Page 1 of 11 12345 ... LastLast
Results 1 to 10 of 105
  1. #1

    I've had it up to where my flattop used to stand with Target

    I went to one of my local Targets on February 9th, and found part of one case of the Geonosis wave on the pegs (no Scorch or Utapau Trooper of course). And as I was putting the remaning figures in my cart, I noticed that all...every one...of the bubbles had been smashed on the tops at the corners...both corners. It was obvious that this was done intentionally as there were three cases of the Hoth wave in pristine condition on the pegs with them.

    So I called over an associate, and pointed this out to her. And of course, she was flabbergasted and incredulous at my theory of them having been damaged on purpose. She did promise to be vigilant about watching for whoever might have done this, but I got the impression that she was gaffing me off.

    Then, this morning, a buddy of mine called me to tell me that the other Target near me has ONE case of the Geonosis wave and about 4 of the Hoth wave. When I got there, there were no figures on the pegs except for Bib Fortuna, 6 of them. I checked the scanner and it told me there were some in the stock room. So I politely asked for some assistance and one of the rudest women I have ever had the misfortune of meeting came off on me as if I were some miscreant begging for her home. She checked the scanner and told me it said there were none in the stock room. I double checked and it said there were none after telling me at first that there were some. This I cannot explain.

    To most of us, this is the normal dance between Target associates and Star Wars collectors. And this is not what floored me...what floored me is when I told this lady about the damaged packaging at the other Target, she told me that the corporate policy is to do whatever they feel is necessary to counter the problems caused by collectors and that damaging the packaging was one of the things they do. I asked her to clarify that what she was telling me is that TARGET EMPLOYEES ARE THE ONES DAMAGING THE CARDS AND SHE SAID YES.

    I still found this hard to believe and so I told her to give me the corporate number and she was perfectly willing to give it to me to verify her story. I called the Target where I found the damaged bubbles first and asked to speak to the manager who gave me the following information. Some of which we all know, some of which was news to me. She told me:

    1) Target policy on selling collectibles is no more than 4 per person. No new news there.

    2) Target employees are not required to go into the stock room to hunt for specific collectibles (read: Chase Figures).

    3) She told me that she knew of no corporate policy to damage cards and that I should call the other store and report it. The interesting thing to me is that the store that denied the policy is the one where the packages were damaged.

    4) I called the other Taget and basically got the same story from their manager.

    5) Both managers stated that under the circumstance that there are no figures on the pegs, the emplyees are required to refill them, but not if a collector requested it.

    The thing that bothers me the most about this is not that they won't hunt for chase figures, or run off immediately to re-stock a shelf that a collector points out is empty, that is just common sense. The thing that bothers me, is that the anti-collector attitude is so deep that they will damage the product to thwart collectors, and go so far as to not even do normal re-stocking of product when it is a collector who points out the necessity (and I have no idea how they determine if a person is a collector or a parent buying for their kid, they have never asked me).

    Then I called the corporate Guest Services to register a complaint about the damaging of the packages. And after telling the first person about it, she connected me to a "specialist". During the conversation with the "specialist", he told me that there has never been another complaint of this type before so the only thing that will happen is that it will be logged in and reported to the store with the name of the lady who told me they were doing it. But they did tell me that the fact that she was rude would be dealt with immediately (and I barely mentioned that in passing and told them that wasn't even what the call was about).

    So I have decided that I am going to completely stop shopping for my collection at Target. Not even the exclusives (and this hurts because I have dreamed of a Shock Trooper on a #41 sculpt). Further, I am going to find every reciept that I have bought Star Wars figures with in the return period and return them all for a refund (I will not damage the cards...but it is tempting). They will still get my money, however, as I can't stop my wife from shopping there.

    I am not calling for a boycott and I have chosen to post the corporate number on this thread SOLELY TO MAKE IT EASIER TO BE ABLE TO REGISTER LEGITIMATE COMPLAINTS ABOUT SERVICE OR STORE POLICIES. I have further decided not to publish my reference number from Target as I do not want SSG to be looked on as the place that some Target boycott started. I am going to say, however that I am disappointed that with all of the posts that I read about problems at Target on various websites over the years, that I would be the first to actually send up a complaint.

    Anyway for anyone who wants to register any legitimate complaints, the number is 1-800-440-0680.

  2. #2
    Quote Originally Posted by Darth Cruel
    5) Both managers stated that under the circumstance that there are no figures on the pegs, the emplyees are required to refill them, but not if a collector requested it.

    WTF is that? If a collector asks for merchandise we cant have it? Is our money different from the next guys? Target sucks.
    thanks Chux Turbo LBC Bobafrett Mtriv73 Rjarvis JF96 JT JMG FB Rogue2 Tycho Slicker Deoxy Caesar JontheJedi JJReason Brandon Solo JMS UK for great deals.
    SSG Pro Football Pick em and Bowl Pick em Champ 2006. 2007 NCAA Bracket Champ
    #24 - Gone but not forgotten

  3. #3
    And here is something I forgot to include in the original post:

    When I told the four people I talked to about scalpers getting Target employees to help them, they treated me like that was an impossibility and I was a crackpot for thinking it was even possible.

  4. #4
    what floored me is when I told this lady about the damaged packaging at the other Target, she told me that the corporate policy is to do whatever they feel is necessary to counter the problems caused by collectors and that damaging the packaging was one of the things they do.


    Countering the problems caused by collectors?!?!?!? what problem is that??? customers-whether they be collectors, parents, customizers or whatever-go to the store to buy they're stuff and target makes money...and they consider this a problem?? I don't get the mentality of target about this...they're in existence to do one thing and that is to make money...everything about this story makes it seem like they don't care about making money...I used to own a retail business and if I had any customer that asked any employee to check the stock room for some merchandise and the employee refused, I would have fired them immediately...and I would have fired them for damaging merchandise to help deter 'collectors' or what have you.

    But on the flip side of that I was at a target in Johnson city, TN with my cousin back in the summer and we were looking for AT-TE gunners and SA clones and one of the associates asked us what we were looking for and when we told him, he proceeded to go the stock room and get all un-opened cases they had and let us go through them...we didn't even have to ask him, he asked us what we needed...that's the way it should be.

  5. #5
    I have also had some very good experiences with some stores. The same store I found the damaged cards in had a young lady who seemed almost thrilled to be able to go in the back and grab an Utapau Shadow Clone Trooper Commander for me. And I do appreciate that. My problem is finding out about how in-depth the anti-collector attitude goes. And what lengths they are willing to go to thwart "The Phantom Collector Menace". And it is a pity to find out that someone who is helping me is breaking the rules.

    If I were still shopping there, I would change my tactics. If I saw that there are just a couple of peg-warmers on the pegs... I would hide them and then tell the associates that there are no more on the pegs and I want some for my child for their birthday.

  6. #6
    I figure this is really an issue about the current Hasbro figure line, so I moved it to that section.

    Target has had a "collector problem" for the past decade, I remember way back when the Special Editions came out, Target was punching holes in the packaging to ensure regular customers get a chance to buy these figures. Their stand was that scalpers and hardcore collectors are hoarding the figures from the casual fans, and regular customers who come in wanting figures for their kids, since oftentimes casual fans and regular customers spend more at Target because they buy lots of other stuff, non-toy stuff, and that's the only reason Target carries toys in the first place (WM same thing), toys are not a big moneymaker for them, they're there to entice customers to come in for them and buy other stuff.

    Also, collectors are far too often rude and pushy and greedy, abusing employees and wasting their time on wild goose chases, so the bad seeds have created a negative downward spiral for the relationship between us regular collectors and Target's employees (TRU is the same way). Collecting has become vicious and mean and rampant hoarding - gotta get 2 of each, 1 to open, 1 to save MOC; gotta be first, gotta be perfect, gotta be now. These are the lesser qualities of many collectors' behavior, and we cannot be surprised that this has become the end result. There is a harsh anti-collector sentiment on behalf of store employees out there and has been for a while, IMO it kicked in when TPM came out - that's when the collectors' behavior became its most ridiculous, and Hasbro's poor case assortments have a lot to do with that. But now it's created a negative atmosphere which sucks, I am not defending the bad behavior we often receive from stores' employees, just explaining it.

    Target is my #1 source, I *love* when the cards and bubbles are a little bent, it means I have half a chance of coming in and finding new figures for once, I can't and won't be waiting at the door every morning to race the Hot Wheels guys to the toy aisle to find new stuff, so crushed bubbles are perfect for me. Target owns this product, if they want to make the packaging imperfect to ensure more customers get the product inside, that's their prerogative.
    Last edited by JediTricks; 02-11-2006 at 06:52 PM.
    Darth Vader is becoming the Mickey Mouse of Star Wars.

    "In Brooklyn, a castle, is where dwell I"
    The use of a lightsaber does not make one a Jedi, it is the ability to not use it.

  7. #7
    Quote Originally Posted by JediTricks
    ...collectors are far too often rude and pushy and greedy, abusing employees and wasting their time on wild goose chases, so the bad seeds have created a negative downward spiral for the relationship between us regular collectors and Target's employees (TRU is the same way). Collecting has become vicious and mean and rampant hoarding - gotta get 2 of each, 1 to open, 1 to save MOC; gotta be first, gotta be perfect, gotta be now. These are the lesser qualities of many collectors' behavior, and we cannot be surprised that this has become the end result.
    JT, that's hitting the nail on the head right there. I do everything I possibly can to politic with the toy folks at my WM, Zellers and TRU in a positive way, smiling and laughing about the fact that I want this stuff, and making self-depricating jokes about it the whole time. You think these employees want desparate, frenzied collectors screaming at them to fill up the pegs or tear through half an acre of poorly marked cardboard boxes to find a $5 figure? Give me a break, no one wants to that at work.

    If you're nice, and they're sour - you have every right to call them on it, or talk to a manager. If you're making like they're stupid because they won't bend over backwards for you - they never will. Period. All we can try to do is be positive, and undo the harm that's been done by scalpers over the past 10 years - calling the manager and setting up boycots ain't gonna help. If you can't wait to find stuff - preorder online and sit by the mailbox.
    GOLDEN DEUCE AWARD WINNER & MABUCON ATTENDEE 2008

  8. #8
    I hate Target and refuse to buy there anymore just for the fact that they are a dollar more expensive even if they may have the figures more often than Wal-Mart.
    You'll be sorry, Pee-Wee Herman!

  9. #9
    yeah,target pretty much blows...they never have anything on the pegs,and if there's something in the back,they can't bring it out....i never bother to go there....

  10. #10
    I first found most of the wave of Saga Hoth at Burbank Target- and was so excited. I grabbed them all, and then as I examined the packaging, I realized that the top corners were pushed in on all the figures. Since I'm not opening the Saga 2006 stuff, I put it all back and complained. The Carkoon pegwarmers didn't have any dented corners. I finally found mint ones a few weeks later. The other day, I found a Gonk (Power Droid) with the whole top part of the card bent. Again, I left it.

    I'm in favor of giving kids a chance to get these, and I loathe having to go at 8am on stock days to get stuff- but what choice do we have? Thank god Hasbro.com is putting these all online so quickly- cause I'm done making special runs to Target in hopes of finding at least one figure on the pegs. I don't have a decent Wal-Mart near me, and KB sucks. Ent. Earth is also offering these waves, albeit later than retail.

    Target could do something else besides damaging their products. I haven't seen them enforce a 4-per person rule. And if they don't make money on toys, why did they raise the price on these figs over what the ROTS line was?

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO