Just had a colossal row with a client who claims she never signed a contract to advertise in a particular publication. Yet, I have the contract faxed back from her office with their business name, fax number, date and time across the top. Oops. I told her that we'd received payments from them for this account. She claims they'd been paying on a different account, which started in May, when I inform her that we had received three cheques for this particular account, which started in November. She claimed fraud and that she would take us to the NY State Attorney General for fraud-- even though she had clearly signed and faxed and signed and mailed us the first contract that she is disputing. She didn't believe me so I faxed the paperwork to her and also sent it registered mail. I called her back 10 minutes after I had faxed her the 10 pages and she tells me that the pages started coming through but they just stopped because they needed to change the cartridge on their fax machine. Yeah, right. I politely told her that I would fax the ten pages again in 20 minutes so that they would have plenty of time to change that cartridge. When I called back 10 minutes after the second time I faxed her, she answered the phone in a somber tone 'cos gurfren knew she be busted!!!
Oh!! Some woman called to cancel a renewal on an advertisement. I asked why the doctor was cancelling the advert. The caller said he wasn't happy with the services. I asked her what aspect of the services he wasn't happy about. She said in a snotty tone, "Well, *scoff* you took him to collections!" So, I said, "Well, the only time we send someone to collections is if they don't pay their bill for six months. So, really, it wasn't something WE did. Was it?"
"...okay, I'll put your cancellation request through for you."