View Full Version : BEWARE: HASBRO SAGA: Rep Gunship & Arena Playset on Wal-mart Site - UPDATE

Darth Annexis
06-07-2002, 01:47 AM
In reference to the article posted on the main page...


BEWARE: Walmart is not conducting a typical Internet Presale!!!!

I love walmart, I go there very often because you can beat their prices...but their definition of a preorder is wrong...

I ordered two of the Gunships...happy with my purchase I went off to bed. I woke to an e-mail indicating that they could not process my credit card and it was declined. Declined? I was confused, there is was a balance of $1,700+ in my bank account and yes I was using my Gold Visa Check card...

So I wrote to their customer service and asked why the card was declined and why in hell were they trying to charge my credit card for an item that was 2 1/2 months away from delivery...

I called customer service because there was no reply and they told me the reason why my card was declined was because I had entered the wrong expiration date...no problem, I said and gave her the correct one...then I asked why they were charging my card...she said that they "run" the card to make sure the funds are there...I said of course the funds are there...she asked if it was a debit card and I said yes...She then proceeded to tell me that the charge (even though they will not charge you until delivery) will be withheld from your account...so it will appear as you have been charged and the 80+ dollars will be held on your account...I said "WHAT?" NO one does this like that...they take the number and you get charged when they ship...she proceeded to tell me this is standard practice...I said "UH NO IT'S NOT" I have completed hundreds if not thousands of pre-orders from Amazon, EEarth, CD-Now, and all other places...not a one "held" the funds of my account, either debit or true credit card.

I cancelled the order and told them that I would place the order closer to the delivery date...no way am I going to let someone collect interest on my money for 2 1/2 months...let alone hide it from me...

I plan to call Walmart back and request to speak with a supervisor and ask that they verify this....

Does this make sense to any one else?

Darth Yambag
06-07-2002, 01:59 AM
great, I just ordered one about a half hour before reading this. Nobody charges your credit card till the item is shipped. Even the ***$holes who over charge up the wazoo

Darth Annexis
06-07-2002, 02:01 AM
Call Walmart up and ask them to clarify the presale for you...there is an 800 number I can look it up if you need it!

Darth Yambag
06-07-2002, 02:03 AM
that would be brilliant and appreciated. (the 800 #)

Darth Annexis
06-07-2002, 02:04 AM
Walmart Customer Service!

1-800-966-6546. We're here to serve you 24 hours a day, 7 days a week!

Darth Yambag
06-07-2002, 02:07 AM
Thanks, I'll call tomorrow and let you know how it goes.

06-07-2002, 07:00 AM
Well if this is how there gonna play then i'll just wai
t to get it at a closer date to shipment.

Darth Yambag
06-07-2002, 10:19 AM
Upon further inspection, they tell me my credit card won't be charged till shipment.

Meditate on this further, I will...

Darth Annexis
06-07-2002, 11:50 AM
Check with them again...the told me that they would hold the funds...on a credit card (non debit) they authorise the amount and it polaces that amount on hold...like reserving a car...with a debit card, the money is withdrawn and held by the bank...i have yet to call back to speak with the supervisor...but i will

06-07-2002, 01:20 PM
Sounds like a pretty poor buisness tactic, but typical of Wal-Mart.

At the company I work for, we are one fo their vendors just like Hasbro is, and let me tell you, they are a pain in the @#! Darth Annexis, most of the time I run into problems with them it's not that they are greedy or manipulative; It's just that they are so uncoordinated it's not even funny.

Wal-Mart is a MONSTER; they're just plain huge and problems arise because their departments don't talk to each other so no one ever knows what the other department is doing. They are one of the toughest customers I have to deal with because know one even knows which department is supposed to take care of which problems.:rolleyes:

06-08-2002, 01:25 AM
It's an old-school tactic, when I was working at the video store 12 years ago, new members had to leave their credit card numbers to get accounts and we had to "run" their cards for $100 to make sure they were they were OK to act as an insurance against theft (this was before Debit Cards). Credit Cards work differently than Debit Cards and while there's not supposed to be any hold time (I dunno WHY they told you that unless CC laws and policies have changed radically), it may affect certain Debit card accounts differently (the previous SW Fan Club ran into this... from time to time).