They really are top notch guys. I've been dealing with them for over a year now (last year as a member of the club, this year just picking a thing or two here and there) and have had NO problems whatsoever. The key to dealing with Kebco is patience. I've posted this before, but the security of knowing you're getting that tough to find figure when your local store (or in my case - your local COUNTRY) is never going to stock it is worth way more than the excitement of being able to post that you got it early. Sit back and enjoy the stress free collecting that Kebco provides.