I got a set Of Hoth Bust ups from Bluesnaggs and when I opened Luke he was missing the visor on his head. I contacted GG via e-mail asking if they could send me a replacement. I got a reply in a few days and the next day after that I received a new Luke head. I know it's not that big of a deal I mean we are talking about a $5 toy, but GG handled it fast. I just wish is wasn't so damn hard to get their other products.