Well, After some problems with customer service with my last order, Amy called me and explained that they are training a new call center, and that things should be a lot smoother in the future.
She also went on to explain that the order confirmation page should soon tell whether or not you will need to sign in person or if it can be just left on the doorstep. This was the origin of my whole shipping problem.
Anyway, I just wanted to thank Amy, and state that though they are having a few rough patches with the new center, Amy smoothed things over with an explanation and some coupon action.
It's nice to know that at the core, MR does care about their customers.