This Walmart is right outside of downtown and is full of section 8'ers and lower-class inner city folks. Customer service is NOT their priority-- you've gotta trust me on this one. It usually takes 20 minutes to get to a person at the CS/returns desk and there are about 20 carts of merchandise waiting to go back out just sitting in the expanse where customers don't/can't queue. It looks like a war zone. I should take a picture sometime.