Bad Service from MR, what happened? (merged)

[ANAKINYODA]

I am super super angry in MR service. In this case, I had pre-order ANKIN SE. MR inform me the saber have been shipped by email.
OK..I see the email. WHAT!!!!!!! The email show the item was SW121-S is not SW121S-P and the description is show ANAKIN SE not ANAKIN SE 1-300 series.
I take annual leave to stay at home to pre-order it to get early number. Now,
they have ship the lower number to me. SPEND MY TIME.
After I send the email to them who inform me.They need to check their
corporate dept but they are no reply, WHAT HAPPEN?

[ANAKINYODA]

****, I had received the ANAKIN SE today. I opened the shipping box.

What? The display plaue losting in it and the shipping box had been opened.

I had sent email to MR to change new one to me but no answer. I am very angry them who are very bad service. Because I had pre-order it before then
I can get early number. Now I only get the lower number 435.

[Jayspawn]

#435 is still a good number to have. As long as you have the saber the number shouldnt matter.

[JediLip]

What? The display plaue losting in it...

Sorry to hear about your MR problems. Have you ordered directly from them before? Unfortunately, just because you order early doesn't mean you'll get a low number. It's pretty random actually. I ordered the BD Maul when it was in "Last Call" a month after it was released and got #72.

It would be nice to give the lowest numbers to the first ones to place an order but they don't do that.

[ANAKINYODA]

I am very unhappy. Before my Anakin SE had lost the display plaque and the shipping had been opened and the plaque number is so high when I pre-order in the first morning so I send the email to them and request to change a new one. They reply me. They said: "The item was sold out and hundreds of people to order in the first morning, if you want to return back, we are very HAPPY. we only give you $25 couple for you." After I saw this message, I am super angry, I am not a beggar. The important point is the shipping box was opened and the display plaque had been lost. I need to change a one, not a $25 couple. Now I am very hurt and may not direct buy from MR who are very bad.
Now My Anakin SE like a people lost a hand or leg. All brother, Now what can I do. I really want to DEAD, is really not a lie. SO HURT AND UNHAPPY.

[mini-rock]

I am very unhappy. Before my Anakin SE had lost the display plaque and the shipping had been opened and the plaque number is so high when I pre-order in the first morning so I send the email to them and request to change a new one. They reply me. They said: "The item was sold out and hundreds of people to order in the first morning, if you want to return back, we are very HAPPY. we only give you $25 couple for you." After I saw this message, I am super angry, I am not a beggar. The important point is the shipping box was opened and the display plaque had been lost. I need to change a one, not a $25 couple. Now I am very hurt and may not direct buy from MR who are very bad.
Now My Anakin SE like a people lost a hand or leg. All brother, Now what can I do. I really want to DEAD, is really not a lie. SO HURT AND UNHAPPY.

So what flight were you given in your confirmation email?

[ANAKINYODA]

The confirmation email is Fight 1. and the ttl price is $579 (S+H). Now MR is not still to reply me. Now I lost my product and lost my money.

[JediLip]

Do you live in the U.S.? If you live outside of the U.S., then it's probably customs that opened your shipping box and lost the plaque. Just a thought.

Sorry about your problems with M.R. though.

[mini-rock]

I bet you're right JL. It does seem like the most logical explanation.

[Chief_Chirpa]

Why don't you just ask mr for a new plaque. Someone else on another forum did that. I would suggest maybe trying to call them instead of email.