I recently had one of my display shelves crash onto my MR Jedi Remote
The plastic "fork" that holds the remote in place on the stand broke off inside the Remote. After panicking, I sent an email to MR requesting a replacement part. It took a couple of days to get a response. When I called a rep, he told me to search on Google.com for "A.J. Collecting." After unsuccessful attempts to find that website, I gave up. Fortunately, MR responded to my email about 5 days later....They offered to replace my damaged piece free of charge after I emailed them my address and the correspondence we swapped on email.
In a related story, Gentle Giant Studios helped me earlier this year when one of my Asajj Ventress lightsabers broke off in her hand on the maquette. They sent me a replacement saber in 3 days! It's great to know that we can get support from these 2 companies!!!