my target today (athens, ga) and they didn't have the geonosis wave...They had the hoth wave though...I scanned the price and it said that there were no more in the stock room...but I wonder if that means just the hoth wave? It really doesn't matter though, because there was a sign on the end of one of the pegs that said something about stock people not being able to go to the stock room and look for figures, because they were collectibles and it wouldn't be fair to other customers...or something like that...I thought it was kinda strange...hopefully this wave will turn up at my target soon.

timmae
02-18-2006, 11:37 PM
the geonosis wave will be around like the hoth wave. we just need to be patient. target employees know nothing about the collectibles, the same as anything else in the store. they do not care about us or their job. they just show up and are barely surviving like all of us. on a good note-it sure is good to get a neo commander on blowout for 1.18! 5 star cases for 2.48! and so on. their clearance items are the best around at 75% to 90% off. it sure is fun when you find something cool, just read the just found section. i am not taking up for the total incompitance, just have other things to get mad at. got my ee droids from ebay today. 55 for the set! +9 ship(be patient). they are the best!

Darth Cruel
02-22-2006, 01:56 PM
I just returned everything that I bought from Target in the last 90 days (at least that I could find a receipt for). It came out to nearly $200.00. One of the figures was open (but complete and in near perfect shape) and I was hoping that they would bring it up so I could tell them that they shouldn't have a problem with it seeing as how I was just saving them some effort on something they do anyway. But not a word was said. Anyway...that should end my direct association with Hasbro. And I hope that any of you who are experiencing the crap I did are using the phone number I supplied to report it. Not boycott it...report it.

plasticfetish
02-22-2006, 02:23 PM
So, all of this because you had a problem with one sales person at Target?

Slicker
02-22-2006, 03:06 PM
Seems a bit extreme but if it makes you feel better than go for it. I personally just wouldn't shop at that particular store and tell everyone you know not to shop there. I've had people aske that before so I didn't shop there.

stad
02-22-2006, 03:07 PM
I just returned everything that I bought from Target in the last 90 days (at least that I could find a receipt for). It came out to nearly $200.00. One of the figures was open (but complete and in near perfect shape) and I was hoping that they would bring it up so I could tell them that they shouldn't have a problem with it seeing as how I was just saving them some effort on something they do anyway. But not a word was said. Anyway...that should end my direct association with Hasbro. And I hope that any of you who are experiencing the crap I did are using the phone number I supplied to report it. Not boycott it...report it.

I have to agree with plasticfetish, it seems a bit overboard from having a bad experience with one Target employee. However, I applaud you for following thru and doing something about it, rather than just gripe about it.

With that said, I've never had a problem of any sort with Target, and they are one of my favorite places to shop. I've been able to get all of their exclusives, and they usually have figures before the other stores. Not to mention the stores are usually clean, and they don't screw around when they decide to clearance an item, you're going to get a deal! Wal-Mart will let some tired item languish on their shelves for years, maybe putting a red clearance tag on it, but with the exact same price-seen it many times at many different WM stores.

My local Target this morning finally stocked Wave 3, I scored a couple Scorch's and Utapau Clones. WM actually beat them this time, they got the wave in yesterday.

Anyways, good luck to you, are you quitting SW altogether, or Hasbro SW, or just stuff from Target (you said that should end all of your direct association with Hasbro?).

Darth Cruel
02-22-2006, 03:39 PM
Whoever said this was about one bad experience with a store employee should take a little more time at interpreting the posts I have made. I don't settle for looking at the symptom. I go back far enough to see the disease. This is about a corporate policy that allows employees to treat collectors like garbage. I for one do not treat anybody poorly and will not tolerate being treated like something these people stepped in. And yes, I was only treated poorly once, but because it happened, my character would not let it go without understanding. That tenacity lead me to find an insulting truth about the entire Target corporation, not just one person and this is what I base my decision on.

I truely hope this thread is not offending anybody, and I don't feel that it should (not that I feel anybody is, but just in case). I do not expect (as I am posting for the third time) anybody else to follow suit. In fact, everyone else should see it as just a couple more figures that will be on the shelves for the rest of Star Wars collectordom. You can find the ones I turned back in at the Apple Valley and Victorville Targets about 90 miles NorthEast of LA for anyone who happens to be close. They are mostly peg-warmers. But there were a couple of good ones there There was a "standing" Vader and a Boba Fett with the blast effect in the front of his legs.

JediTricks
02-22-2006, 03:56 PM
DC, lemme ask, why Target but not TRU? TRU has had a miserable policy regarding collectors since 2000.

Darth Cruel
02-22-2006, 04:56 PM
DC, lemme ask, why Target but not TRU? TRU has had a miserable policy regarding collectors since 2000.

Simple - I have not discovered that the people who have been rude to me at TRU (and I have run into rude people there many times) are doing so with the blessing of the corporate office.

I have had trouble with different TRU employees and have had friends who worked there tell me that they hoard for scalpers or are just rude and I have worked around them. But even the people I know that work there claim that it is not a corporate policy to do so. So there is still trust for the corporation if not the individuals I had problems with. Those stores I only go to in desperation.

Target corporation has admitted to me that they have anti-collector policies in place officially (even if they deny allowing the damaging of packaging). I believe in not putting myself in a situation like that. When it is an individual, that person can be worked around by not going during their shift or to that store. But when it is an entire corporation, I can only work around that policy by not going to ANY of their stores. I consider the entire situation to be disrespectful. And I hold respect at a very high priority.

Kidhuman
02-22-2006, 04:57 PM
TRU does a good job keeping collectors out by never having new merch in stock. Its like a self boycott.

jal
02-22-2006, 07:59 PM
I have to agree that TRU boycotts themselves.My local TRU never has anything...ever. LOL Its a wonder they have stayed open for as long as they have.Several years ago i had brought some items back for a refund and i had my reciept.The manager refused to refund my money stating that i was a collector and was some kind of menace to the store.I pointed out to him the TRU policy regarding returns that was right behind him overhead.He still wouldn't refund my money.He stormed into his office and sent another employee to "deal" with me.I demanded the phone number for their district manager and their corporate office.She went back and told him.When he realized i wasn't going to just give up and leave, he sent her back saying it would take him some time to find the phone numbers.I told her i would wait and that i intended to call from the payphone near the front of the store.He finally told her to refund my money.I still demanded the phone numbers.I called them and told them what had happened.I had went back about two weeks later and they had a new store manager!The new manager hasn't been that way towards anyone that i have seen but as you pointed out,they never have anything.
Walmarts.There are two very near me.One has two women that are in charge of the toy department.Any time there is something on a pallet, they will rush up and tell you you can't have any of that.She always pulls out the treasure hunts from the hotwheels and will give them to the other lady who works there so she can sell them on Ebay.I know this because i was there once and actually beat her to a TH that "accidentally" got put on the pegs.She admitted to her selling them.So i gave up going to that store.At the other store the stockers go through hot wheels, star wars, and mcfarlane figures before they ever get to the floor.Not to mention the fact that they have no idea how a perpetual inventory works.They have had figures sit on the pegs from over two years ago still at full price and never bother to order new stock.They have a different older lady now in charge of that department but its all gone through by the time it gets to her anyways.She has always been kind and offers to help but generally tells me they didn't get anything in.
Target.There are two Targets near me.Apparently there are friends of the stockers at these two stores.I have had family members go and ask about an item and get told they haven't gotten any yet.And then seen someone else walk out very shortly later with that very item. Every target employee i have ever talked to has lied to me and i always take what they say to mean the exact opposite. I have found a way to bypass these employees. Simply go in with the DCPI number to the front counter and they will scan it and if they have it they will bring it up for you.Or go to another department such as baby clothes [whcih is right across from toys] and ask them for help.Example:I was looking for a hot wheels set and had asked the toy department employee if they had any. He of course said no. I saw a younger employee further up the sporting goods isle so i asked him as well and gave him the DCPI number. He looked it up and said that the computer says we have some in back. A minute later he brought me out the entire case,which i bought just to **** off the ones that the department manager was holding them for.
I believe part of the problem is the mindset of companies to make such limited/chase/treasure hunts in the first place.I collect Hot Wheels, Star Wars, Star Trek, and some DC figures as well. The last thing i need are more chase things to hunt down. Doesn't it say enough to have an item as a store exclusive?Why does there have to be a chase version too? Until these companies stop with this marketing strategy,i forsee this as a growing problem in the future.So,now i order as much as i can from online.I buy from Entertainment Earth, who has been a reputable source for me.Also,directly from StarWars Shop.com.There are the few things that i will have to hunt for such as the store exclusives but even those can be bought on Ebay for reasonable after the newness wears off.
Hopefully i will get at least a few of the UGH figures in the cases i ordered from EE.Don't let bad employees or bad store tactics ruin the fun of collecting.

Darth Cruel
02-23-2006, 09:13 AM
I am not usually this hateful, but I have to admit to a feeling of thumbing-my-nose-at-Target-style satisfaction at finding all of wave three (and a certain wave 4 early-bird) at Wal-Mart this morning.

TheDarthVader
02-23-2006, 01:12 PM
I agree with Darth Cruel! In fact, what I am doing is ordering a case of Hoth from EE and returning my Hoth figures (sans the snowtroopers) back to target. I am also getting a case of Geonosis and returning my four figures that I found there back to target. Keep in mind that I paid the $6.99 price tag for all of those figures.
One day at Target, I asked an associate to see if they had only clone trooper packs. He looked, came back, and said no. I put the dcpi number in the scanner and, sure enough, there were some in stock. I just waited a day or two and went back, asked someone else, and bought my clone trooper pack. This is how associates at target LIE to collectors.

B.
TDV

El Chuxter
02-23-2006, 02:05 PM
I'm not defending Target per se here, but I'd like to point out I've been lied to at Wal-Mart and TRU also.

jedi master sal
02-23-2006, 03:12 PM
I agree with Darth Cruel! In fact, what I am doing is ordering a case of Hoth from EE and returning my Hoth figures (sans the snowtroopers) back to target. I am also getting a case of Geonosis and returning my four figures that I found there back to target. Keep in mind that I paid the $6.99 price tag for all of those figures.

B.
TDV

So how can you do this without a receipt? The only tiem I took something back to them without a receipt they tried to screw me over.

Here's that story: My fiancee had bought a Marge Simpson (in police uniform) figure. I also bought one the same night but from TRU, IIRC. We didn't need the extra and at the time the TRU one was cheaper. SO we figured on returning the higher price one to Target. Somehow we lost the receipt. When we tried to return it, they said that they would only give us $2.99. Now the figure was something like $5.99 or $6.99. I said no way. These figures were still on the shelves at this location for that price. (It was a brand new fig, from a brand new wave.) Their comment was that since there was a Target in California that had them on sale for $2.99 and that we didn't have a receipt, that they could only honor that price. I was fuming at this point. I stated, how in the hell could they do that. We are in PITTSBURGH, not CA! This is a BRAND NEW FIGURE. You can tell by the wave number on the card. Well, it was like a light went off with them. I think they had already pegged me for a collector, but my statement about the wave number confirmed it for them. So they became really rude at this point. I told them to just give me the figure back. They weren't going to give the figure back at that point. Talk about being pis ed off... I told them they better or I'd immediately call the police because they were stealing from me at this point. I finally got the figure back. Ended up taking it back to TRU for teh money since we had that receipt. So I kinda lost a dollar or two. Man that frickin' argument was SO not worth the potential savings. This is one of THREE very bad incidents that I've had with Target. I really hate going there, but they, like WM have become a neccessary evil in my case, due to TRU's policy of overstocking and not having many sales.

To say I dislke Target is a grave understatement.

Darth Cruel
02-23-2006, 04:16 PM
I'm not defending Target per se here, but I'd like to point out I've been lied to at Wal-Mart and TRU also.

Me to. But as I have mentioned. Niether of those stores has admitted to me that their attitudes are a corporate policy.

Kidhuman
02-23-2006, 07:45 PM
Sal, in retail it is a rule that if you return merchandise sans receipt, you get the last sale price on it. Its a rule that bites but they do it to protect themselves from people stealing sale items and returning it for full price with out receipt. Its more of a deterent towards theives, but it affects the honest people.

jedi master sal
02-24-2006, 11:11 AM
Sal, in retail it is a rule that if you return merchandise sans receipt, you get the last sale price on it. Its a rule that bites but they do it to protect themselves from people stealing sale items and returning it for full price with out receipt. Its more of a deterent towards theives, but it affects the honest people.

Yeah, but a frickin' sale price from a location in California? When I'm in Pennsylvania? What the hell do they think I did, take a plane from Cali, to PA just to save a couple of dollars? Pathetic...

Wal*Mart takes stuff without a receipt all teh time. I've done it once myself. Tru used to. I think the still might, but you only get "Jeffrey" dollars instead. Still..

plasticfetish
02-24-2006, 02:33 PM
Yeah, but a frickin' sale price from a location in California? When I'm in Pennsylvania? What the hell do they think I did, take a plane from Cali, to PA just to save a couple of dollars? Pathetic...

Wal*Mart takes stuff without a receipt all teh time. I've done it once myself. Tru used to. I think the still might, but you only get "Jeffrey" dollars instead. Still..KH is right, and that's been Target's policy for a really long time. It's the way it works for a lot of places. I remember back when I worked retail years ago, we gave the lowest sale price from the past month for returns without a receipt. Those policies have as much to do with shoplifters returning stolen merchandise, and stores trying to minimize their losses as anything.

I'd bet that the story about a sale in California is just nonsense. They ring up the return and it's an automated thing. If the merchandise has been on sale... period... then you get that sale price. The fact that she/he (or whatever) tried to give you some kind of explanation is irrelevant. It's just one of those things. No receipt = suck it up and take what you get.

I'd be surprised to find out that TRU, Wal*Mart or anyone else has that much of a different policy.

TheDarthVader
02-24-2006, 03:22 PM
Oops! Forgot to tell you that, luckily, I still have my receipts. :D

B.
TDV

DarkArtist
02-24-2006, 03:54 PM
But as I have mentioned. Niether of those stores has admitted to me that their attitudes are a corporate policy.[/QUOTE]

Not for nothing and I am sorry if these people give you attitude, but I have never had a problem with Target. In fact most of my TSC collection has come from Target as well as some of the htf last 12 of ROTS. If Target is giving such a problem, don't go.

ANEEL
02-24-2006, 04:15 PM
target sucks and that is the bottom line, i too will not shop there any more, rude employees, just caught up to wave 3, ee here i come for the box of the next wave-----f walmart---target-----tru------its us that are to blame, we go there everyday, just to be treated like s***, ebay had aleady made this hobby a nightmare and now with the stupid treasure hunt i notice all kinds of losers trying to make a buck on me, thanks lucas for thanking me for keeping the sw toys going, i will tell you i will not pay $60 for his dumb a** fig, its just not worth it any more, waking up early going to a store and seeing a bunch of losers who cannot get a real job, they have to buy stuff that other people collected....these are the same people that go to disaster areas and buy water and food and sell at a higher price------i know ebay scaplers come here to check want we find out there------F*** y** y** s*** of the earth.

stad
02-25-2006, 11:26 PM
Man, I think some anger management classes are in order.

Jaina Solo
02-26-2006, 01:24 AM
Some stores can seriously suck, that's for sure. But I think if I had a problem with one store, I just wouldn't go back to that store. Or, in TRU's case, I avoid them since they never have anything, anyway.

TheDarthVader
02-28-2006, 02:29 PM
target sucks and that is the bottom line, i too will not shop there any more, rude employees, just caught up to wave 3, ee here i come for the box of the next wave-----f walmart---target-----tru------its us that are to blame, we go there everyday, just to be treated like s***, ebay had aleady made this hobby a nightmare and now with the stupid treasure hunt i notice all kinds of losers trying to make a buck on me, thanks lucas for thanking me for keeping the sw toys going, i will tell you i will not pay $60 for his dumb a** fig, its just not worth it any more, waking up early going to a store and seeing a bunch of losers who cannot get a real job, they have to buy stuff that other people collected....these are the same people that go to disaster areas and buy water and food and sell at a higher price------i know ebay scaplers come here to check want we find out there------F*** y** y** s*** of the earth.

Well said, except for the last part. You hit the nail on the head as most of what you said is very true. :thumbsup:

B.
TDV

JawaJoe
02-28-2006, 04:40 PM
I really dont wanna pay $60 for that george figure either.

vulcantouch
03-01-2006, 12:16 AM
-is that true? if so, "dat's about da saddeddest story i evah hoid" -countman gowron, DS9's "badda-bing badda-bang" :D

"screaming, and when a case comes out they're often grabbing, crowding, and shoving"
-aw, i miss All the fun ;)

"seen way more people sifting through toys on cells"
-oh geez, how yuppie does toyhunting hafta go :rolleyes: then again, i recall back in summer '97 me momma thusly finding, verifying & bagging my siskosailor for srp 1000 miles away in a dallas Lil Things aisle, so guess i shouldn't turn my nose up at results :stupid:

ec: "don't like WM for a variety of reasons. . . Buying any non-exclusive item at WM makes me feel... dirty"
-unless of course we can get it at 1/2 retail or so, eh? ;)

stray: "atleast 4 guys atleast the age of 40+ coming in every single morning at opening and going through the Hot Wheels and our store manager told us we do not have to be nice to them or stock the Hot Wheels we might have when they are around"
-i Love it :D

mm74: "they will check their little scanner gun and see that there are figures on the floor not sold before they will bring any"
-ooo, i hadn't given em credit for such resourceful countermeasuring :evil:

jal: "She admitted to her selling them.So i gave up going to that store"
-ok, but did you Report Her?

"mindset of companies to make such limited/chase/treasure hunts"
-companies would not be increasingly using such ploys if they didn't spur more excitement & sales among collectors than ill will & burnout. so if you wanna see less, harden your distaste for these until it becomes an unmoveable lack of interest in any limiteds/chases/exclusives that don't literally fall into your lap. that's how i am, and i've eventually scored everything i've wanted at srp or less- so far anyway :)

dt: "do not know how any small retailer can survive"
-they can't; what we all have to accept, if we're gonna collect these things, is that these products are not the quaint handcraftings of some intrepid individual enterpreneur, they're soulless mass-market items geared towards a transnational market and the mass retailers that serve it most efficiently. if you have a taste for what the juggernaut of corporate consumerism can offer (and if you're collecting these things, you do), it's unrealistic to expect small retailers to fit anywhere in its equation- unless of course they're scalpers (http://forums.sirstevesguide.com/printthread.php?t=17869), be they local or mail-order :p

zach: "crack all the faces of the watches"
-a specious analogy; cracking a watch's Packaging might be more apt, and then only if there also existed a significant market of eccentrics who collected watches in unopened mint packages, and that helped give rise to shortages of key styles and an aftermarket of same in mint packaging selling for (1+x)y times original srp, where x is any pos # and y is any pos # above 1 :greedy:
i don't take issue with anyone else's style of collecting- hoarders/army-builders, non-openers & other eccentrics- what do i care, so long as they're enjoying their hobby. but i'll also save my collector's indignation for frustrations other than those exclusive to said eccentrics. an army-builder who wants 500 red arctroops can only scare up 300? yer breakin my heart. likewise, if i'm trading or bountyhunting for someone, i'm only gonna go to so much trouble to ensure pristine packaging & whatnot. if my trade partners or "clients" don't like it, they can go with someone else who, like them, gives a damn about the diff between a c10 and a c7 :p so i'll lose no sleep over card-bending, either via individual initiative or alleged corporate policy. since this way of frustrating momc collectors benefits buyers who don't care about pristine packaging, i can't say it bothers me-
vt

jedi master sal
03-01-2006, 08:45 AM
i don't take issue with anyone else's style of collecting- hoarders/army-builders, non-openers & other eccentrics- what do i care, so long as they're enjoying their hobby. but i'll also save my collector's indignation for frustrations other than those exclusive to said eccentrics. an army-builder who wants 500 red arctroops can only scare up 300? yer breakin my heart. likewise, if i'm trading or bountyhunting for someone, i'm only gonna go to so much trouble to ensure pristine packaging & whatnot. if my trade partners or "clients" don't like it, they can go with someone else who, like them, gives a damn about the diff between a c10 and a c7 :p so i'll lose no sleep over card-bending, either via individual initiative or alleged corporate policy. since this way of frustrating momc collectors benefits buyers who don't care about pristine packaging, i can't say it bothers me-
vt

I can agree with this statement for the most part..heh heh, I've never wanted that many ARC troopers. But it is a bit disappointing when I wanted 40 blue clones and only got two at retail. I think the same may just happen with the Utapau clones as well.
Such is life. Though any help from other fellow collectors, is quite appreciated.

-Sal

TheDarthVader
03-02-2006, 01:49 PM
JMS, I feel you. I army build snowtroopers. I have bought every snowtrooper that I have found at retail. I have a total of 7 of the new snowtroopers. :(

B.
TDV

jedi master sal
03-03-2006, 07:56 AM
JMS, I feel you. I army build snowtroopers. I have bought every snowtrooper that I have found at retail. I have a total of 7 of the new snowtroopers. :(

B.
TDV


Thanks. I begin to wonder if people care sometimes...

If you need more Snowtroopers, let me know. I've only seen him twice and only bought once, as I don't like this figure alot. But I'd be happy to pick him up for you.

I do ask in return that you keep your eyes peeled for a Scorch and the Utapau clones, please.

Cost plus shipping as it should be. I'll make a copy of the receipt for proof should I find any more snowtroopers.

-Sal

Darth Cruel
04-01-2007, 12:51 PM
Nearly 13 months after the last post on this thread. I have decided to re-vitalize it to move a debate out of the order 66 2-packs thread and put it where it belongs.

It appears that there are some who feel that their local Targets are Shangri-La for collectors and I am curious as to where these Targets are. There was an offer to let me know in the order 66 thread. Care to make good on it?

Dark Marble
04-01-2007, 02:13 PM
Well the the four Targets that I can get to from the starting point of Boulder, Colorado to the end point of Westminster, Colorado (roughly 25 to 30 miles) I have never had a problem with.

However, before this really gets rolling because I think this is a good debate, I want to clarify that this debate gained new life because of the Target release date for the Order 66 packs which is in the system for April 8th. And while I hate the reset dates as much as anyone I want to know what would give any collector, or anybody for that matter, the right to have an employee get stock out of the back room before a set release date?

Darth Cruel
04-01-2007, 02:30 PM
Well the the four Targets that I can get to from the starting point of Boulder, Colorado to the end point of Westminster, Colorado (roughly 25 to 30 miles) I have never had a problem with.

However, before this really gets rolling because I think this is a good debate, I want to clarify that this debate gained new life because of the Target release date for the Order 66 packs which is in the system for April 8th. And while I hate the reset dates as much as anyone I want to know what would give any collector, or anybody for that matter, the right to have an employee get stock out of the back room before a set release date?

Simple question to answer. It is the right to be treated with the same respect as the people who go in and ask for any other product that is not stocked on the shelf. Milk, diapers, cloths, health and beauty aids, campnig gear...Target as a Corporation doesn't have any policies against going in the back for that. I am a firm believer in equal standards for everyone.

Dark Marble
04-01-2007, 03:19 PM
I completely agree, but why before a release date?

Mad Slanted Powers
04-01-2007, 05:03 PM
I've never been the type to ask to check in the back at any store. There have been a few times if there happened to be an employee there, I might have asked about something, but that's usually after they asked if they could help me find anything.

I asked about the Target Clone back in 2005, but I asked at the front desk and got the impression it would arrive soon. A couple days later I am told by someone in toys that they sold out right away, possibly before I asked the first time.

I asked about the Mace battle pack a while back, but the person there just looked at what was on the pegs and pointed out the unleashed battle packs, so he didn't seem to know what I was talking about.

As far as limiting quantities, the only time I had an issue with that was when the ROTS figures were released. I went to Target first since I was going to get the Lava Vader exclusive. As everyone got back to the Star Wars section, an employee tells us we are limited to three of any one type of toy. So that meant I could only get three basic figures. Now, I don't know if the cashiers were aware of this or if they would have enforced it. So, I just had to figure out which three I wanted, go up to the register, get my Lava Vader and go to Wal-Mart where I could get all I wanted. I came back to Target later to the three more I couldn't find at Wal-mart.

For the most part, I find about everything. It is usually just end of line figures and limited exclusives that I have trouble finding. If I want them bad enough, I can get them online if the price isn't too outrageous.

Darth Cruel
04-01-2007, 08:00 PM
I completely agree, but why before a release date?

Same answer...equal standards. Milk doesn't have a street date. Diapers don't. MOST toys don't. And aside from the cooperative release of items at the time of the movies...there is no reason for toys to either. And let's just break it down to common sense...why not?

Phantom-like Menace
04-01-2007, 10:49 PM
It's impossible to compare milk to Star Wars figures in any meaningful way, unless the goal is to find the most insignificant similarity to masochistically grind away at oneself over. Milk is always set. No one is scrambling to be the first to buy the new 2% when it comes out on the April 8th ad set.

Also, if Target has four containers of milk with expiration dates of 4/10/07, 4/12/07, 4/13/07, and 4/14/07, they're not going to go into the back to check if they have 4/11/07. We don't need it explained for us in detail why they won't do that, so it's not labeled with a policy, but I guarantee you they're going to tell you they can't do it anymore than they can go back to the back to get that one specific Star Wars figure.

Mad Slanted Powers
04-01-2007, 11:37 PM
Indeed. With milk or whatever item you want to bring up, it is something that will always be replenished. If they are out, you can go across the street and find milk. For something more like a VCR or a piece of furniture, that could be a discontinued item, but you are likely to find something similar there or elsewhere. With collectibles it is a bit different, especially with exclusives, more so if they are limited.

In 2005, the Lava Vader had a set date. It was to be sold on 4/2, and stores had a limited supply. I was able to get there and get a ticket to get one. If they had sold them to someone who asked about them the night before, that wouldn't have been right. The downside to this sort of sale is that if you can't make it at that time, you are out of luck.

With the Target Clone, I don't think there was a set date, so you just had to keep checking. By having a policy of not checking the back, and stocking at any possible time, it means more people have a chance to get them. This way, the people that hit the store as soon as it opens everyday no longer have an advantage.

Now, if you do happen to get lucky and be there when they put the figures out, having a policy of reserving the right to limit purchases ensures that one person doesn't hoard them all.

So, there are disadvantages to all of these scenarios. The only solution is to do away with limited exclusives and make sure each store gets plenty of figures. The problem then becomes finding the line between enough figures and having too many that don't sell. So, there really is no perfect situation.

figrin bran
04-02-2007, 12:14 AM
I can guarantee you that you won't see Order 66 packs at Target on 4/8. That being Easter Sunday, Target will be closed.

Darth Cruel
04-02-2007, 12:18 AM
It's impossible to compare milk to Star Wars figures in any meaningful way, unless the goal is to find the most insignificant similarity to masochistically grind away at oneself over. Milk is always set. No one is scrambling to be the first to buy the new 2% when it comes out on the April 8th ad set.

Also, if Target has four containers of milk with expiration dates of 4/10/07, 4/12/07, 4/13/07, and 4/14/07, they're not going to go into the back to check if they have 4/11/07. We don't need it explained for us in detail why they won't do that, so it's not labeled with a policy, but I guarantee you they're going to tell you they can't do it anymore than they can go back to the back to get that one specific Star Wars figure.

First, I am not comparing milk to Star Wars figures. What was it in my post that gave you the impression that I was comparing milk to Star Wars figures. The milk and all other examples were used (along with explanation of the policies themselves) to illustrate the fact that contrary to what some some have stated in this debate, Target does maintain unfriendly policies that are specifically aimed at collectors. No masochistic tendancies whatsoever. Just simple truth.

Now, I hope we can refrain from the thinly veiled insults and stick to the debate at hand. If my arguments are angering you, feel free to disinvite yourself from continuing the discussion. I am not now, nor have I ever been inclined to participate in a discussion that turns rude.

And back on topic...in none of my posts have I mentioned bringing out a specific figure. In fact, bringing out a specific figure or a specific date of milk is irrelevant to this discussion. I am not talking about asking for a specific figure. I am not talking about the nuances of individual Target stores (you still haven't told me where the Targets are that you shop at). I can understand that Some Targets have friendlier staff than others or are just not familiar with the policy because possibly they don't have a large number of collector customers. I am talking about a corporate trend at Target of maintaining unfriendly policies that are aimed specifically at collectors. And the simple truth of it is staring the entire collecting community in the face. Some collectors do not see it (they are the lucky ones), some collectors have to have it rubbed in their faces frequently, and some collectors can even be at least partially blamed for it. But anyone who opens their eyes wide enough can not deny that it exists. All they have to do is use the 800 number that included in the first post on this thread and ask Target Corporate Guest Services themselves.

You know, I would really like to know why I can walk in to any Target and ask for a shower curtain from the stock room if there are none on the shelf and I am treated like royalty with 3 employees running to the back to get them, coming out with 10 of them and begging my forgiveness for not having them out (OK...maybe there is a little exaggeration there). But I am subject to a corporate policy if it is a Star Wars action figure that I ask for. I am always polite (but I find the demeanor of the collector to also be irrelevant to this particular subject). But even if I were not, there are other customer sevice situations that have to deal with rude people all the time but they don't use it as an excuse to not perform a perfectly normal aspect of their duties. That is customer service. And I just had a funny thought (at least to me). I have seen some cantancerous elderly ladies chiding Target employees with a heck of lot more rude enthusiasm than I have ever used against ANY employee I have requested help from. And no I am not saying I should be afforded the same tolerance given to a cranky senior citizen. I understand that they have paid their dues and deserve to be gone the extra mile for. It was just a thought that amused me. I guess it does lead me to wonder if the a specific employee, who will remain nameless, at Apple Valley CA Target would politely help a 75-year-old lady who was brow beating said employee about an item she wanted, and then turn on the policy shield against another 75-year-old lady who politely asked for a Star Wars figure.

Why is it such a crime to ask an employee to bring out collectible items? Why do some see it as "bothering" an employee? Is it "bothering" the employees to ask for other items? And if it is...why is there not a corporate policy against bringing ANY stock out to honor a request?

Mad Slanted Powers
04-02-2007, 12:50 AM
Let's say that Target didn't have any policy against collecting. Anyone could ask them to bring figures out of the back. I arrive just before you and they bring out everything they have and I buy it all. If this happened often enough, you would probably wish that they had some sort of policy to prevent something like that from happening. Perhaps a more sane policy would be something such as the following:

1)You can buy as much as you want if it is on the pegs/shelves.

2)Employees are allowed to bring stock from the back, but have the right to limit how much they can give you.

Rule 1 lets customers get the figures they want or need. If I wanted one of every figure and that was all that was there, I wouldn't have to worry about not being allowed to get them all. When I first started collecting in 1999, I would get Action Fleet vehicles three at a time. As a result, I passed up the TIE Defender the first (and only) time I saw it.

Rule 2 helps prevent scalpers from grabbing everything before anyone has a chance at it.

Limited exclusives could be done like TRU has done some. You get the figure if you buy a certain amount. This would make it harder for one person to buy them all up, as they would have to come in multiple times. For bigger items like the Imperial Shuttle, the price itself would make it harder for someone to buy multiples.

Phantom-like Menace
04-02-2007, 03:06 AM
What was it in my post that gave you the impression that I was comparing milk to Star Wars figures.

I'm not sure how to even answer that. Did anyone else think he was comparing Star Wars figures and milk? If I'm crazy, I'm crazy.


Now, I hope we can refrain from the thinly veiled insults and stick to the debate at hand. If my arguments are angering you, feel free to disinvite yourself from continuing the discussion. I am not now, nor have I ever been inclined to participate in a discussion that turns rude.

I'll apologize inasmuch as I had no intent to insult, but if I wanted to insult and get rude, there would be no veil, thin or otherwise, to obscure the fact that I have decide to do so, and I wouldn't want there to be. If the gloves come off, I don't intend to slapfight.


And back on topic...in none of my posts have I mentioned bringing out a specific figure. In fact, bringing out a specific figure or a specific date of milk is irrelevant to this discussion. I am not talking about asking for a specific figure. I am not talking about the nuances of individual Target stores (you still haven't told me where the Targets are that you shop at).

No, the second paragraph was an elaboration, but the first part of my post (the part you didn't comment on) was aimed squarely at your post. Also, I never offered to share where I shopped and therefore didn't think my input was being requested. Otherwise, I'm a little out of your way to say the least. I shop at the Apalachee Parkway Target in Tallahassee, and my brother, who has similar shopping experiences, shops at the Nine Mile Rd. and Bayou Blvd. Targets in Pensacola. And just for added information, I know for a fact some of the employees at my local Target would happily violate policy to go into the back for me for specific figures, because I know them, know them by name, and in some instances have even had them in my apartment for dinner, but I wouldn't dare ask them to violate rules, because I firmly agree that the policy as it stands is warranted, fair, and reasonable. I'd go so far as to say that most of the reason they would be willing to violate the rules for me and why they like me is because they know I wouldn't ask. Mutual respect is funny like that.


I can understand that Some Targets have friendlier staff than others or are just not familiar with the policy because possibly they don't have a large number of collector customers. I am talking about a corporate trend at Target of maintaining unfriendly policies that are aimed specifically at collectors. And the simple truth of it is staring the entire collecting community in the face. Some collectors do not see it (they are the lucky ones), some collectors have to have it rubbed in their faces frequently, and some collectors can even be at least partially blamed for it. But anyone who opens their eyes wide enough can not deny that it exists. All they have to do is use the 800 number that included in the first post on this thread and ask Target Corporate Guest Services themselves.

If you're asking us whether or not we realize a policy exists, it does absolutely exist, and they're above board about it. The argument would be more to the effect of whether or not it's anti-collector or not. We say it's not. Saying that this rule that governs collectors is anti-collector is like saying the rule that you should return your cart to the cart corral is anti-cart users.


You know, I would really like to know why I can walk in to any Target and ask for a shower curtain from the stock room if there are none on the shelf and I am treated like royalty with 3 employees running to the back to get them, coming out with 10 of them and begging my forgiveness for not having them out (OK...maybe there is a little exaggeration there). But I am subject to a corporate policy if it is a Star Wars action figure that I ask for.

Your example isn't one that deals with street dates or ad set dates or anything like that, but if you were meaning to include street dates or the like (and I only bring up street dates or ad sets because you've at one or several points brought up street dates or ad sets), then I can pretty much guarantee you that Target would not go into the back and get shower curtains that haven't set either. Otherwise, each of those shower curtains is going to have its own DPCI with one single UPC (meaning the case is completely full of that item, only that item, and nothing but that item), while Star Wars figures will share a DPCI among many different UPCs. Searching for all of that product in the backroom to find one single UPC among all those UPCs even within one DPCI isn't feasible.

As far as I understand my store's policy, and I'm hesitant to say this because it's my own understanding and I know someone is going to read this and use it as a verbal cudgel to bash some employee over the head, if there is absolutely none of that DPCI of Star Wars figure remaining (meaning not one of the many different figures governed by that DPCI), then there is no reason they shouldn't be able to go into the back and bring back as many figures up to the limit for you, but they cannot bring back specific figures. In other words, if the limit is five figures, they can go into the back and bring five figures, but they would be random figures from that assortment. If it's not supposed to be on the shelf though, for any reason, you're SOL.

Now the policy is different any each store. Have you asked the managers at your stores what the exact terms of their policies are? Just go in some time and ask to see the manager. Tell him or her that you're trying not to hassle anyone but that you'd like to better understand what the policies are. If he needs extra input, I'm sure he'd happily direct you to the ATL for toys if that person is available. That could save you a lot of guessing and getting angry about nothing. Any reasonable manager would be happy to answer your questions. I know I would love nothing more than for my customers to be knowledgeable about what they can and cannot do. Now, that's not a suggestion to argue that he or she change the rules, but simply helping you understand them would benefit both parties I would think.


I am always polite (but I find the demeanor of the collector to also be irrelevant to this particular subject). But even if I were not, there are other customer sevice situations that have to deal with rude people all the time but they don't use it as an excuse to not perform a perfectly normal aspect of their duties. That is customer service. And I just had a funny thought (at least to me). I have seen some cantancerous elderly ladies chiding Target employees with a heck of lot more rude enthusiasm than I have ever used against ANY employee I have requested help from. And no I am not saying I should be afforded the same tolerance given to a cranky senior citizen. I understand that they have paid their dues and deserve to be gone the extra mile for. It was just a thought that amused me. I guess it does lead me to wonder if the a specific employee, who will remain nameless, at Apple Valley CA Target would politely help a 75-year-old lady who was brow beating said employee about an item she wanted, and then turn on the policy shield against another 75-year-old lady who politely asked for a Star Wars figure.

Well, there is no policy against being a crotchety old person. This exact example can be used to illustrate one of my favorite points. If it doesn't involve breaking policy and getting reprimanded or possibly fired, most employees are more than happy to put up with crap from customers. If it weren't breaking policy, they would fill your cart with Star Wars figures until you request they send some of them back to the backroom. First, if they're good employees, they're happy to do it. Second if they're bad employees, if that's the best way to get you on your way and out of their hair, they're more than happy to comply. No lazy employee is going to set themselves up for a fourty-five minute argument with some customer about whether or not they should go to the backroom to get something if they could have gone into the backroom and gotten the item inside of five minutes. You can talk so sweetly to the employees that they literally have to go into dialysis afterward but if it's breaking policy you're not going to get your way, but the keening she beast of an old lady will get everything she asks for as long as it doesn't violate policy.


Why is it such a crime to ask an employee to bring out collectible items? Why do some see it as "bothering" an employee? Is it "bothering" the employees to ask for other items? And if it is...why is there not a corporate policy against bringing ANY stock out to honor a request?

To answer the first part of this paragraph, let's start with the basic problem inherent in your complaint: Target has policies that govern collecting. Apparently, given that this is a major issue for you, you've come to realize that most if not all of the Targets in your area have variations of this policy. If you know most or all of the Targets in your area have this policy, why are you even asking to get stuff from the back? The odds of getting angry for any number of reasons are staggeringly high while the odds of your getting the figures you want are staggeringly low. The odds of ****ing off employees is almost 100% either way.

Interestingly enough if a store truly cares about all of its customers, they are absolutely going to alienate a select few, so we don't really care if stores care about customers, we care whether or not stores care about us. We're not worried about customer service, we're worried about collector service, which arguably isn't their job, not by a long shot. Then even if they have a collector exclusive, we're not worried about whether the policy is fair to collectors, we're worried about whether or not the policy is fair to our individual selves. They're not denying you the ability to purchase these items, they're giving others the ability to purchase them. I thought the idea of punching holes through the cards is brilliant. If a handful of carded collectors are screwed and the 99.9% of people buying them otherwise have a chance, that is truly customer service. Though I've never even heard a hint of that ever being a Target policy, not in the four years I worked here in Tallahassee, nor the ten years my mother worked in Pensacola.

Edit: And just out of curiousity, is it really so difficult in your area to get figures after they're put out on the floor? Target makes it fairly easy to find when they are going to put out their figures. We know Order 66 figures are supposed to set on or around the 8th. Do we have the first flying clue when Wal-Mart is supposed to get the Saleucami set? Do we have the first flying clue when TRU is getting their next exclusive? Target has absolutely no way of telling me when the toys will show up in the backroom, so I can either keep checking any time between a couple of weeks ago until they actually set to see if they are in the backroom, or I can simply keep checking after they are supposed to set. Given that I'm checking either way, it seems more efficient and worth my time to check the floor after they are supposed to set.

plasticfetish
04-02-2007, 04:42 AM
Target's biggest mistake is that they allow customers to look up stock quantities on the floor. It should always be handled by an employee, and if for any reason they've elected to keep stock off the floor until a certain time, they should simply say, "No, that's not in stock right now." and leave it at that.

On the flip side, once the merchandise has been set, and if the spot where it belongs is empty (or sadly understocked), then the customer should be able to ask if there's more of whatever item in backstock. That could be shower curtains, milk, Star Wars figures, or anything.

Toy collectors deserve to be treated as politely as anyone else, but at the same time, many of them obviously need to learn how to take "no" for an answer. Need to learn how to chill the **** out also, and not take things so personally.

This is just a hobby.

Phantom-like Menace
04-02-2007, 05:28 AM
Target's biggest mistake is that they allow customers to look up stock quantities on the floor.

Ignorance is bliss.

Mad Slanted Powers
04-02-2007, 09:10 AM
I don't think I can check the DPCI on my own at the Target here.

Dark Marble
04-02-2007, 11:27 AM
Same answer...equal standards. Milk doesn't have a street date. Diapers don't. MOST toys don't. And aside from the cooperative release of items at the time of the movies...there is no reason for toys to either. And let's just break it down to common sense...why not?

I see your point here. But, toys are not the only thing with street dates in Target. Aisles and end caps are set with new products all the time. And they have specific dates they are to be set. Now if a new type of shower head was being released on April 8th and a customer came in asking for it chances are that he/she would be told of the set date for the shower head and asked to come back then. In some cases, like with star wars, an employee might go back and get the shower head against the release date but most likely not.

Plus there have been some great points here as far as setting dates so everyone gets a shot. The only thing I hate more than having to wait for stuff is to wait and find out the the stores are out of stock because some one waltzed away with all the product before the release date because of lax employees. I believe in fairness too, but if I have to wait everyone should have to wait. If not, bring em out so everyone has a shot.

Mr. JabbaJohnL
04-02-2007, 02:11 PM
Plus there have been some great points here as far as setting dates so everyone gets a shot. The only thing I hate more than having to wait for stuff is to wait and find out the the stores are out of stock because some one waltzed away with all the product before the release date because of lax employees. I believe in fairness too, but if I have to wait everyone should have to wait. If not, bring em out so everyone has a shot.
I agree. Dark Marble and I frequent the same Targets, and I have never been treated poorly, but then again, I have never asked an employee for anything. Once when I was at one of the Targets, another collector asked someone if they had any more figures in the back, and he gladly brought out another case of basic figures.

Whenever I check the DCPIs, it's just for my own knowledge, so I know if I should go back there soon or not. The Targets I visit are usually pretty good at releasing all of their exclusives on the proper date, and in recent memory I have not had any problems getting any of these items. If I didn't find something at one store, oh well, move on to another. It isn't like Targets are hard to find nowadays anyway (they're soon adding another to my hometown, and there are many more of them in a slightly larger area that I sometimes visit).

Which brings up another question: for those of you who are so opposed to Target and their policies, have you really had a hard time finding things when they are released on the shelves?

I think the policies of not getting exclusives and/or items with a set street date from the back room is a good one, since it deters scalpers (which was probably Target's main goal in creating these in the first place) and levels the playing field for everyone. I mean, kids - yes, kids do still buy these - aren't going to ask employees to look in the back, and they might miss out on something they really wanted if people got it from the back before it was supposed to be released.

TheCivilCollector
04-02-2007, 04:18 PM
Target is my #1 source, I *love* when the cards and bubbles are a little bent, it means I have half a chance of coming in and finding new figures for once.

JT, BRAVO! I 100% agree with everything you said.

2-1B
04-02-2007, 07:55 PM
Sirs,
Target refers to its patrons as Guests...not Customers. :)

Mad Slanted Powers
04-02-2007, 08:04 PM
I think Wal-Mart does as well. And the employees at Wal-Mart are associates, though it didn't matter to me when I worked there. In fact, considering what the first three letters of associate are, I think I would prefer to be called an employee.

El Chuxter
04-02-2007, 11:20 PM
DC, if you want to drive to Hemet, their Target is pretty good.

TheDarthVader
04-03-2007, 07:23 PM
Not sure if I have typed this before but here are two stories:

Story One I waited for about 2 hours for the lava vader figure. A Target person comes out and says that there was a picking mistake and that they have NO darth vader figures. What?! They said that a lego vader set had the pick ticket on it. Anyway, I did not get a lava vader from that target that day. I had to trade on this forum to get one.

Story Two Not long ago I was looking for wave 9 of the Saga collection. I spoke with a dude who I knew through a mutual old friend. He was more of an aquaintance but still...I told him that I had scanned a Saga figure and the scanner showed more in the stock room. I asked him if he would check and see if the figures in the back were any different from the ones on the pegs. He smiled and was polite and checked for me. He came back and told me that the figures in the back were the same. Then I started to walk away because he said nothing else. Then I turn the corner and see a guy I used to work with who collects Star Wars figures, James. James goes up to my Target aquaintance and asks if he has any figures with coins in the back. The guy says that he believes he saw some on a pallet. He comes back with a case and James grabs the concept trooper, airborne trooper, and galactic marine. I grab the lava miner, airborne trooper, and galatic marine. James lets me look at the trooper and I let him look at the lava miner. I say that I wish I could get a stormtrooper too. He wants a lava miner. The guy helping us says he thinks he saw another box of figures. He just brings James back and lava miner and says the case did not have a concept stormtrooper in it. Yeah, a worker probably snagged it ALREADY! My points are: you would think that my acquaintance would tell me of the new figures in the back or just bring them out since I was there before James anyway. And two: you would think that ALL of the figures would be in the case because they were in the back on a RESET pallet. I still haven't found a concept trooper. Scalpers are picking them up like gold it seems. :( RANT OFF

Phantom-like Menace
04-03-2007, 10:26 PM
El Chuxter, I had to laugh at your signature. One of my comments after watching TMNT was that that girl is even hot animated. Of course the unmasked head of the action figure looks like Rosie O'Donnell after Weight Watchers.


Yeah, a worker probably snagged it ALREADY!

Did he say an employee probably already grabbed it, or is that just what you figured happened?


And two: you would think that ALL of the figures would be in the case because they were in the back on a RESET pallet.

Well, if James and you are are getting figures from that same reset stock, it stands to reason someone else could have done exactly the same thing yesterday.

JediTricks
04-04-2007, 04:36 PM
JT, BRAVO! I 100% agree with everything you said.
Thanks. It's just too bad that it's still true 14 months later, the situations haven't gotten 1 iota better.

Dark Marble
04-04-2007, 05:39 PM
The absolute worst experience I had at Target was in 2001 right before my daughter was born. I found the remains of a wave that I was very excited for back then (Bespin Escape Leia/Mechanic Chewy :rolleyes: ) and I asked an employee if they had anymore in the back. She told me yes but it was going to take half an hour to 45 minute to pull the figures. The store was really new so I didn't think much on it. But looking back I think they were just messing with my head. A pull takes minutes to do.

pbarnard
04-04-2007, 05:47 PM
Wait, you find Target employees who are working on the floor? We have a college town phenomena, the male floor employees are either in jewelery or women's clothes so they can try to pick up some chick, the women are in electronics for the same reason, and a handful of immigrants and semi-literates work the registers. My sister used to work at this store and says they used to have fights after closing on who had to clean the toys section.

TheDarthVader
04-05-2007, 06:24 PM
Did he say an employee probably already grabbed it, or is that just what you figured happened?

Well, it is mostly what I figured out because after he let us get some figures, the target employee pegged the rest of the figures that were in the box. I figure that if someone asked for just the one figure that another employee would more than likely do the same thing. As it were, there were no TAC figures on the floor.

I don't mean to sound ungrateful or anything. It was just one of those frustrating moments for me.