Mine came in a Hasbro white mailer box and arrived in great condition. From what I have heard it's just the luck of the draw with these things. Hope you have better luck with the next one. Aside from an awful spring mechanism for the wings, it's a great toy.
I got the Red 3 X-wing today at TRU using a 25% off coupon you can download and print. For $45 it was worth it. Now that I have X-wings for Red 5,2, and 3 and a couple really nice big TIE fighters, I really need a completely redone Vader's TIE advanced.