Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Registered Darth Annexis's Avatar
    Join Date
    Apr 2002
    Location
    You know the last parking spot furthest from here? Well I'm one spot beyond that!
    Posts
    103

    BEWARE: HASBRO SAGA: Rep Gunship & Arena Playset on Wal-mart Site - UPDATE

    In reference to the article posted on the main page...

    http://www.figures.com/databases/act...ow_article=232

    BEWARE: Walmart is not conducting a typical Internet Presale!!!!

    I love walmart, I go there very often because you can beat their prices...but their definition of a preorder is wrong...

    I ordered two of the Gunships...happy with my purchase I went off to bed. I woke to an e-mail indicating that they could not process my credit card and it was declined. Declined? I was confused, there is was a balance of $1,700+ in my bank account and yes I was using my Gold Visa Check card...

    So I wrote to their customer service and asked why the card was declined and why in hell were they trying to charge my credit card for an item that was 2 1/2 months away from delivery...

    I called customer service because there was no reply and they told me the reason why my card was declined was because I had entered the wrong expiration date...no problem, I said and gave her the correct one...then I asked why they were charging my card...she said that they "run" the card to make sure the funds are there...I said of course the funds are there...she asked if it was a debit card and I said yes...She then proceeded to tell me that the charge (even though they will not charge you until delivery) will be withheld from your account...so it will appear as you have been charged and the 80+ dollars will be held on your account...I said "WHAT?" NO one does this like that...they take the number and you get charged when they ship...she proceeded to tell me this is standard practice...I said "UH NO IT'S NOT" I have completed hundreds if not thousands of pre-orders from Amazon, EEarth, CD-Now, and all other places...not a one "held" the funds of my account, either debit or true credit card.

    I cancelled the order and told them that I would place the order closer to the delivery date...no way am I going to let someone collect interest on my money for 2 1/2 months...let alone hide it from me...

    I plan to call Walmart back and request to speak with a supervisor and ask that they verify this....

    Does this make sense to any one else?

  2. #2
    Registered
    Join Date
    Mar 2002
    Location
    if there is a bright center of the universe...about 3 doors down on the left
    Posts
    100
    great, I just ordered one about a half hour before reading this. Nobody charges your credit card till the item is shipped. Even the ***$holes who over charge up the wazoo
    I take orders from one person, ME

    Star Wars Episode III:
    REVENGE OF THE SITH

  3. #3
    Registered Darth Annexis's Avatar
    Join Date
    Apr 2002
    Location
    You know the last parking spot furthest from here? Well I'm one spot beyond that!
    Posts
    103
    Call Walmart up and ask them to clarify the presale for you...there is an 800 number I can look it up if you need it!

  4. #4
    Registered
    Join Date
    Mar 2002
    Location
    if there is a bright center of the universe...about 3 doors down on the left
    Posts
    100
    that would be brilliant and appreciated. (the 800 #)
    I take orders from one person, ME

    Star Wars Episode III:
    REVENGE OF THE SITH

  5. #5
    Registered Darth Annexis's Avatar
    Join Date
    Apr 2002
    Location
    You know the last parking spot furthest from here? Well I'm one spot beyond that!
    Posts
    103
    Walmart Customer Service!

    1-800-966-6546. We're here to serve you 24 hours a day, 7 days a week!

  6. #6
    Registered
    Join Date
    Mar 2002
    Location
    if there is a bright center of the universe...about 3 doors down on the left
    Posts
    100
    Thanks, I'll call tomorrow and let you know how it goes.
    I take orders from one person, ME

    Star Wars Episode III:
    REVENGE OF THE SITH

  7. #7
    Well if this is how there gonna play then i'll just wai
    t to get it at a closer date to shipment.
    Duct Tape...the Force it is like. Both a light side and a dark side it has. Binds the universe together it does!

  8. #8
    Registered
    Join Date
    Mar 2002
    Location
    if there is a bright center of the universe...about 3 doors down on the left
    Posts
    100
    Upon further inspection, they tell me my credit card won't be charged till shipment.

    Meditate on this further, I will...
    I take orders from one person, ME

    Star Wars Episode III:
    REVENGE OF THE SITH

  9. #9
    Registered Darth Annexis's Avatar
    Join Date
    Apr 2002
    Location
    You know the last parking spot furthest from here? Well I'm one spot beyond that!
    Posts
    103
    Check with them again...the told me that they would hold the funds...on a credit card (non debit) they authorise the amount and it polaces that amount on hold...like reserving a car...with a debit card, the money is withdrawn and held by the bank...i have yet to call back to speak with the supervisor...but i will

  10. #10
    Sounds like a pretty poor buisness tactic, but typical of Wal-Mart.

    At the company I work for, we are one fo their vendors just like Hasbro is, and let me tell you, they are a pain in the @#! Darth Annexis, most of the time I run into problems with them it's not that they are greedy or manipulative; It's just that they are so uncoordinated it's not even funny.

    Wal-Mart is a MONSTER; they're just plain huge and problems arise because their departments don't talk to each other so no one ever knows what the other department is doing. They are one of the toughest customers I have to deal with because know one even knows which department is supposed to take care of which problems.
    Wha'choo talkin 'bout Hasselhoff?

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO