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View Full Version : Master Replicas Stinks!!!



Cotasnoova
06-04-2002, 01:11 AM
I have been screwed by Master Replicas! Do not deal with this company. They have no clue what they are doing or what they are talking about. No one could answer any questions, I had to find the number of their Vice President and even she could not help me. Not to mention that they lied to me on several occasions, and then admitted they lied and said there was nothing they could do! These people are aweful!

BillyJAck
06-04-2002, 01:18 AM
What happened. Please be more speffic... I was planning on buyint a working Vader saber from them. and a Count Dooku Saber replica but if there shady forget it. LMK

billyjack

derek
06-04-2002, 01:33 AM
yea, give the details.

i've already ordered the anakin FX saber, which was supposed to of shipped by now, but now i am hearing september?:confused:

Cotasnoova
06-04-2002, 01:36 AM
Well first of all, they have poorly trained customer service staff. These people did not even know that there was a collectors society where people can get like numbered items. One representitive told me I was lying and that he "knew" I was lying. He then claimed his computer could not find the link on the website that I told him to go to to see the information. After seeing this he hung up the phone on me.

So then I call back and talk with someone else who ASSURES me I am getting the same numbers and promises that the items WILL ship on time! Great, problem solved, I ordered both Obi-Wans and Anakins lightsaber on top of Luke and Han.

I call two weeks later, and my items (LUKE AND HAN) have still not shipped, and then they tell me they are different numbers! So now they are one week past their MAX deadline and don't even apologize or send out an email saying it will be another MONTH! So, now I got to wait a month and get different numbers. This person told me that the person I talked to two weeks before had LIED to me and that they were trained to say there was NO WAY to get like numbers, that it was impossible! So they transfer me to their supervisor...this person is a real cookie. He tells me that the Han Solo numbering is different, but all the lightsabers WILL HAVE THE SAME NUMBERS! So I say fine, cancel the Solo Blaster I can by it cheaper on Ebay! He also tells me that his lackies were never trained to say they coudl not offer like numbers, ANOTHER LIE I SEE!!!!!!!!

So then I call Cindy Bath VP of marketing! She tells me she will get right on it after I tell her everything that has happened, and how messed up it all is. She tells me that she will get right on it.

The next day, the Customer Service Queen calls me and says that everything is in perfect order, all your lightsabers will have the same numbering! Everything is great!

LOL

The next day this Queen calls back, says there is a problem, I am getting different numbers! Another lie, this one from high up! She says that there is nothing they can do, even though they offered like numbers and I ordered my items way before the deadline! (this whole like numbers thing is still on their site)

So now I have called Cindy bath back, but she now never returns a phone call.

These people stink. I feel uncomfortable with them having my credit card numbers, I just know they are going to go ahead and charge me, or screw me in some way. STAY AWAY!!!!!!

Jayspawn
06-04-2002, 01:49 AM
So did you get any of your orders? What is the quality like?

I would suspect that something of a replica would take sometime to ship.

derek
06-04-2002, 01:50 AM
thanks for the info.

when you say "like numbers" are you reffering to the production numbers of the limited edition sabers?

i guess you wanted all of them to have the same __ of __ #'s?
is that right?:)

i'm glad i ordered mine from Entertainment Earth. if they flake out, EE just won't charge my card.:)

bigbarada
06-04-2002, 01:52 AM
Sounds just like all the problems people had with Icons before they went under and took a lot of people's money with them.

I've been told that many of the prototypes MR showed a few months back weren't made by them, they were made by this guy from Hong Kong (I know his name but won't give it, to protect him) and the pics stolen and presented to Lucasfilm by MR in order to obtain the license to sell prop replicas. This guy from Hong Kong had no way to cry foul since he was not making these replicas under license. Thus he had to just sit back and let it happen. He has warned as many people as he can that MR is not in the business of being honest though; but he has to remain low-key to protect himself from Lucas' attack-lawyers.

Cotasnoova
06-04-2002, 01:55 AM
yeah I am refering to like seriel numbers.

I would not be mad about the ship time, if they did not promise 4-6 weeks after ordering, then changing to middle of may, and then to end of June.

They say is the delay is based on demand, being an economics grad, I know that is crap. There supply was 2500, they expecting huge demand, and they did not produce. The evidently sold the items and promised dates that they could not coem up with. The darn things were not made in time. It was not demand, it was just another example of crappy service. Why promise to sell something, when you don't even have it. Demand has nothing to do with it. They just did not have 2500 or 2 for that matter ready to go.

DarthBrandon
06-04-2002, 03:25 AM
Thankx for the info, I won't be ordering anything from them, that's for sure.

CooLJoE
06-04-2002, 04:10 AM
Just curious, but why do the "like numbers" matter?

Cotasnoova
06-04-2002, 11:19 AM
Well, it matters that when you are PROMISED and told that you WILL get them. It matters when they change their mind and run through a bunch of hoops, changing their minds along the way.

What if they simply charged your credit card and never sent anything? Would that be a problem for anyone. They might decide, "hey we are going out of business, lets rake in what we can."

JediBoulton
06-04-2002, 12:11 PM
Thanks for the information about MR. I was thinking of ordering the FX lightsaber -- but not NOW!! If there are enough people like Cotasnoova complain -- then I feel that SSG should take off their link to this site. When my home page comes up -- that little MR screen pops up all the time. If MR offered a great product from good people -- then leave it up.

On another note -- have you heard of parksabers.com This guy makes a GREAT lightsaber. They dont have the sounds though. The light blades are really sturdy and they are really bright in color -- also the blade is removable. Jeffery Park was at the Dallas convention on March 17th. He actually sold out of his product early Saturday morning and cound make any more. Each order takes about 6-8 weeks to make -- and from what I am told -- he WILL E-mail you with status so you dont get upset.

I am sorry for your fustration Cotasnoova. I hope you resolve everything.

pthfnder89
06-04-2002, 12:26 PM
Originally posted by bigbarada

I've been told that many of the prototypes MR showed a few months back weren't made by them, they were made by this guy from Hong Kong (I know his name but won't give it, to protect him) and the pics stolen and presented to Lucasfilm by MR in order to obtain the license to sell prop replicas. This guy from Hong Kong had no way to cry foul since he was not making these replicas under license. Thus he had to just sit back and let it happen. He has warned as many people as he can that MR is not in the business of being honest though; but he has to remain low-key to protect himself from Lucas' attack-lawyers.

I'm not familiar with that story BigBarada but I would be EXTREMELY skeptical of someone from Hong Kong making a claim like that. There are plenty of legitimate people there, but Hong Kong is also the lying/cheating/scamming capitol of the world.

I won't make any claims as to Master Replicas customer service or screwups in their ordering and manufacturing, (they might well be totally mismanaged) but I don't see why they would have any need to resort to that sort of thing.

The modelmakers who work for them have done very good work in the past so as far as creating prototypes to prove themselves to Lucasfilm there's no reason why they would steal them from someone else.

Darth Detori
06-04-2002, 12:46 PM
eh, Jeff Park has a few marks against him. His current blade with 360 degree EL technology- he basically stole that off another guy. His hilts are pretty cool though.

Yoda'sMaster
06-04-2002, 01:34 PM
i ordered a yoda's lightsaber on april 23rd and i have yet to hear any work of when they r shipping it they said they would give me an email right before they ship. yet still no email :(

derek
06-04-2002, 06:28 PM
this is just second hand info, but from what i've read, the prop makers at master replicas have a pretty good rep at the replica prop forums.

i wouldn't be suprised if master replicas gets jeff parks shut down. they paid a lot for the rights to make replicas, and they have to compete with someone who is making slight variations of the official sabers.

i know he has a few "original" designs, well, as original as a light saber can be, but most of his stuff is just a variation on luke's, anakin's, vader's and obi-wan's sabers.

i'm not knocking the guy though, his stuff does look good, but if lucasfilm is cracking down on other un-official prop sellers, why not parks?

Hellboy
06-04-2002, 07:41 PM
If Master Replicas can get Jeff Parks shut down their competition would be gone and the quality control could end up being as good as their customer service.

RooJay
06-05-2002, 03:42 AM
I'd be interested to know what Sir Steve thinks about all of this.

2-1B
06-05-2002, 04:50 AM
Originally posted by derek
this is just second hand info, but from what i've read, the prop makers at master replicas have a pretty good rep at the replica prop forums.

i wouldn't be suprised if master replicas gets jeff parks shut down. they paid a lot for the rights to make replicas, and they have to compete with someone who is making slight variations of the official sabers.

i know he has a few "original" designs, well, as original as a light saber can be, but most of his stuff is just a variation on luke's, anakin's, vader's and obi-wan's sabers.

i'm not knocking the guy though, his stuff does look good, but if lucasfilm is cracking down on other un-official prop sellers, why not parks?

I don't know much about these sabers, but when I read that this guy sells them I immediately thought of the LFL crackdown . . . and I can't believe they haven't "found out about his little operation, shut him down." (thanks Han & Lando)
It's not like the guy is very clandestine, since his name is all over the web. But good luck to him. ;)

pthfnder89
06-05-2002, 12:16 PM
Originally posted by Caesar


I don't know much about these sabers, but when I read that this guy sells them I immediately thought of the LFL crackdown . . . and I can't believe they haven't "found out about his little operation, shut him down." (thanks Han & Lando)
It's not like the guy is very clandestine, since his name is all over the web. But good luck to him. ;)

I really hope he doesn't get shut down, but somehow I don't think he will. Like you said, he hasn't had any problems with them so far, and he's pretty well known, so hopefully he can keep under the radar.

I especially hope he stays around until I can afford a saber. I've been meaning to buy one from him for over a year but I don't have the money quite yet.