Extra Holiday Help at TRU, isn't much help at all

**Turbowars** · 12-01-2002

Well today I got a tip that a TRU about 20 minutes from me had the 12" Zuckuss wave. I called to place a set on hold. I asked if they had a 12" SW Zuckuss figure and the guy on the phone right away said NO. I said what? He told me they don't carry 12" SW figures. I said a friend just told me they were there. He replies, Oh well that might have been in the morning. I asked him to at least look for me and he said he was right in front of the SW stuff. Well then I asked to talk to a manager and finally I talked to a guy that said, oh yeah I'll hold a set for you. I said thank you, but why was I told that they didn't have them, he said the holiday help doesn't know the store very well yet. I thanked him and drove over and got my figures. I sure would have liked to meet the guy that said they did carry them and show him where they were. I remember when I got my 1st job and when I didn't know the answer to a question a asked. I guess the really don't care. Oh well at least I got my Zucky!

**Emperor Howdy** · 12-01-2002

Please don't say Zucky.

**Turbowars** · 12-01-2002

Zucky? Why not say Zucky? Zucky is my favorite Bounty Hunter. Why I remember when Zucky was 4-LOM, but I still loved him even though they use 4-LOM's name for Zucky. Now that I have Zucky I'm complete. I might need another Zucky to open, so Zucky could stand with the other Hunters. Oh and why don't you like Zucky?

Hey, whats up with your dog collar rack? LOL

**Jedi_Master_Guyute** · 12-01-2002

heheehhehehe Zucky!!! That's almost as bad as "annie" (shudders sideshow Bob style)

The local Meijer had Zuckuss, Dengar and the Imperial Officer. If i collected the 12'' figs, i would've been happy.

**2-1B** · 12-01-2002

This thread zucks.

**fourtwo** · 12-01-2002

agreed. you have high expectations. that store has a lot of merchandise in it to learn. not everyone gets it right away. took me a few days to learn it all.

**Turbowars** · 12-01-2002

that maybe true, but you just don't say "No" right off the bat to something you have no clue about. If I had done that at my job I would be canned the 1st day. Don't worry, I didn't turn the guy in, not that it would have mattered anyway. I look at it this way. You get paid to do a job, so you should do your job. Very simple. The job at TRU is 100% customer service. Yesterday I didn't get any service until I asked for a manager. Now a manager should not really have to speak to a customer if he has trained his or her employees well. Look, I was in retail customer service for 6 years and the customer is job # 1. Bottom line is, They put the cash in your pocket. No customer, no job.